Union/Affiliation: C.U.P.E. Local 3338 Pay range: $28.82 hourly plus 14% in lieu of benefits SFU Department Descr: Faculty of Education - Undergraduate Programs
Position Grade: 7 # of openings: 1 Biweekly Hours: 70
Who We Are
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
The Undergraduate team provides administrative support to the Faculty of Education Undergraduate Programs across SFU campuses and external sites. We support students, faculty, and instructors by providing accurate information on courses, policies, and procedures; resolving complex registration and admission issues; and processing TSSU applications and instructional contracts. By enabling efficient program delivery and supporting student access and success, our team contributes to SFU’s academic excellence and service priorities. Our team culture is collaborative, responsive, and student‑focused.
About The Role
This role plays a key part in ensuring the smooth and effective delivery of Undergraduate Programs within the Faculty of Education across multiple SFU campuses and external sites. The primary purpose of the position is to provide comprehensive administrative support that enables students, faculty, and instructional staff to navigate programs, policies, and processes efficiently. By serving as a central point of coordination and collaboration with Student Services, academic units, and other University departments, the role supports the Faculty’s priorities of student access, academic continuity, and service excellence. Upcoming initiatives include ongoing support for instructors and students in a multi-campus program delivery, assisting with documentation on new policy and procedures, and the processing of instructional contracts and applications that directly support teaching and learning activities.
The ideal candidate is a proactive, reliable, and responsible professional who is accountable for delivering accurate and timely administrative support. They are resourceful, adaptable, and dependable, with strong organizational, communication, and problem‑solving skills. Successful candidates are result‑oriented and capable of working independently, while also being collaborative and team‑oriented in a multi‑campus environment. They demonstrate sound judgment, attention to detail, and a strong service ethic when supporting students, faculty, and instructional staff. The role requires a motivated individual who values accountability, continuous improvement, and contributing positively to team and departmental goals.
Qualifications
High school graduation and one year of post-secondary education or formal program equivalent including training in word processing, spreadsheet, and database applications.
4 years of related experience. An equivalent combination of formal education, certificate/program of study and experience is acceptable.
- Demonstrated intermediate to advanced working knowledge of eTRACS, SIMS, FileMaker, and Microsoft Office 365, with the ability to use these systems efficiently to support academic and administrative processes.
- Proven experience interpreting and applying the TSSU Collective Agreement, including advising staff and senior leadership on TSSU hiring policies, procedures, and compliance requirements.
- Strong organizational and project management skills, with the ability to manage multiple high‑stakes priorities simultaneously while maintaining accuracy, confidentiality, and attention to detail.
- Ability to collaborate effectively with diverse stakeholders across departments, while exercising sound judgment and responsibility in time‑sensitive decision‑making.
- Demonstrated understanding of the operational and institutional implications of missed deadlines, with a consistent record of delivering work accurately and on time.
What We Offer
At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer temporary employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):
- An additional 14% pay in lieu of benefits
- After 4 consecutive months in the position, pay in lieu of benefits is increased to 20%
- Hybrid-work program for eligible positions
Additional Information
The assignment end date is August 28, 2026.
An Internal Candidate has been identified.
Please include your cover letter and resume in one attachment.
SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.
We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact pei_reception@sfu.ca.
CA
