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Support Analyst
3.6
27 September 2026
Valuable experience, but compensation could be better
Pros: I gained a lot of practical experience here, especially in troubleshooting and customer service within the IT sector. The team was generally collaborative and willing to help out, which made the day-to-day less stressful. Being part of an established IT solutions provider was a plus, allowing exposure to various business challenges.
Cons: The primary drawback was definitely the compensation package, which felt a bit low compared to market rates for similar roles in São Paulo. While there's potential for learning, structured career progression paths weren't always clear, making it hard to see a long-term future beyond the initial role.
Advice to Management: Consider reviewing the pay scale to better reflect industry standards and the value of experienced employees. Also, formalizing career development tracks would boost morale and retention.
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