Total 48 Market Research Analyst job vacancies in Selangor

     

JOB DESCRIPTION:

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Supply Chain

     

DIVISION:

        

LOCATION:

Malaysia > Selangor : Imazium, No. 8, Jalan SS 21/37

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

No

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

     

     

     

Primary Tasks 

• Data collection as well as the merging of datasets from various excel files or Google Sheets
• Ensuring the integrity of the data/information in MS Excel files by making sure there are no errors or mistakes in them

Other tasks for applicants who like more complex work:

• Conducting business research on selected topics of interests which can be related to any other field like economics, finance, marketing, social media, human resource, psychology, law and etc. depending on your major or specialization
• Analysing the data for your research and determining how the findings can affect any aspects of our operations (Ex. Marketing, Sales, Human Resource Management, etc)
• Helping us come up with design concepts or prototype designs for our website and mobile App using Adobe XD OR marketing or social media posts and banners with tools like Canva if you like to be creative
• Working with employees from other departments such as Finance, Graphics design, IT, Psychology, etc to work on specific tasks if needed
• Clearly and openly, communicating problems and solutions via Skype with the Managing Director

We are looking for a Customer Experience Analyst to join our team in Cyberjaya.

As a Customer Experience Analyst, you will provide support for all end-user/ desktop technology requests or issues that customers present.

Your core objective is to restore service for the customer as quickly as is possible and, where further escalation is required, provide a single point of contact and ownership.

Responsibilities

• Diagnose issues and provide speedy solutions, utilising knowledge to personally achieve service restoration
• Provide high level customer focus through delivery of accurate information to business clients regarding availability and functionality of services and customer's applications
• Escalate all unresolved problems/requests to relevant teams providing accurate categorization, assessment, and prioritisation
• Perform remote diagnostic troubleshooting and checks for customer incidents

• A motivated and driven person with a proven IT background or a first-rate IT customer service consultant with a passion for IT/ Network/ Desktop Computing. Customer success is in your veins. You thrive on playing your part in helping customers achieve their goals.
• Ideally, you will need to have a degree or formal IT qualification and/or experience in a similar role, with proven experience in IT customer service support.
• Technology-wise, you must have a basic technical understanding of LAN/WAN/ Security/ Server / Active Directory/ Desktop/ Windows 10 technologies and a sound understanding of what ITIL is and MS office packages.
• Preferably with at least 1 to 2 years of work experience in an IT / NOC/ Managed Services environment
• You will have demonstrable problem solving skills
• An analytical and systematic approach in resolution, coupled with excellent relationship management skills will see you excel
• Ability to communicate fluently in English at all levels and a can do attitude is key.
• This role currently operates on a permanent night shift ( Mondays to Fridays) in Cyberjaya and is a 12 months contract role

As a valued member of ‘Logicalis Australia’ you will enjoy several benefits, such as;

• Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"
• Pick your own adventure: Our people have moved from Help-desk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
• Flexible, modern, working arrangements: Flexible model that allows for productive remote working and in person collaboration. #LI-Hybrid

*Do I need to meet all the requirements to apply?*

No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie Confidence, Capability, Curiosity

About us

We are Logicalis, Architects of Change™. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

For people living with disabilities, chronic illnesses, or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.