Total 378 customer service manager job vacancies in selangor

Job Responsibilities :

• To handle and respond to enquiries and liaisons with customers
• To be responsible in resolving customer support issues
• To raise internal work requests to ensure customer requests, enquiries about
  products and services are met and internal requests are followed up in the interestof customer satisfactions.
• To effectively assist the Manager in performing all the operational and
  administrative tasks related to services sales support area and the Key Accounts.

Competency Requirements :

• Candidate must possess at least a Diploma in Technical or Business field
• Teamwork attitude, high energy level and proactive behavior
• Good communication and interpersonal skills
• Customer and people oriented
• Have technical knowledge
• Ability to multitask
• Immediate available would be an advantage

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities :

• To handle and respond to enquiries and liaisons with customers
• To be responsible in resolving customer support issues
• To raise internal work requests to ensure customer requests, enquiries about
  products and services are met and internal requests are followed up in the interestof customer satisfactions.
• To effectively assist the Manager in performing all the operational and
  administrative tasks related to services sales support area and the Key Accounts.

Competency Requirements :

• Candidate must possess at least a Diploma in Technical or Business field
• Teamwork attitude, high energy level and proactive behavior
• Good communication and interpersonal skills
• Customer and people oriented
• Have technical knowledge
• Ability to multitask
• Immediate available would be an advantage

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

客戶關係管理負責為各個銷售團隊建立關係和管道，同時為團隊經理提供支援。

職位描述：

• 維護入站/聊天銷售管道的日常運營，以確保業務覆蓋和團隊 SLA。
• 提供現場支援並監控隨機電話/聊天，以確定輔導機會，從而提高品質、糾正錯誤和提高銷售技能。
• 協助銷售經理進行團隊激勵，推動團隊完成銷售轉換目標並維持團隊績效KPI。
• 協助新進員工的入職、定期培訓和發展。
• 支援銷售經理規劃和成功執行項目，並有效管理變革。
• 及時為內部和外部客戶維護每日、每月和每季的績效報告。
• 堅持依要求完成支援管理層分配的任務。

工作要求：

• 行銷、工商管理、傳播學文憑或學位或同等學歷
• 2年管理銷售團隊經驗並有成功記錄
• 在企業對企業 (b2b)、電話銷售或任何相關領域擁有 3 年經驗
• 精通 Microsoft Office、Excel 和 PowerPoint
• 使用 Oracle 和 Salesforce.com 或類似 CRM 工具的經驗是額外優勢
• 在共享服務或 BPO 環境中處理作業的經驗是一個額外的優勢
• 英語口語和書寫流利，懂普通話者優先，因為該職位可能需要與講普通話的客戶互動
• 熱衷於領導力發展並努力實現團隊成功
• 有韌性，積極進取的態度

津貼和福利

• 獎金
• 年假
• 病假
• 津貼
• EPF
• 社會保險機構
• 埃斯

Unique Fire Holdings Berhad focuses on the assembly, manufacture and distribution of active fire protection systems, equipment, and accessories. Our comprehensive range of products continue to reliably serve customers in Malaysia and abroad. Our export markets include ASEAN countries and the Middle East.

After our public-listing exercise, we are currently undergoing major expansion and we invite all enthusiasts and energetic individuals to join our growing team.

Job Description

1. Manufacturing:

• Oversee the process of manufacturing, especially on fabrication cylinder process (molding and machine set-up), spray painting process, powder filling process, final assembly, fire hose reel process, and other products.
• Ensure the material availability for manufacturing process planning before creating the job order.
• Assist provide on-the-job training to subordinates about day-to-day activities.
• Assist in monitoring daily manufacturing records and verifying records in the “Overall Equipment Effectiveness” (OEE) system.
• Monitor and check nonconformance products, “Discrepant Material Report (DMR) during the in-process for QAQC department verification and inspection purposes.
• Monitor and minimize product rework and rejection.
• Identify the cause of product failure and recommend a “Corrective Action Request” (CAR).
• Coordinate with the QAQC department and other departments, especially on items relating to product quality and improvement.
• Overseeing subordinates; providing guidance and delegation.
• Find a supplier (immediate request) to purchase special spare parts machines, molding parts, tools, etc.
• Ensure daily work assignments are completed in a timely and accurate manner.
• Ensure the work environment meets health & safety standards
• Maintain a clean and organized work area.
• Involve in new product development
• Perform other duties assigned
   

2. Production:

• Oversee the production assembly process, especially on production assembly product, Gas filling process, e-feis application process (for BOMBA), and product servicing process.
• Ensure the material availability for production assembly, servicing, and repair planning before creating job orders.
• Assist provide on-the-job training to subordinates about day-to-day activities.
• Assist in monitoring daily production records and verifying records in the “Overall Equipment Effectiveness” (OEE) system.
• Monitor and check nonconformance products, “Discrepant Material Report (DMR) during the in-process for QAQC department verification and inspection purposes.
• Monitor and minimize product rework and rejection rate.
• Identify the cause of product failure and recommend a “Corrective Action Request” (CAR).
• Coordinate with the QAQC and other departments, especially on product quality and improvement items.
• Overseeing subordinates; providing guidance and delegation.
• Ensure daily work assignments are completed in a timely and accurate manner.
• Ensure the work environment is safe, secure, and healthy.
• Maintain a clean and organized work area.
• Involve in new product development
• Perform other duties assigned
   

3. Service & Maintenance:

• Oversee all the maintenance work and operation.
• Maintain all machinery, overhead cranes, forklifts, and compressors and ensure their working standards.
• Person in charge of forklift maintenance.
• Plan and manage all repair and installation activities.
• Ensure the material availability for fabrication, servicing, and repair planning
• Conduct routine preventive maintenance and update maintenance records.
• Identify the cause of product failure and recommend corrective action.
• Provide on-the-job training to subordinates about day-to-day activities.
• Overseeing subordinates; providing guidance and delegation.
• Find a supplier (immediate request) to purchase special spare parts machines, molding parts, tools, and for unplanned maintenance or emergency issues.
• Ensure daily work assignments are completed in a timely and accurate manner.
• Ensure the work environment is safe, secure, and healthy.
• Maintain a clean and organized work area.
• Participate in safety committee meetings.
• Perform other duties assigned.
• Oversee the process of manufacturing/production.
• Assist in preparing fabrication jobs for products, etc.
• Involve in new product development.
   

Job Requirements:

• SPM with proven experience in supervisory role or Diploma in engineering, manufacturing, production or similar capacity
• At least 3 years of experience in manufacturing, production, moulding, and similar related fields
• Possess leadership qualities and able to work closely and supervise a team of local and foreign employees in carrying out their daily job responsibilities.
• Good problem-solving and communication skills in Bahasa Malaysia and English
• Strong organizational and time management skills
• Fast learner and willing to learn
• Able to work in fast-paced environment and under pressure
  Knowledge in ISO9001
   

The perks:

• Career & development opportunities - networking events, conferences, training, and certification sponsored by the company.
• Overtime and travel allowance.
• Company engagement activities (annual dinner, team building, festive celebration etc)
• Medical, optical and dental benefits (in-panel clinic)
• Rewards and recognitions

Benefit:

• Yearly Performance Bonus + Annual Increment
   
• Birthday Leave
   
• OT & Attendance Allowance

工作職責 ：

• 處理和回應客戶的詢問和聯絡
• 負責解決客戶支援問題
• 提出內部工作要求，以確保客戶的要求、詢問
  為了客戶滿意度，滿足產品和服務並跟進內部要求。
• 有效協助經理執行所有營運和
  與服務銷售支援領域和大客戶相關的管理任務。

能力要求：

• 候選人必須至少擁有技術或商業領域的文憑
• 團隊合作態度、高能量水平和積極主動的行為
• 良好的溝通和人際交往能力
• 以客戶和人為本
• 具備技術知識
• 多工處理能力
• 立即可用將是一個優勢

津貼和福利

• 醫療保險
• 事假
• 開放文化
• 個人發展機會

Job Summary

• To perform various accounting functions and supervises the Hotel’s accounting and reporting system activities such as accounts receivable and payable processing, credit controls, income auditing and cashiering processing, accurate financial transaction posting, monthly reconciliation and financial report preparation.
• Responsible for the preparation of full set of accounts in compliance of the relevant accounting standards
• Responsible to handle external audit by attending to audit queries and tax compliance work, such as tax queries, tax payment and tax filing.
• Responsible for the SST submission
• Performs all work within established guidelines of the Company
• To support and assist the Senior Manager, Group Finance in related tasks and special projects/assignments as required.

Job Requirements: 

• Degree /Diploma in Finance/Accountancy
• To have full set account knowledge and with a minimum  of 5 years working experience, preferably in the Hotel Industry.  
• Knowledge in IDB system will be an added advantage.

Perks & Benefits

• Compensation & Benefits in line with Company's Structure
• Personal development opportunities

Job Responsibility:

• Responsible for driving Caldbeck’s Wines and Spirits brand performance, awareness and stocks availability across all sales channel.
• Taking of Orders and implementing In-Store merchandising to increase product visibility and ensuring stock levels are maintained adequately.
• Providing insightful and actionable market / competitor’s information feedbacks.

Job Requirements:

• Minimum 2 years’ experience in alcohol industry.
• Willing to travel and work beyond usual working hours
• Proficiency in English
• Competency in Microsoft Office (Excel, Words) 

Perks & Benefits

• Medical insurance
• EPF
• Sosco

Main purpose of job       

The main purpose of a Section Head is to lead and supervise BPO Contact Centre Inbound & Outbound Section. To lead the staff and operation into achieving a higher standard in accordance to the SLA. Has the ability to work well between the Unit and the external client and to others internal department.

Principe responsibilities & duties

• Directly report to Head of Department on overall performance of BPO Contact Centre.
• Review operation performance and provide new action/planning/strategies to enhance BPO Contact Centre’s Service Quality, processes and system improvements.
• Develop and execute training module for BPO Contact Centre and look into staff training and development.
• Ensure customers correspondence and tasks are attended as per SLA.
• Ensure the operation is in compliance with internal and external policy and guideline as well as BNM requirements.
• Ensure staffs meet individual KPI and contribute to the department’s overall KRA.
• Manage, review and take corrective action as per PDCA (Plan, Do, Check, Action) cycle with respect to the performance and operation of the Section.
• Recruit, train & supervise subordinate in multitasking operation.
• Report on operations performance.
• Identify operation constraint & possible action plan.
• Career development for staff.
• Feedback/Complaint management.
• Manage effective escalation process.

Job Requirement (Education & Experience)

• Well verse in English & Bahasa Melayu.
• Bachelor’s Degree in any related disciplined.
• 8 years direct experience in Contact Center operations with at least 5 years experience in Management level exposure.
• Good time management.
• Leadership characteristic and excellent interpersonal skills.
• Strong analytical skill and able to work under pressure.
• Manage to work with team environment.
• Experience in managing outsource contact centre will be an added advantage.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Our respective client is a Malaysia-based company with over 20 years of establishment in the market, they are involved in design and manufacturing of metal frames, door and window. Due to the expansion, they are seeking talented candidates to be part of the organization.

Responsibilities

• Analyzing data from internal systems and external sources to identify opportunities to improve sales performance.
• Identifying and contacting potential clients to determine their needs and assess their interest in the company's products or services.
• Managing an existing marketing team, providing ongoing coaching and feedback to help them increase their performance.
• Ensuring that company products or services are represented accurately in advertising and marketing materials.
• Developing strategies to increase market share by identifying new opportunities in existing markets or developing new markets.
• Developing and implementing a strategic plan to achieve specific goals such as increasing revenues or improving customer satisfaction.
• Communicating regularly with senior management about the status of projects and issues that could impact performance.
• Any ad hoc analysis and reporting assigned by the superior.

Benefits

• Car Allowance
• Petrol Allowance
• Good career prospects
• Good opportunities to learn new work skill
• Opportunity to participate holding company share option scheme
• Bonus for confirm employee

Job Description :

• Responsible for bringing in sales related to corporate training and inhouse development workshops/courses
• Target medium and large size companies, including GLC, PLC and MNC.
• Exceed team and individual sales targets set by Sales Manager
• Plan outbound calls & field visit to provide the appropriate level of service to existing customers with a focus on retaining/expanding existing volume & business relationships. Priority Customers Compulsory visit on every month.
• Able to give good training proposals to customers to solve their staff talents gaps, needs and wants
• Increase the value proposition to existing customer through cross-selling, up-selling and down-selling.

Job Requirements

• At least 02 - 03 years of working experience dealing with GLC or Government authority
• Prior experience and strong network in related field a plus.
• Outgoing, extroverted, enjoys working with people.
• Proficient in major languages with effective speaking and writing skills.
• Own vehicle and willingness to travel within Peninsular Malaysia
• Fluent in spoken and written English, Mandarin literate is a bonus as the role may require engagement with mandarin speaking client

Perks & Benefits

• bonus
• annual leave
• medical leave
• allowance
• epf
• socso
• eis

Requirements:

• Fresh Graduates are strongly welcome to apply because we provide training especially on-site practical handling knowledges from fundamental until expertise level.
• Degree/Diploma in Electrical & Electronic Engineering will be added advantages and preferably with field experience in trouble shooting skill.
• Experience in supervising and training technicians (applicable for Service Engineer only).
• Knowledge of power electronic, electrical system and Uninterruptible Power
• Supply (UPS) system will be an added advantage.
• In view of nature of work, MALE applicant will be more suitable.
• Report writing skills and computer literacy is essential.
• Self-starter and on field customers service oriented.
• Independent, willing to work long and odd hours, flexible, cool character with common sense and analytical mind.
• Possess own transport (fixed maintenance allowances provided).

Basic Job Functions:

• To work closely with existing team members.  
• Lead a team of experienced service technicians (applicable for Service Engineer only) to carry out installation of new equipment, start-up, testing & commissioning, routine maintenance, troubleshooting of UPS systems.
• Establish and maintain high quality service standards and procedures to meet and comply Service Level Agreement (SLA).
• Carry out audit in customer’s data centre facilities
• Provide quality 24 x 7 service to “Mission Critical” facilities.
• Willing to travel at distance locations in Malaysia for job assignment from times to times.

Perks & Benefits

• Employee equity
• Medical insurance
• Personal leave
• Personal development opportunities

We offer personal career development opportunities and attractive remuneration package to commensurate with qualification and experience to the successful candidate. 

• Liaising with clients for FCL / LCL / Export shipments arrangements, documentations and inquiries.
• Coordinating with ocean carriers, hauliers, warehouses and local vendors for shipments arrangement and deliveries.
• Ensure the preparation of quotation time basis with sufficient details and follow up.
• Attend & assists indoor meetings with customer on related matter.
• Build and maintain excellent relationships with clients.
• Handling and understand customer's enquiry and respond accordingly.
• Liaise with customer on the daily basis for shipment arrangements.
• Coordinate with Operations on daily basis for shipment arrangement.
• Undertake any others duties as requested by department head or management.

- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Logistic/Transportation or equivalent.

- Minimum 2 Year(s) of working documentations and operations experiences in international seafreight forwarding company.

- Understand seafreight FCL & LCL documentations (SI to carriers, & Shipping Pre-Alerts), customs clearance and domestics transportation. Airfreight experience is added advantage.

- Fluent in English and Bahasa Malaysia and preferably with Mandarin Speaking abilities.
Good Team Player, independent and self motivated

-Candidate with INCOTERM knowledge is an added advantage.

-Able to work independently and under pressure with confident skill level

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Regular team activities
• Medical insurance
• Personal leave

Job Purpose / Overview

Responsible for overall day to day sales administration and coordination duties. Working closely with the sales team to provide administrative support to the teams.

Key Accountabilities / Responsibilities :

• To perform thorough Site Visit by understanding the Tender Requirements, as well as attending
• Tender Briefing and Q&A with the customer during tender briefing or site visit
• To compile accurate and necessary Engineering Bill of Quantity and Costing as well as the comprehensive User Requirement details
• To oversee and maintain the project timeline to deliver on time without increasing the cost for both company and client. This also includes managing the labour cost and their work efficiency.
• To have continuous and maintain proper communication with customer/PIC in all aspects of the project as well as to company stakeholders i.e., PM / GM (General Manager)
• To prepare a Daily Site Diary that is acknowledged by client. And when necessary, provide the site memo and change request documents for customer acknowledgement before proceeding with any changes to initial work scope.
• Change Request should also be documented and highlighted to the
  PM immediately.
• Provide necessary reports in writing and pictures on a daily/timely basis. This includes using the smart sheet for timeline/progress update while an immediate approach must be applied for any issue register and directly reporting to Project Manager.
• All BQ equipment must be updated daily with valuable information and remarks precisely noted, i.e. Status and exact Location of Installation, Serial Numbers and Products Code/Name noted, Items not Installed and Additional Add-on covered under project cost as well as Change Request.
• To ensure the quality of our installation and T&C is carried out in compliance with the required standard and customer expectations.
• To identify technical issues and ensure all of them are properly addressed.
• To review the engineering tasks and initiate the necessary corrective actions.
• To ensure the work safety compliance at all Site/Premises is carried out. This also applies to the Rules & Regulations set by the Client/Building/Project Owner.
• All settings & Configuration of the equipment and system must be documented in an orderly manner and shared with all stakeholders from time to time.
• To compile all documents in an orderly manner to PMO Office.
• When any mishap or issues arise, immediate attention and assistance must be sought.
• Stakeholders must be informed immediately.
• To perform Testing & Commissioning of System, User Acceptance Test and Handover of Project to Customer and Internal Stakeholders.
• Any other duties as assigned by Project Manager.

Critical Skills :

1. Soft Skills 

• Good Interpersonal & relationship management
• Effective communication skills and style for interacting with team members, senior management, agencies, vendors, suppliers, and customers.
• Strong time management and organization skills.
• Strong leadership skills to motivate team members and manage conflicts

2. Technical Skills 

• Sound knowledge in MS office (Power Point, Microsoft Word, and Microsoft Excel).
   

Perks & Benefits

• Employee equity
• Personal leave
• Personal development opportunities

Job Purpose / Overview

Conducting market research, Handling product packaging, Planning events and activities to promote the product, Creating and using user personas to help them effectively market the new product to consumers, developing an effective go-to-market strategy by detailing the “what” and “why” behind a product to potential customers, creating demand for a product, Understanding market and customer demand.

Key Accountabilities / Responsibilities :

1. Be the product owner and manage the product’s lifecycle.

2. Meet consultants to spec in the Company & products for future tenders or projects opportunities.

3. Work closely with product’s vendors and suppliers for their latest updates and new products.

4. Define the product and marketing vision, strategy, and roadmap.

5. Oversee the company’s branding, advertising, and promotional campaigns.

6. Develop strategies and tactics to getting more people to know about the company, promoting and increasing awareness of company & brand, services, and market share, and boosting the company’s reputation.

7. Identify and generate new business leads.

8. Participant at trade fairs or Expo or major industry-related events to promote company’s brand and services.

9. Optimize and coordinate product and marketing strategies with the sales team to deliver winning products and successful closing.

10. Develop sales tools and conduct product briefing and training to sales team.

11. Perform product demos to customers when required.

12. Build strategic partnerships and licensing opportunities with reputable agencies and vendors.

13. Propose and manage the marketing budget and pricing strategies to meet revenue target and profitability goals.

14. Gather and analyse customer’s requirement and current market trend to prioritize what products to be rolled out.

15. Identify the target audiences and analyse their behaviour to develop the winning advertising and promotion campaigns that attract and convert them to be our customers.

16. Produce valuable and engaging content for the company’s website.

17. Track, measure, analyse and report on the performance of product’s rollout and marketing campaigns, gain insight and assess against goals set, to ensure successful product ‘s roll out and deployment of marketing campaigns from ideation to execution.

18. Ensure that all marketing material (from website banners to hard copy brochures and case studies) are in line with the company’s brand identity.

19. Analyse current market trends, anticipate incoming ones and prepare forecasts monthly.

20. Prepare and present Monthly, Quarterly and Annual Reports to Senior Management.

Critical Skills :

1. Soft Skills 

• Good Interpersonal & relationship management
• Effective communication skills and style for interacting with team members, senior management, agencies, vendors, suppliers, and
  customers.
• Strong time management and organization skills.
• Strong leadership skills to motivate team members and manage conflicts

2. Technical Skills 

• Sound knowledge in MS office (Power Point, Microsoft Word, and Microsoft Excel).
• Possess diverse collaboration abilities to lead team members, agencies, and vendors to work together effectively.
• Exceptional analytical and problem-solving skills for producing ideas to increase demand for products and services.
   

Perks & Benefits

• Employee equity
• Personal leave
• Personal development opportunities

Job Scope

• Engage with customer and supplier or manufacture; size and design suitable water pump to suit customer requirements.
• Plan, source and develop new customers / supplies/ vendors.
• Built quality relationship with customers. 
• Familiar with terms of payment for different level of customers such as contractors, distributors, end users and others.
• Prepare quotation or tender for the water pump, spare parts, maintenance and etc.
• Visit water treatment plants and liaise with end user in providing product servicing.
• Responsible for preparation and conduct technical presentations, provide pre-sales technical assistance and product education to customers.
• Responsible for servicing and repairing job, visit customer site to define the problem and preparing quotation.
• Provide problem-solving for customers to solve pump problems and requirements. 
• Plan and organizing the section’s manpower for appropriate preventive maintenance and preparing monthly maintenance report.
• Organizing maintenance crews efficiently to solve mechanical problems promptly.
• Able to troubleshooting and able to do hands on for mechanical service.
• Prepare sales & service reports.
• Frequently travel to customer’s site for pre-job and planning.
• Offering after-sales support service.
• Any other duties assigned by the Sales Manager or authorized person.

Job Requirements:

• Candidates must possess Degree in Mechanical Engineering / Electromechanical Engineering / Electrical Engineering. 
• Good computer skills with a sound knowledge of the following software packages, Microsoft Office Products (Excel, Access, Word, PowerPoint).
• Excellent interpersonal skills, communication, negotiation and presentation skills.
• Excellent in problem solving and technical support. 
• Fast-learner, disciplined, independent and result-oriented
• Willing to make extensive travel, valid driving license and possess own transport.
• Fresh Graduates are encouraged to apply.
• Experience in any sales activity and engineering service would be an advantage.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Open culture
• Personal development opportunities