Overview:
As a Sales & Technical Support Executive specializing in on-site filter replacement for our air purifier business, you will play a pivotal role in supporting both sales and technical functions. In addition to performing filter replacements at customer premises, you will assist the sales team by providing technical product demonstrations to potential customers. This hybrid role requires a unique blend of technical expertise, sales acumen, and customer service skills. The ideal candidate will be adept at engaging with customers, showcasing product features, and delivering exceptional support throughout the sales process.
Key Responsibilities:
1. Sales Support: Collaborate with the sales team to provide technical expertise and support during customer meetings, product demonstrations, and sales presentations.
2. Product Demonstrations: Conduct on-site technical product demonstrations for potential customers, highlighting key features, benefits, and usage scenarios of our air purifier products.
3. Customer Engagement: Interact with customers in a professional and courteous manner while scheduling on-site filter replacement appointments and addressing any inquiries they may have regarding the process.
4. Filter Replacement Services: Travel to customer locations to perform air purifier filter replacements according to the recommended schedule and guidelines provided by the company.
5. Technical Support: Provide on-site technical assistance to customers, including troubleshooting any issues related to the air purifier's operation or performance.
6. Product Knowledge: Demonstrate a thorough understanding of our air purifier products, including their features, functionalities, and maintenance requirements, to effectively guide customers through the filter replacement process.
7. Documentation: Maintain accurate records of filter replacement activities, customer interactions, and any technical issues encountered during on-site visits.
8. Quality Assurance: Ensure that filter replacements are conducted with precision and attention to detail to uphold the quality standards of our products and services.
9. Feedback Collection: Gather feedback from customers regarding their overall satisfaction with the filter replacement service and relay this information to the relevant departments for continuous improvement.
10. Safety Compliance: Adhere to all safety protocols and procedures while performing on-site filter replacements to minimize risks and ensure the well-being of both customers and staff.
11. Inventory Management: Keep track of inventory levels for replacement filters and coordinate with warehouse / logistics team to ensure adequate stock availability for scheduled appointments.
Qualifications:
1. Diploma in Mechanical Engineering (Politeknik),Diploma in Electrical/ Electronic/ Mechatronic or SKM.
2. Proven experience in technical support or field service roles, with hands-on experience in performing maintenance or repair tasks.
3. Strong mechanical aptitude and proficiency in using tools and equipment for filter replacement and troubleshooting tasks.
4. Excellent communication and interpersonal skills, with the ability to effectively engage with customers and address their needs in a professional manner.
5. Detail-oriented mindset with a focus on accuracy and quality in all aspects of work performance.
6. Valid driver's license and clean driving record, with the ability to travel to customer locations as required.
7. Ability to work independently with minimal supervision and prioritize tasks effectively to meet service deadlines and customer expectations.
