關鍵角色：

• 為服務銷售和銷售工程師提供支援性角色
• 為所有客戶提供優質客戶服務，以最大限度地提高服務銷售和客戶滿意度。
• 定期向服務現場工程師和銷售工程師提供回饋，以提高服務營運和銷售相關活動的有效性和效率。

主要職責：

• 協助服務銷售和銷售工程師完成服務銷售/銷售目標和收款工作。
• 與合約客戶和非合約客戶建立關係
• 為確保工作成本會計和服務銷售預測的準確性
• 為了維持服務部門員工高昂的士氣
• 將服務銷售線索推廣給服務營運工程師

要求：

• 應徵者必須至少擁有工程/科學專業的碩士或以上學歷或同等學歷。
• 必備技能：MS Excel、MS Office、MS Word。
• 具備SAP經驗者優先考慮。
• 具備良好的溝通能力。
• 該職位需要在八打靈再也（總部）工作。
• 該職位要求至少1-2年相關領域的工作經驗。
• 歡迎應屆畢業生申請。

福利待遇

• 員工權益
• 津貼（旅費、交通費等）
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 醫療保險
• 開放文化
• 個人發展機會
• 有薪培訓和發展

• Daily Monitoring Support
• Assist in daily monitoring of customer systems using monitoring platforms
• Identify basic system status (normal / offline / low performance)
• Record monitoring findings accurately in tracking sheets
• Data Entry & Updates
• Update customer system data in Google Sheets / internal databases
• Maintain organised and accurate records for monitoring and service follow-ups
• Assist in preparing simple monitoring summaries when required
• Customer Service Assistance
• Support the customer service team by providing updated system information
• Assist in drafting basic customer updates (under guidance)
• Help follow up on pending monitoring-related cases
• Admin Support
• Organise monitoring records, reports, and screenshots
• Support other administrative tasks related to monitoring and customer service
• Perform ad-hoc duties assigned by the supervisor

• Diploma / Degree students in:
• Business Administration
• Engineering (Electrical / Renewable Energy – advantage)
• Customer Service or related fields
• Proficient in Excel / Google Sheets
• Comfortable working with data and repetitive monitoring tasks
• Able to follow instructions and standard procedures
• Attention to detail and good time management

To manage and execute office administration, facilities Maintenance and procurement activities. The role also provides cross‑functional support for reception, travel administration, and invoice processing to ensure uninterrupted administrative and personnel services.

Responsibilities and duties include, but are not limited to, the following:

• Manage day‑to‑day office administration and facilities operations
• Coordinate maintenance, repairs, cleaning, pest control, and equipment servicing
• Liaise with landlords, building management, and service providers
• Monitor office safety, housekeeping, and workspace readiness
• Manage sourcing, ordering, and replenishment of office supplies and services
• Coordinate procurement documentation, invoice follow‑ups and expense administration
• Maintain vendor records, contracts, and asset registers
• Track and coordinate renewal of office licenses, permits, and subscriptions
• Maintain accurate administrative and compliance documentation
• Provide backup support for Admin and Personnel operations during absences or peak workload
• Support reception duties, travel administration, and invoice processing when the Receptionist is unavailable
• Assist with coordinating interviews, onboarding and offboarding as and when required
• To ensure a safe, efficient and well‑maintained workplace

Get to Know the Role

This role requires you to develop an understanding of our E-This role requires you to develop an understanding of our E-commerce business and partner with Grabbers across Supply Chain, Category Management, Marketing, Logistics, and Finance to drive campaign planning, lead inventory forecasting models, and track commercial performance. The goal is to ensure we continue to build sustainable, scalable, and profitable E-commerce operations.

You will report to the Senior Manager, Supply Chain & Demand Planning within the Strategy & Operations Team and will be working onsite in Petaling Jaya.

The Critical Tasks You Will Perform

Demand Planning & Growth: Own the demand signal and drive category growth in partnership with category managers and marketing. This includes:

• Inventory Forecasting: Suggest the inventory required to fulfil anticipated demand and balance between Fill Rate (Customer Experience) and Shrinkage (Waste). This includes replenishment logic, including safety stock levels and cold start forecasts for new assortments. You will be expected to work closely with the team to shape up a strong supply chain.
• Campaign Planning: Use data driven insights on category performance, user behaviour and market landscape to plan campaigns and promotional uplifts, while ensuring stock availability through demand forecasting
• Assortment Review: analyze sales velocity, customer behavior, and basket composition to advise category managers on which SKUs to expand, reduce, or rotate. Also propose clearance strategies to maximize category profitability.

Performance Analysis and Budget management : Own performance tracking of the business against the budget. Lead root cause analysis for performance variances, including campaign effectiveness to grow demand, forecasting logic accuracy for stock availability, category margin performance and accordingly make recommendations to leadership for improvements.