Job Responsibilities:

• Preparing and developing technical presentations to explain our company's products or services to customers.
• Generating high-quality sales leads, following up after initial contact, securing and renewing orders, negotiating prices, completing sales, and arranging deliveries.
• Soliciting and logging client feedback and evaluating the data to create new sales and marketing strategies to target customers.
• Setting and achieving sales goals and quotas.
• To provide monthly and weekly report to the management

Job Requirements:

• A bachelor's degree in engineering, or related field
• 1-2 years of working experience in sales and the instruments field
• Fresh Graduates with a Degree in Engineering or related field are welcome to apply.
• Strong communication, interpersonal, customer service, and sales skills.
• The ability to relate technical information to non-technical customers.
• Excellent technical and problem-solving skills
• Good leadership and team working skills.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities

• To assign job to Technical Assistant, monitoring of assignment progress as per Technical Assistant job scope.
• To arrange preparation for line trial, standard panel and produce data for data.
• To make judgement and approval for colour, workability and other properties.
• To arrange preparation for line trial, standard panel and product data.
• Make arrangement for preparation of specification test and workability test, and assign project to TA's. After that, monitor the progress of the project and analyse the result.
• Responsible for lab 5S activities, such as own area cleaning, monitor overall lab cleanliness, monitor of spray booth, preparation area and oven room cleanliness
• To assist in house troubleshooting and testing activities and also attend customer complaint and investigate the problem based on 4M analysis.
• Arrange and monitor of spray booth major cleaning activities and monitor of waste disposal.
• Responsible for lab administration such as monitor of lab equipment conditions, monitor TA's attendance, performance and overtime, and monitor and purchase of lab consumable items.
• Arrange and monitor of spray booth major cleaning activities and monitor of waste disposal. Responsible for trouble shooting testing, assign job with test instructions to TA's, monitor and analyse test result.
• To attend and prepare report for line trial and customer complaint at customer line
• To make and submit weekly,monthly and other report (test report, visit report, customer complaint and service report).
• Necessary to maintain a sales position with good relationship and discipline approach to customer and delivery of Certificate of Conformance (COC) to customer
• To check and analyse TAs daily check sheet, analyse TA's monthly project tracker.
• Understanding basic legal requirements, company SHE procedures and rules.
• Identify major hazards and understand appropriate safe handling methods of raw materials.
• Product development and project handling
• Assist in production, Quality Control and line service (Analytical and Troubleshooting skills on the spot)
• Arrangement for preparation of specification test and workability test
• Preparation for line trial, standard panel and produce data
• Involve in instruments - Gas Chromatography, Weathering resistance machine , Salt Spray test Machine , Ultraviolet Spectrophotometer , Viscometer (knowledge to ensure the quality of products and understanding the properties products

Job Requirement :

• Minimum Degree in Chemistry / Applied Science / Chemical Engineering
• Computer literate (Microsoft Word, Lotus, Excel)
• With working in Paint / Chemical Industries will be an added advantage
• Experience in lab would be preferred
• Self motivate with excellent interpersonal and communications skills
• Possess own transport and willing to work at Bukit Raja
• 1 vacancy available

overview

• Opportunity to work with MNC , Automotive related product manufacturing
• Work Location at Bukit Raja, Klang
• 5 working days / week

Perks & Benefits

• Employee equity
• Commission and bonus
• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Paid training and development

Job Description

The Technical Sales Executive will be responsible for generating and securing new business and maintaining relationships with existing clients. Daily tasks include presenting and demonstrating products, negotiating contracts, providing technical support, and staying up to date with the latest industry trends and technology. The role involves collaborating with internal teams to ensure customer requirements are met and exceeded.

Executive sales activities to get orders from customers after promoting and marketing company products.

Provide sales and marketing activities for existing customers and search for new customers.

1)Executive activities to take care of existing customers and search for new clients who might benefit from company products or services and maximize client potential in designated regions as wanted.

2)Executive activities that able developing long-term relationships with clients, through managing and interpreting their requirements.

3)Persuading clients that a product or service best satisfies their needs in terms of quality, price and delivery

4)Negotiating tender and contract terms and conditions to meet both client and company needs.

5)Calculating client quotation and administering client accounts.

6)Providing pre-sales technical assistance and product education by provide product training to customers.

7)Working on after sales support services and providing technical back up as required.

8)Helping in the design of custom made products and providing training and producing support material for other members of the sales team.

9)Preparing sales reports timely to inform leader regarding customer situation and requirement.

10)Key in customer information and need in company system.

11)Supporting marketing activities by attending trade shows, conferences and other marketing events.

12)Making technical presentations and demonstrating how a product meets client needs.

13)Liaising with other members of the sales team and other technical experts.

14)Follow up payment from customer

Key deliverable

1) To increase number of account and sales amount

2)Sales report, key in GCIS and verbal reporting as timely.

3)Customer satisfaction for maintaining long term business relationship

4)Execute sales activities with minimum supervision.

Clients

・Local companies 30%/Japanese companies 30%/Foreign companies 30％/The others 10％(colleges)

・The number of clients one sales has: About 500(Including dormant clients.)

Sales area

・KL Valley and south of Malaysia such as Seremban, Malacca and Johor Bahru once a month.

・Go on a business trip to Indonesia once a month.

→The length of stay depends on the number of client appointments, but usually for 2 to 7 days.

Main products are αSTEP, Stepper Motors, Servo Motors, Electric Actuators, Brushless Motors and AC Motors

※Once you get used to it, you are required to remember all products.

Apply Link: https://jobs.persolmalaysia.com/detail/38599?apply_id=38599&utm_source=jobstore&utm_medium=sponsored

Contact Email: wanling.yap@persolapac.com

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

We are looking for an analytical, Collection and Recovery operationally experienced Strategy Specialist to bridge the gap between our debt collection platform and our clients’ day-to-day collection operations.

This role combines functional consulting, collections operations advisory, workflow optimization, and client engagement. The successful candidate will become a subject matter expert in our platform, understanding its features, workflow configuration, automation capabilities, and operational logic in depth.

You will work closely with clients onsite to observe how collection teams utilize the system in real operational environments, identify inefficiencies or process gaps, and recommend data-driven collection strategies and workflow improvements that enhance recovery performance, operational productivity, and user adoption. This role is ideal for candidates with strong exposure to collections operations, banking recovery, debt collection strategy, or functional consulting within enterprise software environments.

Key Responsibilities

Product & Functional Expertise

• Undergo intensive internal training to master our own debt collection platform, including workflow configurations, business rules, automation logic, segmentation strategies, and operational features
• Develop a strong understanding of how system configurations and workflow designs impact operational efficiency and recovery performance
• Serve as a functional subject matter expert (SME) for internal teams and customers during implementation, optimization, and post-go-live support phases

Client Operations Advisory

• Observe and understand client’s end to end collection operations, user behavior, collection workflows, and management practices in real-world environments
• Evaluate operational inefficiencies, manual workarounds, underutilized features, bottlenecks, and process gaps that affect recovery effectiveness
• Analyze collection performance trends, operational behaviors, and workflow effectiveness using data-driven approaches
• Recommend practical workflow improvements, automation enhancements, segmentation strategies, and operational optimization initiatives to improve collection outcomes

Client Engagement & Consulting

• Conduct workshops, discussions, and presentations with operational users, collection managers, and business stakeholders
• Translate business requirements and operational pain points into effective system configurations and workflow recommendations
• Build trusted relationships with customer stakeholders by acting as a strategic advisor throughout implementation and optimization engagements
• Support user adoption and change management initiatives by helping customers maximize system utilization and operational value

Requirements

• Bachelor’s degree in Business Analytics, Data Analytics, Finance, Banking, or a related discipline
• Mandatory minimum 3 to 5 years of experience within debt collection operations, collections strategy, banking recovery, or as a functional analyst/consultant for accounts receivable software
• Proven track record of learning complex enterprise software platforms quickly and understanding how technical configurations translate into business results
• Strong capability to observe daily operational practices, identify inefficiencies or software workarounds, and formulate data-driven optimization strategies
• Commercially minded with the confidence to build relationships with client stakeholders, present optimization recommendations, and effectively position software upgrades or add-on modules that address operational pain points
• Excellent verbal and written communication skills, with the ability to confidently engage and present ideas to both frontline collection managers and executive decision-makers
• Willingness to travel and spend dedicated time working onsite at customer locations during observation, implementation, and optimization stages

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal development opportunities

TECHNICAL SERVICE ENGINEER

Salary Range: RM6000 – RM7000

Full Time Position

Suitable for Male Worker

Training Provided

Job Responsibilities:

1. Sets up, operates, and maintains injection moulding machines to produce Colour Chips and performs technical control.
2. Customer/Supplier onsite visit for technical support on products and Colour deviation as well as solving abnormal problems.
3. Provide technical support for injection moulding machine setup, maintenance, production parameters, and troubleshooting at customer onsite.
4. Responsible to follow up on customer’s trial sample production and onsite production status.
5. Develop and enhance the support plan in order to establish good customer relationships and customer satisfaction.
6. Knowledge transfer to customers or sales channel partners on system setup, maintenance, and troubleshooting skills.
7. Work closely with the Quality Team on quality and design related improvements based on customer feedback.
8. Adhere to production operating parameters and Good Manufacturing Practices to meet production and quality targets.
9. Accuracy in measurement and strong interest in Colour matching.
10. To perform tasks/jobs as assigned by superior.
11. Training Provided.

Requirements:

1. Must possess at least a Diploma in Mechanical Engineering or relevant technical/industrial academic qualifications.
2. Secondary School graduates are welcome to apply if having relevant working experience.
3. At least 2 years and above working experience in Plastic Injection Molding / Extrusion / Plastic Resin / Colorants Manufacturing.
4. Able to speak and write Mandarin.
5. Basic communication skills in Mandarin, Bahasa Malaysia, and English.
6. Basic computer literate.
7. Willing to go onsite for customer and supplier visits for technical support.
8. Willing to work outstation in Batam.
9. Self-initiated with good 5S habits and discipline.

• Candidates must posses a Diploma in Mechanical Engineering (those without qualification but relevant experience would also be considered).

• Minimum 4-5 years working experience in HVAC / ACMV.

• Able to communicate well at all levels, both verbally and in writing.

• Possess good working attitude, initiative and self motivation to perform.

• Documentation Management.

Perks & Benefits

• Medical Benefit
• Pantry and Resting Area For Staff To Recharge
• Promotion Based On Performance
• Regular team activities
• Personal leave
• Personal development opportunities

• Candidates must posses a Degree in Mechanical Engineering .

• Minimum 4-5 years working experience in HVAC / ACMV.

• Able to communicate well at all levels, both verbally and in writing.

• Possess good working attitude, initiative and self motivation to perform.

• Documentation Management.

Perks & Benefits

• Medical Benefit
• Pantry and Resting Area For Staff To Recharge
• Promotion Based On Performance
• Regular team activities
• Personal leave
• Personal development opportunities

JOB DESCRIPTION :

1. Perform various types of testing including functional testing, API testing, and/or usability testing for assigned projects or products. 
2. Support and participate in performance testing and test automation testing activities. 
3. Perform testing activities, including test case design, test procedure preparation, test data creation, and test execution. 
4. Identify and document defects discovered during testing through Test Incident Reports 
5. Track and follow up on reported defects to ensure timely resolution, closure, or proper mitigation. 
6. Provide regular status updates and reports to the manager on testing progress, issues, risks, and overall quality status of assigned projects or products. 
7. Prepare and maintain testing deliverables in accordance with established standards, best practices, and audit or compliance requirements. 
8. Collaborate with developers, business analysts, and other stakeholders to clarify requirements, reproduce issues, and improve overall product quality. 
9. Perform other duties and responsibilities as assigned by the company from time to time. 

JOB REQUIREMENT :

1. Candidate must possess at least a Bachelor’s Degree in Computer Science or Information Technology, or a related field, and/or relevant professional certifications. 
2. Minimum 2 years of working experience in software testing/ quality assurance or related field. 
3. Good understanding of the software testing lifecycle and structured testing processes. 
4. Strong analytical and problem-solving skills, with good presentation skills and a high level of written and verbal communication in both English and Bahasa Malaysia. 
5. Basic understanding of programming languages, networking, or system infrastructure will be an added advantage. 

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Scope:

* Assist in CIDB license application, renewal & maintenance

* No need to report to office

* No involvement in projects

* No workload / zero commitment

Requirements:

* Diploma / Bachelor in Engineering

* Open to working professionals

* required working experience Graduates 5 years

* Not yet register in CIDB portal

Scope:

* Assist in CIDB license application, renewal & maintenance

* No need to report to office

* No involvement in projects

* No workload / zero commitment

Allowance:

* Diploma: RM3,000/year (3 years working experience)

* Degree: RM6,000/year (5 years working experience)

* Paid annually, no deduction, no delay

100% Zero Risk Assurance:

* No legal / project / financial liability

* No signing of liability documents

* Fully compliant with Malaysian regulations

* Personal info strictly for CIDB use only

* No impact on your current job or career

If you are a Engineering graduate, feel free to PM me for more details.

Let’s collaborate for mutual benefit

Perks & Benefits

Qualification :- Minimum SPM / SPVM

Experience : - Minimum 6 months

Skill :- Air cond knowledge Understanding of ISO 9001 knowledge

Job Requirements :

1.To attend field complains

2.To provide warranty and contract service

3. To carry out testing and commissioning

4. To wear or use at all times any protective equipment and clothing provided by employer for the purpose of preventing risks to your safety & health.

5. Co-operate with their employer in their effort to maintenance the required level of safety & health.

Perks & Benefits

• Regular team activities
• Personal leave
• Personal development opportunities

Responsibilities:

• Installs and repairs electronic equipment, such as computer, kiosk and precision devices for Financial Institutions.
• Studymanuals, and other specifications to familiarise installation procedures.
• Setup or oversee installation of equipment according to manufacturer's specifications.
• Operates system to demonstrate equipment and to analyze malfunctions.
• Consult with engineering personnel to resolve unusual problems in system operation and maintenance.

• Requirements: Proven work experience as on site service technician.
• Extensive knowledge on equipment control and troubleshooting methods/skills.
• Excellent analytical and problem solving skills.
• Customer oriented and effective communication skills.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Central location
• Personal leave

職責：

• 為金融機構安裝和維修電子設備，例如電腦、自助服務終端和精密設備。
• 學習手冊和其他規範，以便熟悉安裝程序。
• 根據製造商的規格說明，進行設備的安裝或監督安裝。
• 作業系統以演示設備並分析故障。
• 與工程人員協商解決系統運作和維護中出現的異常問題。

• 要求：具備現場服務技術員的實際工作經驗。
• 具備豐富的設備控制和故障排除方法/技能知識。
• 優秀的分析和解決問題的能力。
• 以客戶為中心，具備有效的溝通技巧。

福利待遇

• 佣金和獎金
• 津貼（旅費、交通費等）
• 中心位置
• 個人休假

Role Overview:

The lead is responsible for leading demand forecasting and capacity planning to ensure optimal staffing strategies that support service level targets across all channels.

This role supervises the WFM analyst team, governs the forecasting methodology, and oversees workforce planning deliverables, enabling the WFM Manager to focus on strategic initiatives, stakeholder management, and long-term workforce optimization.

Job Responsibilities:

Forecasting & Capacity Planning

• Lead the development and governance of short-term and mid-term demand forecasts across all service channels (calls, email, chat, etc.).
• Translate forecasted demand into FTE requirements using workforce planning methodologies.
• Develop capacity planning models to determine staffing requirements, resource allocation, and service level feasibility.
• Support annual headcount planning, manpower budgeting, and hiring projections in collaboration with Operations and HR.
• Ensure forecast assumptions, methodology, and planning parameters are consistently applied and documented.

Scheduling Governance & Resource Optimization

• Oversee workforce scheduling frameworks to ensure coverage aligns with forecasted demand and capacity plans.
• Ensure scheduling strategies are aligned with staffing plans, shrinkage assumptions, and operational constraints.
• Guide analysts in implementing strategies to optimise service-level performance and workforce utilization.
• Monitor staffing allocation across functions and channels to support cross-function resource optimisation when required

WFM Team Leadership

• Supervise and guide WFM analysts responsible for forecasting support, scheduling execution, and reporting.
• Review analysts’ outputs, including forecast models, staffing plans, and operational reports.
• Establish structured workflows, ownership, and deliverable timelines within the WFM team.
• Provide coaching to develop analytical and workforce planning capabilities across the team.

WFM Performance Monitoring & Reporting

• Monitor key workforce planning metrics such as Service Level, Forecast Accuracy, Shrinkage, Occupancy, and Staffing Utilization.
• Provide structured insights and analysis to support operational decision-making.
• Maintain reporting frameworks and dashboards (Excel / Power BI) to ensure visibility of workforce performance.

Requirements & Qualifications

• 6-8 years of experience in Workforce Management, Capacity Planning, or Contact Center Operations.
• Minimum 2 years of team leadership or supervisory experience in WFM or operations analytics.
• Strong understanding of contact center forecasting methodologies and capacity planning models.
• Advanced skills in Excel, data analysis, and reporting tools (e.g., Power BI), with working knowledge of DAX and SQL.
• Strong analytical thinking and attention to detail.
• Good communication skills and ability to work collaboratively in a team setting.
• Self-motivated and eager to learn new tools and techniques.
• Able to manage multiple tasks and deadlines independently.
• Comfortable working with large data sets and resolving data inconsistencies.
• Open to Malaysians only

Competencies

• Strong analytical thinking and structured problem-solving ability.
• Ability to translate operational data into workforce planning decisions.
• Strong stakeholder management and communication skills.
• Leadership capability to manage analyst teams and drive operational discipline.

Perks & Benefits

• Nearby public transport
• Central location
• Medical insurance

職位說明 ：

1. 領導巴生港、萬裡茂、巴西古當（稀釋劑混合區）和怡保的技術部門。

2. 指導資深化學家和化學家進行研發工作。

3. 向副總經理及執行董事報告化學品事業部的研究與發展。

4. 向副總經理和執行董事報告建築部門的研究和發展。

5. 負責品質保證和品質控制事宜的監督。

6. 設計新產品宣傳冊、包裝/標籤，並準備建築材料規格。

7.協助銷售部門處理客戶服務/投訴和技術支援。

8. 為生產故障排除提供建議。

9. 與銷售部門聯絡，探討新產品。

10.協助銷售部門或管理階層解決新市場的技術問題。

11. 如管理階層要求，為其他業務公司準備必要的技術文件。

12. 對新入職的化學家和銷售人員進行技術指導。

能力水平：

1. 至少擁有化學或化學相關領域的大學學位。例如：應用化學、工業化學等。

2. 至少 5 年在公司擔任高級化學師或以上職位，或在其他公司擔任類似業務領域的同等職位。

3. 具備公司產品及相關產品的良好技術知識。

4. 能夠領導團隊和管理部屬。

5. 具備良好的分析能力，能夠利用類似產品的資訊。

6. 英語和馬來語流利。具備良好的中文能力者優先考慮。

福利待遇

• 佣金和獎金
• 津貼（差旅補助、交通費等）
• 休閒著裝要求
• 個人休假
• 開放文化
• 個人發展機會
• 有薪培訓和發展

Requires qualification in Electrical, Electronics Engineering or equivalent.

Experience is Building Automation is an advantage

Implementation of Data Center Monitoring System

Design of 3D Graphics for HMI

Maintenence of datacenter sites

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Casual dress code
• Personal leave
• Open culture
• Personal development opportunities
• Remote work flexibility

需具備電機工程、電子工程或相關專業的資格證書。

擁有樓宇自動化的經驗者優先考慮。

資料中心監控系統的實施

人機介面三維圖形設計

資料中心站點的維護

福利待遇

• 佣金和獎金
• 津貼（旅費、交通費等）
• 彈性的工作時間
• 休閒著裝要求
• 個人休假
• 開放文化
• 個人發展機會
• 遠距辦公的彈性

職位概述：

該負責人負責領導需求預測和產能規劃，以確保最佳的人員配備策略，從而支援所有管道的服務水準目標。

該職位負責監督 WFM 分析師團隊，管理預測方法，並監督勞動力規劃交付成果，使 WFM 經理能夠專注於策略性舉措、利害關係人管理和長期勞動力優化。

工作職責：

預測與產能規劃

• 領導制定和管理所有服務管道（電話、電子郵件、聊天等）的短期和中期需求預測。
• 運用勞動力規劃方法，將預測需求轉化為全職員工（FTE）需求。
• 建立產能規劃模型，以確定人員配備需求、資源分配和服務水準可行性。
• 與營運和人力資源部門合作，支援年度人員編制計劃、人力預算和招聘預測。
• 確保預測假設、方法和規劃參數一致地應用並記錄在案。

調度治理與資源優化

• 監督員工排班框架，確保人員配備與預測的需求和產能計畫相符。
• 確保排班策略與人員配備計畫、人員縮減假設和營運限制一致。
• 指導分析師實施優化服務水準績效和勞動力利用率的策略。
• 監控各職能部門及通路的人員配置狀況，以便在需要時支援跨職能資源最佳化。

WFM團隊領導

• 監督和指導負責預測支援、調度執行和報告的 WFM 分析師。
• 審查分析師的成果，包括預測模型、人員配置計畫和營運報告。
• 在勞動力管理團隊內部建立結構化的工作流程、責任歸屬和交付時間表。
• 為團隊提供指導，以提升其分析能力和人力資源規劃能力。

WFM績效監控與報告

• 監控關鍵的人力資源規劃指標，例如服務水準、預測準確率、人員流失率、入住率和人員利用率。
• 提供結構化的見解和分析，以支援營運決策。
• 維護報表架構和儀表板（Excel / Power BI），以確保員工績效的可見度。

要求和資格

• 6-8 年勞動力管理、產能規劃或呼叫中心營運經驗。
• 至少 2 年 WFM 或營運分析的團隊領導或主管經驗。
• 深入了解呼叫中心預測方法和容量規劃模型。
• 精通 Excel、資料分析和報表工具（例如 Power BI），並具備 DAX 和 SQL 的工作知識。
• 較強的分析思考能力和注重細節。
• 良好的溝通能力和團隊合作能力。
• 自我激勵，渴望學習新工具和技術。
• 能夠獨立管理多項任務並按時完成。
• 能夠熟練處理大型資料集並解決資料不一致問題。
• 僅限馬來西亞公民參加

能力

• 較強的分析思考能力及結構化問題解決能力。
• 能夠將營運數據轉化為勞動力規劃決策。
• 較強的利害關係人管理和溝通能力。
• 具備管理分析師團隊和推動營運紀律的領導能力。

福利待遇

• 附近公共交通
• 中心位置
• 醫療保險

The Role

As a Senior Business Analyst, you will take the lead in conducting complex business analysis and iteration management to ensure successful initiative outcomes. Your responsibilities include crafting detailed documentation of intricate requirements, facilitating high-level communication with stakeholders, and identifying key opportunities for process optimization that align with broader business objectives.

Collaborating closely with cross-functional teams, such as engineers and product owners, you will lead iterative development and refinement processes, enhancing overall project delivery. You will manage risk, support the seamless implementation of solutions, and drive continuous improvement initiatives, ultimately delivering significant business value and contributing to strategic business success.

The Team 

Join the Marketplace Services (MPS) team as we continue our evolution from a service provider into a strategic platform enabler. Our purpose is to provide trustworthy data and shared services across APAC Candidate, Hirer and AI teams so we can deliver long-term customer value. 

Within MPS, the Profile, Apply and Jobs Services (PAJS) team provide shared capabilities that underpin many of SEEK’s core marketplace experiences: how candidates discover roles, create and manage profiles, and apply for jobs, and how hirers create, manage and optimise job ads. These services sit at the heart of SEEK’s Employment Marketplace and are consumed at scale across the group. 

Key responsibilities

• Define scope, objectives, deliverables; validate requirements and capture feedback.
• Lead discovery and documentation: user stories, use cases, process maps (as-is/to-be), acceptance criteria.
• Prioritise and trace requirements to business value; support solution design and validation.
• Plan and run iteration ceremonies: planning, backlog refinement, reviews, retrospectives.
• Manage risks and change; coordinate testing, develop test cases, verify quality.
• Facilitate workshops, align stakeholders, and maintain clear communication.
• Drive continuous improvement; share best practices; mentor juniors.
• Engage vendors as needed; support SLA compliance and onboarding.

Get to Know the Team

At Grab, we empower merchants, advertisers and agencies to connect with our extensive ecosystem and audience through innovative solutions. Our unique platform allows clients to access their target markets effectively, ensuring measurable outcomes. We invite you to join us as we create value for users, drivers, merchants, and advertising partners while striving to improve daily life across Southeast Asia.

Get to Know the Role

Reporting to the Senior Sales Operations Manager, the Sales Ops & Analytics, you will be collaborating with Sales Operations, Commercial, Product Analytics, and Finance to develop and implement strategies and tools for the Sales teams. Your focus will be on promoting and delivering services to Grab's ecosystem. You should be able to both strategize and execute plans alongside the Commercial and Sales Operations Team. In this dynamic environment, you will contribute to sales strategy, customer segmentation, process improvement, and business analytics.

This is a fully onsite role at our Petaling Jaya office.

The Critical Tasks You Will Perform

• You will act as a key partner for the Commercial Country Head and Country Sales Managers in MY/SG.
• You will lead the execution of country market planning and business reviews.
• You will analyze key sales and performance indicators to inform strategic and tactical decisions while ensuring sales forecast accuracy.
• You will support sales teams in monitoring and forecasting against quarterly targets for revenue and other KPIs.
• You will provide market and sales data intelligence to aid the sales team in forming strategic business cases.
• You will partner with sales leadership to define sales strategies and requirements for business systems.
• You will ensure integrity of sales and customer data by advocating proper usage of tools like Salesforce.
• You will coordinate with Regional Operations to enhance sales operations efficiency at the country level.

• Perform end to end AR process: specialized in billing process especially on customer invoicing either manual or automate
• Perform reconciliation and procession of invoice(s) into Oracle. Including: ensuring the invoicing accurately reflects as per the contracts/usage/billing request/SO
• Prepare customer aging report and other AR related reports
• Dealing with interface billing reconciliations, balance sheet through P&L reconciliation
• Perform and support month end close activities
• Accountable and responsible for the quality, accuracy and timely delivery of billing process in accordance to the defined SLAs/KPIs
• Work closely with the sales operation team and cross functional organization to resolve and support customer billing process, issues and/or inquiries
• Ensure compliance to internal and external regulations and procedures, that should be in line with the company policies, standard operating procedures, and/or SLA/MSA
• Liaise with the auditors, tax authorities and regulatory authorities as required for the countries served in GFS and Business
• Full support to O2C global initiative in UAT, migrations, scope expansion, standardization and/or data mapping or cleansing
• Support the assigned project (Acquisitions and Mergers, Divestment (when required)
• Undertake special assignments, ad hoc functions, and other duties as and when requested by the line manager
• Handle high complexity billing process

Job description

Review journal entries to ensure journals booked are validated/ substantiated in accordance to company Journal Policies. Collaborate with GL Analyst in understanding the journal's supporting evidence & approval.
• Support & coordinate HFM related task from region perspective, including error validation, coordinate on half year/year end disclosures per Group timeline.
• Support GL Analyst in rectify issues or enquiries pertaining to GL transactions within the entities supported.
• Organize and host balance sheet review calls with stakeholders (FC, FD, FBP, FP&A, HR, etc) to review & form action plan on aged items >90days and irregular/material open items. This includes challenging on validity of these items.
• Collaborate with stakeholders and sub-module functions (FA, AP, AR, IC, CM) to execute the action plan to clear these items to ensure a clean balance sheet position, escalate to manager or senior leaders if required
• Review month end balance sheet reconciliation file on monthly basis, ensure correct support documentation, reconciling items & action plan entered & completed correctly by the reconciler.
• Understand and ensure compliance with Experian policies and be the first line of defense/ Gatekeeper of the books.
• Provides guidance to team members, advising team on any matters arising from GL process
• Ensure stakeholders queries are attended to and resolved in a timely, responsible and proactive manner
• Ensure GL team key metrics are met & maintained, e.g. reduce aged open items & maintained the quality of month end balance sheet reconciliation file.
• Continuously drive for improvement & streamline processes within General Ledger function.
• Respond/ handle ad-hoc requests/ divestments/ acquisitions in a timely and professional manner

The Data Operations Analyst  is responsible of reformatting the retailer and vendor input files, validations, outlier checks and sending the deliverables to the next workstream in a correct and timely manner.  

• Be the contact for questionable sales and stores trend, leading the resolution in a client-focused and timely manner in cooperation with Input Validation, Retailer Vertical/ Retailer Engagement team and other downstream functions. To be able to identify, investigate and coordinate the resolution of data, process, or product related queries 
• Plan and execute complex daily personal workload and support to meet departmental and company schedules 
• Analyze and identify gaps and areas for improvement in reformatting and validations environment (CIP – Consumer Information platform) and drive convergence of processes and tools 

• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices 
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction 
• Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues

We are looking for a motivated Fresh Graduate to support our factory’s digital transformation initiatives. This role focuses on data analysis, dashboard development, and digital process improvement within manufacturing operations. The candidate will work closely with senior engineers and project leads to develop digital tools, automate reporting, and improve operational visibility. This position offers structured learning exposure in manufacturing analytics, automation, and cross-functional collaboration.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

• Support development of dashboards and automated reports for production KPIs (UPH, OEE, Yield, Downtime).
• Assist in collecting, cleaning, and validating production data from multiple systems.
• Support automation of manual reporting processes using Excel, Power Automate, or similar tools.
• Perform data analysis to identify trends and highlight improvement opportunities.
• Assist in system testing, documentation, and user training materials for digital tools.
• Support project tracking activities (update status, follow up on action items).
• Participate in cross-functional meetings to understand manufacturing requirements.
• Contribute to continuous improvement initiatives using data-driven methods.

Role Overview

The Technical Analyst engineer is the engine room of the Client Experience department, reporting directly to the AI Lead. You will bridge the gap between technical infrastructure and business intelligence by building and maintaining the department’s automation stack—using Zendesk and Python—while applying AI/LLM knowledge to enhance support capabilities. You will also serve as the team’s data anchor, performing deep-dive financial reconciliations and building automated dashboards to drive data-led decision-making.

Key Responsibilities

1. Automation & AI Integration
• Zendesk & SaaS Optimization: Architect and maintain Zendesk triggers, automations, and complex workflows;
• Python-Led Automation: Develop and deploy Python scripts to automate repetitive manual tasks.
• AI Feature Deployment: Implement and tune advanced AI features within SaaS, managing knowledge base training and basic RAG (Retrieval-Augmented Generation) logic.
2. Data Tools & Reporting
• Advanced Data Analysis: Use tools extensively for high-stakes data cleaning, financial reconciliation, and analysis (advanced formulas and Power Query required).
• BI Dashboarding: Build and maintain automated reports to track KPIs and operational health.
• Management Reporting: Prepare regular operations and analysis reports, translating raw data into insights for Finance and Management teams.
3. Process Improvement & Collaboration
• Workflow Refinement: Support the optimization of processes, rules, and SOPs to improve efficiency, transparency, and internal control.
• Cross-functional Alignment: Work closely with Payment, Finance, IT, and Product teams to drive system improvements and handle security-related whitelisting or response tasks.

• Platform Expertise: Hands-on experience with Zendesk Administration (workflows, triggers, and app integrations).

• Advanced Data Skills: Expert-level Excel (Power Query, Pivot Tables, and complex financial reconciliation); experience with SQL and BI tools.
• Automation & Scripting (Preferrable): Proficiency in Python for business process automation and data extraction; experience with APIs and Webhooks.
• AI Literacy (Preferrable): A foundational understanding of LLMs and how to apply them within a customer experience or operational framework.

This Data Operations Analyst is responsible for data input validation and data cleaning focusing on specific industry/category or set of categories (e.g., Beverages, Food, Health and Beauty Products). As a Data Operations Analyst at NielsenIQ, you support the create and deliver client output deliveries in a correct and timely manner.

• Be the contact for commercial queries, leading the resolution in a client-focused and timely manner in cooperation with Client Liaison and Commercial teams. To be able to identify, investigate and coordinate the resolution of data, process or product related queries
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Analyze and identify gaps and areas for improvement in coding, data input validation and client instructions environments (CIP - Consumer Information Platform) and drive the convergence of processes and tools
• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction
• Operate in a virtual/multi-cultural environment, liaising with stakeholders