Dispatch Supervisor

Halifax Regional Municipality is inviting applications for the temporary, full-time (up to 6 months), position of Dispatch Supervisor with Halifax Transit.

Halifax Regional Municipality (HRM) is committed to reflecting the community it serves and recognizing Diversity and Inclusion as one of the Municipality's core values. We have an Employment Equity Policy and we welcome applications from African Nova Scotians and Other Racially Visible Persons, Women in occupations or positions where they are underrepresented in the workforce, Indigenous/Aboriginal People, Persons with Disabilities and 2SLGBTQ+ Persons. Applicants are encouraged to self-identify on their electronic application.

Applicants who previously applied for this position do not need to reapply.

Under the general direction of the Superintendent, Dispatch, the Dispatch Supervisor dispatches work and assigns vehicles to ensure the safe and efficient delivery of transportation services to the general public.

DUTIES AND RESPONSIBILITIES:

• General (Conventional Bus):
• Supervises and provides leadership, coaching and mentoring to bus operators to ensure compliance with the rules, regulations, Collective Agreement and policies and procedures of the organization.
• Dispatches work in a timely fashion to ensure the reliable, efficient and safe delivery of service; manages daily service changes and administers vehicle and operator assignments.
• Compiles Spare Board and arranges vehicles to cover future regular and special event work; reviews and approves or denies requests for time off by Operators.
• Verifies, approves and reconciles Operator timecards for payment prior to forwarding them to Payroll.
• Takes immediate corrective action including coaching, policy enforcement and removal from duty.
• Conducts investigations by collecting data and preparing reports concerning operator and service-related complaints and compliments.
• Promotes a safe work environment.
• Enhances labour relations through teamwork and leadership.
• Works closely with maintenance department to ensure the quota of buses is met each day to ensure on-street service is not compromised.
• Assists and trains new Supervisors in dispatch duties; provides practical training for administrative work and scheduling software.
• Handle confidential information about labor relations.
• Other duties as assigned.
• Administers work using Hastus scheduling software.

QUALIFICATIONS:

Education & Experience:

• Successful completion of Grade 12.
• Three (3) years’ experience in a public transit or transportation operations environment.
• One (1) year experience as a supervisor, including the following duties considered an asset:
• - Scheduling of personnel for work
• - Service management
• - Coaching and mentoring
• - Work related training
• Experience supervising in a unionized environment is considered an asset.

Technical / Job Specific Knowledge and Abilities:

• Intermediate level proficiency in the use of Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Demonstrated understanding of current OHS legislation and work practices.
• Thorough knowledge of the transit system, schedules, routings, fare structure, Collective Agreement (s) and operational policies and procedures.
• Working knowledge of computerized AVL system and working procedures associated with the Dispatch Office, Control Centre and Mobile operations.
• Thorough knowledge of radio communication procedures and demonstrated ability to communicate effectively through this media.

Security Clearance Requirements: Applicants will be required to complete an employment security screening check.

PLEASE NOTE: Testing may be conducted as a component of the selection process to assess technical and job specific knowledge. Candidates who are selected for testing, may be tested in a group setting scheduled at the employer’s discretion.

COMPETENCIES: Communication, Customer Service, Decision Making, Developing Others, Organization & Planning, Teamwork & Cooperation, Values & Ethics Valuing Diversity

WORK STATUS: Temporary, Full Time (up to 6 months) position

HOURS OF WORK: Rotational shift work and shift adjustments on short notice in response to operational requirements. Shifts vary in duration and can be a combination of day shifts and night shifts to make up an 80-hour bi-weekly work schedule. There is a requirement to respond at any time when contacted due to a Labour Dispute or the implementation of the Emergency Response Procedures for EMO.

SALARY: $70,330. This position is part of the NSGEU Local 107 bargaining unit.

WORK LOCATIONS: Burnside Transit Centre, 200 Ilsley Avenue, Dartmouth NS and/or Ragged Lake Transit Center 80 Grassy Lake, Halifax NS.

CLOSING DATE: Applications will be received up to 11:59 pm on Monday, December 29, 2025.

This is a bargaining unit position. External applicants will only be considered if there are no qualified bargaining unit candidates.

Please note: We thank all applicants for their interest in this position. Only those applicants selected for an interview/testing will be contacted.

To ensure a fair and equitable hiring process, candidates are expected to complete all parts of the recruitment process, including assessments, assignments, and interviews independently and without the use of artificial intelligence (AI) tools or other forms of external assistance. The use of AI to complete any component of the hiring process is not permitted and may result in disqualification from consideration.

Shortlisted candidates will be required to provide proof of their qualifications, including, but not limited to, educational credentials, professional licenses, and relevant certifications.

During the recruitment process, applicants have the right to request an accommodation. Applicants invited to participate in an assessment process (such as interview or testing) and who require an accommodation, should discuss their needs with the Talent Acquisition Advisor when invited to the assessment process. For more information on our accommodation process please click on the link; Accommodations | Hiring | Employment | Halifax