Your Browser is Not Supported
To ensure jobstore run smoothly, please use the latest version of the following supported browsers:
Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.
Shape your Career with Citi
Citi’s Custody Operations supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions
We’re currently looking for a high caliber professional to join our team as Officer, Custody Securities & Derivatives Analyst ( Hybrid ), (Internal Job Title: Securities & Derivatives Analyst 1 - C09) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
In this role, you’re expected to:
The role is part of the high-level review of the types of work performed. Other job-related duties may be assigned as required. Management may decide to add/change additional roles as and when deemed necessary for the continuity of business.
As a successful candidate, you’d ideally have the following skills and exposure:
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
https://jobs.citi.com/dei
------------------------------------------------------
Job Family Group:
Operations - Transaction Services------------------------------------------------------
Job Family:
Securities and Derivatives Processing------------------------------------------------------
Time Type:
------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
Official account of Jobstore.
Administer, maintain and support MFM Group of Companies Servers, IT related computer hardware & software, network infrastructure & its connectivity to ensure smooth operation.
Responsibilities:
Ensure efficiency in PC software, hardware support and high availability of network infrastructure for WAN (broadband) and LAN, wired and wireless communication within the Group of Companies.
Proactively monitor, identify and resolve technical problems, network infrastructure, configure and administer IT related hardware/software problems to meet users’ expectations within a stipulated time.
Maintain all IT related inventory and software licensing control.
Generate / maintain appropriate technical documentation, system manuals, workflow processes, procedures and guidelines.
Evaluate and recommend IT related hardware and software solution.
Supervise and work with vendors to ensure projects/tasks are implemented as per specification and on time.
Ability to integrate various hardware platforms, whenever necessary in different topology.
Assist in every related area of network infrastructure and IT related hardware/software whenever required to ensure the continuous smooth running of the operation.
To perform any other tasks or assignments as directed by the management from time to time
Official account of Jobstore.
Administer, maintain and support MFM Group of Companies Servers, IT related computer hardware & software, network infrastructure & its connectivity to ensure smooth operation.
Responsibilities:
Ensure efficiency in PC software, hardware support and high availability of network infrastructure for WAN (broadband) and LAN, wired and wireless communication within the Group of Companies.
Proactively monitor, identify and resolve technical problems, network infrastructure, configure and administer IT related hardware/software problems to meet users’ expectations within a stipulated time.
Maintain all IT related inventory and software licensing control.
Generate / maintain appropriate technical documentation, system manuals, workflow processes, procedures and guidelines.
Evaluate and recommend IT related hardware and software solution.
Supervise and work with vendors to ensure projects/tasks are implemented as per specification and on time.
Ability to integrate various hardware platforms, whenever necessary in different topology.
Assist in every related area of network infrastructure and IT related hardware/software whenever required to ensure the continuous smooth running of the operation.
To perform any other tasks or assignments as directed by the management from time to time
Official account of Jobstore.
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.
To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.
If you believe in developing a better tomorrow, read on.
About the Role
• Administers and handles the Agency Contest R&Rs, Agency Compensation Handbook and other policy management related documents/publications to support the business requirements.Agency Related Expenses (ARE) Management:
Budget
ARE Reporting & Monitoring
Cross Charging
Ad-hoc and regulators
Data Analytics:
Job Requirements:
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Official account of Jobstore.
Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.
Shape your Career with Citi
Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions
We’re currently looking for a high caliber professional to join our team as Officer, Change Business Analyst Supervisor – Fund Accounting - Hybrid (Internal Job Title: Fund Accounting Intmd Analyst - C11) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
We have a variety of programs that help employees balance their work and life.
Job Purpose:
The Fund Accounting Change Business Analyst is an intermediate level position responsible to in-business change support for Fund Accounting Operations - Transaction Services team.
Job Background:
FA Change Business Analyst is mainly responsible to support client change requests and process improvement initiatives which require extensive analytical skills with FA Operations expertise. This role is expected to assist in requirement gathering and impact assessment with relevant SMEs in determining the optimal solution.
In this role, you’re expected to:
Mainly serve as Business Analyst for client change requests in requirements gathering, impact assessment and proposed solution.
Review ageing change items to ensure no overdue implementation on ongoing change requests
Monitor work activities to ensure timely updates provided on ongoing change requests
To provide end-to-end coordination work and perform impact assessment on assigned change requests
To assess and develop solutions that will bring productivity and cost efficiency for Fund Accounting Operations
To produce Business Requirement Document for any technology related request
To provide testing support to perform any validation testing required by Operations prior to change implementation
To deliver solution for the change requests / projects assigned within agreed timeline with client
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
To perform end to end fund setup activities for new or existing fund.
Liaison with Business Support team and system vendors to bring on solutions including test coordination with testing team.
To perform process mapping and deep dives on process improvements.
Act as Fund Accounting Operations focal point in governance forums.
As a successful candidate, you’d ideally have the following skills and exposure:
Bachelor’s degree/University degree or equivalent experience
Min 5 years of relevant experience
Possess great analytical and problem solving skills
Preferable to have experience in fund accounting operations
Experience working in fund administration, change management, and/or project management
Knowledge of financial operations Skills: (technical skills)
MS Access and SQL knowledge required
Advanced MS Excel and PowerPoint skills
Preferably well-versed in Multifonds / TLM / pControl Web / pControl FOF
Ability to work as a team player and work with people of different culture
Positive attitude and have a problem-solving aptitude
Comfortable managing multiple tasks within a fast-moving environment
Consistently demonstrates clear and concise business writing and verbal communication
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
https://jobs.citi.com/dei
-------------------------------------------------
Job Family Group:
Operations - Transaction Services-------------------------------------------------
Job Family:
Fund Accounting------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
Official account of Jobstore.
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.
To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.
If you believe in developing a better tomorrow, read on.
About the Role
To build and implement the data science approach and road map to support long-term and short-term business needs.Job Requirements:
#LI-DNI
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Official account of Jobstore.
The Fraud Ops Analyst 2 is an intermediate level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.
This role will support the Singapore and Hongkong markets hence proficiency in Cantonese and Mandarin is required.
Responsibilities:
Analyze fraud trends, conduct investigative Research into losses, and analyze loss type data to determine fraud patterns
Performs data validation independently in support of fraud management personnel
Assist in executing the business strategy by developing and producing Management Information Systems and analyses
Make recommendations related to fraud prevention and loss control and ensure the quality of the tasks/services provided
Provides guidance and input to department, cross functional or cross area teams that focus on process improvement efforts or projects
Monitor, assess, analyze and/or evaluate processes and data, and identify policy gaps and formulate policies
Interpret data and make recommendations, and basic working knowledge of industry practices and standards
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
At least 2 years of experience in a related role
Amenability to work in shifting schedules including weekends and Public holidays, if needed
Must have the ability to speak Cantonese and Mandarin fluently
Good English communication skills
Consistently demonstrates clear and concise written and verbal communication
Demonstrated ability to remain unbiased in a diverse working environment
Education:
Bachelor’s degree/University degree or equivalent experience
-------------------------------------------------
Job Family Group:
Operations - Services-------------------------------------------------
Job Family:
Fraud Operations------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
Official account of Jobstore.
As an Analyst at IQVIA, you will provide high quality, on-time input to client projects in the healthcare/life sciences field. Assignments typically require analysis and problem solving within an established framework.
Skills & Experience
As a Consultant at IQVIA, you will be responsible for the development & delivery of consulting projects. You will also be part of the regional consulting group and will have the opportunity to support larger & more complex projects in the Southeast Asia region.
A Consultant at IQVIA:
Skills & Experience
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
Official account of Jobstore.
Senior International Consulting Analyst
What can you expect?
What is in it for you?
We will count on you to:
What you need to have:
What makes you stand out:
Marsh & McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter @mmc_global or subscribe to BRINK.
Marsh and McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.
Official account of Jobstore.
Country
MalaysiaJob Family
OperationsWe show the world what people want.
Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.
We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.
Job Description
Ensures the data integrity during data processing.
Verify the accuracy and validity of data processed.
Resolve and check any quality issues raised by supervisors/clients.
Maintain positive working relationships and open communication with local, regional and global colleagues.
Continually innovate, develop and suggest enhancements to gain better work efficiency
Ensure that the company’s regional and global standards are adhered to at all times
Sound computer skills in areas of MS Word, MS Excel, and MS PowerPoint
Speed is of the essence for data processing specialists. Ability to manage time spent on a project is important.
Ability to work independently with the ability to prioritize and multi-task; able to think rationally under pressure.
Good relationship building skills (internal, external and cross-cultural)
Fast leaner and able to adapt quickly
Attention to details
Patient, flexible and numerate; quality consciousness
Ability to coordinate a number of projects at any one time
Innovative
Personal Attributes
Ability to work under the pressure of deadlines and targets
Positive ‘can do’ mindset
Committed and dedicated
Prepared to take ownership of issues and responsibility for actions
Strong work ethic and reliability
Team player
Professionalism and discrete
Able to work independently with minimum supervision
Self-motivated
Specific Qualifications
Preferably a Degree/Diploma holder.
Good computer skills and broad interest in internet research
Interest in consumer product specifications
Fresh graduate is encouraged to apply
We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential.
We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.
We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.
Learn more about how we are driving diversity and inclusion in everything we do on: https://www.gfk.com/about-gfk/diversity-and-inclusion
At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.
We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.
Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!
Official account of Jobstore.
Responsibilities:
Perform site selection (if applicable), initiation, monitoring and close-out visits in accordance with contracted scope of work and good clinical practice. If applicable, Clinical Research Associates may be accountable for development of project subject recruitment plan on a per site basis. Support work with sites to adapt, drive and track subject recruitment plan in line with project needs to enhance predictability.
Provide monitoring visits and site management for a variety of protocols, sites and therapeutic areas.
Administer protocol and related study training to assigned sites and establish regular lines of communication with sites to manage ongoing project expectations and issues. Evaluate the quality and integrity of study site practices related to the proper conduct of the protocol and adherence to applicable regulations. Escalate quality issues as appropriate.
Manage the progress of assigned studies by tracking regulatory submissions and approvals, recruitment and enrollment, case report form (CRF) completion and submission, and data query generation and resolution. May support start-up phase.
Create and maintain appropriate documentation regarding site management, monitoring visit findings and action plans by submitting regular visit reports, generating follow-up letters and other required study documentation.
Build awareness of features and opportunities of study to site.
Collaborate and liaise with study team members for project execution support as appropriate.
Requirements:
Bachelor's degree in a health care or other scientific discipline or educational equivalent.
Minimum of 1+ years of on-site monitoring experience; or equivalent combination of education, training and experience.
Computer skills including proficiency in use of Microsoft Word, Excel and PowerPoint and use of a laptop computer.
Good written and verbal communication skills
Good organizational and problem-solving skills
Effective time management skills
#LI-Hybrid
#CRAFSAJD
#CRASDAJD
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
Official account of Jobstore.
Country
MalaysiaJob Family
OperationsWe show the world what people want.
Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.
We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.
Job Description
The Client Data Specialist is responsible to create, maintain, and troubleshoot GfK POS reports, and to ensure GfK data and reports are delivered within stipulated time to the designated destination correctly with high accuracy in term of data format and quality, based on client subscriptions. All tasks are done in accordance to definitions within the GfK Process House.
You will...
Create reporting templates in system based on requirement provided by commercial team. Perform maintenance and troubleshooting when there are report and data issue.
Troubleshoot issue with data, reporting system, and delivery systems by understanding all interconnected parts in between.
Ensure all reports are delivered in high quality and on time. Monitor report generation status and resolve any issue that might occurred during this process.
Communicate with stakeholders with local and regional commercial team on topics regarding reporting and delivery.
Discuss with international team to resolve issue from reporting and delivery systems.
Handle all Jira tickets and ensure all tickets are complete with high quality and within the approved SLA. Provide solutions and support on reporting related issue, requests or queries raised by stakeholders thru Jira.
Participate fully in delegated minor/major ad hoc projects.
Set up, modify, and troubleshoot GfK’s complex online reporting tool.
Post-process of reports by running automation tools.
Blast memo to external clients on issues about delivery and change of data.
Liaise with other teams within GSCs and regional & global teams for issues impacting data quality and delivery timeliness.
Process any work-related tasks as assigned by immediate superior.
Assist commercial team in preparing client presentations, by analyzing what is needed in the presentations and update charts with latest data & analysis.
You have...
Diploma/ Degree level in IT, Computer Science, Mathematics, Statistic, or any other related fields.
Advanced computer literacy, especially in the areas of Microsoft Word, Excel, and PowerPoint.
Very good command of English, both spoken and written. Knowledge of other languages will be an added advantage.
Basic concept of working with databases.
Sound analytical skills and the ability to interpret research data accurately.
Ability to work with tight deadlines and willing to work extra hours to fulfil client requests.
High attention to details, able to see spot the tiniest elements within a large dataset.
Good communication and relationship building skills (internal, external, and cross-cultural).
Good time management skills, ability to work independently without constant supervision.
Ability to prioritize work and multitask, able to think rationally under pressure.
Business goal-oriented mindset and ability to work effectively with fellow colleagues & line manager, and value the importance of accuracy and with high attention to details while executing daily tasks.
Benefits
Flexible/hybrid working environment
Annual Wage Supplement
Friendly, supportive, and inclusive working culture
Free flow of snacks and coffee
Have a break by playing Nintendo Switch
Celebrate your birthday - 1 day off in the birthday month
And many more…
We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential.
We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.
We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.
Learn more about how we are driving diversity and inclusion in everything we do on: https://www.gfk.com/about-gfk/diversity-and-inclusion
At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.
We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.
Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!
Official account of Jobstore.
Our Evaluation Services department produces independent, trusted and actionable ratings and insights that empower all companies to continuously improve their sustainable business practices, ultimately contributing to a positive change at a global scale.
We produce independent, trusted and actionable ratings and insights that empower all companies to continuously improve their sustainable business practices, ultimately contributing to a positive change at a global scale. In this job you will:
• Collect relevant CSR news articles information from online as well as other recognized sources
• Assess whether news is pertinent for our evaluation team
• Create abstracts of news related to social and environmental issues
• Update the database with articles collected
• Contribute in various projects and assisting the 360 news team
• Suggest and implement process improvements
Official account of Jobstore.
Administer, maintain and support MFM Group of Companies Servers, IT related computer hardware & software, network infrastructure & its connectivity to ensure smooth operation.
Responsibilities:
Ensure efficiency in PC software, hardware support and high availability of network infrastructure for WAN (broadband) and LAN, wired and wireless communication within the Group of Companies.
Proactively monitor, identify and resolve technical problems, network infrastructure, configure and administer IT related hardware/software problems to meet users’ expectations within a stipulated time.
Maintain all IT related inventory and software licensing control.
Generate / maintain appropriate technical documentation, system manuals, workflow processes, procedures and guidelines.
Evaluate and recommend IT related hardware and software solution.
Supervise and work with vendors to ensure projects/tasks are implemented as per specification and on time.
Ability to integrate various hardware platforms, whenever necessary in different topology.
Assist in every related area of network infrastructure and IT related hardware/software whenever required to ensure the continuous smooth running of the operation.
To perform any other tasks or assignments as directed by the management from time to time
Official account of Jobstore.
Responsibilities for Support Engineer:
IT services and support activities:
Troubleshoot and support End User related issues.
Pick up, acknowledge, and resolve incidents and requests promptly for users working from the office or remotely.
Thoroughly document all troubleshooting steps and create knowledge base articles of resolutions.
Prioritise issues and work with Support Team Leads, Application Managers, IT Operations, Vendors, and other teams to resolve issues, minimising escalations.
Escalate high-priority issues to Support Team Leads and Senior Management.
Provide first-line support for Laptops, PCs, Printers, Office 365, Active Directory, Networking and Ticketing.
Assist with onboarding and offboarding new starters, including preparing equipment for new starters and account creation or removal in supported applications.
Provide Executive support to Senior Management and be the point of contact on-site for all IT-related matters.
Perform health checks and monitor automated system and application alerts, resolving issues where possible.
Learn new technologies and acquire new skills to cater to the changing demands.
Any other ad-hoc tasks.
Solid technical knowledge in Windows (10,11, Server), Azure Active Directory, Microsoft 365, Exchange, MS Teams, MDM, MAM, Auto Pilot, Intune, JAMF, Microsoft Virtual Desktop, Citrix XenApp, and Monitoring tools.
Proven experience in technical support activities for laptops, desktops, smartphones, telephony, and networking.
Working knowledge of ITIL processes (certification desirable).
Experience working with IT ticketing systems such as Manage Engine, JIRA Service Desk, or ServiceNow.
Official account of Jobstore.