Job Summary
1. Role
1.1 Q-Support to PPU in Production Part Approval Process (PPAP) and Preventive Quality Planning (PQP) as part of TTM process.
1.2 Main interface of rBU all supplier quality related issues after SOP (e.g. ECR, 8D, concessions, defect cost reimbursement, and etc).
1.3 First escalation level for the Plant for purchased parts quality issues.
1.4 Support achievement of Cost targets for related Product Group along the entire Product Life Cycle.

2. Job Scope
2.1 Purchasing Quality responsibility and accountability for the responsible Product Group within the rBU along the product life cycle.
2.2 PQP (Preventive Quality Planning) for purchased parts; Operative handling of initial samples / ISIR release.
2.3 Complaint management.
2.4 Blocked stock handling & Concession handling.
2.5 Represent Purchasing in Plant Point-CIP activities.
2.6 Measure supplier Quality Performance: Plant / rBU specific KPIs.
2.7 Operative handling of quality cost reimbursement.
2.8 Trigger escalation of supplier (as input of Q-escalation process).
2.9 Support all the relevant quality projects in rBU project team.
2.10 RPP / Tooling (incl. tooling transfer): Tech. Discussion, measurement harmonization, Process audit, Test & qualification-check, Product Certifications.
 

Test Planning & Execution

• Plan, coordinate, and execute testing activities according to approved test plans and procedures.
• Ensure testing is conducted accurately, consistently, and in compliance with defined standards.
• Monitor test progress and ensure timely completion of testing activities.
• Review test results with Product Quality Engineers and approve test reports in accordance with quality requirements.
• Support root cause analysis and follow up on corrective actions until closure.

Test Lab Management & Operations

• Responsible for overall test laboratory operations including capacity planning and workload balancing.
• Ensure optimal utilization of test equipment, materials, and resources.
• Manage inventory control for testing materials and consumables.

Equipment Maintenance & 7S

• Ensure all testing equipment is properly maintained in good working condition.
• Maintain safe and organized lab environment.

Training & Competency Development

• Ensure all test technicians and workers are properly trained before performing any testing activities.

Knowledge and Exposure

• Data analysis and reliability testing
• Failure analysis and problem-solving methodology
• Good in 7S.

Behavioral Competencies

• Drive achievement and excellence.
• Independent, initiative and proactive.
• Able to work with peers and functional team.
• Able to lead and guide a group of technicians.

As a member of the SSD Quality & Reliability Engineering team, you will leverage your expertise in project and program management, risk management, conflict resolution and quality standards & best practices. You will collaborate closely with cross-functional teams and engage with key stakeholders, including Program Management, Customer Management, Marketing, Manufacturing, and Engineering, to ensure the successful execution of quality and reliability initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Represent product quality as the Sustaining Program Manager in core teams, ensuring alignment with quality and reliability goals throughout the product lifecycle.
• Accountable for product quality and reliability when product transitions into sustaining phase. Drive activities to ensure that product quality & reliability expectations are met.
• Lead the resolution of quality-related issues during both New Product Introduction (NPI) and Sustaining phases.
• Communicate quality excursions to executive management and core teams.
• Lead crisis processes, driving closure through risk assessment, containment actions, 8D root cause analysis, CAPA, and lessons learned.
• Collaborate with NPI counterparts to ensure seamless product transition into Sustaining, meeting all product, customer, and regulatory requirements.
• Participate in new product kick-off reviews and Manufacturing Readiness Reviews (MRRs).
• Coordinate with other QAPMs/SMEs to share lessons learned and support continuous process improvement across programs.

• To formulate maintenance plan for new equipment and machines based on inputs from station owners and suppliers.
• Perform troubleshooting based on troubleshooting guide from station owners and study on eliminating the problem from repeating.
• Liaise with station owners and machine suppliers on continuous improvement.
• To train, coach and develop technicians to handle test stations effectively in the area of troubleshooting and sustaining.
• To manage and ensure all manufacturing documents related to maintenance are being prepared and uploaded accordingly and promptly before release for manufacturing operations.
• To optimize and improve equipment reliability and design.
• To execute related activities to meet key performance indicators of department goals and drive for continuous improvement with realistic goal setting together with the team.
• To evaluate Test Technicians performance according to department and individual goals
• To summarize breakdown report and feedback to line support team for improvement (MTTR and MTBF).
• To execute any other related duties assigned by immediate superior from time to time.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Maintain, improve, and develop QA/QC program as defined in the Company’s Quality Policy standard and control plan.
• Developing and implementing quality control systems, policies, procedures, specifications, forms, checklists, reports, etc., for services, incoming material, and factory assembly, testing and shipping.
• Lead on Quality incident 8D. Investigate quality problems by reviewing quality trends, tracking the root cause(s) of the problem(s), coordinating corrective actions, and implanting appropriate adjustments. Resolve inquires to satisfaction in a professional, timely manner, responding verbally and/or in writing.
• Implement preventive actions to reduce and/or prevent quality problems.
• Performs internal audits of the operation process using inspection results and statistical techniques to provide timely, accurate process and product analysis.
• Analysis audit results and determines proper corrective and preventive action.
• Defines and conducts both systematic/methodical and random/arbitrary tests to ensure proper Quality performance of products.
• Collaborating with operations and engineering team to develop and implement controls and improvements.
• Monitoring and analysing quality performance.
• New product capability, capacity set up, upgrade, troubleshooting and automation.
• Handle virtual factory synchronization standardization, harmonize best practice.
• Work with warehouse personnel to maintain incoming material and finish goods storage according to customer requirements with proper traceability.
• Develops and implements strategies to increase process quality performance through statistical methods and IR 4.0.

Preparation of designs and deliverables related to primary electrical systems for transmission and distribution projects. The tasks may encompass, but are not limited to, the following, depending on project requirements and the design phase:

• Design of primary substation systems, including AIS/GIS configurations, transformer installations, circuit breaker selection, busbar arrangements, switchgear layouts, and disconnectors for voltages up to 800kV.
• Preparation of single-line diagrams (SLDs), general arrangement (GA) layouts, equipment sizing, and equipment layout plans for substations and transmission systems.
• Short-circuit force calculations, busbar sizing, fault current analysis, and equipment protection design, ensuring system stability and protection under fault conditions.
• Design of earthing systems, including grounding layouts, ground grid system design, and lightning protection systems for substations.
• Design and integration of HVDC and HVAC systems, including converter stations, ensuring compatibility with the overall substation design.
• Development of transformer layouts, including oil containment, busduct routing, and secondary system interfaces.
• Optimisation of substation layouts for new and upgraded substations, considering space constraints, equipment accessibility, and construction considerations.
• Review and development of control and protection systems for primary substations, ensuring coordination with secondary systems and compliance with grid operator requirements.
• Coordination with civil teams to design and integrate foundations, steel structures, and electrical cable routes, ensuring seamless integration with the primary systems.
• Development of equipment specification documents, bill of materials (BOM), and procurement support, ensuring the correct equipment is selected as per project requirements.
• Preparation of electrical interconnection diagrams, termination diagrams, cable schedules, and other supporting documentation for the installation and operation of primary systems.
• Detailed design and review of auxiliary systems, such as cooling systems, auxiliary power supplies, and battery systems for substations.
• Underground cable design, including cable sizing, cable routing, and integration into existing systems, particularly for HV cable systems.
• Coordination with external vendors and contractors to ensure the supply and installation of equipment in accordance with design specifications and project requirements.

Preparation of designs and deliverables related to primary electrical systems for transmission and distribution projects. The tasks may encompass, but are not limited to, the following, depending on project requirements and the design phase:

• Design of primary substation systems, including AIS/GIS configurations, transformer installations, circuit breaker selection, busbar arrangements, switchgear layouts, and disconnectors for voltages up to 800kV.
• Preparation of single-line diagrams (SLDs), general arrangement (GA) layouts, equipment sizing, and equipment layout plans for substations and transmission systems.
• Short-circuit force calculations, busbar sizing, fault current analysis, and equipment protection design, ensuring system stability and protection under fault conditions.
• Design of earthing systems, including grounding layouts, ground grid system design, and lightning protection systems for substations.
• Design and integration of HVDC and HVAC systems, including converter stations, ensuring compatibility with the overall substation design.
• Development of transformer layouts, including oil containment, busduct routing, and secondary system interfaces.
• Optimisation of substation layouts for new and upgraded substations, considering space constraints, equipment accessibility, and construction considerations.
• Review and development of control and protection systems for primary substations, ensuring coordination with secondary systems and compliance with grid operator requirements.
• Coordination with civil teams to design and integrate foundations, steel structures, and electrical cable routes, ensuring seamless integration with the primary systems.
• Development of equipment specification documents, bill of materials (BOM), and procurement support, ensuring the correct equipment is selected as per project requirements.
• Preparation of electrical interconnection diagrams, termination diagrams, cable schedules, and other supporting documentation for the installation and operation of primary systems.
• Detailed design and review of auxiliary systems, such as cooling systems, auxiliary power supplies, and battery systems for substations.
• Underground cable design, including cable sizing, cable routing, and integration into existing systems, particularly for HV cable systems.
• Coordination with external vendors and contractors to ensure the supply and installation of equipment in accordance with design specifications and project requirements.

Preparation of designs and deliverables related to primary electrical systems for transmission and distribution projects. The tasks may encompass, but are not limited to, the following, depending on project requirements and the design phase:

• Design of primary substation systems, including AIS/GIS configurations, transformer installations, circuit breaker selection, busbar arrangements, switchgear layouts, and disconnectors for voltages up to 800kV.
• Preparation of single-line diagrams (SLDs), general arrangement (GA) layouts, equipment sizing, and equipment layout plans for substations and transmission systems.
• Short-circuit force calculations, busbar sizing, fault current analysis, and equipment protection design, ensuring system stability and protection under fault conditions.
• Design of earthing systems, including grounding layouts, ground grid system design, and lightning protection systems for substations.
• Design and integration of HVDC and HVAC systems, including converter stations, ensuring compatibility with the overall substation design.
• Development of transformer layouts, including oil containment, busduct routing, and secondary system interfaces.
• Optimisation of substation layouts for new and upgraded substations, considering space constraints, equipment accessibility, and construction considerations.
• Review and development of control and protection systems for primary substations, ensuring coordination with secondary systems and compliance with grid operator requirements.
• Coordination with civil teams to design and integrate foundations, steel structures, and electrical cable routes, ensuring seamless integration with the primary systems.
• Development of equipment specification documents, bill of materials (BOM), and procurement support, ensuring the correct equipment is selected as per project requirements.
• Preparation of electrical interconnection diagrams, termination diagrams, cable schedules, and other supporting documentation for the installation and operation of primary systems.
• Detailed design and review of auxiliary systems, such as cooling systems, auxiliary power supplies, and battery systems for substations.
• Underground cable design, including cable sizing, cable routing, and integration into existing systems, particularly for HV cable systems.
• Coordination with external vendors and contractors to ensure the supply and installation of equipment in accordance with design specifications and project requirements.

This is an exciting opportunity for a motivated engineer to contribute to impactful Energy projects across global offices and continue developing their technical expertise in a supportive, high-performing team.

• Senior technical resource may serve as technical advisor for team
• Provides specialized technical input to studies and design for staff's specific area of expertise.
• Develops study and design procedures to facilitate high-quality cost-effective work by others.
• Participates in interdisciplinary review of project deliverables.
• Develop construction cost estimates and estimates of technical efforts for projects.
• Uses expertise in all steps of completing discipline component of PS&E package.
• Performs quality control review of design calculations or drawings.
• Prepares technical specification sections.
• Provides input to the development of engineering budget and schedule to meet requirements.

Sales & Business Development

• Achieve agreed sales and contribution targets within the designated territory.
• Develop new business opportunities with support from Business Development Managers, Specification Team, and Technical Service Team.
• Prepare and implement regional sales plans in alignment with the HoD and relevant stakeholders.
• Manage and develop relationships with global and regional key accounts in collaboration with the Key Project Management team.
• Respond effectively to market conditions, competitor activities, and customer requirements.

Planning & Market Intelligence

• Provide sales forecasts, market insights, and inputs for annual budgeting and corporate reporting.
• Determine and implement regional sales objectives with the HoD.
• Communicate product forecasts, including MIN and MAX requirements, to ensure timely product availability.
• Support and execute market studies as required.

Customer & Account Management

• Build and maintain strong customer relationships across geographical boundaries.
• Ensure timely collection of overdue payments from customers.
• Record and update daily sales activities accurately in the company Salesforce system.
• Provide customer, product, and market information to support regional and corporate requirements.

Preparation of designs and deliverables related to secondary electrical systems for transmission and distribution projects. The tasks may encompass, but are not limited to, the following, depending on project requirements and the design phase:

• Design of protection and control systems, including relay settings, protection schemes, and interlock systems for substations.
• Preparation of single line diagrams (SLDs), protection logic diagrams, metering layouts, and cable termination diagrams.
• Preparation of electrical interconnection diagrams, termination diagrams, cable schedules, and other supporting documentation for the installation and operation of secondary systems.
• Relay coordination studies (overcurrent, earth fault, motor protection, distance protection), including relay setting calculations and fault analysis.
• Power system studies, such as load flow analysis, short circuit studies, transient stability analysis, motor starting studies, and arc flash studies.
• Development of control and relay panel layouts, including general arrangement (GA) drawings, functional block diagrams, and bill of materials (BOMs).
• Design of SCADA communication schemes and system integration for protection systems, ensuring seamless interface between control and field devices.
• Review and verification of design documentation to ensure compliance with industry standards (IEC, IEEE) and utility specifications.
• Support for commissioning and testing, including Factory Acceptance Testing (FAT) and site integration of secondary systems.
• Development of algorithms for enhanced system functionality, such as fault detection, relay coordination, and improving system stability.
• Interdisciplinary coordination, including collaboration with other engineering teams to integrate secondary systems with primary infrastructure.
• Preparation of external connection tables, cable schedules, and other design documentation as required by the project specifications.

Preparation of designs and deliverables related to secondary electrical systems for transmission and distribution projects. The tasks may encompass, but are not limited to, the following, depending on project requirements and the design phase:

• Design of protection and control systems, including relay settings, protection schemes, and interlock systems for substations.
• Preparation of single line diagrams (SLDs), protection logic diagrams, metering layouts, and cable termination diagrams.
• Preparation of electrical interconnection diagrams, termination diagrams, cable schedules, and other supporting documentation for the installation and operation of secondary systems.
• Relay coordination studies (overcurrent, earth fault, motor protection, distance protection), including relay setting calculations and fault analysis.
• Power system studies, such as load flow analysis, short circuit studies, transient stability analysis, motor starting studies, and arc flash studies.
• Development of control and relay panel layouts, including general arrangement (GA) drawings, functional block diagrams, and bill of materials (BOMs).
• Design of SCADA communication schemes and system integration for protection systems, ensuring seamless interface between control and field devices.
• Review and verification of design documentation to ensure compliance with industry standards (IEC, IEEE) and utility specifications.
• Support for commissioning and testing, including Factory Acceptance Testing (FAT) and site integration of secondary systems.
• Development of algorithms for enhanced system functionality, such as fault detection, relay coordination, and improving system stability.
• Interdisciplinary coordination, including collaboration with other engineering teams to integrate secondary systems with primary infrastructure.
• Preparation of external connection tables, cable schedules, and other design documentation as required by the project specifications.

Preparation of designs and deliverables related to secondary electrical systems for transmission and distribution projects. The tasks may encompass, but are not limited to, the following, depending on project requirements and the design phase:

• Design of protection and control systems, including relay settings, protection schemes, and interlock systems for substations.
• Preparation of single line diagrams (SLDs), protection logic diagrams, metering layouts, and cable termination diagrams.
• Preparation of electrical interconnection diagrams, termination diagrams, cable schedules, and other supporting documentation for the installation and operation of secondary systems.
• Relay coordination studies (overcurrent, earth fault, motor protection, distance protection), including relay setting calculations and fault analysis.
• Power system studies, such as load flow analysis, short circuit studies, transient stability analysis, motor starting studies, and arc flash studies.
• Development of control and relay panel layouts, including general arrangement (GA) drawings, functional block diagrams, and bill of materials (BOMs).
• Design of SCADA communication schemes and system integration for protection systems, ensuring seamless interface between control and field devices.
• Review and verification of design documentation to ensure compliance with industry standards (IEC, IEEE) and utility specifications.
• Support for commissioning and testing, including Factory Acceptance Testing (FAT) and site integration of secondary systems.
• Development of algorithms for enhanced system functionality, such as fault detection, relay coordination, and improving system stability.
• Interdisciplinary coordination, including collaboration with other engineering teams to integrate secondary systems with primary infrastructure.
• Preparation of external connection tables, cable schedules, and other design documentation as required by the project specifications.

As our End User Computing (EUC) Engineer you’ll be responsible for the ongoing management and operational support of our EUC environment. Here you’ll ensure users have the necessary hardware, software, and support required to perform their roles. You’ll also be involved in maintaining the computing environment, managing endpoint devices and security, administering virtual desktop infrastructure (VDI), while providing remote support as needed.

Within this position, your scope will cover:

• Managing and maintaining client computing environments, including physical hardware and virtual desktops to optimise performance and uptime
• Providing technical support to end users, troubleshooting hardware, software, and network-related issues via remote and in-person assistance
• Responsible for delivering endpoint management, ensuring devices are properly configured, secure, and compliant with our policies
• Administer virtual desktop infrastructure (VDI) solutions
• Collaborate with IT support teams to diagnose and resolve complex technical issues affecting end users
• Manage device imaging, software deployment, patching, and updates to maintain security and performance standards
• Ensure proper documentation of hardware inventories, configurations, and support tickets to track assets and service history\\

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Maintain and develop the reliability test procedure.
• Managing the reliability test capability, improvement /automation. 
• Characterize various test profiles to meet customer specific requirements.
• Hands-on experience (tester setup) with automated test equipment (tester) and environmental chambers focusing on Temperature Cycling Test (TCT), Temperature Humidity, Highly Accelerated Stress Test (HAST) or other relevant equipment.
• Develop reliability test capability /test programs/ testing methods for new products or technologies.
• Involve in tester development & improvement. 
• Hands-on experience with electronic testing, debugging, and measurement tools (e.g., oscilloscopes, multimeters, thermal chambers, power supplies) or any other relevant tools/ equipment.
• Build and maintain dashboards and visualizations to support data‑driven decision making within the Reliability Engineering team.
• Support equipment and lab readiness initiatives through data tracking, automation, and system enablement.

Role purpose

The Financial Services Researcher is responsible for producing high quality enhanced due diligence reports for financial services clients. He/she will be responsible for producing clear, analytical and exceptionally well-written reports which help financial services Clients in the Asia Pacific region meet compliance and regulatory requirement.
He/she will be responsible for a range of tasks, including conducting in-depth research of public records such as media articles, corporate records, litigation and regulatory filings, social media sites, and compliance databases; engaging in discreet interviews to gather information around companies’ and individuals’ reputation and develop intelligence on specific topics and industries; producing enhanced due diligence and research reports to support major banking transactions such as IPOs and debt issuance. He/she will support the work of his/her line manager in training, managing internal and external resources in order to complete enhanced due diligence projects for financial institutions in a timely and effective manner.

Role tasks and responsibilities

• Project management of enhanced due diligence assignments for financial services clients
• Conduct public records research and discreet interviews to gather intelligence surrounding companies and individuals
• Conduct research into specific topics and issues and draft summaries and findings in situations where contentious issues arise, either as part of a team or independently, depending on the requirement of the situation
• Produce high-quality research reports for financial institution clients  
• Assist in the proposal process, conduct scoping research, and communicate with clients to understand their requirements
• From time to time, communicate directly with the clients, which primarily include members of the compliance or internal control departments of financial institutions, in order to clarify the scope of projects, address questions, and suggest potential additional avenues of research
• Assist his or her managers in developing and expanding the pool of research resources and subcontractors of Control Risks in the region
• Liaise with and provide feedback to vendors and subcontractors, ensuring the quality of work they provide is high and adheres to our global delivery standards

• Engage with colleagues across Control Risks to address client queries
• Regional research initiatives
  Interact regularly with researchers, supervisors, managers, and the Quality Assurance team to provide support and feedback on VANTAGE work
  Participate in discussions with other members of the VANTAGE team and Control Risks Group on potential service/product improvement

Essential

• Education to degree level (minimum of a bachelor’s or equivalent experience)
• Full fluency in written and spoken Mandarin and English is essential
• Experience in writing, researching and reviewing/editing research reports; demonstrated excellence in research, writing and editing in Mandarin and English
• Strong knowledge of open source research techniques
• Good communication skills; ability to think on one’s feet and engage with individuals of different levels of seniority and from different backgrounds, to obtain information
• Ability to think critically and solve problems
• Strong knowledge of the socio-political environment in APAC
• Proven ability to meet project deadlines and perform well under pressure

Preferred

• Experience executing and managing enhanced due diligence projects for financial institution clients
• Experience engaging with international clients, preparing written proposals, providing verbal updates, and answering follow up questions and queries
• Fluency in Bahasa as an additional language

The Financial Services ARM is responsible for the quality of enhanced due diligence reports produced for financial services clients. He/she will be responsible for a team of researchers to ensure that they produce clear, analytical and exceptionally well-written reports which help financial services Clients in the Asia Pacific region meet compliance and regulatory requirement.

He/she will be responsible for a range of tasks, including conducting scoping research, preparing proposal drafts, engaging with financial services clients to understand their requirements and answer follow up questions, managing enhanced due diligence reports to support major banking transactions such as IPOs and debt issuance, conducting desktop research and discreet interviews himself/herself, and reviewing and finalizing the reports drafted by junior researchers. He/she will also be responsible for overseeing the professional growth and development of his/her team members, and providing guidance and training to their work. He/she will support the work of his/her line manager in training managing internal and external resources in order to complete enhanced due diligence projects for financial institutions in a timely and effective manner

Project management of enhanced due diligence assignments for financial services clients

• Ensure that the enhanced due diligence reports produced by Scaled Diligence for its financial institutions clients are properly scoped, allocated to researchers, tracked and ultimately delivered on time and within budget
• Assist in the proposal process, conduct scoping research, and communicate with clients to understand their requirements
• Manage projects of varying scale, finalize reports and organize research team in answering following up questions from financial institution clients
• Communicate directly with the clients, which primarily include members of the compliance or internal control departments of financial institutions, in order to clarify the scope of projects, address questions, and suggest potential additional avenues of research
• Review and approve (content and editorial) enhanced due diligence reports, ensuring projects are of high quality and meet Clients’ specifications
• Conduct research into specific topics and issues and draft summaries and findings in situations where contentious issues arise, either as part of a team or independently, depending on the requirement of the situation
• Liaise with and provide feedback to vendors and subcontractors, ensuring the quality of work they provide is high and adheres to our global delivery standards
• Engage with colleagues across Control Risks to address client queries

People Management

• Manage a team of researchers or senior researchers
• Define, for each team member, objectives and responsibilities in line with the practice goals
• Conduct performance reviews
• Ensure well-being and professional development of staff
• Support his/her line manager in recruiting new researchers

Regional research initiatives

• Interact regularly with researchers, supervisors, managers, and the Quality Assurance team to provide support and feedback on Scaled Diligence work
• Participate in discussions with other members of the Scaled Diligence team on potential service/product improvement

Essential

• Education to degree level (minimum of a bachelor’s or equivalent experience)
• 3 to 5 years of experience in executing and managing enhanced due diligence projects for financial institution clients, in particular pre-IPO due diligence projects
• Good understanding of the requirement of financial institutions clients in APAC, including research methodologies, work scope, timeline, and special requirements
• Experience engaging with financial services clients regarding due diligence assignments, and organizing research teams to address follow up questions from the clients
• Full fluency in written and spoken Chinese and English is essential
• Experience in writing, researching and reviewing/editing due diligence reports; demonstrated excellence in research, writing and editing in Chinese and English
• Strong knowledge of research techniques, databases, networks, online registers and archives and other OSINT research tools
• Proven ability to meet project deadlines and perform well under pressure  

Preferred

• Experienced working in a capacity similar to that of a Research Supervisor in a due diligence or investigative research firm
• Strong knowledge of the socio-political environment in greater China

Operational Core Responsibilities

1. Oversee and ensure effective execution of rooftop solar maintenance activities (planned and unplanned) in line with contractual scope of work, service level agreements (SLA), and compliance to SOPs.

2. Coordinate annual and monthly maintenance planning, aligning manpower, site access, and third-party support schedules.

3. Provide on-site technical leadership in fault diagnosis and troubleshooting. Guide resolution based on root cause rather than symptoms.

4. Coordinate with Customer Service and internal teams to ensure accurate and timely communication of maintenance outcomes for effective client reporting and service continuity.

5. Review and verify site reports, inspection checklists, photos, and test records submitted by Technicians and Engineers. Ensure proper documentation for internal reference and client reporting.

6. Prepare high-level technical reports for various needs including client requests, compliance, analysis, claims, etc.

7. Oversee inventory planning and availability of spare parts, tools, and equipment required for ongoing operations; ensure stock readiness to minimize service disruptions and support operational continuity.

8. Ensure proper tracking, escalation, and closure of service tickets within defined SLA timelines, including continuous review of open items and coordination with relevant parties to resolve delays.

9. Plan, lead, and supervise execution of special technical projects (e.g., solar PV dismantling and reinstallation, equipment upgrades, relocations) in coordination with clients, contractors, and internal teams, ensuring scope clarity, schedule adherence, and risk control.

10. Ensure compliance with Quality, Safety, Health, and Environmental (QSHE) standards in accordance with ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, and regulatory best practices.

Department Support Roles

1. Mentor and coach Engineer and Technician to improve technical competencies, task ownership, and work quality. Lead by example in field behaviour and problem-solving approach.

2. Assist in onboarding new field staff, delivering training on safety, standard tasks, and use of checklists or mobile apps. Support cross-division technical sharing if required.

3. Identify recurring issues or workflow inefficiencies. Recommend updates to checklists, SOPs, or job plans based on field feedback and lessons learned.

4. Provide technical input and documentation support for equipment failure investigations, including photo records, test results, and historical data.

5. Participate in high-priority maintenance or rectification works across other divisions/regions upon assignment by HOD.

6. Maintain professional relationships with clients, address operational concerns, and follow up on technical issues with support from the Customer Service and Commercial teams.

7. Act as the regional technical focal point for assigned accounts, building trust through consistent performance and communication.

8. Support technical risk reviews and provide site inputs during pre-project assessments or inter-departmental coordination meetings.

• Bachelor’s degree in Electrical Engineering or equivalent from a recognized institution.
• Possess 3 years of experience in project management, construction, or operations & maintenance of rooftop solar PV system.
• Possess valid CIDB Green Card and Working at Height certification.
• Advance understanding of rooftop solar PV systems, including design, components, troubleshooting, and compliance with performance and safety standards.
• Good understanding in Job Method Statement, HIRARC preparation for high risk working environment.
• Ability to prepare preventive and corrective maintenance schedules, oversee field service teams, and ensure timely, quality execution aligned with SLAs.
• Clear written and verbal communication skills to coordinate with internal stakeholders and document maintenance results through accurate technical reports.
• Strong interpersonal and communication skills for mentoring, client engagement, and inter-departmental collaboration.
• Proven capability to lead and guide technicians and assistant engineers in daily operations, training, and field discipline.
• Demonstrates high accountability, professionalism, and readiness to take initiative under limited supervision.
• Ability to evaluate issues on-site and make appropriate technical and operational decisions with sound judgment and proper escalation when required.
• Familiarity with ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, and adherence to regulatory and internal safety standards.
• Commitment to following SOPs, maintenance operating standards (MOS), and company procedures consistently.

As an EUC Support Engineer at NEXTDC, you’ll provide L1/L2 technical support to our Technology team, resolving end-user IT issues. You will handle service tickets via phone, email, or in-person, escalate complex issues as needed, and assist with software installations, updates, and configurations. Here, you’ll also monitoring IT systems, identifying issues, maintaining documentation, and ensuring compliance with NEXTDC standards, with strong customer service and technical skills essential for minimising downtime

Within this position, your scope will cover:

• First-level technical support to users via phone, email, or in-person, including after-hours support as required
• Troubleshooting hardware and software issues on desktops, laptops, mobile devices, and other peripherals
• Onsite hands & feet support, where physically co-located to resolve technology hardware and software requests and issues, including for Teams meeting rooms and Audiovisual collaboration and presentation equipment
• Managing and resolving service requests and incidents within agreed service levels
• Documenting solutions and update knowledge base articles to assist with future troubleshooting
• Escalating complex issues to senior IT staff or external service providers as needed
• Setting up and configuring new hardware and software for users

The role holder will take ownership to provide engineering support and solution to Plating Production line to ensure smooth operation that meet the Quality, Cost & Delivery (Q,C,D) requirement.

Key Responsibilities

• Determine optimum process condition through comprehensive evaluation & controls to non-conforming products.
• Work directly with Operation and other cross functional team to support, develop and sustain good practices in Plating process including Hazardous Waste Management and Company cost down activities.
• Conduct comprehensive evaluation and qualification for any new product (NPI) or equipment setup according to QMS requirement including technical report writing.
• Analyze & identify key process indicators such as ABL & Yield for continuous improvement activity by product, equipment or process control.
• Conduct investigation & perform related simulation with QCD in any matter of quality related issues/customer claims through FTA, Why-Why Analysis or other relevant tools.
• Manage & perform tracking with equipment/maintenance team to ensure machine stability, safety enhancement is met, project management or related task assigned by superior/HOD.

The AOI (Automated Optical Inspection) Engineer is responsible for optimizing, and maintaining AOI inspection processes in manufacturing environments. This role ensures product quality by improving inspection accuracy, reducing false calls, analyzing defects, and supporting continuous process improvement. The AOI Engineer works closely with Production, Quality, and Process Engineering teams to achieve high yield, reliability, and customer satisfaction

Key Responsibilities

• implement, and optimize manufacturing processes to improve productivity, quality, and efficiency.
• Monitor production performance and analyze process data to identify improvement opportunities.
• Support New Product Introduction (NPI) activities, including process setup, validation, and documentation.
• Work closely with Production, Quality, Maintenance, and Engineering teams to resolve manufacturing issues. failures, and implement corrective actions.
• Execute, and improve Inspection procedures and systems.

1. Lead the implementation and continuous improvement of Environmental, Health, and Safety (EHS) programs in compliance with Malaysian regulations and corporate standards.
2. Conduct and review HIRARC, risk assessments, and EHS audits to identify hazards, assess risks, and ensure effective control measures across manufacturing operations.
3. Lead or facilitate incident investigations, root cause analysis, and the implementation and tracking of corrective and preventive actions.
4. Plan, coordinate, and deliver EHS training programs, including safety induction, regulatory training, and contractor safety management.
5. Actively support and guide the site Emergency Response Team (ERT), including organizing drills, evaluating emergency preparedness, and ensuring emergency equipment readiness.
6. Analyze EHS performance data, identify trends, and prepare reports for management review and regulatory submission.
7. Partner with Operations, Engineering, Facilities, and Project teams to integrate EHS requirements into manufacturing processes, projects, and management of change (MoC).

This role is part of a Global Endpoint computing team, responsible for development, standardization, and management of the company’s global PC and mobile device infrastructure.

• Manage and maintain a global co-managed Intune and Configuration Manager environment with of over 25,000 endpoints
• Develop and perform software deployments and operating system configuration changes using various software development & automation techniques.
• Provide direct 3rd line end user support for escalated PC and mobile device issues and needs.
• Work with vendors as needed to resolve application or end user issues.
• Identify improvements in existing functionality and recommend enhancements.
• Manage and deliver project activities as part of the overall roadmap.
• Be able to investigate issues under tight time constraints and be able prioritize work accordingly.
• Be able to work with minimal supervision.
• Write and maintain appropriate documentation

Key Performance Measures

• The availability of the Microsoft Endpoint manager services to the business.
• Delivering project goals to the required standard and on time.
• Resolving personally assigned incident tickets promptly to the expected standard.

• Responsible in SMT paste printing and glue process to develop, optimize processes for new product introduction/ development and sustaining product engineering activities based on proper studies (e.g. Design of Experiment, risk assessment, equipment & process capability).
• Generate and maintain the standardized work documents.
• Ensure that the respective area workstation and system are well maintained in operation condition.
• Define equipment preventive maintenance plan in close collaboration with maintenance team. Provide training on machine maintenance, operation and processes when necessary.
• To assist in major machine breakdown troubleshooting.
• To participate in new product development discussion and contributes ideas and comments for PCB assembly and process technology.
• To participate, setup and review traceability for respective area and improve timely.
• To be the Data Owner of the processes under care and set-up of a proper Data Management for Data Visualization and Analytics.
• Responsible for process & yield improvement, cost reduction and cycle time reduction. Apply statistical method, systematically problem-solving tools (e.g. fault tree analysis, 3x5xwhy, DOE, 6- Sigma, Kepner Tregoe) or management tool (e.g. System CIP) to get desired results.
• To work closely with CoC (Centre of Competence) team to comply, standardize and improve processes via PFMEA and VVts/DMDs.
• Conduct equipment capability studies and evaluate processes. If needed, prepare ROI analysis and arrange supporting purchases.
• To achieve the department goal through continuous process improvement activities.
• Provide support in process and line audits, technical advice request from project team.
• Product engineer for the model assigned
• Any other assigned by immediate supervisor from time to time.

Job Summary

Responsible for developing, executing, and optimizing test processes to verify product functionality and quality. Involves test setup, data analysis, failure analysis, and documentation to support process improvement and production efficiency

Key Responsibilities

• Investigate yield, quality, issues and implement improvements.
• Develop, optimize, and control manufacturing processes.
• Drive process improvements, defect reduction, and implement corrective actions
• Support test process documentation, and continuous improvement initiatives.
• Support production testing, analyze test data, identify failures, and implement corrective actions.
• Execute, and improve test procedures and systems.