Job Description

Position: Business Manager (Aesthetic Products)

Location: Malaysia

Reporting to: Head of Product & Business Development & Head of Sales & Marketing, Principal

Job Summary

The Business Manager will be responsible for driving sales growth and executing marketing initiatives for the company’s aesthetic product portfolio in Malaysia. This role is an individual contributor position that requires hands-on management of sales activities, key account development, and marketing execution targeting aesthetic clinics, dermatologists, and plastic surgeons.

Key Responsibilities

Sales & Business Development

• Drive sales and achieve revenue targets for the aesthetic product portfolio in Malaysia.
• Identify and develop new business opportunities with aesthetic clinics, dermatologists, plastic surgeons, and medical centers.
• Manage and grow relationships with key customers and clinic chains.
• Conduct product presentations, demonstrations, and negotiations with customers.
• Develop territory plans and execute sales strategies to expand market coverage.

Marketing Execution

• Plan and execute marketing activities such as workshops, seminars, and product demonstrations for aesthetic practitioners.
• Work with Key Opinion Leaders (KOLs) to increase product awareness and clinical adoption.
• Support local marketing campaigns, digital promotions, and product launches.
• Participate in industry exhibitions, aesthetic conferences, and training events.

Product Training & Support

• Provide product training to doctors, clinic staff, and distributors when required.
• Support clinical use of products and address customer queries related to product application.

Market Intelligence

• Monitor competitor activities, pricing, and market trends within the aesthetic industry.
• Gather market feedback and provide insights to management for product positioning and strategy.

Reporting

• Maintain sales pipeline and customer database.
• Prepare monthly sales reports, forecasts, and market updates.
• Track marketing activity outcomes and sales performance.

Requirements

Education

• Bachelor’s Degree in Medicine (MBBS/MD), Pharmacy, Biomedical Science, Marketing, or related discipline.

Experience

• Minimum 3–5 years experience in aesthetic, pharmaceutical, or medical device sales.
• Experience dealing with aesthetic clinics, dermatologists, or plastic surgeons is preferred.
• Proven ability to independently manage a territory and achieve sales targets.

Skills

• Strong sales and negotiation skills.
• Ability to work independently and manage multiple responsibilities.
• Excellent presentation and relationship-building skills.
• Good understanding of the aesthetic clinic market in Malaysia.
• Willingness to travel nationwide and occasionally to Taiwan for business requirements.[福蘇1] 

Key Characteristics for Success

• Self-motivated and entrepreneurial mindset
• Strong networking ability with aesthetic doctors
• Hands-on and proactive approach
• Results-driven and a collaborative team player

Perks & Benefits:

1. Commission and bonus
2. Allowance (Working travel & Medical Insurance)
3. Flexible working hours
4. Regular team activities
5. Company trips
6. Personal leave
7. Personal development opportunities
8. Paid training and development
9. Remote work flexibility

• Interact with customer via inbound telephone calls to provide information and assistance.
• Achieve productivity standards and goals while maintaining the highest level of customer service.
• Process transactions and reply to inquiries about products and services.
• Record customer interactions, details of inquiries, complaint or comments as well as actions taken.
• Assist Section Head / Sales team follow up on business prospect.
• Timeliness and accuracy on handling business inquiries as per Quality System KPI.
• Build and foster collaboration with internal teams involved in service delivery.
• Build and proactively manage trust relationships with Key Accounts.
• Go beyond clients' core business to identify new opportunities.
• Be abreast of SGS new products and services and propose them to customers as appropriate.
• Assist on Debtors collection to meet DSO target.
• At all times, comply with SGS Code of Integrity and Professional Conduct.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

• Interact with customer via inbound telephone calls to provide information and assistance.
• Achieve productivity standards and goals while maintaining the highest level of customer service.
• Process transactions and reply to inquiries about products and services.
• Record customer interactions, details of inquiries, complaint or comments as well as actions taken.
• Assist Section Head / Sales team follow up on business prospect.
• Timeliness and accuracy on handling business inquiries as per Quality System KPI.
• Build and foster collaboration with internal teams involved in service delivery.
• Build and proactively manage trust relationships with Key Accounts.
• Go beyond clients' core business to identify new opportunities.
• Be abreast of SGS new products and services and propose them to customers as appropriate.
• Assist on Debtors collection to meet DSO target.
• At all times, comply with SGS Code of Integrity and Professional Conduct.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

ABOUT US
Teleport’s on a mission to move things across Southeast Asia and beyond by giving access to affordable and reliable cross-border delivery for all big and small businesses, as fast as next-day.

This role is about #doingboringbetter — applying discipline, precision, and smart thinking to create stability, efficiency, and long-term impact for the organisation.

Ready to shape the stories behind a brand that moves faster, cheaper, and better? Keep reading!
Learn more about Teleport here: https://www.teleport.it/

SUMMARY
The Executive, Customer Care is responsible for delivering excellent customer support by responding to customer queries promptly and professionally. This role involves communicating solutions effectively to merchants and consumers, managing escalations, and ensuring timely follow-ups to maintain high service standards and support overall business goals.

KEY RESPONSIBILITIES

• Respond to customer queries promptly and professionally through multiple communication channels such as email, chat, and social media.
• Provide clear and accurate information or solutions to merchants and consumers.
• Ensure timely follow-up on customer issues to deliver exceptional service.
• Identify and escalate complex or unresolved issues to the appropriate internal teams.
• Maintain proper documentation of customer interactions and service requests.
• Participate in training and development initiatives to enhance technical knowledge and customer service skills.
• Support the team in maintaining service quality standards and achieving overall business objectives.

• Previous experience in customer service or customer support roles is preferred.
• Ability to work rotating shifts, including weekends and public holidays.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Experience using multiple communication channels such as email, chat, and social media.
• Background in logistics (air or road transport) will be an added advantage.
• Experience in e-commerce or start-up environments is highly advantageous.
• Ability to handle customer issues professionally and escalate when necessary.
• Fresh graduates are encouraged to apply.