JOB DESCRIPTION:

Abbott Diabetes Care (ADC) is helping people with diabetes enjoy healthier, active lives. Abbott’s life changing flash glucose monitoring technology is revolutionizing the way people monitor their glucose.

An exciting opportunity has arisen for an experienced CRM Marketing Manager to drive the planning, implementation and digitisation of a world-class CRM platform and program in Australia.

This role is based in Doncaster, Victoria.

Your responsibilities include (and not limited to):

• Develop and execute engagement and retention initiatives across both DTC and HCP Marketing to maximise customer lifetime value
• Contribute to the development of Customer Journey Mapping
• analysing touch points with the organisation and maximising loyalty and retention opportunities
• manage the end-to-end process from brief to execution and performance analysis
• Define/refine segmentation and testing strategies across multiple digital and offline engagement channels to optimise marketing spend and maximise consumer revenue
• establishing clear customer segmentation for the FreeStyle Libre & the Digital Health Platforms portfolio defining purchase patterns, sensor usage behaviours to maximise the customer lifecycle value
• Create automated triggers based on customer purchase behaviors, as well as content for a user-friendly marketing learning agenda
• Run A/B tests to improve the channel performance
• Define marketing metrics that allows for measurement and optimisation at each stage along the path-to-purchase
• Report on results and use insights to continuously optimise CRM program and digital marketing campaigns
• Work with stakeholders, service providers and agencies to gather functional and technical requirements and optimise day-to-day operations; ensure data meets functional requirements, system compliance and interface specifications

Who we’re looking for:

• 5 – 8 years of relevant CRM experience gained from a reputable consumer or reputable CRM or integrated agency; experience in direct to consumer, e-commerce and retail industries advantageous
• Analytical competency and knowledge of CRM planning and journey building, Customer Lifecycle Management, segmentation and building personalised preference centres
• Experience navigating large/complex/matrix organisations with the ability to lead, manage and influence a diverse range of stakeholders across multiple functions and geographic regions
• Strong analytical mindset and ability to conduct and produce post implementation analysis and reports with actionable improvements
• Excellent interpersonal skills, with the ability to conceptualise and communicate detailed CRM technical concepts to technical and non-technical audiences
• Experience working with Legal, Compliance and Regulatory Affairs with solid understanding of The Privacy Acts and Spam Acts for Australia and New Zealand

Due to the inherent requirements of the role, the preferred candidate must provide proof of full COVID-19 vaccination before commencement and maintain their vaccination status.

Abbott provides some fantastic benefits for our employees, these include:

• Wellness program
• Discounted Shares program
• Salary Sacrifice options
• Ongoing learning and development opportunities

This role will work within a team of very capable and passionate individuals committed to getting the best outcomes for the patients and the customers that we serve.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Abbott is committed to building a diverse workforce that values diversity across gender, age, culture, disability and lifestyle.

In order to be eligible to work for Abbott in Australia or New Zealand, you must hold current working rights with no restrictions, for the respective country applicable.

We ask that recruiters respect our internal recruitment process and PSA panel, and refrain from contacting us or referring candidates to this role.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Product Management

     

DIVISION:

ADC Diabetes Care

        

LOCATION:

Australia > Doncaster : 666 Doncaster Road

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

     

     

     

     

JOB DESCRIPTION:

Primary Job Function:

• Manage the end to end process of S&L
• Manage Supply and Logistics of incoming stock and automation of month end reporting
• Ensure adequate stock distribution and to ensure stock is available at our ports for distribution across ANZ

Core Job Responsibilities:

• Maintain stock levels in line with demand and customers' expectations
• Manage logistics services - freight (ocean, air, surface), warehouse, 3PL
• Periodic reporting and analysis both locally and globally
• Review, prioritise and move stock as needed in various accounts and distributors
• Liaise with ALOG/NOLA on day to day stock issues and enquiries
• Update changes to the supply plan via the weekly publish
• KPI tracking & trends - distributors as well as internal
• Excess & obsolescence reporting
• Forecasting to ensure adequate stock levels held in depots
• Send weekly backorder reports for AU & NZ
• Managing inventory in cooperation with our distributors
• Stock release monitoring and approval to manage products on scarce status
• Managing stock expiration and pricing
• Monitor incoming shipments & MAS conformance
• Working with Demand Planning team on all risks to supply stability
• Develop, streamline and improve supply function within the business 
• Acting as first point of call for our sales teams on stock situations and resolving issues including stock movement between depots according to FEFO rule
• GS1 management

Education/Experience/Knowledge required:

• Tertiary Qualification in Supply Chain Management or similar field – highly desirable
• Project Management Qualification – highly desirable
• Background in demand/supply planning or complex analytical and numerical roles 
• Dealt with supply to traditional food route channel and convenience market in Australia
• Potentially have experience in dealing with short shelf life stock
• Experience in dealing with a large numbers of SKUs
• Developed knowledge of inventory management software, spreadsheets and databases and be proficient in computer based programs specifically Excel 
• Excellent relationship management skills
• High level of analytical skills
• Enthusiastic self-starter

Quality, Safety & Environmental Responsibilities:

• Attend regular departmental meetings with manager/supervisor to build in continuous feedback mechanisms.
• Meet the requirements of ISO and Class A by complying with all relevant Quality policies and procedures to ensure the Quality objectives of the business are met.
• Comply with all relevant company Occupational Health, Safety and Environmental policies, procedures and work practices with the intent of preventing or minimizing accidental exposures to self, colleagues and/or the environment. 

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Supply Chain

     

DIVISION:

ANI International Nutrition

        

LOCATION:

Australia > Macquarie Park : 299 Lane Cove Road

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

     

     

     

     

JOB DESCRIPTION:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Reporting to the Marketing Director, the Head of Digital Marketing and Consumer Connection for Abbott Nutrition, you will oversee our digital transformation and own the planning of our consumers and HCP/Patient journey. You will lead the digital team to develop and implement the digital strategy and the digital activation, lead analytics to drive engagement and improve performance marketing and lead the development of our CRM program for our Nutrition brands.

This is a transformative role where you will need to act as a change agent and be the driving force behind positive change, spearheading initiatives to propel your team and business forward. We are at the beginning of our digital journey, so in this role, you will have the unique opportunity to shape the direction of our digital strategy, challenge the status quo, and inspire others to embrace change from strategic planning and process optimisation to team development.

This role is based at our head office in Macquarie Park.

Responsibilities include (and not limited to):

Inspire, support and coach a team of digital marketers

Digital Marketing Strategy

• Transform our digital presence for consumers and HCP and develop and implement a comprehensive digital marketing strategy that aligns with the marketing overall objectives
• Optimise Search (SEO-SEM), Websites content and performance
• Develop an engaging always on social media strategy and calendar
• Test new digital channels
• Set clear KPIs and analyse and interpret data to evaluate the effectiveness of campaigns and make data-driven decisions

CRM:

• Develop and implement a consumer engagement strategy based of first party data
• Monitor KPI’s
• Oversee the Salesforce.com administration
• Develop the HCP-Patient Omnichannel journey

Analytics:

• Use deep knowledge of digital engagement to explore performance marketing opportunities and generate insight to drive omnichannel ROI
• Inform the creation, customisation and implementation of marketing analytics in collaboration with the Digital Marketing team
• Analyse and interpret data related to the paid and earned digital campaigns to identify trends and insights and make recommendations to improve the effectiveness of online marketing initiatives and drive customer engagement
• Use insight and data-driven decisions to optimise performance marketing strategy and activities
• Provide recommendations for improvements to website design, content, and user experience based on data analysis
• Build and manage customer segments for targeted marketing campaigns

Who we’re looking for:

• Tertiary qualifications in Marketing, Business or related field
• 10+ years of combined experience in digital marketing, analytics, performance marketing and CRM. You will have proven track record in developing and implementing successful digital marketing campaigns.
• Excellent leadership skills, with the ability to manage teams and collaborate effectively with cross-functional stakeholders
• A change agent, a visionary thinker with a strong drive and resilience to lead transformation
• Excellent oral and written communication skills with strong presentation skills
• Strong analytical skills, with strong logical thinking, able to translate data analysis into clear strategy
• A high level of emotional intelligence, ability to collaborate effectively and build strong relationships with key stakeholders
• A passion for nutrition and a desire to play a positive role in people's health

Due to the inherent requirements of the role, the preferred candidate must provide evidence of full COVID-19 vaccination before the commencement date and maintain a fully vaccinated status for the period of employment.

What we offer you!

• Free onsite parking
• Onsite barista and gym
• Discounted Shares program
• Wellness Programs
• Professional and Personal development opportunities
• Being part of an organisation reputed to be a World’s Top Employer recognised for our workplace culture that values healthy living, diversity and equal opportunity

Abbott is committed to building a diverse workforce that values diversity across gender, age, culture, disability and lifestyle.

In order to be eligible to work for Abbott in Australia or New Zealand, you must hold current working rights with no restrictions for the respective country applicable.

We ask that recruiters respect our internal recruitment process and PSA panel by refraining from contacting us or forwarding unsolicited profiles.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Product Management

     

DIVISION:

ANI International Nutrition

        

LOCATION:

Australia > Macquarie Park : 299 Lane Cove Road

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

     

     

     

     

JOB DESCRIPTION:

An exciting opportunity has arisen for a proactive medical sales professional with ambition and high energy to join our Diabetes Team as a Territory Specialist.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Sales Force

     

DIVISION:

ADC Diabetes Care

        

LOCATION:

Australia : Remote

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment

     

     

     

     

JOB DESCRIPTION:

Overview:

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

This is a position with Abbott Transfusion Medicine (Diagnostics) division which will be responsible for implementation and support of laboratory automation systems and in the highly regulated transfusion market, including blood and plasma processing sites across the Asia Pacific region. As part of our Global Service and Support organization, the ATS actively works with area project teams to drive the successful hardware implementation of laboratory automation solutions. With advanced technical, communication and leadership skills, the ATS plays a key leadership role in system installations, system upgrades and resolving escalations. The ATS will provide outstanding technical support to ensure the APAC customer experience and commercial teams are aligned with our global strategy to deliver reliable and effective solutions that create value for customers.  

Main Responsibilities:

• Serves as the technical and service lead directing and supporting the installation of automation systems in highly regulated blood and plasma screening laboratories.
• On-site installation, configuration and optimization of automation systems. 
• Technical communication aligned with Global Service strategy to country service personnel, ensuring effective system implementation and support.
• Integrate with laboratory’s existing instrumentation, automation and associated hardware/software infrastructure.
• Provide technical input to the solution design process, liaising with Global Design Services and support teams as required.
• Oversee quality records relating to system installation and CAPA.
• Consult with project teams implement systems that meet customer needs.
• Effectively troubleshoot and resolve customer issues related to automation systems.
• Develop and publish KPI’s / metrics to drive implement improvement processes.
• Communicate and encourage best practices at the country and area level.
• Play a vital role in the commercial process as an automation SME assisting with tender responses, technical questions, complaints, objection handling as required.
• Take a lead role to develop local country automation skills to ensure self-sufficiency in automation implementations.

Requirements:

• Bachelor’s Degree in Applied Science, Engineering or any related technical discipline.
• Minimum 3 years customer support / field service experience preferably working with large automated systems and health care.
• Strong knowledge of systems engineering, electrical safety, general networking, data communication and instrumentation.
• Demonstrated ability to deliver outstanding service to internal and external customers.
• Demonstrate compliance with quality processes in a highly regulated environment.  
• Excellent communication skills, organization, planning and attention to detail.
• Experience working with Abbott instrumentation, process automation and middleware systems highly regarded.
• Strong command of English (written and verbal) - other Asian languages desirable.
• Excellent communications and consultative skills at all levels of an organization.
• Valid passport and the ability to travel internationally.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Support Services

     

DIVISION:

TM Transfusion Medicine

        

LOCATION:

Australia : Remote

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

     

     

     

     

JOB DESCRIPTION:

Join Abbott, a renowned global healthcare leader, on a remarkable journey where your role as a Talent Acquisition Ambassador where you will shape our future success. We are seeking dynamic individuals who excel as the face of our company, ushering in the best and brightest talents for tomorrow and beyond.

As part of our ever-evolving team, you'll harness cutting-edge digital tools and innovative service centers, enabling you to streamline the hiring process and focus on what you do best – recruiting exceptional talent. If you thrive in a dynamic, fast-paced environment and are passionate about driving positive change, this opportunity is tailor-made for you. Embrace the future of healthcare with Abbott and make a lasting impact. Join us today!

KEY RESPONSIBILITIES

• Deliver services within Abbott’s model, technology, and processes and be the main point of contact for internal clients.
• Full-cycle recruiting, from the requirement definition, through offer negotiation with simple or standard compensation packages, to hire, using Abbott's ATS and CRM. Operate independently with minimum supervision.
• Develop and execute sourcing strategies that leverage the use of cost-effective recruiting channels such as the Abbott careers page, job boards, social media posts, CRM and ATS data sources, referral programs, virtual job fairs, and DEI talent pipelines. 
• May manage bulk contract conversions for a division or country and support local and regional partner relationship manager initiatives as appropriate.
• Support the hiring process to provide a good candidate experience.

CRITICAL CAPABILITIES

• Strategy development and execution: Support the operational execution of the hiring strategy and drive actions that yield tangible recruiting results. Use multiple sources to get desired outcome such as diversity slates, STEM pipelines, CRM talent pool.
• Influence stakeholders and candidates: Build credibility with hiring managers, candidates, and within team through successful placements, knowledge of the labor market, talent segments, Abbott businesses, and job functions. Understand and articulate the hiring manager’s needs, influence tactical elements such as changes or improvements to requirements or processes, and demonstrate the benefits of TA best practices. Actively listen and positively influence the candidate’s decision to join Abbott.
• Leadership: Take accountability for the plan, timeline, and deliverables. Make informed decisions throughout the recruiting process. Translate some of the hiring manager’s needs into actionable talent plans with minimal directions from direct TA manager or peers.
• Change management: Support and embrace application or process change initiatives. Be a champion for medium scope change projects. 
• Data management, analysis and insights, storytelling: Demonstrate basic skills in reporting and presenting data using Abbott systems and MS suite. Attend TA trainings, proactively ask for support when needed and network with senior TA team members to learn and close skills gaps.
• Project management: Support in-country and in-division TA projects. Contribute to project execution in areas identified for development.
• Endurance and resilience: Problem-solve through set-backs.

KEY INTERNAL STAKEHOLDERS

• Hiring manager
• Business HR
• TA colleagues
• HR practice centers
• HR service centers

EDUCATION

• Bachelor’s Degree or equivalent combination of education and work experience.

EXPERIENCE

• Minimum professional experience: 2+ years agency or in-house TA experience.
• Functional experience: Full-cycle recruitment experience of filling entry level to mid-level roles. Focus on delivering meaningful candidate slates to the business while operating in a fast paced and high-volume environment. Create targeted postings on job boards and social networks to attract active candidates and develop them up to the point of closing.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Recruiting

     

DIVISION:

CHR Corporate Human Resources

        

LOCATION:

Australia > Macquarie Park : 299 Lane Cove Road

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

     

     

     

     

JOB DESCRIPTION:

At Abbott, we understand that proper nutrition is the foundation for living the best life possible. That’s why we develop science-based nutrition products for people of all ages. We are behind some of the world’s most trusted names in paediatric, adult and healthy-living nutritional products, including Ensure® , Glucerna® , EleCare® and PediaSure®, as well as specialty products that help meet the nutritional requirements of people with a variety of health conditions, such as cancer-induced weight loss, diabetes and kidney disease.

We are seeking an experienced and dynamic National Key Account Manager (Retail) for our Abbott Nutrition business to manage a pharmacy wholesaler and associated key accounts.

For the right candidate, this role can be based in Sydney or Melbourne.

The purpose of your role is (and not limited to):

• Drive growth of Abbott Nutrition products through the development of strategic partnerships with key wholesaler and retailer partners that build long term and sustainable business partnerships with strategically important accounts, as well as boosting brand loyalty and advocacy
• Develop and execute retailer and wholesaler promotional plans with key Abbott customers
• Develop a deep understanding and relationship of all National Key Account stakeholders and decision makers at the executive level to develop strategy and concise engagement plans for key accounts
• Gain new business and grow existing business through building confidence in and loyalty to Abbott Nutrition products
• Provide guidance and insight into National accounts and where opportunities and obligations lie
• Drive growth with key wholesale and retail partners in the Pacific Islands

Who we’re looking for:

• Tertiary qualification in Business, Nutrition, Dietetics or science-based
• Sales experience within the Healthcare or Pharmaceutical Industry is essential
• Experience working strategically with wholesalers, banners and distributors
• Experience liaising with Retail team RSM and driving retail team KPI’s
• Excellent communication and strong interpersonal skills, with strong ability to influence and negotiate at all levels
• Strong business acumen and analytical skills
• Experience managing key Pacific Islands wholesaler and retailers is highly desirable
• Flexibility for interstate travel

Due to the inherent requirements of the role, the preferred candidate must provide evidence of full COVID-19 vaccination before the commencement date and maintain a fully vaccinated status for the period of employment.

Abbott provides some fantastic benefits for our employees, these include:

• Free onsite parking, onsite gym and barista at our Sydney office
• Leading Learning and Development opportunities
• Wellness programs
• Discounted share options
• Being part of an organisation reputed to be a World’s Top Employer recognised for our workplace culture that values healthy living, diversity and equal opportunity

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Abbott is committed to building a diverse workforce that values diversity across gender, age, culture, disability and lifestyle.

In order to be eligible to work for Abbott in Australia or New Zealand, you must hold current working rights with no restrictions for the respective country applicable.

We ask that recruiters respect our internal recruitment process and PSA panel by refraining from contacting us or forwarding unsolicited profiles.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Sales Force

     

DIVISION:

ANI International Nutrition

        

LOCATION:

Australia : Remote

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 100 % of the Time

     

MEDICAL SURVEILLANCE:

No

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

     

     

     

     

JOB DESCRIPTION:

At Abbott, we understand that proper nutrition is the foundation for living the best life possible. That’s why we develop science-based nutrition products for people of all ages. We are behind some of the world’s most trusted names in paediatric, adult and healthy-living nutritional products, including Ensure® , Glucerna® , EleCare® and PediaSure®, as well as specialty products that help meet the nutritional requirements of people with a variety of health conditions, such as cancer-induced weight loss, diabetes and kidney disease.

We are seeking an experienced and dynamic Key Account Manager for our Abbott Nutrition business. This is a Melbourne based role responsible for the West Melbourne territory.

Your responsibilities include (and not limited to):

• Develop a key account strategy to drive profitable growth within targeted and tendered accounts across the hospital, Aged Care, wholesaler and community channels, through development of strategic and sustainable partnerships
• Gain new business and grow existing business through building confidence in and loyalty to Abbott Nutrition products
• Become the preferred partner for key customers and accounts, by delivering exceptional key account management strategies
• Build the credibility of Abbott Nutrition and associated products with target key customers and accounts
• Develop a deep understanding and relationship of all key account stakeholders and decision-makers, to ensure value is added to the customer and Abbott

Who we’re looking for:

• Qualification in Nutrition, Dietetics or science-based qualification
• At least 2 years’ experience in a similar role with demonstration of successful sales track record and a strong understanding of the National healthcare system and Community landscape
• Understanding of state health tender and contract processes within public hospitals advantageous
• Knowledge of the Homecare and community landscape including the National Disability Insurance Scheme is highly advantageous
• Excellent communication and strong interpersonal skills, with strong ability to influence and negotiate at all levels
• Proactive, resilient self-starter who thrives in a fast-paced transformation environment

Due to the inherent requirements of the role, the preferred candidate must provide evidence of full COVID-19 vaccination before the commencement date and maintain a fully vaccinated status for the period of employment.

Abbott provides some fantastic benefits for our employees, these include:

• Leading Learning and Development opportunities
• Wellness programs
• Being part of an organisation reputed to be a World’s Top Employer recognised for our workplace culture that values healthy living, diversity and equal opportunity

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Abbott is committed to building a diverse workforce that values diversity across gender, age, culture, disability and lifestyle.

In order to be eligible to work for Abbott in Australia or New Zealand, you must hold current working rights with no restrictions for the respective country applicable.

We ask that recruiters respect our internal recruitment process and PSA panel by refraining from contacting us or forwarding unsolicited profiles.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Sales Force

     

DIVISION:

ANI International Nutrition

        

LOCATION:

Australia : Remote

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 100 % of the Time

     

MEDICAL SURVEILLANCE:

No

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable