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Senior Digital Merchandise Specialist

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Senior Digital Merchandise Specialist | Surry Hills

Ready for a challenge? Opportunity to be a part of one of the most exciting retail transformations in Australia.

Our Story:

The Woolworths Group has been focused on the importance of digital and what we need to do to better serve our customers and to create shopping experiences that are personalised, seamless and convenient. In response to this, we have combined our Digital and Loyalty businesses under the new banner of WooliesX.

How we Roll:

We are helping transform our digital practice and disrupt Woolworths and the market - we’re made up of smart people with smart ideas. We’re proud of the work we do and want to be known for delivering exceptional customer experiences.

We’re resourceful, inventive and willing to experiment; with the autonomy for doing things our way which have a real impact. We’re a new team with a real focus on a great work-life balance.

Where we play:

WooliesX Hub is based within a 2 minute walk from Central station and walking distance from all the cafes and restaurants that Surry Hills has to offer. The brand new site has been designed to support flexible working with different spaces for different activities such as collaboration, brainstorming or just chilling out.

What we are looking for:

As a member of the Digital Merchandising & New Business Team, the Senior Digital Merchandise Specialist will drive new initiatives and ways of working across teams.  You will integrate across the digital teams & E.Com trading teams and through initiatives will ensure that we attract and retain customers, evolve the customer experience, improve convenience whilst driving sales and margin.

In addition, you will also be responsible for:

  • Accountable for driving and prioritising initiatives as a representative of the E.com team

  • Quantifying & reviewing initiatives with a focus on key customers, commercial performance and operational efficiency

  • Gain regular and timely access to market and industry insights

  • Accelerating sales and driving basket spend & items per basket

  • Optimise the trading of the site for sales and profit

  • Work end-to-end as one team

  • Work horizontally to develop relationships across WooliesX teams (customer marketing & store ops / fulfilment / CX) to generate understanding, support and excitement for growing E.com

  • Ensure a deep understanding of competitor activity and ensure WOW proposition is in line with customer needs and requirements

Who you are:

You’re driven by a customer mission and passionate about being part of a tribe of great people. Whatever you love - design, technology, engineering, you’re active in the community that sits around it.

You orient around doing what’s meaningful, purposeful and delivers value. You’re excited about being part of digital transformation and disrupting one of Australia’s biggest companies.

You’re curious and empathetic, with an eye for the bigger picture. You deal with complexity by collaborating with colleagues, listening to customers, testing ideas and continuously learning. You take authorship for what you create.

You must have:

  • 5+ years business experience

  • Passion for online

  • FMCG / retail category trading management experience and/or a supporting role in

  • Proven track record of consistent delivery against trading KPIs

  • Cross functional experience

  • Good understanding of retail operations and supply chain

  • Track record of managing and delivering change as well as results

  • Demonstrated ability to influence, establish and maintain strong relationships with senior management & wider business

  • Strong written and oral skills

It would be nice if you had:

  • Business degree/qualification;

  • Retail experience is an advantage

  • Digital trading experience is an advantage

What you do need is to know how you could contribute to our teams. Be interested and interesting!  

What's in it for you:

  • An attractive remuneration package

  • Opportunity to collaborate with some of the brightest and best minds in Australia

  • Tech options - Woolworths are the largest employer of Google Apps in Australia, are early adopters of Agile and have BYOD options too </

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