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As a customer service representative, that individual will stand as the liaison, offer product or services information and solve any issues that customers might face. Responsibilities include managing incoming calls, generate sales leads, assess customer needs, establish sustainable relationships and provide accurate information. Some of the prominent customer service jobs include call centre representative, concierge, client relations, receptionist, help desk, desk support engineer, patient care, field service technician, customer service manager, bank teller member services, technical support and social media customer care.
Working in the field of customer service requires talking to customers face-to-face, assisting them with their problems, and solving their issues. If you love interacting with people on a daily basis and know how to handle customers on every emotional level, you’ll fit right in. Customer service jobs in Malaysia are abundant in almost every industry, with positions on every level. Find out how you can successfully apply for the right customer service job in five simple steps:
First things first: you’ll need to explore the job vacancies available in this line of work. For more senior positions like customer service managers, you’ll need to have past experience or an added skill like sales. Positions with better pay and other benefits often require a set of added skills and experiences on top of customer service. Additionally, the best part about working in a Malaysian customer service job is that you have the option of telecommuting or having flexible schedules (depending on companies). For entry-level positions, you can easily apply even without any experience, but it helps to have some qualification that will give you an edge.
Customer service work in Malaysia can be found in practically any industry. That said, it doesn’t hurt to be more specific by first choosing which industry you’d like to be in, and work your way up from there. Be it in tech, consumer goods, or even telecommunications, researching potential employers in a specific industry will make your job application easier and increases your chances of getting your foot in the door. Avoid applying randomly.
The best way to stand out in a customer service job application is to inject personality into your cover letter. This is your chance to show that your personality reflects the personality of the company you’re applying for. In the customer service line, you are the representative of the company, hence having the right outlook and attitude works better in your favour than the details in your resume would.
As you’ll be dealing with plenty of questions from customers and other potential issues once you enter the field, you need to be prepared with being bombarded by questions and coming up with the right answers. This is important as it’ll make or break your career, particularly if you’re also involved in sales and are required to seal the deal with customers. During your interview, you’re likely to be asked questions related to how you’d deal in a particular situation, so it’s best to prepare and do mock interviews.
Take a look at your resume and the notes taken during your job research. Are you lacking in any particular skills? Some positions or companies will require you to have knowledge in a few software applications and customer online platforms, while others require you to have past experience in sales. Unless the company provides on-the-job training, you may want to consider acquiring the right skills, either by taking short courses or volunteer work for example.
Scoring the best customer service vacancy in Malaysia can be made easier by exploring the positions available, researching potential employers, injecting personality into your cover letter, preparing and doing mock interviews, and acquiring the right skills. The best thing about working in this line is that you’ll have transferable skills that would be valuable in any industry should you decide to make a career transition later.
