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This role reports directly to the Director, Infrastructure & Operations.
The Associate Director of End User Services leads the team in KPMG Singapore to provide best in class customer experience to our users. He will work with the Helpdesk Manager to deliver modern workspace services that will exceed expectations with regards to performance, defined metrics/key performance index and customer service, while keeping standards and processes in place.
The role involves the following:
• Understand the technologies that have been deployed in-house and managed by the Infrastructure & Operations organization, so as to optimize the end user experience for those technologies affecting modern workspace and mobility.
• Work closely with the Helpdesk manager, Modern Workspace SME and ServiceNow process SME to develop solutions, processes and procedures that will improve customer success. Maintain operational oversight of the End User Services team.
• I&O budgeting and tracking for End User Services scope, covering Device As A Service, End User Software usage and licensing that integrates tightly with managing our inventory team.
• To act as a champion for modern workplace and mobility practice, in line with KPMG strategy to enable the work from anyway experience. Fully immerse in cloud centric, end user enablement services such as Microsoft Teams, OneDrive, SharePoint Online, ServiceNow and secure internet everywhere that is part of the KPMG eco-system.
• Train, coach and mentor staff reporting to him/her and interact with our internal customers. To have joint management of the inventory team.
• Be at the forefront to discover, source and adapt Modern Workspace technologies to be able to continually optimize of our End User Services. Function as an advocate for Modern workspace practices. In this regards to also drive End User Services projects for I&O
• On a day-to-day basis, the role will take charge of the following:
• Facing the business to front End User engagements and new requirements.
• Oversee, develop and optimize the End User Services processes and procedures to continually adapt to changing requirements of modern workspace services
• Support the helpdesk manager in developing and performance service management reporting
• Continually track hardware and software licensing inventory and consumption, including consolidating I&O oversight into such matters.
• Be an advocate of End User Services and champion of ITIL practices
• This role works closely within our Infra & Operation Infrastructure (I&O) team, and with our CTO Office, Enterprise Application & Engineering (EA&E), IT Security Team, Data Office, Intelligence & Insight & Project Management Office (PMO) Teams within IT Services to engage with customers (end users) in promoting the service capabilities of our IT organization. It will also ensure that end users have access to appropriate information regarding overall service performance, planned service outages and changes to service profiles.
• This role will also act as a customer advocate to delivery teams, ensuring that customer needs and expectations are understood and properly translated to operational parameters. The person is expected to have a level of knowledge and experience to act as “trusted advisor” in recommending improvements to end user project and operational activities that will enhance service robustness and reliability.
Required Qualifications:
• BSc degree in Computer Science, Information Technology or relevant field
• Proven work experience in IT Service Delivery, with at least 5 years’ experience leading End User Support and Implementation.
• Subject matter expert for ITIL practices
• Solid technical background with an ability to translate and articulate complex technical scenarios simply to a non-technical audience.
• Customer service oriented with great problem-solving skills.
• Excellent written and verbal communications skills.
• Team management skills.
Must Have:
• Expert in Microsoft Windows Desktop Operating Systems and Microsoft 365 Suite, including but not limited to:
• Windows 10/11
• OneDrive/Sharepoint/Teams collaboration
• MS Office Suite
• Windows AutoPilot or Windows As A Service
• Experience in operating and delivering the Microsoft 365 Suite as an internal service
• Minimally certified in ITIL Foundation v3 or v4
• Experience in ServiceNow ITSM
• Experience in running End User transformation and integration projects in a large organization (> 2000 users) with clear examples. Must be able to articulate:
• Scope of Project/Transformation
• Role held in said project/transformation
• User base that was impacted
• Stakeholder management
• Remote and onsite Support Experience covering End User services
Good to Have:
• Microsoft Active Directory/Azure AD, Desktop Virtualization
• Software inventory and remote-control projects
• Experience in Managed Device Management
• Non-Windows desktop computer support.
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Responsibilities:
Requirements:
Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.
At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.
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The successful candidate will be:
The ideal candidate should:
Only shortlisted candidates will be contacted by the KPMG Talent Acquisition team.
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KPMG in Singapore is part of a global organization of independent professional services firms providing Audit, Tax and Advisory services. We operate in 143 countries and territories with more than 273,000 partners and employees working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients.
At KPMG in Singapore, we understand that trust is paramount in today's rapidly evolving digital landscape. Trust in the reliability and integrity of data, and confidence that technology functions as intended is critical for organisations across all industry sectors. Our Technology Assurance team provides this assurance to stakeholders, which will range from your colleagues in financial audit teams to the C level executives in government agencies, banks, and private companies as they embark on their digital journey.
We have:
The role involves:
The ideal candidate should possess:
Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.
Official account of Jobstore.
At KPMG, your long-term future is every bit as important to us as it is to you. That’s why our aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, working across functional sectors, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. We’re proud of our culture – it’s one that recognises hard work, encourages new ways of thinking and embraces diversity and inclusion. We have an innovative spirit which inspires what we do and how we do it – striving to be better lies at the heart of who we are.
KPMG Cybersecurity professionals assist clients to address their concerns around Confidentiality, Integrity, and Availability of their technology, business systems, and information assets. Using a holistic view of how Technology and Business integrate, the Cyber team performs technology-risk focused assessments, technology compliance, IT/operational process reviews, and design of information risk & cyber security solutions.
Cyber team members regularly interact with C-Suite clients, such as Chief Executive Officer (CEO), Chief Information Security Officer (CISO), Chief Information Officer (CIO), Chief Operating Officer (COO), Chief Risk Officer (CRO) and their direct reports. Hence, a client centric mind-set, understanding of IT within a Business context, and well-developed communication skills are essential.
The role involves:
The ideal candidate should possess:
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The Insights & intelligence team within KPMG Information Technology Services is dedicated to drive business value through data-driven solutions and innovative intelligence strategies. We are committed to delivering actionable insights and empowering informed decision-making across the organization.
Responsibilities
Skills and Qualifications
Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.
At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.
Official account of Jobstore.
At KPMG, your long-term future is every bit as important to us as it is to you. That’s why our aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, working across functional sectors, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. We’re proud of our culture – it’s one that recognises hard work, encourages new ways of thinking and embraces diversity and inclusion. We have an innovative spirit which inspires what we do and how we do it – striving to be better lies at the heart of who we are.
KPMG Cybersecurity professionals assist clients to address their concerns around Confidentiality, Integrity, and Availability of their technology, business systems, and information assets. Using a holistic view of how Technology and Business integrate, the Cyber team performs technology-risk focused assessments, technology compliance, IT/operational process reviews, and design of information risk & cyber security solutions.
Cyber team members regularly interact with C-Suite clients, such as Chief Executive Officer (CEO), Chief Information Security Officer (CISO), Chief Information Officer (CIO), Chief Operating Officer (COO), Chief Risk Officer (CRO) and their direct reports. Hence, a client centric mind-set, understanding of IT within a Business context, and well-developed communication skills are essential.
The role involves:
The ideal candidate should possess:
Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.
At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.
Official account of Jobstore.
At KPMG, your long-term future is every bit as important to us as it is to you. That’s why our aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, working across functional sectors, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. We’re proud of our culture – it’s one that recognises hard work, encourages new ways of thinking and embraces diversity and inclusion. We have an innovative spirit which inspires what we do and how we do it – striving to be better lies at the heart of who we are.
KPMG Cybersecurity professionals assist clients to address their concerns around Confidentiality, Integrity, Availability and Privacy of their technology, business systems, and information assets. Using a holistic view of how Technology and Business integrate, the Cyber team performs technology-risk focused assessments, technology compliance, IT/operational process reviews, and design of information risk & cyber security solutions.
Cyber team members regularly interact with C-Suite clients, such as Chief Executive Officer (CEO), Chief Information Security Officer (CISO), Chief Information Officer (CIO), Chief Operating Officer (COO), Chief Risk Officer (CRO) and their direct reports. Hence, a client centric mind-set, understanding of IT within a Business context, and well-developed communication skills are desirable.
The role involves:
The ideal candidate should possess:
Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.
At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.
Official account of Jobstore.
KPMG in Singapore commenced work on ESG-related engagements as early as 2002, making it one of the first Big 4 firms to advise companies on their ESG journey in Singapore. The KPMG ESG team has the mission of driving large‐scale economic transformation in Singapore and the region associated with the green transition. Built on strong connectivity within local and regional markets, as well as with KPMG’s Global and Regional ESG Centres of Excellence, the KPMG ESG team houses highly technical ESG competencies and brings together best practices, all of which are directed to the co‐creation of shared value with our business partners and clients.
The KPMG ESG team also supports functional professionals across audit, tax and advisory with proposals in this area from the bid stage and through to delivery. This involves helping teams in Singapore as well as other member firms to drive pursuit execution, form a strategic response and pitch for our largest and most important opportunities globally, followed by delivery support where required.
We work on ESG reporting, strategy, and other ESG-related advisory projects such as impact investing and social return on investment. We study trends to understand future directions of ESG in different industries and advise our clients as to the adequacy and effectiveness of their measures and strategy considerations.
In light of the growing demands for social impact-related services, we are looking for a Manager to join our KPMG ESG team.
Together with a team of ESG and other professionals within the firm, you will:
We are looking for a passionate and purposeful individual(s) who:
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KPMG is one of the most trusted and respected global professional services firms. We are looking for a Pursuit Lead to work shoulder-to-shoulder with teams across the firm to win new strategic business and retain our existing client relationships. You will need to be a self-starter who can use your experience in similar roles and organisations to adopt and apply a suite of tools and a pursuit methodology to win large, complex deals.
As a Pursuit Lead, you will play a crucial role in driving business growth by leading the pursuit of new business opportunities. You will be responsible for developing and executing pursuit strategies, managing the proposal process, and collaborating with cross-functional teams to deliver compelling solutions to our clients.
Your opportunity
As part of this role, you will lead pursuits by:
How are you Extraordinary?
Share your special qualities with us. To be considered for this opportunity, your qualifications, skills & experience could include:
Requirement:
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We are inviting you to join KPMG, and together with us, drive meaningful and lasting change for our clients.
The KPMG ESG team comprises highly motivated, highly skilled individuals who work effectively together to bring the best of KPMG’s global insights, capabilities and solutions to our clients who are on their sustainability journeys.
Our clients see us as a strategic partner who work alongside them, helping them and their organizations effectively anticipate and navigate business changes which arise from the transition to a low carbon economy, and a more inclusive society.
Our projects are driven by our clients’ needs. They cover an end-to-end spectrum of consulting work with environmental and social issues as the core subject matter. These consulting projects include, but are not limited to:
• Adoption of ESG frameworks and standards, including implementation and process transformation
• Integration of ESG considerations into enterprise risk frameworks and integrated assurance frameworks
• Measurement and reporting of ESG performance, including use of data analytics solutions and application of accounting and valuation methodologies
• Development and execution of net zero strategies and decarbonization roadmaps, including carbon target setting and feasibility analysis
• Development and execution of carbon value chain roadmaps, including ethical supply chains transformations
• Development and execution of responsible business models, including strategic, operational, financial models
• Performance of due diligence and other verifications related to ESG issues
Specifically for this role:
You will be responsible for:
• Driving the growth of the ESG risk and reporting business, in line with KPMG’s overall growth strategy
• Delivering on business goals in 3 areas – team performance, financial performance, market presence
• Demonstrating KPMG’s Values, ensuring a strong culture of purposeful teamwork and growth mindset
You will need to have:
• Relevant professional qualification - ACA, ACCA, CPA or equivalent
• Subject matter expertise related to sustainability reporting matters is desirable
• Experience in a technical role – eg. accounting advisory, audit or assurance support, standard setter
• Work experience applying knowledge of sustainability reporting frameworks
• Acumen in identifying and acting on market and client opportunities
• Competencies in technical matters relating to financials, accounting, and risk
• Experience in consultancy, track record in client conversion and delivery
• A good balance of considering the big picture and attention to details
• Passion and dedication to drive team and individual professional success
• Professional maturity and soft skills to operate within large, complex organizations
• Minimum working experience – 12 years, relevant ESG certifications considered
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