Total 112 Support Analyst job vacancies in Kuala Lumpur

Role Description

Production Support Manager provides direct line management for a team that undertakes application support for FNZ business.

Acting as the guardian of Production, the Production Support Manager works with internal stakeholders to champion quality change and takes ownership of outcomes to improve team effectiveness, operational efficiency, and an excellent client experience.

Team Responsibilities

The team are responsible for:

• Application Support – ensure that the application is working correctly as deployed.
• Incident & Problem Management – analysis, investigation, diagnosis, and problem solving to identify, troubleshoot and resolve production issues.
• Release & Change Management – support testing and release process for production fixes.
• Service Transition – facilitate the transition between project support and production support for all change.
• Service Level Management – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations.

Specific Role Responsibilities

• Manages individuals and groups including allocation of responsibilities and/or packages of work to and ensure agreed service levels are met.
• Sets performance targets, and monitors progress against agreed quality and performance criteria to provide input into formal performance management processes.
• Provides effective feedback throughout the performance management cycle, to improve overall team performance.
• Proactively works to ensure effective working relationships within the team and with those whom the team interacts with.
• Determines the risks associated with audit findings and non-compliance and proposes corrective actions.
• Evaluates risks to the integrity of the service inherent in proposed implementations and provides advice and guidance to internal stakeholders.
• Reviews the effectiveness of change implementation, suggests improvement to organizational procedures governing change management.
• Ensures that a catalogue of available services is created and maintained and that service level agreements are complete and cost effective.
• Establishes and maintains operational methods, processes and procedures and reviews them regularly for effectiveness and efficiency.
• Manages application enhancements to improve business performance.
• Other tasks: To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment.

Performance Assessment

Availability – uptime during core and non-core hours

Performance – performance metrics during core and non-core hours

Reliability – test results and performance during real failure events

KPI reporting – performance against team KPIs and individual KPIs as agreed.

Experience / Attributes Required

• Degree preferable in either Commerce/IT or a related field; or equivalent.
• Interest / familiarity with financial markets and products preferred.
• Demonstrated experience in providing an excellent service experience for our clients.
• Demonstrable ability to provide leadership to improve overall team performance.
• Proven track record in building and managing relationships with senior internal and external stakeholders.
• Superior analytical thinking and keen attention to detail.
• Highly logical with proven problem-solving abilities.
• Independent, self-directing and delivery focused working style.
• Excellent communication skills, confident in dealing with internal and external clients.

• Able to take initiative and lead change to improve effectiveness.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Excellent organizational, administration and time management skills.
• Commitment to working long hours at times, particularly around project deadlines, in exchange for commensurate rewards.
• Open to the variance of work hours, including the flexibility to start earlier or later than standard work hours.

Why should you join us? 

• A hybrid 3+2 model combining working from the office and from home.
• A competitive salary and excellent benefits, including medical and life insurance, annual leave, sick days, parental leave and more.
• Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.
• We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.

If this role appeals to you, please apply by Sunday 31st March 2024.

*Please note that we will begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.

As Production Support Lead, you will be the go-to person for our client. Your responsibilities extend to overseeing the intricate landscape of issue management, addressing concerns from both external and internal clients to meet key performance indicators (KPIs) and service level agreements (SLAs). A core aspect of your role involves managing the workflow, ensuring the seamless functioning of the application as deployed, emphasizing proactive and reactive measures to champion continuous service improvement.

Your expertise comes to the forefront in Incident & Problem Management, where you lead the analysis, investigation, diagnosis, and problem-solving efforts to identify, troubleshoot, and resolve production issues. Additionally, your involvement in Release & Change Management is crucial, as you support the testing and release processes for production fixes. Facilitating the transition between project support and production support during Service Transition is a key responsibility, ensuring a smooth flow of operations.

The responsibilities will include:  

• Analyse incidents, recommends solutions, and contributes to service improvement.
• Ensure that all requests, incidents and problems are dealt with according to set standards and procedures.
• Direct daily operations, allocate resources, and plan to meet service levels.
• Proactively address system and service problems, ensuring timely resolution actions.
• Facilitate development of documented problem solutions and corrective actions.
• Educate and train internal and external application users.
• Guide team members, monitor progress, and prioritize quality improvement.
• Initiate process improvements aligned with business objectives and audits.
• Drive enhancements aligning with procedural, regulatory, and security requirements.
• Draft and maintain meticulous documentation for application support procedures.
• Contribute to audits and reviews, collecting evidence for process evaluation.
• Undertake diverse projects and tasks to ensure smooth production operations.

What are we ideally looking for in a successful candidate? 

• Degree preferable in either Commerce/IT or a related field; or equivalent.
• Intermediate SQL skills.
• Independent, self-directing and delivery focused working style.
• Superior analytical thinking and keen attention to detail.
• Good communication skills, confident in dealing with internal and external clients. Passionate about providing an excellent service experience for our clients.
• Demonstrable ability to provide leadership and direction in incident management, to effectively prioritize and execute tasks in a high-pressure environment.
• Builds relationships with senior internal and external stakeholders.

These are also an advantage (but not a must):

• Interest / familiarity with financial markets and products.
• Some experience with Microsoft .NET development products, including C#, VB.NET and SQL Server, beneficial but not essential.
• Open to the variance of work hours, including the flexibility to start earlier or later than standard work hours.

Why should you join us? 

• A hybrid 3+2 model combining working from the office and from home.
• A competitive salary and excellent benefits, including medical and life insurance, annual leave, sick days, parental leave and more.
• Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.
• We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.

If this role appeals to you, please apply by Sunday 31st March 2024.

*Please note that we will begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.

Company:

Description:

Marsh and McLennan Companies (MMC) is seeking candidates for the following position based in the Kuala Lumpur Office in Q Sentral:

Specialist - IT Product Support

What can you expect?

• Be a member of the Application Management Services (AMS) Application Support Group under MMC Tech Elevate your IT processing knowledge
• Interact diverse colleagues and stakeholders from various line of business within MMC
• Hybrid workplace model 

What is in it for you?

• Provide high quality support to the Operations business across the Pacific Region.
• IT related training opportunities

We will count on you to:

• Rendering Level 2 support of APAC Insurance Solutions for our clients adhering to the INC/SR/CQR processes.
• Responsible for the configuration and maintenance of the applications
• Communicating effectively with business stakeholders, vendor and internal technical teams for issue resolutions.
• Acknowledges, updates and resolves incidents in the company’s incident management and tracking tool
• Investigates and diagnoses incidents and identifies misrouted tickets and re-assigns them appropriately
• Reviews all open, in-work, and pending incidents within ticket handling SLAs
• Provides incident resolution and recovery
• Managing and co-ordinating escalations to other AMS teams and Major Incident Management teams
• Works closely with Tier 1 team as well as Tier 3 project teams
• Provide support during core hours and on-call support for business critical application during non-core hours

What you need to have:

• At least 4-8 years of relevant experience in product support or in a similar role
• Strong application support experience in insurance domain applications and user issues resolution on Policy/Proposal/Client/Insurers/Billing etc
• Good general knowledge of standard computer software
• Excellent verbal and written communication skills
• Superior customer service skills

​

What makes you stand out:

• Strong customer support, communication and documentation skills
• Able to multi-task, with excellent time management and prioritization skills
• Flexible around working hours – occasional weekends/after-hours work will be required

Marsh & McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter @mmc_global or subscribe to BRINK.

Marsh and McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

Company:

Description:

Marsh and McLennan Companies (MMC) is seeking candidates for the following position based in the Kuala Lumpur Shared Services Operations Office in Q Sentral:

Senior Analyst - Project Management Operations (Supporting Hong Kong)

What can you expect?

• Be a part of a regional operational shared service center
• Interact diverse colleagues and stakeholders from various line of business within MMC

What is in it for you?

• Career Development and Training Opportunities
• Explore opportunities to work on regional and global projects
• Conducive Smart Office work environment

We will count on you to:

• Provide day to day operation support to our internal stakeholders, including: Operations and Technology, Finance, Sales and Distributions, LCPA etc.
• Interface with both business terms and functional teams to execute both BAU and change initiatives, including working with Marsh IT team on driving technology implementation and adoption.
• Perform data maintenance to ensure data properly setup in Marsh systems and conduct periodic review to improve data quality.
• Partner with the KL Shared Service Center to implement potential scope expansion in the center.
• Work with Marsh IT team to facilitate technology upgrade or digital innovation opportunities.
• Liaise with business in requirement gathering and change management.
• Co-ordinate cross-functional (e.g. Finance, LCPA, Sales and Distributions) input and resolution of issues related to projects or initiatives.
• Provide user training to different stakeholders to ensure smooth rollout of new technologies.

What you need to have:

• A Degree holder in any field
• Minimum 3 years of experience in project management, preferable in financial industry.
• Ability to understand, speak Cantonese and read write Chinese is highly preferred.
• Proficiency in Microsoft Word / Excel / PowerPoint.

What makes you stand out:

• Experience supporting shared service operation
• Ability to build strong relationships and build rapport with stakeholders, including but not limited to: Sales and Distribution, Legal and Compliance, and clients.
• Self-starter, resourceful with the ability to bring solutions and ideas to the company.
• Good project management and highly organized – excellent planning, analysis and problem solving skills.

Marsh & McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter @mmc_global or subscribe to BRINK.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law. 

Company:

Description:

Marsh and McLennan Companies (MMC) is seeking candidates for the following position based in the Kuala Lumpur Office in Q Sentral:

Specialist - IT Product Support (Full Stack Applications)

What can you expect?

• Be a part of a global operation team
• Elevate your IT processing knowledge
• Interact diverse colleagues and stakeholders from various line of business within MMC

What is in it for you?

• Participate in regional projects
• Career Development and Training Opportunities

We will count on you to:

• Responds to incidents within SLA
• communicates and follows up with colleagues on all incidents and requests.
• Escalates incidents and questions to appropriate support groups.
• Uses corporate incident management system to record and track
• Provide technical applications support across a range of technologies including but not limited to Java, Kubernetes, Mongo DB
• Take ownership of end user incidents providing effective communication and resolution

What you need to have:

• Bachelor's degree or equivalent and 3+ years of experience in supporting full stack applications
• Excellent technical trouble-shooter
• Must have debugged large applications from full stack perspective
• Database knowledge writing complex SQL queries in any RDBMS tool (Oracle or anything similar)
• Expertise in supporting applications based on JSP and Servlet, Apache Struts framework, Java, Springboot, .NET, REST Api’s, Angular
• Experience supporting Containerized applications

What makes you stand out:

• Strong interpersonal skills in order to work with Technical and Non-Technical personnel
• Good communication and interpersonal skills
• Demonstrate ability to be flexible with working hours, to react to situations within the App Support environment
• Being team oriented

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy, and people. The Company’s 81,000 colleagues advise clients in 130 countries.  With annual revenue over $19 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and wellbeing for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter or subscribe to BRINK. 

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law

About Us:

4e Exchange is a globally leading financial derivatives trading platform, offering diverse financial trading services and products. With a team possessing rich industry experience and advanced technological support, 4e Exchange is able to provide users with comprehensive solutions for fiat and digital asset trading.

Website: https://www.eeee.com/zh_CN

-------------------------------------------------------------------------------------

Product Analyst:

We are seeking a highly analytical and data-driven Product Analyst to join our dynamic team at product department. As a Product Analyst, you will play a crucial role in optimizing our product offerings, improving user experience, and driving business growth. You will work closely with cross-functional product teams and leverage your analytical skills to perform A/B tests, measure key performance indicators (KPIs), and provide insights and recommendations to achieve our strategic goals.

---------------------------------------------------------------------------------------

Responsibilities:

Data Analysis and Insights:

● Collect and analyze data to understand user behavior, product performance, and market trends.

● Perform A/B tests to evaluate the impact of new features, design changes, and product enhancements.

● Identify patterns, trends, and opportunities through statistical analysis and data visualization techniques.

● Provide actionable insights to guide decision-making and drive continuous product improvement.

KPI Measurement and Reporting:

● Define and track key performance indicators (KPIs) aligned with product and business goals.

● Develop dashboards and reports to monitor and communicate KPIs, product performance, and user engagement.

● Collaborate with stakeholders to establish benchmarks and goals, and track progress towards achieving them.

● Conduct post-implementation analysis to evaluate the effectiveness of new features and initiatives.

Product Strategy and Roadmapping:

● Collaborate with product managers to define product strategies and roadmaps based on data-driven insights.

● Conduct market research to identify customer needs, preferences, and market trends to inform product direction.

● Identify opportunities for product differentiation and make recommendations for feature enhancements.

User Experience (UX) Analysis:

● Evaluate user experience by analyzing user behavior data, conducting user surveys, and performing usability testing.

● Identify pain points, usability issues, and opportunities to enhance the overall user experience.

● Collaborate with UX designers and development teams to implement UX improvements and monitor their impact.

Collaboration and Stakeholder Management:

● Collaborate closely with cross-functional teams, including product managers, designers, developers, and marketers.

● Communicate effectively with stakeholders, providing data-driven insights and recommendations.

● Incorporate feedback from stakeholders and users into product analysis and decision-making processes.

● Continuous Improvement and Industry Awareness:

● Stay updated on industry trends, emerging technologies, and best practices in product analysis and management.

● Monitor competitor offerings and market dynamics to identify opportunities and potential threats.

● Proactively identify areas for optimization, innovation, and growth, and drive initiatives to achieve them.

---------------------------------------------------------------------------------------

Requirements:

● Bachelor's degree in a relevant field (e.g., Business, Economics, etc.)

● Proven experience as a Product Analyst or similar role within a B2C company. Financial or Gaming industry BIG Advantage!.

● Strong analytical skills with expertise in data analysis, A/B testing, and statistical methods.

● Proficiency in data analysis tools such as Excel, SQL, and data visualization tools (e.g., Tableau, Power BI).

● Experience with web analytics tools (e.g., Google Analytics) and A/B testing platforms.

● Knowledge of key product metrics, KPIs, and data-driven decision-making.

● Familiarity with UX principles and methodologies is a plus.

● Excellent communication and presentation skills, with the ability to convey complex information in a clear and concise manner.

● Strong attention to detail and ability to prioritize tasks in a fast-paced environment.

● Proactive mindset with a passion for continuous learning and professional growth.

Join our team at product department as a Product Analyst and contribute to shaping the future of our product offerings. Apply your analytical skills, drive data-based decisions, and make a significant impact on our business success.

6k -8k SGD

ABOUT US
 

We’ve got modern day solutions for all your modern day delivery woes.

In a world that’s constantly on the move, we know how important it is to keep things moving. We’re on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.

Logistics should be easy, quick and seamless at great rates. And we believe this standard should be the norm, not the exception as we strive to be the best logistics company in Asia Pacific. Currently, we’ve made our presence felt in Malaysia, Thailand, Indonesia, Philippines, India, Singapore and China. Our deep integration with Airasia’s network and infrastructure puts us in a unique position to achieve what sounds impossible, and we need you to bring this to a reality. 

SALARY RANGE : MYR 4,240 - MYR 6,360

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Operational Excellence:
• Oversee the development and implementation of streamlined processes for interline operations, ensuring efficiency and compliance with industry standards.
• Monitor key performance indicators and operational metrics, making data-driven decisions to enhance overall performance.
   
• Operational Planning:
• Work closely with the operational planning team to develop and implement efficient cargo transportation procedures.
   
• Relationship Management:
• Cultivate and maintain strong relationships with key interline partners, including senior executives from partner airlines.
   
• Systems Management:
• Work closely to develop automated data transfers (EDI messaging) between interline partners to minimize email communications on shipment tracking. 
• Monitor and enforce contract compliance, initiating corrective actions when necessary.

• Bachelor's or Master's degree in Business, Aviation Management, or a related field.
• Extensive experience in airline operations, partnerships, or related roles.
• Proven track record of successful negotiation and management of interline agreements.
• Strong leadership and strategic planning skills.
• Excellent communication and relationship-building abilities.
• In-depth knowledge of international aviation regulations and industry best practices.
• Analytical mindset and the ability to make data-driven decisions.

Work-Life at #TeamTeleport

• Hot desks - On site work with flexible workspace arrangement and provide you with a change of scenery maybe in a quiet area.
• Unlimited training -You will have access to a wide range of learning resources including Notion!
• Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
• Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
• Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!