Total 182 customer service manager job vacancies in petaling jaya

• Assist to lead, train, motivate and manage outlet team in delivering best services in all departments.
• Assist to ensure all team members observe and practice company’s policies and rules & regulations.
• Assist to lead and work with the team to achieve monthly sales target of the shop.
• Assist to monitor stock delivering & processing.
• To ensure all Operational and Customer Service SOPs are followed within the shop.
• Manage and monitor product display arrangement as VM guideline as assigned by Shop Manager.
• To conduct daily morning briefing and provide products knowledge training/ info and updates of policies.
• Manage and supervise all team members in the shop and attend to customer enquiries.
• Handle the overall shop operations and ensure consistency in the standard of retail operations in the absent of the Shop Manager.
• Assist to monitor and liaise with respective departments on maintenance and cleanliness of shop premises.
• Assist in stock take (routine, ad-hoc & annual) as and when required.
• Working together with Shop Manager in reviewing and keeping track of sales (set daily target and ensure achievement of sales target).
• Having daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people related matters are tackled.
• Review and appraise staff performance to identify talents and retain staff.
• Assist to ensure accurate tills report and cash collection.
• Implement/execute sales & promotion plans as and when required.
• Support Shop Manager to act on suspicious activities within the premises.
• Any other legal assignments requested by management from time to time.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Overview:

As a Customer Experience, you will be responsible for making outbound call to customers while effectively promoting our insurance products and plans based on their specific needs. You will play a crucial role in assisting customers in understanding the various life insurance options available to them and guiding them towards the most suitable coverage.

Key Responsibilities:

• Making outbound call towards customers in a professional and courteous manner.
• Listen actively and empathize with customers to understand their unique situations and insurance needs.
• Provide personalized recommendations about different insurance options, coverage, benefits, and premiums that align with customers' requirements.
• Educate customers on the features, benefits, and coverage of various insurance plans offered by the company.
• Assist customers in completing applications, processing claims, and resolving any issues or concerns.
• Handling customer inquiries, resolving issues, and addressing concerns effectively via all form of communication channel
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with sales and other departments to meet customer needs and achieve company goals.
• Continuously updating knowledge of insurance products, industry trends, and regulations.

Qualifications:

• Previous experience in customer service, sales, or insurance industry preferred.
• Excellent communication skills with the ability to empathize and build rapport with customers.
• Detail-oriented with good organizational and multitasking abilities.
• Strong sales and negotiation abilities.
• High attention to detail and accuracy.
• Flexibility to work in shifts as required.
• A proactive attitude and a customer-centric approach.

Benefit :

• You will be working in a fast-growing startup that promotes flexible and open culture.
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary
• Casual work attire

Your contribution to something big!

Key Responsibilities:

1. Ensure aligned and market relevant T&C between all channels considering customer cluster/subcluster.
2. Portfolio: customer segmentation & definition of Customer Project or Order Based Project (OB) customer group
3. Define/Review Customer Project or Order Based Project (OB) customer group for 12 months, track/adapt after 6 months Customer Project or Order Based Project (OB) customer group's performance.
4. Prepare target planning and forecasting.
5. Potential: Define the potential of attraction of new customers
6. Sales competency requirements (Customer Project or Order Based Project (OB), supervisor) and manual "How to work with customers?“
7. Calculate & ensure EBIT of the channel.
8. Control sales process
   1. Get promo activities and promo calendar from marketing.
   2. Collect information on new launched products, Define focus products.
   3. Target setting per agent & customer [TGS]
   4. Ensure to have Partner Type 05 maintained.
   5. Define & align Customer Project or Order Based Project (OB) targets with Business Operations (BOP).
9. Check global sales process & confirm/adjust/provide comments.
10. Sales data integrated planning and ordering system (IPOS) & Sales Price (SPs) system exchange preparation.
11. Ensure the customer development report is analyzed and all action are taken.
12. Based on the report provided by with Business Operations (BOP) prepare customer mix for next year and align with channel management and Cost Break Down (CBD)

Who we are:

Build your best future with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What you will do:

As a Sales Manager, you will be responsible for managing relationships with customers. Builds relationship with customers, which may be end users, to understand needs and offers solution within a standard framework or range on pricing and margin.

How you will do it:

• Develop and execute effective sales strategies to meet or exceed sales targets, starting with a primary focus on building security systems solutions.
• Build and maintain strong relationships with key clients in the Data Center industry, understanding their security needs and tailoring solutions accordingly.
• Collaborate closely with the multifunctional team to identify and qualify opportunities, and to close the sales.
• Conduct product demonstrations, technical presentations, and training sessions for clients, highlighting the benefits and features of our products and solutions.
• Stay up-to-date with industry trends, emerging technologies, and competitor offerings to provide valuable insights to clients.
• Act as a liaison between clients and our internal teams, ensuring smooth project execution and customer satisfaction.
• Prepare detailed reports, including sales forecasts, project status updates, and market intelligence.

What we look for:

• Bachelor Degree or above, preferably in Engineering, Computer Science, or other related fields. 
• Minimum 5 years working experience with a strong track record of achieving or exceeding sales targets.
• Specialization in building security systems and a deep understanding of related technologies.
• Self-motivated, hardworking and positive, hunter personality.
• Strong interpersonal, presentation and selling skills.
• Good spoken and written in English.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

#LI-LW2
#LI-Onsite

Management

• Use an inspirational leadership style to deliver consistent customer service.
• Performance manage the outputs of the team in line with performance management frameworks and standards, ensuring robust documentation is maintained
• Adhere to the framework of excellence and a work ethic focused on driving the right outcome first time
• Manage key stakeholders in the business through effective planning, organisation and communication.
• Build relationships and work collaboratively with the UK team and integrate the Malaysia teams with the UK ways of working
• Be an active and effective contributor to the management team, contributing to the overall strategy of the Contact Centre Operation.
• Provide guidance and coaching to Team Managers in relation to their People Management skills
• Drive best practice in People Management tasks such as performance management and regular 1:1s
• Identify and promote best practice whilst developing both the Customer service and Supporting teams.
• Design and manage deployment of Contact Centre improvements which promote innovation and excellence
• Develop, manage and ensure operational teams achieve key service metrics and maximise sales opportunities.
• Ensure all stakeholders receive clear information contact centre re planning, forecasting of promotions and sales campaigns in the contact centre
• Be accountable for the co-ordination and production of associated reporting relating to Contact Centre operations.
• Establish, promote and develop effective relationships within the business to drive a multichannel strategy.
• Monitor and manage the attendance and conduct of the teams, ensuring that all relevant return to work interviews and behavioral/conduct issued are documented/completed and taking the appropriate and timely action

About the job

The Leasing Manager will, together with the other members of the Ikano Centres Leasing Team, deliver sustainable sales and income growth for our shopping centres by securing attractive, profitable, and sustainable leasing of rentable space and continuously promoting Ikano Centres as a preferred landlord for new and existing tenants.

Your assignment

• Deliver the best possible lease deals by reaching or exceeding pre-defined commercial goals through negotiation strategy;
• Contribute and participate in Leasing Strategies, Business Plans, Budget and Rent Rolls setting;
• Follow up Yearly Lease Plan in accordance with assigned brands and implement from negotiation until the execution of tenancy agreement (new and renewal);
• Assist the Leasing Category Manager in conducting strategic negotiations with tenants;
• Constantly search on the market, initiate and deliver new brands which are most relevant to the shopping centre lease strategies;
• Plan and implement effective leasing strategies to achieve the desired tenant mix and income;
• Monitor tenant’s business activities and prepare reports or recommendations that support decision-making;
• Establish and maintain good and long-term relationships with tenants for sustainable business cooperation as a preferred landlord.

Job Responsibilities:

• Responsible to supervise, guide and coaching the accounts personnel
• Ensure that all month end closing deadline is met and timely submission of relevant reports
• Perform checking accounting entries, journal voucher and review of monthly accounts prepared by subordinate.
• Preparation of year-end audit and tax schedules, liaise with company auditors, tax agent on all statutory matters.
• Ensure legal and regulatory compliance with all financial and accounting reporting as imposed by all relevant regulatory bodies.
• Reporting and presenting accurate and timely financial information in accordance to MFRS, group policies, legal and regulatory compliance imposed by all relevant regulatory bodies.
• Proactively assess the financial implications prior to the adoption of effective accounting standards.
• Responsible to liaise with auditors, tax agents, regulatory bodies and any relevant parties.
• Any other ad-hoc assignment as assigned by the Management.

Job Requirements:

• Must possess at least a recognised degree and/or professional qualification in accounting (ACCA/CIMA/MIA or equivalent)
• Minimum 5 years of related experience. Experience in property development industry will have an added advantage.
• Technically strong in accounting standards and system and internal control.
• Knowledge in property365 (IFCA.net) will be an added advantage
• Well verse in Microsoft Office software
• Excellent command of English and Bahasa Malaysia – both verbal & written
• A team player with high level of integrity, meticulous and proven analytical problem-solving skills.
• Mature, self-motivated and able to work independently with good interpersonal and communication skills.
• Possess a good supervisory, planning, organizing and leadership skills.
• Committed, dynamic, enthusiastic and able to work under pressure.
• Possess strong sense of responsibility, integrity and result oriented

Job Description:

• Implement effective campaigns and strategies for key launches, including pitching of stories. This may include public communication plan linked to business initiatives
• Manage media queries and interview requests, including managing incidents and sensitive issues, jointly with team lead and respective business units to promote or protect the reputation of the Organization. For instance, drafting of holding statements, FAQ and briefing documents.
•  Liaise and engage with internal stakeholders, including Top Executives, to identify and address their media and communications needs with the appropriate initiatives.
• Foster relationships with key media contacts and influencers to drive and influence media coverage and exposure
• Ability to manage agencies to drive business outcomes.
• Support the development or enhancement of the issues and crisis preparedness / management framework
• Build corporate brand through award submissions and create publicity opportunities through award wins
• Lead in PR monitoring and measurement including measuring and tracking the value of and return on PR and communication initiatives. Monitor, analyse and communicate PR measurement
• Support the enhancement of corporate communication guidelines and ensure good corporate governance and tone of voice for assets developed for business groups. This could include assets and activities such as spokesperson and/or media training, collaterals, events, speeches, presentations, and digital assets

 

Job Requirements:

• Candidate must possess at least a Degree in Mass Communications/Public Relations/Journalism or equivalent.
• At least 3 year(s) of working experience in the related field is required for this position.
• Excellent command of both verbal and written in English & Mandarin language are essential.
• Familiar with design software – Adobe, Illustrator.
• Enthusiastic and dynamic with strong people management & decision-making skills and ability to work on own initiative.
• Good communications, negotiations, presentations and strong analytical skills.
• Strong media contacts across all media platform and good rapport with media partners.
• Able to work in fast pace.

 

Role:

1. Represent the brand, culture, and values of clients.
2. Maintain a positive, empathetic, and professional attitude towards customers.
3. Provide timely support through various communication channels.
4. Ensure professional, efficient, and quality service to clients.
5. Cross-sell additional bank products and services.
6. Capture client feedback for future improvement.
7. Identify and escalate priority issues through proper channels.
8. Work with team members to provide better customer support.
9. Keep job knowledge up to date through upskill training.

1. Bachelor’s Degree or equivalent in any discipline.
2. B2 level English Language proficiency.
3. 6 months to 1 year of customer service experience in the banking industry.
4. Decision-making and analytical skills.
5. Flexibility to changes and sense of urgency.
6. Good time management skills.
7. Ability to work under pressure and deliver set goals.
8. Strong communication and interpersonal skills.
9. Ability to multitask, follow directions, and use computer systems effectively.
10. Must be able to speak, read and write in (Simplified) Chinese or Cantonese (Traditional Chinese)

1. Opportunity to represent a reputable brand and provide professional service.
2. Chance to work in a dynamic environment as part of a team.
3. Continuous learning and upskilling opportunities.
4. Contribution to improving customer satisfaction and loyalty.
5. Exposure to diverse communication channels and customer interactions.
6. Competitive salary and potential for career growth within the company.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview:

We are currently seeking a dedicated and Mandarin-proficient professional to join our team as a Customer Experience Specialist. The ideal candidate should be available to start within two weeks and will play a crucial role in ensuring exceptional customer satisfaction through effective communication and problem-solving.

Responsibilities:

• Engage with customers in a professional and friendly manner, providing assistance and resolving inquiries through various channels (phone, email, chat).
• Effectively communicate with Mandarin-speaking customers, addressing their needs and concerns.
• Identify and resolve customer issues promptly, ensuring a positive customer experience.
• Develop a comprehensive understanding of our products/services to provide accurate information and guidance to customers.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with cross-functional teams to escalate and resolve complex customer issues.

• Proficient in Mandarin (spoken and written) is essential for effective communication with Mandarin-speaking customers.
• Previous experience in a customer service or support role is preferred.
• Strong communication skills in both Mandarin and English.
• Excellent interpersonal skills and ability to convey information clearly.
• Demonstrated ability to analyze and resolve customer issues in a timely and effective manner.
• Immediate availability to start within two weeks.

• You will be working in a fast-growing startup that promotes flexible and open culture
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

Your contribution to something big!

This role involves overseeing the implementation and conceptual development of the regional trade term system, aligning it with legal changes and market approaches across all countries. Responsibilities include adapting country-specific blueprints, preparing decision proposals for regional product floor price exceptions, and developing potential changes in trade term systems across Business Units. The role also requires someone who is strong in negotiation approaches, terms and condition changes, and customer migration plans per customer cluster. Additionally, the individual ensures the IT-based terms and condition system, including exception management, in collaboration with the Business Operations team.

Tasks:

• Actively drives the implementation of the trade term system in close collaboration with CSO (Country Sales Organization) organization and cross business unit Pricing Region of Europe and Asia. Regular reports on process and deviation
• Follows up on customer migration plans and supports country to find solutions to bring all customers into corridor.
• Holds communication with CSOs on terms and conditions progress management.
• Actively drives best practice exchange between channels and countries.
• Monthly report on trade terms system including exceptions.
• Provides trainings on trade terms concept.
• Analysis retail contracts for A and B customers in the region on adherence /migration towards trade terms target picture.
• Develops IT based systematic to allow efficient management of contract.
• Ambassador for negotiation excellence standards (GAP)
• Ensures high data quality in statistical conditions in close cooperation.

Your contribution to something big!

The role entails developing a focused online market strategy, with a particular emphasis on marketplaces. Responsibilities include optimizing brand visibility and user interaction across online retail touchpoints, implementing performance measurement processes, and driving resource reallocation toward online channels. Collaboration with the Business Digital Organization (BDO) is essential for creating digital and automated content distribution processes. Additionally, the role involves fostering the online excellence and maturity of various countries.

Tasks:

• Close alignment with legal to define (freedom of action) on marketplaces for Bosch as manufacturer.
• Run and evaluate pilots in countries. Learn, adapt and roll out concepts for online marketplaces internationally.
• Ensure sales excellence process concerning online maturity to reach the highest brand visibility on key retailers' website.
• Define requirements for best-in-class online content.
• Define and implement a new content distribution process.
• Develop and implement performance tracking to ensure and operationalize implementation of communication at key retailers.
• Ensure usage of all retailer’s communication channels to deliver target group-specific messages.
• Develop and implement organizational requirements that enable the Country Sales Organization (CSO) organizations to cope with the increase share of online sales.
• Develop an overview of online dealer (structure) in the region of Europe of Asia and define focus dealer.
• Develop in cooperation with other departments a training program to establish required skill level in Country Sales Organization (CSO)/central organization.

Date Posted:

2024-03-10

Country:

Malaysia

Location:

Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan , Malaysia

At Otis, it’s our people that make us different.

Join the Otis family where collaboration, innovation and empowerment help each individual and the company reach new heights. Come and join us today and be part of the Forbes 2023 World's Best Employers!

About you

Otis Elevator is growing and we are recruiting a Service Sales (Maintenance Sales) Consultant. Reporting to the Service Sales Manager, the Service Sales Consultant will be responsible for promoting and selling elevator and escalator service agreements to both new and existing customers. This role is instrumental in driving revenue growth and expanding our service contract portfolio.
 

What you will be doing

• Identify and pursue new business opportunities by prospecting and qualifying potential customers for elevator and escalator service agreements.

• Build and maintain strong relationships with existing customers to understand their service needs and promote contract renewals and upgrades.

• Collaborate with the sales and service teams to develop tailored service solutions that meet customer requirements and enhance their experience.

• Prepare and deliver compelling sales presentations and proposals to effectively communicate the value of Otis service offerings.

• Negotiate contract terms and pricing to secure new service agreements and achieve sales targets.

• Stay updated on industry trends and market developments to identify competitive advantages and position Otis as a leader in elevator and escalator services.

What you will need to be successful

• Proven experience in sales, preferably in the elevator, escalator, or related industries.

• Strong understanding of sales principles and techniques, with a track record of meeting or exceeding sales targets.

• Excellent communication and interpersonal skills to build rapport with customers and effectively convey the value of service agreements.

• Ability to work independently and as part of a team to develop and execute sales strategies.

• Proficiency in CRM software and sales tools for pipeline management and reporting.

• Bachelor's degree in business, sales, marketing, engineer or a related field is preferred.

What’s In it For Me

• Opportunity to work with the world market leader in a crisis-proof industry.

• We offer you lucrative remuneration including basic salary, allowances and attractive sales incentive.

• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

Apply today to join us and #BuildWhatsNext

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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Job Description

ABOUT US
We’ve got modern day solutions for all your modern day delivery woes.

In a world that’s constantly on the move, we know how important it is to keep things moving. We’re on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.

Logistics should be easy, quick and seamless at great rates. And we believe this standard should be the norm, not the exception as we strive to be the best logistics company in Asia Pacific. Currently, we’ve made our presence felt in Malaysia, Thailand, Indonesia, Philippines, India, Singapore and China. Our deep integration with Airasia’s network and infrastructure puts us in a unique position to achieve what sounds impossible, and we need you to bring this to a reality.

SALARY RANGE : 

A DAY IN A LIFE
As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Work with internal and external stakeholders to understand and represent user needs 

• Define and execute the share vision of the application (product)

• Monitor the Operations process and developing the need analyses

• Negotiate and execute must-have requirements to ensure compliance with Operations requirements.

• Prioritize product features and capabilities, actively participating in the product concept and interface with operational activities

• Design and support the training documentation and execution

• Ensure operational excellence by following existing procedures to run processes and ensures execution with consistency, accuracy, and timeliness of project delivery

• Actively involved in the Figma flow, focusing on enhancing the user experience

• Actively participate in requirements meetings, share ideas and best practices and maintain harmonious relationship with all departments and cross functional alignment.

 

SKILLS

These are minimum-requirement skills and a ‘must-have’ for the role:

• Demonstrated experience in the design, development, and implementation of strategy.  

• Possess a hands-on mentality and an analytical and structured way of working

• Able to operate successfully in a lean, fast-paced organization to scale quickly

• Self-motivated with a focus to exceed set goals

• Detail oriented with a knack of spotting the little things

• Comfortable adapting to new technologies​

BENEFITS

• Hot desks - On site work with flexible workspace arrangement and provide you with a change of scenery maybe in a quiet area.

• Unlimited training -You will have access to a wide range of learning resources including Notion!

• Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!

• Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.

• Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things.

Job Description

Overall

• Serves as a source for other departments within the organization for capacity planning matters.

• Participates in projects that influence the direction of capacity planning that impacts customer satisfaction.

• Execute non-routine tasks designated by your supervisor to meet business needs.

• Develop relevant and impactful key performance indicators such as Forecast Accuracy, Offloads, Surplus to monitor and control demand forecast.

• Formally establish individual goals to direct staff, review performance and achievements , following the "SMART" guideline.

• Track and report key measurables, initiate actions, share information and updates, develop and maintain performance matrix and baselines.

• Conduct review of planning related performances and continuously work on improving the planning model.

• Independently analyzes data and determines the course of action required to achieve stated goals and objectives, determine root cause of issues, proposing and overseeing implementation of corrective action. 

• Champion risks assessments and mitigation strategies on capacity planning.

Planning

• Works closely with commercial and delivery teams to determine daily/weekly/monthly volume forecasts, developing an effective forecasting model based on industry trends and demand patterns.

• Perform demand variation analysis using historical / statistical baselines to produce a Rough Cut Capacity Plan, within varied time frames, 

• Maintains accuracy and consistency of the current volume and re-planning strategies being time or cost sensitive.

• Works with the Launch team for new product / program launch, formalizing Commercial and Operations planning data.

• Verify demand variation that is not justified and contact commercials to resolve discrepancy. Notable discrepancies e.g. lead time breach, capacity constraints, or other issues that may jeopardize delivery to be reported after identifying the issue including demand that is greater or below customer forecast.

• Conduct review with commercial and operations on demand horizon and forecast plan, assessing capability, including belly space capacity, facility processing capabilities, equipment, manpower and operating hours. 

• Areas of concern to be highlighted at the presentation, seeking for action plans from all functional/support  teams.

• Record the result of the review and action plans, file pertinent documentation i.e. Rough cut capacity plan, minutes of meetings, attendance, support documentation, etc.

• Anticipate and communicate on Capacity and Capability to achieve the lead time and cost effectiveness

Scheduling

• Develop schedules for First Mile and Last Mile for Delivery operations

• Leads improvement and cost reduction initiatives, providing value added ideas & insights to complete tasks more efficiently, influencing operational processes.

• Ensure the scheduling communication is sent timely to operations and commercial teams.

Skills

• Broad based supply chain management and process development knowledge.

• Strong interpersonal / leadership / planning / negotiation / problem solving / delegation skills, with ability to motivate and drive outcomes

• Ability to make quick decisions in a dynamic, fast paced environment

• Ability to prioritize competing demands, with an excellent sense of urgency

• Completes tasks without supervision, leading / supervising staff within the functional area

• Proven ability to collaborate internally with cross-functional teams

• Results and performance driven, preferring data to drive your everyday decisions

• Highly driven individual with a keen eye on continuous improvement

• Possess a hands-on mentality, with an analytical and structured way of working

• Comfortable adapting to new technologies and approaches

Qualifications and Experience

• Bachelor’s Degree in any Engineering discipline

• At least 10 years work experience, predominantly in operational excellence roles with strategic leadership

• Experience in leading global/regional projects with highly complex stakeholder management

• Strong spreadsheet, analytical and reporting skills

• Self starter and able to work independently

• Thought process and the ability to breakdown complex issues and solutionize

• Experience working in logistics services or e-Commerce is an advantage

• Fluency in English, both written and spoke

• Track record of leading impactful projects