The key responsibilities for the role entail

• Identify customer needs and convert them to opportunities for each customer group
• Develop programs with a systematic approach that will include appropriate product selections, cost in use calculations, investment needs and benefits delivered to the customer
• Conduct trials and gain approvals
• Lead in execution of  key value propositions, offerings and innovations
• Replicate successes across customers and sectors, develop programs
• Train & support the local sales team members
• Monitor and improve upon service delivery models
• Work with country business teams to deliver the water treatment growth plan

The role will require extensive travel like 10-12 days a month or as per business needs

External interface

• Senior leaders, mid-level managers and operating teams in customer organizations – Utility, Environment, Technical, Supply Chain, Manufacturing, Operations, Maintenance, Quality and Food Safety etc
• OEM and service providers in water and waste water treatment

Internal interface

• Cluster/Country business leaders
• Country sales and technical teams
• Sector leaders, District Managers
• Country marketing and supply chain teams
• Global technical support teams
• Global water treatment community within Diversey/Solenis

Industry background of the incumbent

It is important that the incumbent comes from a water treatment background preferably from a chemical treatment portfolio working with industrial customers and with experience in utility treatment and waste water management.

Exposure to the food & beverage manufacturing industry can be desirable but not mandatory

Education & skill background

• Should have a technical background
• Undergraduate degree or post graduate degree in engineering; chemistry; science
• This position needs to have a good understanding of technical issues and a technical problem solving attitude
• Good command over English language is mandatory

The incumbent shall be focused on providing technical support to grow the water treatment business within F&B customers in a designated country/cluster within APAC. He/she shall be required to identify the key gaps and improvement opportunities for customers to develop Diversey’s water treatment portfolio with a systematic approach that will include appropriate product selections, cost in use calculations and benefits delivered to the customer. In addition, the incumbent will be responsible for defining standards / protocols for trials, customer audits for relevant applications, lead key trials and gain approvals. As a water treatment expert, the incumbent is also expected to train and/or double work with the sales team on water & wastewater treatment programs.

As a Submission Specialist, you will report to the Director, Medical Editor. You will be responsible for preparing screenshots of digital marketing content, submitting this content into various submission platforms, and maintaining internal training and process documents. The role will be perfect for you if you have strong organizational and coordination skills, and a desire to work in a collaborative team environment. You should be able to work well in a rapidly changing, dynamic environment, and have excellent written and verbal skills.

Responsibilities include:

• Using Snagit or Nimbus Pro to take screenshots of digital marketing content
• Liaising with cross-functional team members, specifically project managers to ensure there are clear communication lines and escalation pathways
• Submitting materials into submission platforms
• Adding any applicable annotations to submissions
• Ensuring timely submission of materials
• Maintaining familiarity with FDA and industry standards to ensure that documents meet or exceed regulatory requirements and guidance
• Monitoring timelines for assigned projects and updating the Director if deliverables are at risk

Contributing to the development of process improvement tools and revisions of internal policies and procedures affecting submission

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Responsible for providing full range of legal advice and services

• Provide legal advice and services on issues concerning the rights, obligations and privileges of AIA
• Represent AIA to customers, suppliers, competitors and government agencies
• Provide resolution of business or technical issues by identifying legal solutions and recommending a course of action
• Examine legal data to determine advisability of defending or prosecuting lawsuits

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

To deliver all activities related to the facilitating and creation of accurate and clear User Requirements for all system enhancements / projects / new products / production incidents related to the claim in Operation Division. To deliver all activities related to the User Acceptance Testing (UAT) management of all system enhancements / projects / new products / production incidents related to the claims in Operation Division

User Requirements

• Review project/new product specification/enhancement/production incident request.
• Facilitate the necessary discussions with relevant stakeholders to clearly identify and articulate the business outcomes needed for the project/new product specification/enhancement/production incident request.
• To be constantly in-tune with business goals, objectives and strategies of the organization and to use that knowledge to help ensure the business outcomes are aligned with broader organizational picture.
• To maintain a deep awareness on how business process works, to enable effective impact analysis of the changes requested on existing business processes.
• Where possible, provide options or possible solutions from a technology and process perspective, to meet these business outcomes.
• Identify processes related dependencies, and highlight processes improvements where needed, to facilitate these changes.
• To actively participate in impact analysis from a system perspective, identifying dependencies in peripheral systems, modules etc.
• To clearly articulate and document the agreed business outcomes, and business solutions into a User Requirements Documents, and to facilitate and obtain sign off from relevant parties.
• Participate and provide input into design reviews and walk-throughs to communicate system designs and validate proposed solution
• Prepare and finalize Requirement Traceability Matrix (RTM) to sync up with Business Requirements, Functional Specifications Document and Test Plan with input/participation from Business Subject Matter Expert, IT Developer, System Analyst and Test Manager.

UAT Management & Post Deployment Support

• Develop test strategy, plan, criteria, and expected results; aligning Test Plan with UR, FSD, and/or system impact (regression testing).
• Review and plan resources such as provide estimation on man-days required base on total test cases, test scopes, complexity of test cases, determine total testers required and work with Tester Resource Manager for resource allocation for UAT.
• Ensure all project parties are aligned on the project plan by reviewing the Test Plan with Business SME, Business Tester, System Support Tester, IT System Analyst, and facilitate sign off.
• Ensure necessary system access are granted to testers for UAT so that testers are able to carry out UAT assignments within project timeline.
• Ensure availability of test environment and thereby test scope can be completed within project time frame.
• Monitor the progress of test case execution, pass rates, while coordinating defect fixes with IT System Analyst.
• Follow up and manage UAT defects/ errors reported in identified Defect Management Tool in a timely manner.
• Approve the UAT upon the verification and sign-off of UAT results by testers.
• Coordinate Post Deployment verification with Production users

Daily Responsibilities

• Ensure accurate effort estimation, timely updating of status and follow-up activities for tasks / project work.
• Weekly report to supervisor on works progress and issues. Ensure issues are tracked and resolved in a timely manner.
• Consolidate gaps identified during UAT for follow up in a master list.
• Provide guidance and develop junior business analysts to enhance Business Analyst competency.
• Perform other job functions and ad-hoc tasks assigned by supervisor in order to meet operational and/or other requirements

Minimum Job Requirements:

• University Degree in any discipline or holder of professional certificate such as FLMI, AAII, AMII or its equivalent.
• Experience in life claim processing is an added advantage
• With strong sense of teamwork.
• Ability to analyze and document complex business processes.
• Ability to think analytically and should be a problem solver.
• Possess high level of drive and initiative.
• Highly mobile, fast learner and able to conduct training
• Good understanding on Project Management fundamentals & governance

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Essential Functions

• To Prioritize and complete the assigned trainings on time.
• Process Safety data according to applicable regulations, guidelines, Standard Operating procedures (SOPs) and project requirements.
• To perform Pharmacovigilance activities per project requirement including but not limited to, collecting and tracking incoming  - Adverse Events(AE)/endpoint information, determining initial/update status of incoming events, database entry, coding AE and Products, writing narratives, Literature related activities as per internal/ project timelines.
• Ensure to meet quality standards per project requirements.
• Ensure to meet productivity and delivery standards per project requirements.
• To ensure compliance to all project related processes and activities.
• Read and acknowledge all necessary IQVIA standard operating procedures (SOPs) and customer SOPs as required. Ensure all required training is executed in a timely fashion and documented. Work towards ensuring your individual training plan and training transcript are reconcilable.
• Creating, maintaining and tracking cases as applicable to the project plan.
• Identify quality problems, if any, and bring them to the attention of a senior team member.
• To demonstrate problem solving capabilities.
• Liaise with different functional team members, e.g. project management, clinical, data management, health care professionals e.g. investigators, medical monitors, site coordinators and designees to address project related issues.
• May liaise with client in relation to details on day to day case processing activities.
• To mentor new teams members, if assigned by the Manager.
• Attend project team meetings and provide feedback to operations manager on any challenges/issues or successes.
• Perform other duties as assigned.
• Lead/ Support department Initiatives
• 100% compliance towards all people practices and processes.
• In addition to the above mentioned responsibilities, depending on the project requirement, the team member may perform medical review of non-serious adverse events (AEs) and non-serious adverse drug reactions (ADRs) which includes reviewal of AE coding, past medical history, concomitant medications, expectedness/ listedness, causality assessment and other medical information and ensure completeness and accuracy of data according to applicable regulations and guidelines, SOPs, project-specific guidelines, and medical evaluation guidelines and communicate with the team leads for any correction required in the case and maintain appropriate documentation for all communications.

Qualifications

• Bachelor's degree in Pharmacy and up to 3 years of relevant experience, inclusive of up to 1 year of Pharmacovigilance experience.
• Good knowledge of medical terminology.
• Working knowledge of applicable Safety Database and any other internal/Client applications.
• Knowledge of applicable global, regional, local clinical research regulatory requirements.
• Excellent attention to detail and accuracy.
• Good working knowledge of Microsoft Office and web-based applications.
• Strong organizational skills and time management skills.
• Strong verbal/written communication skills.
• Self-motivated and flexible.
• Ability to follow instructions/guidelines, utilize initiative and work independently.
• Ability to multi-task, meet strict deadlines, manage competing priorities and changing demands.
• Ability to delegate to less experienced team members.
• Ability to be flexible and receptive to changing process demands.
• Willingness and aptitude to learn new skills across Safety service lines.
• Ability to establish and maintain effective communication and working relationships with coworkers, managers and clients.
• Ability to work as a Team Player, contribute and work towards achieving Team goals.
• Ensure quality of deliverables according to the agreed terms.
• Extensive use of telephone and face-to-face communication requiring accurate perception of speech.
• May require occasional travel.
• Flexibility to operate in shifts.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Responsible for driving healthcare related initiatives, such as cost containment, provider network and performance metric.

Roles and Responsibilities:

• Drive healthcare cost containment initiatives in developing and implementing measures to control/reduce medical claims costs.

• Drive provider network development strategy including identifying, evaluating and recruiting the quality providers and specialists.

• Implement performance metrics to evaluate provider performance, including cost efficiency and quality of care.

• Collaborate with healthcare providers to implement quality improvement programs sought at improving patient experience.

• Work with the analytics team to study the claims cost driver and develop/implement strategies to control and reduce healthcare costs within the network.

Minimum Job Requirements:

Education: Tertiary qualification in Business / Commerce / Finance / Economics/ Legal or any other relevant education or related experiences.

Work Experience: At least 5-8 years of related working experience in healthcare and/or insurance industry and a validated experience at managerial / supervisory level.

General Requirements: Strong communication (verbal and written), negotiation and public relation skills; Strong business insight; Proficient in using Microsoft Office.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Do you want to be part of an in-house Recruiting team helping our clients, the biggest technology companies in the world, deliver their people vision?  Global clients engage Turner & Townsend, a global construction consulting firm, to provide great people to manage and support many complex construction projects and programs.

Turner & Townsend is experiencing significant growth here in Asia and is looking for a Talent Acquisition Specialist to join our team! The Asia region is one of the fastest growing offices in the global network and this is a unique time to join us as we take the business to the next level and continue to diversify our clients and projects.

The ideal candidate will have minimum 5 years experience recruiting external passive candidates for clients and will have experience managing a portfolio of 10-12 searches at a given time across all levels and disciplines. 

Given our growth, you must be comfortable in functioning in a fast paced environment and will be skilled in delivering quality candidates to the business.

The Candidate will have experience either as a Corporate Recruiter or with a search firm. The preferred sector experience will be in Construction but we are open to all sector experience. A plus will be to have experience with global companies and recruiting for multiple roles per project. 

Job Responsibilities:

The successful individual will be responsible for working with the Asia Talent Acquisition Managers to source and screen candidates using the Applicant Tracking System (ATS) and other recruitment tools such as internet services, job board posting, networking, career/job fairs and professional organizations.

This position plays an integral role in building the company's talent pipeline requiring the successful candidate to have great interpersonal skills, and the ability to build and maintain long-term candidate relationships.  

Key responsibilities include:

• Manage the candidate search process by implementing external sourcing strategies and assessing candidates.
• Build the market pipeline of candidates to fill vacancies and proposal needs.
• Develop interview protocols; accurately track applicants and candidates ensuring compliance with all applicable Federal and State employment laws.
• Perform reference verifications and facilitate a smooth transition from the recruitment process to the on-boarding process.

GoGlobal is looking for an Accounting/Finance Specialist who can provide and manage clients’ management support services. Based on the information gathered from our clients, Accounting/Finance Specialist is responsible for monthly closing, quarterly closing, year-end closing and review, prepare VAT report and assisting with various tax returns, including drafting supporting documents for Corporate Income Tax return.

Accounting/Finance Specialist can accurately understand and use the relevant software efficiently and handle sensitive information such as financials of the client with confidence. You can also communicate directly with the client or point of contact to resolve the issues arising from daily operations. The goal is to provide overall accounting and finance support to global clients.

Roles & Responsibilites

• Collect monthly transaction information from clients
• Submit monthly closing reports or provide direct input to clients’ ERP
• Review closing report of channel partners, and convert to local closing data
• Consolidate details for quarterly VAT returns, and prepare VAT reports which are to be submitted to local tax agent for filing
• Issuance and collection of VAT tax invoices (Only for clients engaged for related services)
• Consolidate and prepared documents for Corporate Income Tax filing and submit to local tax agent for tax adjustments
• Bank transaction administration/Treasury assistance (Only for clients engaged for related services)
• All other back-office supports related to accounting/finance/tax matters

• Proven experience as accounting/tax specialist or manager
• Solid understanding of accounting fundamentals and closing process
• Very good knowledge of tax legislations and compliance matters of the field
• Proficient in MS Office 
• Good knowledge of relevant software (e.g. Duzone, Wehago, SAP, Oracle, Xero, NetSuite, MS Dynamics and etc) and proficiency with handling databases
• Trustworthy with attention to confidentiality
• Outstanding organizational ability with great attention to detail
• Excellent communication skills
• Diploma or above – Major in business, accounting or relevant field is a plus

About us

GoGlobal is the world’s fastest growing, privately owned Global Employer of Record (EOR) service provider with a globally distributed and remote workforce.GoGlobal’s technology-enabled EOR solution allows businesses of all sizes and geographies to hire staff globally without the need to set up a local entity, opening new doors to rapid expansion and growth. GoGlobal clients can hire top talent anywhere in the world – quickly, cost effectively and compliantly.

Why now

The pandemic has shown that people can be just as productive without a commute and that talent is global, not within close proximity to an office. We believe that this societal shift will continue indefinitely, and companies and potential candidates will need organizations like us to help them “GoGlobal.”

Why GoGlobal and how we’re different

• We’re private: We totally respect that many companies raise a lot of capital and we applaud these successes. At GoGlobal, we simply like people actually in the business to control the business.
• We’re not a rocket ship: We’re pretty happy on earth. Growth isn’t everything.
• We’re not a tech company: We fundamentally believe that this industry cannot be replaced by tech in the foreseeable future and it’s the people that make the difference.
• We’re profitable: We’re pretty prudent in how we spend money because we’re managing our business without outside investors. That said, we’re profitable and continue to grow sustainably. We sleep better at night knowing that we don’t have to raise money. Maybe it’s a little old school, but we believe businesses should be profitable to survive long term.
• We’re diverse. No, really, we are. Compare the “Our People” page on our website to others you know. We think you’ll agree!
• We’re transparent: Every month we openly share our strategy and financials so you feel ownership of your role in the company’s success.
• We’re structured as a partnership versus a corporation: We’re the only EOR in the world that’s structured this way, allowing us to attract some of the best talent since everyone has the opportunity to be a partner in the firm.
• We are the scrappy underdog: We think it’s more fun to be a pirate than to be in the navy.

Protecting Yourself Against Recruiting Scams

Please be aware that there are people impersonating GoGlobal employees and creating fake job listings to steal personal information and/or money from candidates. We want to make sure that all interested applicants stay safe when applying for jobs at GoGlobal.

Follow these tips to safeguard your personal information:

Verify Job Listings:

• All legitimate GoGlobal job openings on external platforms (e.g., LinkedIn, Indeed) are also listed on our official website: GoGlobal Careers. If you spot a GoGlobal position solely on a job board, without a corresponding listing on our site, it's likely a scam.

Check Email Domains:

• GoGlobal employees only use email addresses ending with "@goglobalgeo.com". If you receive communication from someone claiming to be from GoGlobal, ensure their email domain matches our standard.

Validate Job Offers:

• Legitimate job offers at GoGlobal entail a rigorous interview process involving multiple rounds. Be wary of any offer received without undergoing this standard procedure.

Protect Personal Information:

• GoGlobal never solicits passport details, financial information (such as credit cards or bank accounts), or money from job candidates. If asked for such information prior to a thorough interview process, it's likely a scam.

Verification Assistance:

• If you've received a job offer from GoGlobal but are unsure of its legitimacy, contact us at hr@goglobalgeo.com before divulging any personal information for onboarding purposes. We're here to assist you in verifying the authenticity of the offer.

Stay vigilant and prioritize your security throughout the job application process. If you encounter any suspicious activity, don't hesitate to reach out to us for clarification. Your safety is paramount to us at GoGlobal.

**Kindly review the provided privacy notice (LINK) to gain a comprehensive understanding of our policies and practices governing the treatment of your Personal Data.

Responsibilities

• Develop and manage retail marketing team to support the marketing plan and achieve business objectives. 

• Develop and implement integrated marketing plans to drive sales and brand awareness of offline retail channels. 

• Collaborate with the sales and operation team to create and execute promotional campaigns, including in-store displays, training, product demonstration, offline advertising, and other marketing initiatives. 

• Work closely with the marketing and purchasing team to identify product trends, features, and benefits that resonate with our target audience. 

• Create and manage budgets for all marketing activities, ensuring that spending is in line with the overall business objectives. 

• Conduct market research to identify customer needs and preferences, new opportunities, stay up-to-date on market trends and competitive activity by competitors in the consumer electronic industry. 

Requirements

• Bachelor's degree in marketing or related field. 

• Minimum of 5 years of experience in retail marketing, with a focus on offline marketing channels, preferably with a focus on consumer eletronics products.

• Strong analytical skills and ability to use data to make strategic decisions.

• Excellent communication and interpersonal skills, with the ability to build relationships and influence others. 

• Demonstrated success in developing and executing marketing plans that drive sales and brand awareness. 

• Experience managing a team and working cross-functionally with sales, purchasing, and external partners. 

• Ability to manage multiple projects simultaneously and work in a fast-paced, deadline-driven environment.

The role will be part of the Care Operations team and will manage Intellect’s mental healthcare provider network so as to offer a best-in-class medical network spanning across and beyond Asia so as to meet our customer needs. This role will act as the main liaison with network partners from sourcing, contracting, onboarding, implementation, ongoing relationship management, performance monitoring and reporting. This role will also work closely with the internal care operations team to  develop and implement operational processes and Service Level Agreements (SLAs), while working closely with internal and external stakeholders to ensure operational performance, efficiency and quality.

• Develop and manage the network partners playbook, including onboarding processes, operational guidelines, integration processes and support systems.
• Strategic demand forecasting and planning to map partner requirements across the region. Formulate and implement short-term and long-term strategies on the partnership, commercial and operational model of each partner.
• Foster strong working relationships with partners, from sourcing, contracting, onboarding, implementation, reporting, performance monitoring, success enablement to reporting.
• Development and implementation of processes, SOPs and SLAs, with continuous refinement and monitoring
• Metrics tracking and reporting for data-backed recommendations to the management
• Leading the end-to-end implementation of data-backed initiatives to meet SLAs and performance metrics
• Strong project management skills to drive projects, establish proper governance over project plans and map operational resources required for successful implementation of projects relating to process improvement, service quality, product implementation, reporting and automation.
• Strategic forecasting and planning, and the acquisition of internal and external network partners
• Stay abreast of changes and/or updates in relevant policies, procedures, and regulations

• Bachelor’s Degree or equivalent work experience
• More than 3 years of experience in managing partners/vendors from end-to-end, including acquisition, relationship management, performance monitoring
• Preferably in the Healthcare / Patient experience-related industry
• Strong operational background, able to get hands on in developing processes from ground-up.
• Strong data and metrics management skills to drive data-backed strategies
• Thrive in meeting tight deadlines and managing priorities under pressure
• Open to candidates in Malaysia and Philippines

• Work in a diverse environment with people from over 10 countries
• A generous leave policy
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

The Role:

As the Care Account Operations Specialist, you will work closely with the Care Account Manager to drive and support Intellect’s clinical operations tailored for our enterprise clients across the APAC region.

Your role will be pivotal in transforming and optimising our clinical operational processes, drawing from best practices in electronic medical record systems and other healthcare innovations. With a strong foundation in clinical informatics, you'll ensure that our services are both efficient and of the highest quality.

You will be the primary liaison for the enterprise client, responsible for planning and deploying clinical staff to provide care services, including individual and group therapy sessions, critical incident stress management (CISM), and mental health/wellness related training sessions. A significant part of your role will involve setting up, reviewing, and refining our Standard Operating Protocols (SOPs) to ensure that Service Level Agreements (SLAs) are consistently met.

Your passion for destigmatising mental health, combined with your adherence to the highest ethical and professional best practice standards, will drive the success of this role. You will collaborate closely with the Client Success (CS) team and other internal stakeholders.

• Assist the hiring team in onboarding and training clinical and counselling staff for onsite clinical services.
• Implement and refine operational processes to meet client’s demands for an effective clinical care solution, including crisis helpline and roster management for onsite/virtual care.
• Take the lead in setting up, reviewing, and refining clinical Service Level Agreements (SLAs) and SOPs.
• Work with internal commercial, clinical, and strategy teams for alignment with commercial demand, internal policies, and processes.
• Continuously refine and improve our clinical and operational processes, leveraging your experience in transforming electronic medical record systems and training end-users.
• Conduct talks and workshops at the client’s site (on an as-needed basis)

• Minimum Masters Degree/Postgraduate qualifications in Counselling/Psychology/other mental health-related degrees, or a background in nursing.

• Experience in managing remote teams across multiple locations, preferably within the clinical/healthcare sector.
• Relevant experience in implementing operational processes, including crisis helpline and roster management for onsite/virtual care.
• Minimum 3 years of post-graduate working experience.
• Strong client engagement skills, with an ability to build connections effortlessly.
• A growth mindset towards learning, constantly unlearning, relearning, and reintegrating new skills.
• Must be willing to travel on an as-needed basis to the clients’ sites in Kuala Lumpur (mainly in Kuala Lumpur Sentral).

• Work in a diverse environment with people from over 10 countries
• A generous leave policy
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun

Wood Mackenzie is looking for an enthusiastic, talented, and ambitious sales professional to join our growing Metals & Mining Sales team.  The role is to partner with the regional sales teams to further identify, grow and embed our metals suite across our existing customer base.  The role will be responsible for growing our metals business across APAC.

The Technical Sales Specialist will report into the Head of Metals & Mining Sales. You will be instrumental in assisting the sales team achieve its sales targets as well as ensuring knowledge transfer across the business.

We are looking to diversify our talent pool and bring in best practice from other industries to enable us to reach our ambitious growth targets. This is your opportunity to grow your brand within the business and externally.

Main Responsibilities

• Product and sector expertise:
  • Develop a deep understanding of the value of our metals & mining solutions to our customers and a good understanding of the metals & mining sector to support new business identification and customer retention.
  • Act as an internal ambassador for the metals & mining business, supporting communication of product enhancements and market developments across the organisation and working with teams including sales, customer focus, customer solutions, marketing, research and consulting.
• Retention and proactive new business development:
  • Partner with Regional Sales colleagues to broaden and deepen our metals relationships within existing customer accounts, understand customer workflows and demonstrate how our metals & mining solutions can address them, identify unmet customer needs, and uncover new buying centres.  
  • Lead all aspects of the customer lifecycle by working with other functions to support onboarding, engagement, retention, and cross selling.
• Territory planning:
  • Develop, regularly maintain, and own a sales plan for your territory. Identify key growth markets, needle moving opportunities, and risks within your existing portfolio to plan your time effectively and develop a sales strategy and tactics.
  • Collaborate with other stakeholders to build and execute on your plan, including Regional Sales, other Product Sales colleagues, Customer Success, Research, and Consulting.  
• Product development collaboration:
  • Work closely with the Product and Research teams to help shape the metals & mining product development roadmap based on customer feedback, your experience and knowledge of customer workflows, and relevant competitor intelligence.
  • Support new metals & mining product and service development launches.

Company:

MMC Corporate

Description:

Marsh and McLennan Companies (MMC) is seeking candidates for the following position based in the Kuala Lumpur Office in Q Sentral:

Specialist - IT Product Support

What can you expect?

• Be a member of the Application Management Services (AMS) Application Support Group under MMC Tech Elevate your IT processing knowledge
• Interact diverse colleagues and stakeholders from various line of business within MMC
• Hybrid workplace model 

What is in it for you?

• Provide high quality support to the Operations business across the Pacific Region.
• IT related training opportunities

We will count on you to:

• Rendering Level 2 support of APAC Insurance Solutions for our clients adhering to the INC/SR/CQR processes.
• Responsible for the configuration and maintenance of the applications
• Communicating effectively with business stakeholders, vendor and internal technical teams for issue resolutions.
• Acknowledges, updates and resolves incidents in the company’s incident management and tracking tool
• Investigates and diagnoses incidents and identifies misrouted tickets and re-assigns them appropriately
• Reviews all open, in-work, and pending incidents within ticket handling SLAs
• Provides incident resolution and recovery
• Managing and co-ordinating escalations to other AMS teams and Major Incident Management teams
• Works closely with Tier 1 team as well as Tier 3 project teams
• Provide support during core hours and on-call support for business critical application during non-core hours

What you need to have:

• At least 4-8 years of relevant experience in product support or in a similar role
• Strong application support experience in insurance domain applications and user issues resolution on Policy/Proposal/Client/Insurers/Billing etc
• Good general knowledge of standard computer software
• Excellent verbal and written communication skills
• Superior customer service skills

​

What makes you stand out:

• Strong customer support, communication and documentation skills
• Able to multi-task, with excellent time management and prioritization skills
• Flexible around working hours – occasional weekends/after-hours work will be required

Marsh & McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter @mmc_global or subscribe to BRINK.

Marsh and McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

Company:

Marsh Commercial

Description:

Marsh and McLennan Companies (MMC) is seeking candidates for the following position based in the Kuala Lumpur Office in Q Sentral:

Specialist - IT Product Support (Full Stack Applications)

What can you expect?

• Be a part of a global operation team
• Elevate your IT processing knowledge
• Interact diverse colleagues and stakeholders from various line of business within MMC

What is in it for you?

• Participate in regional projects
• Career Development and Training Opportunities

We will count on you to:

• Responds to incidents within SLA
• communicates and follows up with colleagues on all incidents and requests.
• Escalates incidents and questions to appropriate support groups.
• Uses corporate incident management system to record and track
• Provide technical applications support across a range of technologies including but not limited to Java, Kubernetes, Mongo DB
• Take ownership of end user incidents providing effective communication and resolution

What you need to have:

• Bachelor's degree or equivalent and 3+ years of experience in supporting full stack applications
• Excellent technical trouble-shooter
• Must have debugged large applications from full stack perspective
• Database knowledge writing complex SQL queries in any RDBMS tool (Oracle or anything similar)
• Expertise in supporting applications based on JSP and Servlet, Apache Struts framework, Java, Springboot, .NET, REST Api’s, Angular
• Experience supporting Containerized applications

What makes you stand out:

• Strong interpersonal skills in order to work with Technical and Non-Technical personnel
• Good communication and interpersonal skills
• Demonstrate ability to be flexible with working hours, to react to situations within the App Support environment
• Being team oriented

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy, and people. The Company’s 81,000 colleagues advise clients in 130 countries.  With annual revenue over $19 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and wellbeing for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter or subscribe to BRINK. 

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law

WHO ARE WE?

Kaliber is a performance marketing agency & consultancy composed of passionate digital marketers that offer thought leadership, world-class strategy, and execution for our fast-growth clients. We take major pride in learning & development for our team, sharing over $500M in experience in digital advertising. Kaliber has a diverse portfolio of clients, a team of over 30 performance experts across 6 countries, and a welcoming company culture.

ABOUT THE ROLE

The performance specialist role directly impacts the success of paid digital marketing campaigns. Their contribution will drive impressive performance and growth through continuous reviewing, monitoring, reporting, and optimization of paid channels such as (but not limited to) Google Ads, Facebook Ads, TikTok Ads, Programmatic, and LinkedIn Ads. The specialist will be solely accountable for the accuracy, efficiency, and quality of their output.

The role requires a savvy digital marketer with hands-on execution experience and reporting involvement in paid search and/or paid social campaigns. A tactical mindset, problem solver, results-driven, attention to detail, and team player mentality are some of the attributes that will warrant a successful and progressive career journey within Kaliber.

The role will expose the successful candidate to the global market strategies and tactics for various channels and verticals, working alongside collaborative and passionate colleagues across multiple countries. They will be allocated a reasonable set of client campaigns to manage, supported by senior colleagues such as performance managers and strategists.

RESPONSIBILITIES

Campaign Management and Execution (50%)

• Acknowledge and execute the delegated tasks from Account Managers and Performance Managers in a timely manner
• Proactively schedule and perform recurring optimizations including bid management, budget allocation, forecasting, performance monitoring, strategic testing, campaign expansion, reporting, etc.
• Prioritize conflicting tasks and actively communicate tasks progress and completion time to manage stakeholder expectations
• Perform corrective actions for performance and budget pacing
• Thoroughly review all outputs to ensure accuracy, quality, and best practice
• Assist in the onboarding of a new client when necessary
• Liaise with contractors and freelancers for support in campaign execution

Investigation & Reporting (30%)

• Proactively monitor and communicate campaign performance to immediate stakeholders
• Assess, investigate, and resolve campaign issues and poor performance
• Produce insightful reports (ad hoc and scheduled) for the allocated channels
• Initiate discussions with managers on growth strategies
• Employs analytical reasoning, data analysis, and problem-solving skills to effectively and efficiently manage campaigns
• Collaborate with the Data team to continually provide feedback to optimize client dashboards more efficiently and effectively
• Reach out to senior support immediately and proactively when across arduous issues

Communication & Collaboration (20%)

• Contribute ideas and insights to the development of digital strategies for paid campaigns, including strategic roadmaps, media plans, experiments, and promotional campaigns
• Provide task briefs to other departments such as Creative and Data
• Effectively communicate internally and externally with direct stakeholders
• Acknowledge and respond to client communications

IDEAL CANDIDATE

Qualification and Experience

• 2+ years paid social and/or paid search campaign management experience ideally at an agency, ad tech provider, or client-side with over $50K per month budgets
• Bachelor’s degree or equivalent experience

Technical and Soft Skills

• Skilled proficiency in directly managing and strategizing for Google Ads and Facebook Ads as a minimum
• Experience in using Project Management software (preferably ClickUp)
• Excellent written and spoken interpersonal skills
• Proficiency in the following is an advantage: Google Analytics, Google Tag Manager, Google Data Studio, and Google Workspace Suite

Personality Traits

• Demonstrates Kaliber’s core values — transparent, communicative, people-centric, accountable, and possesses expertise in ones craft
• Engages proactively within a team environment
• Ability to use initiative and work without a high level of supervision
• Ambition to understand the business and what drives performance
• Excellent attention to detail
• Ability to work in a fast-paced environment
• Quality-driven, consistently aims to uphold high standards
• Maintains strict discretion and confidentiality
• Ability to navigate matrixed relationships, manage numerous partners, and coordinate resources to deliver desired outcomes

• Hybrid-Remote team
• Flexible working hours
• Fast-growing startup company
• Friendly work environment
• Paid time off, including sick leaves and emergency leaves
• Provision for company-owned laptop
• Opportunities to develop into senior management roles
• and more!
  

NOTE: We are looking for candidates who are open to a hybrid, but flexible working set-up!