Total 40 Technical Lead job vacancies in Kuala Lumpur

About ThoughtFull:

ThoughtFull is a Temasek-backed digital mental health company that provides seamless end-to-end mental healthcare for all through insurers and employee benefits. Through our app, ThoughtFullChat (“TFC”), individuals are empowered to proactively engage with their mental wellbeing to better themselves regardless of where their starting point is – from self-driven learning, to our proprietary one-on-one daily bite-sized coaching with mental health professionals on text, video, or in-person – we run the gamut and meet our users where they are most comfortable. After all, healthy employees make for more engaging and productive work environments.

Our vision is to make mental health a priority for everyone, every day. It’s an audacious dream, but with the right people who are courageous enough to Dream Audaciously, Do ThoughtFully, we believe that this dream can be our future reality. If you are committed to doing the best work of your lives to be the change that you want to see in this world, join us!

Job Description

Thoughtfull is hiring a Projects Lead to work closely with the Head of Operations to build scalable systems and streamline process flows across the organization. The Operations team in Thoughtfull sits at the center of the organization and helps coordinate initiatives and activities across departments. This person will play a big part of this role and should be comfortable working with multiple stakeholders.

What you will do:

• Own and drive strategic initiatives, able to frame problems and break down complex initiatives into actionable tasks
• Grow to be thought partner to department leads to drive operational excellence
• Work cross-functionally to streamline process flows
• Launch & incubate new businesses

About you:

• Experience working in cross-functional or strategic roles
• Minimum 3-5 work experience in project management, strategy or operations roles. Experience working with product or in a B2B industry is a plus
• Familiar with data analysis / BI tools

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.

Position Overview:

We are seeking a motivated and enthusiastic Lead Acquisition Specialist to join our dynamic team. In this role, you'll take the lead in connecting with potential customers via phone, showcasing our outstanding products/services, and employing your persuasive communication skills to ignite sales success. You'll be the driving force behind our sales endeavors, initiating conversations with potential customers, highlighting our impressive array of offerings, and leveraging your communication finesse to achieve thriving sales results.

 

Language Requirements:

The ideal candidate should be fluent in both English (Primary) and Mandarin to effectively communicate with a diverse customer base.

 

Working Hours:

The working schedule for this role is Monday to Friday, with the exception of Singapore public holidays. The operational hours are from 9:00 am to 6:00 pm.

Note: The working hours is subject to change based on business needs

 

Key Responsibilities:

• Conduct outbound calls to potential customers in order to introduce our products/services and generate sales opportunities.
• Utilize persuasive communication skills to engage prospects, address their inquiries, and handle objections effectively.
• Maintain accurate and up-to-date records of all interactions and sales leads in the company's CRM system.
• Meet or exceed daily/weekly/monthly sales targets and KPIs set by the management.
• Collaborate with the sales team to ensure a seamless customer experience from initial contact to purchase.
• Stay informed about the latest product/service features and updates to provide customers with relevant information.
• Develop a strong understanding of the company's offerings to address customer needs and tailor sales pitches accordingly.
• Provide exceptional customer service to build and maintain lasting relationships with clients.
• Participate in regular training sessions to enhance selling techniques and product knowledge.
• Contribute to team meetings and share insights to improve campaign performance.

 

Qualifications and Skills:

• Minimum SPM
• Proven experience in telesales or telemarketing, preferably in an outbound campaign setting.
• Excellent communication skills in English and Mandarin.
• Strong negotiation and persuasive abilities to convert prospects into customers.
• Goal-oriented mindset with a track record of meeting or exceeding sales targets.
• Proficiency in using CRM software and other sales tools is an advantage.
• Ability to work independently and as part of a team in a fast-paced environment.
• Adaptability to handle rejections and maintain a positive attitude during sales interactions.
• Good time management skills to prioritize tasks and maximize productivity.

 

Note: The above job description is subject to change based on the business needs and requirements.

Control Risks is currently looking to hire a Country Security Lead to support a global banking client and assume responsibility for the physical security of the client's offices and other commercial premises within Malaysia.

Please note that this role is scheduled to commence employment on 1st July 2024.

Responsibilities:

• Leads and mentors a team of direct employees and vendors responsible for the physical security of branches, offices, and other facilities within the country.
• On a routine basis, monitors security personnel and security system performance to ensure all security, safety and compliance requirements are met, including service delivery of all security related vendors.
• Devises local procedures for access control, CCTV surveillance and alarm monitoring in alignment with global and local standards.
• Ensures in-country security system maintenance, minor project works and software/hardware upgrades are executed in alignment with bank stakeholder requirements, global and local standards.
• Manages security and safety incidents, follow-up investigation and reporting to all stakeholders.
• Conducts local risk assessments, makes recommendations on physical security measures and implements them in accordance with global and local standards.
• Ensures security training, certification, tests & drills are periodically conducted and records maintained.
• Keeps senior level management informed on key issues, risks and incidents.
• As the Country level leader of physical security you are the key point of contact for operational security matters and will engage all stakeholders through excellent communication and account management skills.

• High School Diploma or above.
• 4-6 years prior commercial security and/or law enforcement related experience.
• Proven managerial and leadership ability.
• Prior experience as shift leader, supervisor and security manager preferred.
• Able to comprehend and interpret most business documents.
• Able to respond effectively to the most sensitive issues.
• Able to write reports and manuals.
• Able to make effective and persuasive presentations on security training, concepts, and procedures to both staff, public groups and senior management stakeholders.
• Able to forecast and prepare annual budgets. Conducts basic financial analysis including the preparation of reports.
• Working knowledge of Microsoft Word/Excel.
• Excellent understanding of the operation of Access Control, CCTV & Burglar Alarm systems.
• Basic knowledge of IP networks.
• Good written and oral English language capability.

- Focuses, motivates, and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and Targets.
- Ensure that the team are handling day to day operational tasks in accordance with the established work processes and instructions.
- Assists management with hiring processes and new team member training.
- Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
- Conducts team meetings to update members on best practices and continuing expectations.
- Delivers 1:1 conversation with Team members to address performance, work on the development and any other item.
- Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.

Performance Management 
- Responsible for all operational performance & cadences of BPO
- Be a point of escalation for all deviations from the standard operational framework, KPI, and SOPs.
- Develop, Own, Improve & Maintain BPO KPIs while constantly finding ways to drive efficiency at the BPO.
- Working on special projects that will reduce stakeholder escalations, deflect incidents from coming into the department, and improve the overall customer experience.
- Co-own department systems, tools, SOPs, and overall customer experience.

Strategic Management
- Analyze reports and data from Tableau or legacy systems and drive operational or drive improvements at a program level.
- Facilitate weekly and monthly review meetings with the BPO partners & work closely with multiple stakeholders at central operations.
- Take ownership of daily, weekly & monthly reporting regardless of whether the local team or at BPOs.
- Use data to make calculated decisions or support improvement initiatives or even resolve existing issues within the workflow or processes.

Relationship Management
- Lead and manage the overall performance of the BPO by monitoring KPI, producing development plans to improve BPO performance.
- To perform ad hoc monitoring either remotely or side by side to ensure that the BPO is handling day-to-day operational tasks as well as customer escalations in accordance with established work process and instructions.

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

Travel Percentage :

25 - 50%

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?
 

About the role:
As a Technical Solution Consultant you will work with leading edge technology as you build innovative fintech products that change the way the world pays, banks and invests. This will involve developing core versions of software applications, identifying client requirements and technical specifications, identify the functional solution, propose new solutions, troubleshoot functional and performance related issues, interacting with engineering groups and training clients on applications along with providing technical development support to
our major banking clients.

What you will be doing:

• Design system Integration, Functional Design, propose new business and design logic, develop complex modules, define Java/API standards/design/develop reusable modules, troubleshooting functional and performance issues through working alongside the technical lead and support center to manage production incidents.

• Interacting with product managers and users to define requirements and modifications

• Participating in software design meetings to determine technical requirements

• What you will need:

What you will need

• At least 10 years of experience as an IT Technical Solution Consultant

• Strong background with Java, API, Cloud, Open Database

• Good to have experience with FIS Switch and Backoffice product framework

• Sound knowledge in development using Java, API, C++, Cloud Architecture

• Must have led or participated in defining and implementing business solutions for multiple projects in software development and client implementations

• Experience with end-to-end systems development life cycle and standards

• Proficiency in solutions design and requirements definition disciplines

• A bachelor’s or Master's degree in computer engineering, computer science or other related disciplines

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• Flexible working arrangement ang schedule.

• Regional exposure and be part of a learning environment.

• A voice in the future of fintech

• A flexible and collaborative workspace

• Competitive salary and benefits including medical insurance and

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We have identified an opportunity for Production Engagement Lead to join us in a vital client facing position, managing and continuously building on the brand and category partnership.

The role will report into the Regional Business/Production Lead and work together with onsite teams and origination/adaptation hubs to supports our clients across various brands delivering on their creative production needs.    

This is a very demanding and ever-changing role that will require the Engagement Lead to have strong production experience in asset creation across the full channel breadth of Print, Web, TVC, post production, digital, and social content creation.  In addition, the person will need client management capabilities. Critical knowledge of the creative and production processes, understanding key timings for inputs as well as being able to mitigate risks, solve problems and deliver on brand consistency by being aware and collaborating with regional teams is essential. As the Engagement Lead for a Brand or Category, it will also be your responsibility to ensure overall Category/Brand expectations are met.

As an Production Engagement Lead

• Key point of contact for Pfizer Brand teams & agencies (creative & media), ensuring needs are addressed and campaigns are developed to the highest standard of quality 
• Executive Producer on all regional based work, supported by producers who will manage the day-to-day delivery of work 
• Participate in production planning and optimisation 
• Production escalations point for all regional work 
• Work closely with production teams in the respective region for all Pfizer global work + local work
• Oversee all local/regional production work for the Categories/Brand they are assigned 

About Us

LiquidX Studio is a gaming development studio with the goal to produce an open-world AAA game called Pixelmon.

We are based in Singapore and Malaysia with many of our team collaborating remotely from countries like New Zealand, Spain, Indonesia, and Brazil. With large backing from our recently raised funding round, we aim to create an entirely unique experience with immersive gameplay and extensive lore that will wow all gamers.

The Challenge

We are looking for a Lead QA Tester to assess our software & game quality through manual testing. You will be responsible for leading the QA team in finding and reporting bugs and glitches. In this role, you should have a keen eye for detail and excellent communication skills. If you are also competent in executing test cases, test plans and are passionate about quality, we’d like to meet you. Ultimately, you will ensure that our products, applications and systems work correctly.

What You Can Expect To Work On

• Lead a team of game testers and provide guidance, mentorship, and support throughout the testing process.
• Develop and implement comprehensive test plans, test cases, and strategies to ensure thorough and efficient testing of our games.
• Coordinate with the development team to understand game requirements, features, and technical specifications.
• Coordinate and manage external QA outsourcers.
• Plan and schedule testing activities, assigning tasks to team members, and monitoring progress to ensure deadlines are met.
• Perform hands-on testing of games across various platforms and devices to identify bugs, glitches, and other issues.
• Document and track bugs using bug tracking software, ensuring clear and concise communication with the development team.
• Provide detailed reports and feedback on game performance, gameplay experience, and potential improvements.
• Collaborate with designers, programmers, and artists to address and resolve identified issues.
• Stay up-to-date with industry trends, emerging technologies, and best practices in game testing and quality assurance.
• Conduct regular training sessions for the testing team to enhance their skills and knowledge.
• Participate in the recruitment and onboarding process of new game testers.

What You Need to Succeed

• Experience: Proven experience with a minimum of 5 year work experience as a Quality Assurance Tester or similar role with experience in leading and releasing titles on Apple AppStore and GooglePlay store.
• Technical Skills : Familiar with project management and QA methodologies, as well as software like Jira, Notion, Asana, Shotgun, Excel, Project, Confluence, Unreal Engine, Unity or equivalents 
• Communication : Ability to communicate with stakeholders and the team as a whole in an effective and concise manner
• People Management: Able to work as part of a team, and proven record of cross functional collaboration
• Problem-Solving: Analytical mind, Attention to detail and problem-solving aptitude

• NFT & Blockchain : Experience in working NFTs and blockchain technology/industry is a plus

Benefits and Why You’ll Love Working With Us 

• We Listen. Your voice, ideas, and suggestions matters to us, as we are continuously evolving 
• Our People. You’ll be working with a diverse, multicultural, international, talented, fun, supportive, and innovative people and team. We are people you can be proud to work with
• On The Edge of Innovation. Working on the latest technological, social and financial trends that is web3 and blockchain

• Flat Organisation. our team is a community, we work together as a team from all levels in true decentralised spirit

Our Due Diligence team is looking for a Team Lead in Kuala Lumpur, Malaysia. This role is a unique opportunity to have an impact on Wise’s mission, develop a high performing verification team and help save millions more people money. 

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. 

Your mission will be to develop a high performing verification team, to learn more about the compliance world, to improve the sometimes frustrating verification process for our customers, and to help millions more potential customers save money by using Wise!

The role as a Due Diligence Team Lead gives you the opportunity to:

• Develop a strong verification team and support agents on their personal growth path by scheduling, interviewing, hiring, organising team events.

• Help team members to understand their role in the mission through coaching, challenge or mediating debates, manage team’s resources and their relevant skills.

• Build connections between team members as well as cross-team and facilitate collaboration. Identify new collaboration needs on the team level.

• Owner of the team's entertainment budget. Keeping it up to date, syncing it with the rest of the leads in the group + Senior Leads.

• Help the team develop and measure KPIs for success while planning team capacity and focusing on customer experience.

• Increase the efficiency of the verification team while balancing the health and productivity of your agents.

• Develop effective operational processes, task allocation, training and performance management to deliver a great customer experience with a tightly managed cost base.

• Be accountable for quality assurance of verification performed, making decisions within our policy framework, and working with compliance to evolve both our policies and processes.

• Manage the trainings of the team on our regulatory obligations, how our policies fulfil them and our risk-based approach to deterring and preventing money laundering and financial crime.

• Communicate with customers as required to handle escalated or complicated cases with strong customer empathy as well as clear communication of recommendations and policies.

• Work with product teams, customer operations, and across compliance to manage operational impact of changes and drive initiatives to improve the customer experience, increase automation or improve operational efficiencies.

• Represent the policies, processes, and auditable verification work to regulators and auditors.

 

Hiring process:

• Application review (including reviewing your cover letter answers)

• 1st interview with two Team Leads

• Final interview with 2 senior/Area Leads

If this sounds like a great new challenge for you, please apply by submitting your CV and cover letter in English (answering the questions below).

In your Cover Letter please answer the following questions: 

• What are your expectations for this role?

• How do you make sure that your team has a healthy team culture?

• How would you handle a conflict arising from cultural and personality differences within the team?

• Our team receives on average 2000 emails per week, but processes 1800 emails weekly. Additionally, the team has a backlog of 500 emails that is carried over from week to week. What are your plans to come out of this backlog trend on a short term basis and to avoid it altogether in the long term?

Please note that applications without a cover letter will not be considered. 

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

Wise’s Fraud team is a passionate team of crime fighters, who do the best to keep our good customers happy and unbothered, whilst kicking the bad actors out the door. We take great pride in balancing Wise mission, our values and fraud mitigation and still having lots of laughs along the way. By now, we have an awesome 80+ people operational team, who work very closely with engineering and product, collaborating with machine learning data scientists and partnering with other relevant teams to get things done. 

As a Team Lead, you get to empower your own team, drive large-scale initiatives and help us solve problems that have a long-lasting impact. 

 

Here’s how you’ll be contributing to Fraud team: 

• Liaise with relevant departments to ensure that team’s objectives are being met and fraud risk areas are taken into account with different projects and products

• Plan and build vision for Fraud operations and the whole domain overall

• Help us in partnering with 3rd parties like partner banks, vendors and law enforcement

• Ensure that team’s reporting responsibilities, quality, procedures and other service level agreements are upheld

• Handle and monitor operational processes, ensuring effective workload and implement new processes to address problematic areas

• Develop and maintain fraud prevention and ops effectiveness measurement metrics

• Grow, mentor and hire Fraud  team members

 

Also, communicating the value and quality to the business and identifying:

• Any improvements that could be made to the product itself – its features or functionality – to bring it more in line with quality and value

• Participate directly in fraud product design process, to identify gaps between ops expectations and product functionality as early as possible

• Build up new expertise and functions to have even greater impact in our team

As a global gaming company, we’ve helped millions to fight their way through fearsome mobs in Minecraft Dungeons, battle each other and the environment in Rust Console Edition and most recently worked with Bethesda Game Studios to craft new adventures for Vault Dwellers around the world in Fallout 76.

Most recently, we worked with Rockstar Games to bring the beloved western experience Red Dead Redemption and its horror companion Undead Nightmare together for the first time on the Nintendo Switch and modern PlayStation systems

We strive to avoid crunch. Overtime is optional and always paid, and we offer flexible working hours to allow you to enjoy a normal family life whilst making great games. 

We’re looking for a Technical Artist to join our award-winning team conveniently located in Mid-City Valley, Kuala Lumpur.

As a Technical Artist at Double Eleven, you’ll work closely with Artists, Producers and Designers as part of an experienced team where both your technical skills and creative vision will help shape creative content. You'll help drive, refine and document tech art best practices, working with the other disciplines to ensure standards and processes are reviewed regularly to ensure efficiency and quality, within a project.

We can support relocation within Malaysia and have a dedicated Operations team on standby to assist you and your family with every step to us.

Interested? We kindly ask all applicants to submit a portfolio to support their application. We’re afraid applications without an accompanying portfolio will not be considered.

Strictly no agencies (sorry guys!) and we’re unable to sponsor a visa for this role.

Would you enjoy

• Helping to create great games
• Being part of an amazing team working on multiple AAA titles
• Being trusted to work independently and proactively to the highest standards
• Working with experienced teams in the industry
• All that without having to sacrifice your work-life balance or worry for your job security

What you'll be doing

• Monitor the technical pipelines for all art within a project; from initial specifications, through to final in-game implementation and continued future support
• Identify and create methods to improve art pipelines and visual quality
• Profile and implement solutions for improving performance and optimization of art assets without sacrificing artistic vision
• Proactively identify new technologies and techniques that will improve the game
• Create detailed, easy to read documentation of toolsets and workflows that the team can rely on
• Develop and maintain art asset pipelines
• Guide team members in areas of expertise; instil best practices
• Support the implementation of new techniques
• Support the Art, Engineering and Design Teams, helping to resolve technical difficulties
• Willing and able to take on responsibilities outside of core specialism in line with the needs of the project requirements

What we're looking for

• Demonstrable experience as a Technical Artist or related art role, working on or shipped at least one AAA title
• Can demonstrate creativity and technical ability within the constraints of console development
• Solid understanding of current and next-gen art pipelines and techniques in game development
• Knowledge and skills in Maya and Substance Designer and Painter
• Experience with HLSL shader creation and PBR material workflow
• Good knowledge of Unity, Unreal Tech, this includes applications such as Material creation and BluePrint
• Familiarity with visual FX, lighting, materials, and post effects
• Experience in application scripting (e.g. Python, C#), especially for DCC applications (Maya is preferred)
• Excellent time management and communication skills and the ability to handle workloads efficiently
• Proactive about making things happen, always seeking a better solution, and a drive to continue expanding knowledge as a technical artist
• Experience working in an Agile workflow

Qualifications

• All relevant qualifications considered

What to expect

• Start your day any time between 8:00am and 10:00am
• Annual leave + gazetted public holidays + leave for your birthday! 
• Up to 10 days discretionary annual leave during the end of year holiday break 
• 1 day off if you’re moving house  
• A personalised development plan mapped against our clear development framework
• Company private healthcare cover in-patient and out-patient for employee, spouse and children
• Access to mental health support via Plumm (includes 4 free video counselling sessions per month) 
• Potential for annual performance bonuses and an end of year bonus
• State of the art office facilities
• Constantly improving tools and workflow so you can focus on creativity
• Fast decision-making to allow you to thrive
• Monthly free activities via our Bus Tours programme. Bring your family along for a day of fun with grub included 
• Free juice, hot drinks and fruits
• Many free team parties to celebrate team and game milestones 
• Employee referral bonus (up to MYR5,000!)
• Opportunity to attend and speak at global events as a Double Eleven Ambassador
• Sponsored team activities 
• In-studio wellbeing programmes and support
• Opportunity to contribute to our internal Employee Diversity and Equality Network
• Free game codes, game swag and merchandise
• Maternity, paternity, adoption and dependent leave available.  
• Free on site parking 

Ways to reach us

If you have a general query or if you need support with your application and/or an alternative way to apply, please do not hesitate to contact our Recruitment team at jobs@double11.com 

The Technical Assistant is responsible to prepare Knowledge Based articles and SOPs & other supporting documents to communicate complex and technical information more easily

He/She able to develop, gather and disseminate technical information through organizational communication channels using readily available infrastructure tools and devices. Experience in developing power point presentations

Key Responsibilities

 Study production recurring issues & incidents and work with SMEs to develop KB’s / SOPs

• Work with L1 support team and onboard KBs/SOPs regularly
• Review current KBs/SOPs and enhance / update / revise with latest information
• Story teller via power point presentation
• Act as main liaison between L1 & L2 support , also on case basis with L3
• Collate monthly incident/problem statistics and assist in preparing slides for SR management presentation
• Track team KPIs/KPOs
• Organize, attend and participate in key incident / problem  related meetings
• Provide administrative support as & when required e.g Raising memo , etc

 

•  Excellent time management and organization skills
• Strong analytical  skills with ability to collect , organize, analyze and disseminate information with attention to detail & accuracy
• Good communication skills to coordinate with cross teams
• Ability to design & develop , convey ideas through power point presentations
• Proficient in adopting to organization processes, procedure and tools/techniques
• Excellent Interpersonal skills
• Excellent Team working skills
• Adept at queries & presenting findings
• Detail-oriented  and diligent
• Excellent writing skills
• Communication skills
• Proficient in using Technical terminology

Presales Technical Consultant

Description -

At HP we don’t just believe in the power of technology. We believe in the power of people when technology works for them. To help you create. To make the digital tangible. To harness the power of human information. At HP we work to make what you do matter even more. At HP we ship more than 1 million printers per week and 48 million PC units annually.

The Value Channel Inside Presales Technical Consultants (or “TC” in short) play a critical role as trusted advisors to our customers and business partners with technical answers and recommendations, plus consultancy and advice.

The Value Channel Inside Presales Technical Consultant role is an Specialist level Technical Presales role in the commercial channel organization. This role provides technical presales support on the HP value portfolio of Personal Systems products and software solutions, including Workstations, Mobile Workstations, Thin Clients, and Retail Points of Sale.

In this role the candidate will receive continuous face-to-face, hands-on and virtual trainings on technologies, HP’s leading products, solutions and services. Trainings will be held in Barcelona and abroad to develop skills and competencies on the latest and most current IT subject areas.

The ideal candidate should have a genuine passion for technology and understanding how it works. The candidate should speak English at a native level or close to native level.

The Value Channel Inside Presales Technical Consultant (TC) mission is to support sales opportunities by providing technical guidance via email and telephone, from a central location in Barcelona, to our business partners and HP Channel Sales Representatives on value products, solutions and services. The TC will deliver technical and solution expertise in order to help HP Partners create solutions to win business and provide an excellent level of total customer experience (TCE). The TC will also engage other technical resources (Presales organization, EMEA regional and World Wide Divisional resources, etc) where needed.

What a Presales Technical Consultant does at HP:

• Provide technical recommendations, direction and guidance on HP value products, software solutions and services. This includes Life Cycle Services, Digital Services, HP Workstations, Mobile Workstations, Thin Clients, Retail Point of Sales, Digital Signage, Accessories, relevant software and solutions.

• Answering and tracking technical questions from partners

• Present the advantages of HP’s PPS products and solutions.

• Helping sales representatives to respond to customers’ requests for information, proposal and Quote (RFI, RFP, RFQ).

• Support sales opportunities with HP Channel Partners requiring an in-depth or technical understanding of HP’s offering.

• Propose and help our partners build the most competitive configurations and solutions for our customers

• Support partners on the status of technical and environmental regulations

• Deliver trainings to other departments about PPS value products and solutions.

• Raise and manage technical escalations on questions and technical issues which cannot be solved within the Value Channel Inside Technical Consultants team.

• Provide proactive technical updates to the sales community supported.

• Maintain the quality of the service and the total customer experience (TCE).

• Maintain and manage a competitive and appropriate level of technical and professional competence.

Individuals who do well in this role at HP, usually possess:

• Native or excellent written and verbal communication skills in English. Other APJ languages such as Mandarin are a plus.

• Bachelor's (undergraduate) degree or equivalent experience preferably in a technical/engineering field

• Current experience and knowledge of computer technologies, software, hardware, operating systems, software, networking technologies.

• Has good analytical, organizational and team skills

• Works on problems and projects and is detail oriented

• Demonstrates ability to stay focused on goals and objectives

• Is self-motivated and shows an ability to operate with minimal tactical direction

• Troubleshooting and problem solving skills

• Motivated to search out knowledge and continuously learn.

Benefits

• A Women Network that organizes activities

• Opportunity to work in an international organization with colleagues coming from all over the world.

• Diverse internal growth and career opportunities.

• We also dedicate time and resources to contribute with our community through Corporate Volunteering activities.

Benefits

• Opportunity to work in an international organization with colleagues coming from all over the world.

• Diverse internal growth and career opportunities.

• A Women Network that organizes activities all year long.

• We also dedicate time and resources to contribute with our community through Corporate Volunteering activities.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

#Li-Post

Job -

Services

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Inside Presales Technical Consulting Manager

Description -

We are currently searching for dedicated candidates to join our dynamic team as Inside Presales Technical Consulting Manager . In this role, you will play a pivotal role as a leader within the Inside Presales Technical Consultants (TC) team of trusted advisors to our customers, partners and sales professionals. This role, situated within the Global Services & Solutions organization, is ideal for experienced professionals with technical background, providing an exciting opportunity to manage a team of talented consultants.

As an Inside Presales TC Manager, you will manage and guide the Inside Presales Technical Consultants in providing technical support for the HP Commercial portfolio of Personal Systems/Print products and solutions. Your leadership will contribute to fostering a diverse and collaborative work environment across multiple languages worldwide.

Mission of the Presales Technical Consultant Manager:

Your mission is to drive the success of your team in supporting sales opportunities by providing them with strategic and technical guidance. Manage and support the development of your team of trusted advisors on Personal Systems/Print products solutions and services, ensuring the team delivers an excellent total customer experience(TCE) and drives business outcomes.

Collaborate with various technical resources, including the Presales organization and Worldwide Divisional resources.

What a Inside Presales Technical Consulting Manager does at HP:

• Lead and mentor a team of Inside Presales TC

• Ensure an appropriate level of technical and professional competence within the team.

• Guide the team in providing technical recommendations, direction, and guidance on HP Personal Systems/Print offerings.

• May serve as Practice Lead for one of our primary commercial businesses (either Print or Personal Systems) and lead Inside TCs in that practice across teams.

• Assist in the recruiting, training and development of team members.

• Ensure the delivery of team services in accordance with the SLA.

• Ensure the relevant quality KPIs are in place and that regular internal reports are generated for measurement and management of the team.

• Ensure that the team's concerns are actively listened to and addressed appropriately.

• Accurate tracking of requests in our CRM tool.

• Manage technical escalations and provide proactive updates to stakeholders.

• Assess and manage team member performance to ensure individual and group excellence.

• Provide guidance on process improvements.

• Understand business, financial and legal concepts of the overall HP/BU strategic direction and portfolio, and guide the team accordingly.

Individuals who do well in this role at HP, usually possess:

• Bachelor's degree or equivalent experience, preferably in a technical/engineering field.

• Advanced proficiency in spoken and written languages relevant to the team and English

• Proven experience with current knowledge of computing or printing technologies, hardware, operating systems, software, and networking technologies.

• Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities.

• Inter-personal skills with an interest in people development and coaching

• Self-motivated with the ability to operate with minimal tactical direction.

• Demonstrated motivation to seek knowledge and continuous learning.

• Lead and manage an international and diverse team, cultivating an inclusive environment to drive innovation and success.

• Typically, 5-7 years of relevant work experience.

• Preferably has had first team leadership experience.

Career Path:

The Presales Technical Consultant Manager role serves as a leadership position within the Presales TC community, providing opportunities for further advancement within the Country, Market or WW Presales Organizations. Other moves to different leadership roles within the company are also possible such as in the Sales or Product Management areas.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

Job -

Services

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

JD for QA Lead:

Relevant Work experience:

·        3+ years of Games Quality Assurance experience

·        1 - 2 years of proven leadership skills. Experience of leading/ mentoring QA teams

·        Functionality testing experience across entire testing lifecycle

·        Strong written and verbal communication skills

·        Strong knowledge on bug database and test cases execution

·        Must have experience in writing and editing test cases.

·        Experience on all gaming platforms. i.e., Consoles, PCs, and Mobiles

 

Skill Required:

·        Help setup new projects, taking into consideration the logistics of human, hardware, and software resources.

·        Act as primary PTW point of contact for client stakeholders.

·        Lead and manage cross disciplinarily teams.

·        Responsible for test case creation and execution, bug vetting, and overall quality

·        Write daily status and end of project reports.

·        Escalate issues affecting the project to internal management and/or the client.

 

JD for Sr QA:

Relevant Work experience:

·        2+ years of Games Quality Assurance experience.

·        1+ year experience mentoring QA teams.

·        Functionality testing experience across entire testing lifecycle.

·        Strong written and verbal communication skills

·        Strong knowledge on bug database and test cases execution

·        Must have experience in writing and editing test cases.

·        Experience on all gaming platforms. i.e., Consoles, PCs, and Mobiles is preferred.

 

Skill Required:

·        Help QA Lead with task allocation and mentoring QA team.

·        Act as a secondary PTW point of contact for client stakeholders.

·        Help QA Lead with test case creation and execution, bug vetting, and overall quality of the work done by the team.

 

JD for QA Tester:

Relevant Work experience:

·        6+ months of Games Quality Assurance experience.

·        Basic knowledge of manual testing on PC/ Console/ Mobile video games.

·        Knowledge on defects reporting and providing feedback to enhance the user experience.

·        Experience on executing test cases and usage of tools like TestRail.

Skill Required:

·        Ability to work either independently or in a team and with other colleagues, sometimes under pressure to meet deadlines.

·        Gaming experience on one or more platforms

·        The ability to communicate complex information in a clear and concise manner.

 

 

Job Title

Site Operations Lead

Job Description Summary

Job Description

[Please delete this section before finalizing the Job Requisition: Below is an example Job Description for this Job Profile, and may need to be updated to reflect the specific responsibilities of this role. Please also ensure that you validate the selection of the Job Profile and placement of this Position in the Job Architecture before finalizing.]

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
• Ensure the day-to-day operations of the facility(ies) or campus, including custodial, life-safety, engineering, site services, and general maintenance, are implemented and carried out in a manner consistent with C&W policies and client directives
• Manage all contracts to ensure they are reviewed on a regular basis and are bid out as required; verify that invoices match contract pricing
• Supervise all maintenance programs relating to the interior and exterior conditions and appearance of the properties
• Respond positively and promptly to requests from building tenants and occupants. Oversee the implementation of ongoing contract programs to constantly assess tenant and occupant needs and to ensure problems are being solved promptly to the mutual benefit of the tenant, client, and the properties in accordance with contract scope and Service Level Agreements (SLA’s)
• Ensure that all site-specific documentation and reports are completed accurately and on time, including (and as applicable): Property Information Book, Site Operating Manual, Emergency Procedures Manual, IIPP Manual, Local Code Compliance Log, ADA Compliance Log, OSHA Log, Safety Meeting Log, Elevator Logs, Janitorial Log, Purchase Order Log, Vendor Certificates of Insurance, As-built Drawings, IIPP Manual, Paid Invoices File, General Files, Contract Files, Annual Property Conditions and Year-end Performance Report, and other reports and documentation, as required
• Prepare, review, and give initial approval and as needed all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(ies) or complex.
• Coordinate the preparation and publication of the annual budget, quarterly reforecast, and business plans
• Assist in the development of capital budgets for the property. This includes contributions towards a five-year plan of maintenance, facility improvement, and cost reduction initiatives
• Collect, analyze and report statistical data as may be required to provide accurate and current assessment of facility management objectives
• Hire, train and motivate facility personnel. Maintain positive staff relations. Conduct or approve performance evaluations for staff
• Thoroughly familiar with the management contract and all requirements contained therein
• Monitor and ensure that tenants and vendors comply with insurance requirements and coordinate all claims, as required
KEY COMPETENCIES
1. Communication Proficiency (oral and written)
2. Technical Proficiency
3. Problem Solving/Analysis
4. Leadership
5. Teamwork Orientation
6. Relationship Management
7. Financial Management
IMPORTANT EDUCATION
• Bachelors degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration required
IMPORTANT EXPERIENCE
• A minimum of 5-7 years of commercial high-rise, campus environment, and/or property portfolio management experience required
• Experience in leasing, construction, engineering and all facets of property operation and building management preferred
• Experience with critical system environments desired
• Experience in the development and implementation of programs to drive out cost inefficiencies preferred
• CMMS/Work Order Management experience preferred
ADDITIONAL ELIGIBILITY QUALIFICATIONS
• Certified Facility Manager (CFM), International Facilities Management Association (IFMA), Building Owners and Managers Association (BOMA) industry certifications recommended; other Engineering, Business or technical training or certifications preferred
• Ability to read and understand construction specifications and blueprints
• Proficient in understanding management agreements and contract language
• Excellent computer and systems knowledge: Strong literacy in Microsoft Office Suite (MS Word, Excel and PowerPoint)
• Strong discipline of financial management including financial tracking, budgeting and forecasting
• Knowledge of Financial Systems (Yardi a plus)
• Skilled in Building Management Systems maintenance and monitoring
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50-75% of the time; and extend hands and arms in any direction.
AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.