Total 123 Service Consultant job vacancies in Kuala Lumpur

• Work closely with clients to understand their business requirements and translate them into technical solutions using OpenText AppWorks.
• Design and develop custom applications, forms, and workflows within the AppWorks platform.
• Configure and customize AppWorks components to meet project requirements.
• Collaborate with cross-functional teams, including business analysts, developers, and project managers, to deliver high-quality solutions on time and within budget.
• Provide technical guidance and support to junior team members and end-users.
• Perform unit testing, system integration testing, and user acceptance testing of AppWorks applications.
• Troubleshoot issues and provide timely resolutions to ensure smooth operation of AppWorks solutions.

• Proven experience as an OpenText AppWorks Consultant or similar role.
• Experience in OpenText, AppWorks, DevOps ,Shell Scripting Jenkins, BitBucket.
• Good to have Java experience
• Strong proficiency in OpenText AppWorks platform, including AppWorks Studio and AppWorks Gateway.
• Experience with business process modeling and workflow automation.
• Knowledge of web technologies such as HTML, CSS, and JavaScript.
• Familiarity with relational databases and SQL.

Job Brief:

The Operation teams cover the end-to-end operational process, from when the buyer searches for a product listed on the platform to when the buyer receives the product. This position will be part of Customer Service, which handles inquiries from Singapore sellers and buyers via various channels (voice, email, online chats, case management, etc). The role reports directly to the Team Leader of Customer Service.

 

Job Responsibilities:

• Primarily act as the interface between buyer and seller via various contact channels, email, online chats, case management, etc.
• Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction.
• Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or Salesforce.
• Primarily handle escalations related to service recovery cases via emails.
• This position is expected to provide First Contact Resolution (FCR) according to standard operating procedures. In the event of non-FCR, you are expected to follow up and respond to users via email and social media on a timely manner
• Manning of respective escalation queues and backlogs focusing on such as Logistics, Payments and Cross Border etc
• To meet Key Performance Indicators (KPI)
• To record case details in Customer Relationship Management (CRM)
• Communicate effectively by providing accurate information to the users, external partners and stake holders
• Provide an effective solution for customer disputes issue
• Assume additional responsibilities as assigned
• Communicate effectively with team members
• To take on ad-hoc projects/assignments
• Undertake any other duties as and when assigned by Management.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in any field
• Preferably Executive specializing in Customer Service or equivalent
• Preferably at least 1 year of related working experience in a Contact Centre
• Experience in managing Live chats, emails
• Both fresh graduates and experienced applicants are welcome (we can discuss the entry-level based on your previous experience)
• Strong communication skills in email, face-to-face conversation and messenger discussion
• Good communication skills in English and Malay, both spoken and written. Mandarin is an added advantage
• Business writing skill is mandatory
• Good typing skill
• Strong logical thinking and problem-solving skills at all times
• Able to work independently in a fast-paced environment
• Good team player, positive attitude and eager to learn
• Fast learner and able to adapt to changes
• Ability to multi-task, prioritize and manage time effectively
• Demonstrate teamwork all the time
• Willing to work on (24/7) shift, 5 days weekly

WHO WE ARE:

We are NexantECA: the Energy and Chemicals Advisory company is the leading advisor to the energy, refining and chemical industries.  We offer consulting services, industry reports and training to clients, ranging from major energy, oil and chemical companies to governments, investors, financial institutions, development agencies and law firms. Our unique solutions use a combination of business and technical expertise, with a broad and deep understanding of markets, technologies, and economics, that our clients have relied upon for over 50 years.

Our Website:                                         www.nexanteca.com

Headquarters (UK):                                London: 110 Cannon Street, England, EC4N 6EU

Offices globally:                                     USA, Bahrain, Thailand, Malaysia, China

No. employees worldwide:                      135+

 

THE ROLE:

NexantECA, the Energy and Chemicals Advisory company, seeks a Japanese speaking Consultant/Senior Consultant for an opportunity based in either our Bangkok, Thailand or Kuala Lumpur, Malaysia office. The ideal candidate will have 5-10 years of relevant industry and/or consulting experience in energy and chemicals, with a technical and commercial focus.

 

The work will cover technology, economics, and market analysis within a broad range of industries.

Key Responsibilities

• Participate in the execution, delivery and management of subscription reports and consultancy engagements.
• Conduct research on process technology trends, develop comparative economic models of capital and operating costs of industrial plants, and prepare detailed techno-economic studies and written reports.
• Conduct primary research to understand key industry issues and develop market balances and projections.
• Work closely with clients, prepare and deliver presentations, and assist in building strong client relationships.
• Work across a broad range of chemicals and energy sectors.
• Develop and broaden personal knowledge and capabilities.
• Meet internal quality, time and budget constraints.
• Provide supervision and support to other team members as appropriate and assist in training and development activities.
• Support business development and sales activities across Asia, including a specific focus on Japan

Requirements

Education & Qualifications:

• Bachelor’s or master’s degree in relevant industry discipline e.g., chemical engineering, chemistry, energy science or materials science
• Excellent standard of academic qualification.

Skills & Experience:

• 5-10 years' relevant work experience in the energy and chemicals sector including 5 or more years in operations, business management, corporate planning,  market research/planning or consulting.
• Hands-on experience of end-use applications and markets
• Strong knowledge of manufacturing processes and process economics
• Excellent written, verbal, and presentation skills for interacting with clients in English and Japanese.
• Strong analytical and problem-solving skills, as well as keen attention to detail
• Demonstrated leadership and management skills.
• Advanced skills in the use of Microsoft spreadsheets, word processing and presentation applications.

Personal Qualities & Knowledge:

• Positive and flexible attitude to work particularly on new initiatives.
• Diplomatic in meeting and working with people, good cultural awareness.
• Understanding and commitment to equal opportunities.
• Capable of developing and maintaining strong client relationships.
• Passionate about sustainability and better business decisions.
• Willingness to travel.

WHY US?

• Competitive salary
• Extensive range of employee benefits
• Fantastic career progression

1. Establish sales strategy and source, qualify & sign new artists and labels

• Evaluate and establish contacts with potential labels/artists
• Participation in the negotiation and signing of partnerships with customers and proposal of best deal structure
• Analyse and track digital streaming performance, in-app placements and other related business processes

2. Grow, retain and delight existing labels/artists

• Grow content for labels/artists and optimize content performance on the platform through strategic actions and use of Believe's tools
• Coordinate with regional and global Editorial Marketing Partnership and Video Audience Development teams to obtain the best platform resources for customers
• Ensure optimal retainment of existing artists and labels on the best partnership structure
• Delight existing artists and labels with structured reviews and understand the real needs of customers with a quick response, and iterative improvement of service quality

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market. 

Responsibilities: 

• Provide front-line support to our customers via live chats, phones, and email. 
• Answering queries and resolving client issues regarding our products, platforms, and promotion. 
• Address customer feedback as well as complaints professionally. 
• Record and update customer data and other relevant information when necessary. 
• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices. 

• Candidate must possess at least Secondary School / SPM certificate 
• 1-2 years working experience, preferably in Customer Service (Financial / Forex industry would be a distinct advantage). 
• Fresh graduates are welcome to apply. 
• A genuine interest in working in financial markets and client services. 
• Willing to work on shifts (Including weekends if required). 
• Proficient in Microsoft Office. 
• Fluent in Mandarin and English including written and verbal communication skills, Japanese would be a plus!  
• Excellent communication and interpersonal skills 

• A logical and analytical approach to problem-solving. 
• Able to start within short notice period. 

 

We are looking for someone to work as a senior consultant (Full stack Java developer), who are good in core Java, Spring boot, Angular, CI CD, etc, related technologies.

• Be involved and participate in the overall application design & development lifecycle
• Key focus on coding and debugging. 
• Collaborate with team - team player.
• Analyze, Define and communicate technical and design requirements
• Develop functional and sustainable systems with clean code
• Collaborate with multidisciplinary team of designers, developers and system administrators
• Handle performance testing and present results for validating and analysis to Project Teams.
• Passionate about/experienced with open source and developer tools
• Exposure to containerized systems through tools such as Docker/Podman/Dockerhub/Docker-Compose
• Strong understanding in following technologies:

• Core Java (backend), Spring boot, MQ, EAI (enterprise application integration), API, CI/CD, Angular, Cloud (preferred), etc.

Presales Technical Consultant

Description -

At HP we don’t just believe in the power of technology. We believe in the power of people when technology works for them. To help you create. To make the digital tangible. To harness the power of human information. At HP we work to make what you do matter even more. At HP we ship more than 1 million printers per week and 48 million PC units annually.

The Value Channel Inside Presales Technical Consultants (or “TC” in short) play a critical role as trusted advisors to our customers and business partners with technical answers and recommendations, plus consultancy and advice.

The Value Channel Inside Presales Technical Consultant role is an Specialist level Technical Presales role in the commercial channel organization. This role provides technical presales support on the HP value portfolio of Personal Systems products and software solutions, including Workstations, Mobile Workstations, Thin Clients, and Retail Points of Sale.

In this role the candidate will receive continuous face-to-face, hands-on and virtual trainings on technologies, HP’s leading products, solutions and services. Trainings will be held in Barcelona and abroad to develop skills and competencies on the latest and most current IT subject areas.

The ideal candidate should have a genuine passion for technology and understanding how it works. The candidate should speak English at a native level or close to native level.

The Value Channel Inside Presales Technical Consultant (TC) mission is to support sales opportunities by providing technical guidance via email and telephone, from a central location in Barcelona, to our business partners and HP Channel Sales Representatives on value products, solutions and services. The TC will deliver technical and solution expertise in order to help HP Partners create solutions to win business and provide an excellent level of total customer experience (TCE). The TC will also engage other technical resources (Presales organization, EMEA regional and World Wide Divisional resources, etc) where needed.

What a Presales Technical Consultant does at HP:

• Provide technical recommendations, direction and guidance on HP value products, software solutions and services. This includes Life Cycle Services, Digital Services, HP Workstations, Mobile Workstations, Thin Clients, Retail Point of Sales, Digital Signage, Accessories, relevant software and solutions.

• Answering and tracking technical questions from partners

• Present the advantages of HP’s PPS products and solutions.

• Helping sales representatives to respond to customers’ requests for information, proposal and Quote (RFI, RFP, RFQ).

• Support sales opportunities with HP Channel Partners requiring an in-depth or technical understanding of HP’s offering.

• Propose and help our partners build the most competitive configurations and solutions for our customers

• Support partners on the status of technical and environmental regulations

• Deliver trainings to other departments about PPS value products and solutions.

• Raise and manage technical escalations on questions and technical issues which cannot be solved within the Value Channel Inside Technical Consultants team.

• Provide proactive technical updates to the sales community supported.

• Maintain the quality of the service and the total customer experience (TCE).

• Maintain and manage a competitive and appropriate level of technical and professional competence.

Individuals who do well in this role at HP, usually possess:

• Native or excellent written and verbal communication skills in English. Other APJ languages such as Mandarin are a plus.

• Bachelor's (undergraduate) degree or equivalent experience preferably in a technical/engineering field

• Current experience and knowledge of computer technologies, software, hardware, operating systems, software, networking technologies.

• Has good analytical, organizational and team skills

• Works on problems and projects and is detail oriented

• Demonstrates ability to stay focused on goals and objectives

• Is self-motivated and shows an ability to operate with minimal tactical direction

• Troubleshooting and problem solving skills

• Motivated to search out knowledge and continuously learn.

Benefits

• A Women Network that organizes activities

• Opportunity to work in an international organization with colleagues coming from all over the world.

• Diverse internal growth and career opportunities.

• We also dedicate time and resources to contribute with our community through Corporate Volunteering activities.

Benefits

• Opportunity to work in an international organization with colleagues coming from all over the world.

• Diverse internal growth and career opportunities.

• A Women Network that organizes activities all year long.

• We also dedicate time and resources to contribute with our community through Corporate Volunteering activities.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

#Li-Post

Job -

Services

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Regional Service Delivery Manager

Description -

What a Regional Service Delivery Manager does at HP:

• Regional Service Delivery Management: Design the governance framework for global and regional deals in between business units and supporting organizations, and lead it for the accounts allocated in portfolio from a service delivery perspective. Define as required roles and responsibilities and work to continuously improve the HP/Partner operational ecosystem supporting key Asia Pacific Japan (APJ) accounts.
• Operations/SLA Management: coordinate as required with internal teams to ensure contractual SLA is met for all allocated accounts. Oversee infrastructure upgrades, modifications and deployments with customer impact. Own and manage all operations and delivery related conversations with the customer. Work with internal teams to develop problem management framework and service improvement plans.
• Customer Relationship Management: Act as a primary contact for Customer queries and issues. Put in place preventive actions to ensure customer commitments are met, and escalations are pre-empted. Responsible to achieve best-in-class customer satisfaction on key Asia Pacific Japan (APJ) accounts.
• Process engineering: When and as required by the leadership team, look end to end across service delivery management processes, as well as upstream and downstream processes. Identify opportunities to streamline, track, eliminate duplication, automate or improve the as-is status. Lead action planning to tangibly improve the above.
• Compliance/Audit: Act as required by the leadership team as a Compliance/Audit point of contact – including and not limited to Audit engagements. Design, lead and/or implement remediation plans as required.

Individuals who do well in this role at HP, usually possess:

• Ability to work in a diverse team, and with a diverse range of people.
• Deep understanding of Services/Contractual business, direct back ground preferred.
• Bachelor's Degree in Business Management or relevant fields.
• Min 8 years Service Delivery and/or Operations Management experience (or relevant equivalent).
• Min 2 years experience in Project/Program Management preferred (or relevant equivalent).
• Growth mindset, creative thinking & Quick to embrace change.
• Excellent Stakeholders Management skills.
• Good understanding of financials/costing/pricing methodologies in the services industry.
• Good understanding of Risk Management methodologies in the Customer Support environment.

Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.
 

#Li-Post

Job -

Sales

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Company:

Marsh

Description:

Marsh Insurance Brokers (Malaysia) Sdn Bhd is seeking candidates for the following position based in the Q Sentral, Kuala Lumpur office:

Consultant, Property Risk Engineering

What can you expect?

• Join Global Leader in Insurance Broking and Innovative Risk Management Solutions
•  A team of diverse professionals across the globe, dedicated to helping clients manage some of the world’s most challenging and complex risks awaits
• Dedicated learning and development programmes

What is in it for you?

• Attractive benefits coverage which includes Optical and Dental
• Modern Smart Office Workspace in the heart of Kuala Lumpur

We will count on you to:

• Undertake Property and Business Interruption risk assessment and loss control surveys and produce reports to Marsh and international best practice standards
• Deliver risk management and loss prevention advice, including provision of timely advice and appropriate internal and external training
• Assist Clients in managing their risks effectively by identifying and prioritizing the areas for risk improvement
• Work with Marsh associates to develop new business opportunities including identifying Clients’ specific risk management needs, developing risk solutions and participating actively in Client Request For Proposal (RFPs) and Tenders
• Provide support to other Marsh offices throughout Asia as required
• Provide peer support to other Marsh Advisory Consultants in the aspects of risk management and loss prevention

What you need to have: 

• Working experience as a Risk/Loss Control Engineer or Surveyor for at least 5 years, mainly in Property and Business Interruption risk engineering. Experience in providing technical expert advice to clients on risk controls and fire protection systems.
• Independent, highly motivated, proactive and an aptitude for acquiring new skills
• Strong communication and interpersonal skills with all level of personnel, comfortable leading presentations and running risk assessment or similar workshops within clients’ businesses
• Able and willing to travel extensively
• Proficient in MS Office, namely Word, Excel and Power Point.
• Good command of spoken and written English.
• Able to build and strengthen relationships with team members – both internal and external.
• Well organized and disciplined, ability to manage time, work on multiple client projects and maintain delivery excellence.
• Effective team player, working collaboratively with colleagues.
• Specialised knowledge within one or more industry sectors (energy sector, manufacturing, chemical, pharmaceutical, etc.)
• Working knowledge of standards and codes relevant to safety, health and environment will be an advantage

What makes you stand out:

• Recognised degree in Engineering or Science.
• Good working knowledge of standards and codes (such as NFPA, FM, BS/EN) relevant to buildings, fire protection and security systems.
• Professional qualification(s) in risk management field e.g. NFPA CFPS, Occupational Safety & Health, Business Continuity, etc.

Marsh is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, age, background, disability, sexual orientation, and gender identity.

As a Consultant at IQVIA, you will be responsible for the development & delivery of consulting projects. You will also be part of the regional consulting group and will have the opportunity to support larger & more complex projects in the Southeast Asia region.

• Participates in the design, development and delivery of consulting projects or components of larger, complex projects

• Reviews and analyses client requirements or problems and assists in the development of proposals of cost-effective solutions that ensure profitability and high client satisfaction

• Performs qualitative and/or quantitative analyses to assist in the identification of client issues and the development of client specific solutions

• Designs, structures and delivers client reports and presentations that are appropriate to the characteristics or needs of the audience

• Recommends improvements and alternative solutions to resolve problems

• Provides follow up after project deliverable has been completed to ensure client satisfaction

• Proactively develops broader and deeper knowledge of related consulting methodologies and pharmaceutical market through on-the-job experience and participation in training opportunities

• Begins to develop practice specific subject matter expertise

Skills & Experience

• An experienced consultant with at least 3 years of experience in Tier 1 or 5 years of experience in Tier 2 consulting firms or

• An experienced professional with at least 6 years of non-consulting experience, ideally, at MANAGER level in relevant industries (e.g. pharma, banking, Private Equity/Venture Capital, start-up, hospital management, etc.) or

• An MBA graduate with at least 3 years of consulting experience and 4 years of non-consulting experience in relevant industries (e.g. pharma, banking, Private Equity/Venture Capital, start-up, hospital management, etc.) or

• A PhD with at least 2 years of consulting or non-consulting experience in relevant industries (e.g. pharma, banking, PE/VC, start-up, hospital management, etc.)

• Experience in consulting, pharmaceutical or healthcare industry will be highly advantageous.

• Demonstrable analytical and problem-solving skills.

• Solid project management skills, client influencing and relationship building skills.

• Adept at developing business relationship with senior level managers and executives in the pharmaceutical/healthcare industry.

• Ability to juggle competing priorities to meet deadlines while maintaining high quality work.

• Knowledge of consulting methodologies, tools and techniques.

• Excellent presentation and communication skills, with a strong executive presence.

• Has necessary or can quickly build the subject matter expertise to effectively manage projects within a given practice area.

• A willingness and ability to travel for work.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

As an Associate Consultant at IQVIA, your problem-solving, analytical, critical thinking and leadership skills will be called upon from day one. You will be responsible for the delivery of consulting projects.

• Supports design, development and delivery of consulting projects or components of larger, complex projects;

• Conducts market research to understand business needs and identify gaps and opportunities for the clients;

• Manages internal and external cross functional stakeholders to support project delivery;

• Leverages internal and external subject matter expertise in identifying potential solutions to client issues;

• Works in a team of like-minded professionals to create reports, presentations, workshops, under the guidance of practice leaders;

• Supports development of a broad knowledge of related consulting methodologies and pharmaceutical market thought leadership through the delivery of consulting engagements and participation in formal and informal learning opportunities;

• Works independently and as part of a high performing team;

• Attends, supports and presents with confidence at client meetings.

Skills & Experience

• An experienced consultant with at least 1 year of experience in Tier 1 or 2 years of experience in Tier 2 consulting firms or

• An experienced professional with at least 4 years of non-consulting experience in relevant industries (e.g. pharma, banking, Private Equity/Venture Capital, start-up, hospital management, etc.) or

• An MBA / Masters graduate with at least 2 years of experience in relevant industries (e.g. pharma, banking, Private Equity/Venture Capital, start-up, hospital management, etc.) or

• A PhD graduate with no industry/consulting experience (with at least 3 publications or 1 high-impact factor publication)

• Experience in consulting, pharmaceutical or healthcare industry will be highly advantageous.

• Demonstrable analytical and problem-solving skills.

• Excellent verbal and written communication skills.

• Good interpersonal skills, with an ability to work effectively with others in and across the organization to accomplish team goals.

• Knowledge of key issues and current developments in the pharmaceutical and healthcare industries.

• Knowledge of consulting methodologies, tools and techniques.

• Highly adaptable, with an ability to learn quickly and apply new knowledge.

• A willingness and ability to travel for work.

• For interested applicants, please attach a copy of your updated resume, highest education certificate and final year transcripts

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

The Role

As a Senior Project Delivery Consultant, you will be an integral part of our Strategic Wellness Advisory team and responsible for the delivery of our mental health benefits platform to our key strategic and large client accounts. This is a high-touch role that requires complex project coordination and delivery, with a focus on delivering exceptional value to our clients. You will work with a small number of key accounts and be responsible for managing their mental health benefits program, building long-term relationships with clients, and helping to grow and expand our business. This role will be a blend of strategic consulting, project management, and account management, requiring a high degree of collaboration with internal stakeholders and external clients.

Your Responsibilities:

• Act as the primary point of contact for a small number of key strategic and large client accounts, building long-term relationships and ensuring their satisfaction with our mental health benefits platform.
• Own the delivery of our mental health benefits platform to clients, working closely with internal stakeholders to ensure projects are delivered on time, on budget, and to the highest quality standards.
• Collaborate with cross-functional teams, including sales, product, engineering, clinical, and design, to ensure the successful delivery of customised solutions that meet clients' specific needs
• Develop and execute a mental health benefits program that meets the unique needs of each client, drawing on your experience in management consulting to provide strategic advice and guidance.
• Manage the day-to-day relationship with clients, providing regular updates, conducting check-ins, and resolving issues as they arise.
• Develop a deep understanding of each client's business and use this knowledge to help drive adoption and usage of our mental health benefits platform.
• Collaborate with our internal product, engineering, and marketing teams to identify areas for improvement in our mental health benefits platform and drive innovation.
• Analyze data and metrics to measure the success of our mental health benefits program, identify areas for improvement, and develop insights that inform our product roadmap.
• Enhancing customer experiences and driving revenue growth through proactive key account management, strategy development, and sales campaign execution within the mental health and wellbeing solutions, with a focus on key strategic accounts.

• Bachelor's degree in Business, Management, or related field required. Master's degree would be a plus but not a requirement
• 5+ years of experience in management consulting or account management, preferably in a related industry such as healthcare, HR, change management, management consulting (with focus on Human Capital/Organizational Management) or benefits.
• Proven track record of successful project delivery and account management, with experience managing large, complex projects and building long-term relationships with clients.
• Strong strategic thinking skills, with the ability to develop and execute on a strategic vision for clients.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients and internal stakeholders.
• Ability to work independently and as part of a team, with a strong sense of accountability and ownership.
• Familiarity with mental health benefits and/or related industries is a plus.

• Work in a diverse environment with people from over 10 countries
• A generous leave policy
• Flexible work schedules
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

ERM Malaysia is looking to add an Environmental Air and Noise Consultant to the team.

RESPONSIBILITIES:

• Provide technical assistance and support to ERM Kuala Lumpur team in environmental technical due diligence projects.
• Assess environmental air quality / noise impact, local regulatory compliance and perform regulatory applicability evaluations for technical due diligence projects.
• Assist clients in liaison with Authority Have Jurisdictions (AHJs) relates to technical inquiries environmental air quality and noise.
• Assist in quantifying air pollutant emissions and impacts.
• Evaluate air pollution control technologies, including technical and economic feasibility of air pollution control equipment.
• Prepare recommendations and reporting of results.
• Perform multiple tasks within scope/budget/schedule expectations and ensure quality standards on project deliverables.
• Interact and maintain successful relationships with clients, ERM employees, and subcontractors.
• Collaborate with other ERM subject matter experts (SMEs) to execute due diligence, impact assessment and risk assessment.

REQUIREMENTS:

• Degree in environmental science / environmental engineering or equivalent.
• At least 4-6 years of direct consulting or industry experience involving environmental permitting and compliance. Experience with environmental air and noise modelling is a plus.
• Demonstrated understanding local regulatory requirement in environmental air and noise emission.
• Strong hands-on spreadsheet and database comprehension.
• Fluent in English and Malay; capable of excellent report writing in English.
• Ability to succeed in a fast-paced consulting environment, handling multiple project assignments, meeting strict deadlines, and traveling to client facilities as needed.
• Strong team and communication skills.
• Initiative, sense of responsibility, flexibility

Who We Are:

As the world’s leading sustainability consulting firm, ERM is uniquely positioned to contribute to the environment and society through the expertise and energy of our employees worldwide. Sustainability is what we do, and is at the heart of both our service offerings and how we operate our business. For our people, our vision means attracting, inspiring, developing and rewarding our people to work with the best clients and on the biggest challenges, thus creating valuable careers. We achieve our vision in a sustainable manner by maintaining and living our ERM values that include Accountability, Caring for our People, Client Focus, Collaboration, Empowerment, and Transparency. 

 

ERM does not accept recruiting agency resumes. Please do not forward resumes to our jobs alias, ERM employees or any other company location. ERM is not responsible for any fees related to unsolicited resumes.

 

ERM is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status or disability status.

 

Thank you for your interest in ERM.

Join us and be a Pos Malaysia Wira!

At Pos Malaysia, we are passionate about building trust to connect lives and businesses for a better tomorrow. As we transform this incredible 200 year old business we are looking for highly motivated, engaged, passionate and driven individuals to join our team – someone who is up for the transformation challenge and excited by the significant opportunity it represents.

Job Responsibilities:

Own It :

• Record transactions in respective system provided by Pos Malaysia

Build Trust :

• Engage with internal counterparts in solving issues

One Team :

• Working collaboratively with the team to solve customer issues within the timeline

Move Fast :

• Adapt, simplify and act quickly

Delight Customers :

• Provide solution and follow up until customer’s issue is resolved
• Manage customer interactions via multiple channel such as call, chat, email and social media

Job Requirements:

• Possess at least STPM/Diploma in any field or at least 3 years of working experience in contact center or customer service industry.
• Possess good communication and writing skills (English & Malay language).
• Proficient in using Microsoft Office product suite; MS Excel, MS PowerPoint and MS Word.
• Familiar with contact center environment is an advantage.
• Excellent interpersonal skills with the ability to develop and maintain effective relationships.
• Able to work on shift basis, over time and public holiday.
• Able to commute independently to Pos Malaysia designated work location.

Additional information:

• First year employment is based on 1 year contract basis.
• Subsequent year employment will be offered based on performance review.

This is a super exciting time to be joining Pos Malaysia. Your contributions will help us to write the next chapter in our history

Leading our Service Desk Operations, you’ll play a central role in ensuring efficient and effective 24/7 service desk operations within the data centre environment. In this position you will be responsible for leading a team of service desk professionals, optimising service delivery tasks, managing escalations, and ensuring exceptional customer support and incident resolution.

Your key responsibilities:

• Lead and manage a team of service desk operators and analysts, providing guidance, training, and mentorship to ensure high-quality customer support. 
• Develop and implement service desk strategies, processes, and best practices to optimise incident resolution and service delivery. 
• Oversee service desk operations, ensuring timely response and resolution of customer inquiries, incidents, and service requests. 
• Monitor service desk performance and Key Performance Indicators, identifying areas for improvement and implementing process enhancements. 
• Maintain incident management and service request procedures to ensure efficient incident resolution and customer satisfaction. 
• Act as the point of contact for service desk-related inquiries, escalations, and incident management. 
• Develop and maintain strong relationships with data centre customers, ensuring a high level of customer satisfaction.