Developer Analyst

Your SUPER career starts here

As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.

Sound good? Learn more about us and what we do at aware.com.au

Your New Role

We're looking for an experienced Developer Analyst (ServiceNow) to join our Technology team and play a key role in developing, optimising and supporting enterprise‑wide ServiceNow solutions.

In this role, you'll work closely with Technology Operations, Service Management and business stakeholders to design and deliver digital‑first solutions that improve efficiency, compliance and user experience across the organisation.

Reporting to the Senior Manager, Corporate & Productivity Platforms, this is a hands‑on role combining solution design, development and analysis in a complex enterprise environment.

Some responsibilities include:

• Maintain and optimise the ServiceNow platform to ensure performance, reliability and security;
• Develop workflows, automation and integrations that streamline IT and business processes;
• Partner with stakeholders to gather, analyse and document business requirements; and
• Analyse current processes to identify gaps, inefficiencies and improvement opportunities.

How do you exceed our expectations?

• The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple.
• Proven experience in a ServiceNow Developer / Analyst or similar role;
• Strong hands‑on experience developing and supporting ServiceNow in a large enterprise environment;
• ServiceNow Certified System Administrator (required);
• ServiceNow Certified Application Developer (required);
• Solid understanding of ITSM and ITIL practices (ITIL Foundation desirable);
• Experience working in Agile teams and delivery environments;
• Strong analytical, problem‑solving and communication skills;
• Ability to work closely with both technical and non‑technical stakeholders;
• You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow.

Employee Experience

We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.

Why you'll love working at Aware Super:

• Have a super impact: You'll think big and care deeply to help more Australians live their best lives in retirement.
• Be part of something super unique: You'll work to reshape super and retirement. We'll invest in your growth and give you the opportunity to work on career-defining projects.
• Work with super humans: You'll work hard and innovate, but also have some fun along the way.
• Feel super cared for: We'll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.

The Aware Super difference

At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.