Total 8 Purchasing Officer job vacancies in Kuala Lumpur

Responsibilities

• Prepare purchase order and negotiate of quotation and payment term with supplier. 
• Communicate with site on the usage of materials. 
• Follow up with supplier on the delivery status and update respective parties on status. 

Requirements

• Minimum SPM qualification 
• At least 2 years of working experience in purchasing preferably in construction industry. 
• Computer literate and well versed with MS Office especially MS Excel. 
• Good communication and negotiation skills. 
• Resourceful and good coordinating skills. 
• Self-motivated and strong team spirit. 
• Able to work independently and under pressure. 

Job scope

Maintaining records

• Issue PO
•  Maintenance supplier form
• Prepare of weekly order (China)
•  Receiving of goods work

Developing strategies

• Prepare monthly of target order, MOQ
• Managing budgets -Managed by weekly purchase budget

Managed of product costing
   Submit of batch order product costing (Pricing formula)

Managed of Inventory system 

•   Update of new item maintenance information. (Costing/MOQ/Selling Price)
• Upload PSI to Lark every week, balance inventory and Google Drive emails to Benky

Managing Supplier relationship
   Liaising with local and oversea supplier for update new product 
Listing

Monitoring performance

•    Prepare of weekly brand sales quantity & target
•  Prepare of weekly brand purchase quantity & target 
•  Prepare of quarterly currency rate update
•    Prepare of quarterly pricing increase update

•  Negotiable of any benefit or subsidies from suppliers
• Upload the day’s sales serial number to DCR daily

Warranty
   Devi will send email stock damaged report at the end of each month
   M floor signature
   Will forward to China

Perks & Benefits

• Open culture
• Personal development opportunities

Job scope

Maintaining records

Issue PO
 Maintenance supplier form
Prepare of weekly order (China)
 Receiving of goods work
Developing strategies

Prepare monthly of target order, MOQ
Managing budgets -Managed by weekly purchase budget
Managed of product costing
   Submit of batch order product costing (Pricing formula)

Managed of Inventory system 

  Update of new item maintenance information. (Costing/MOQ/Selling Price)
Upload PSI to Lark every week, balance inventory and Google Drive emails to Benky
Managing Supplier relationship
   Liaising with local and oversea supplier for update new product 
Listing

Monitoring performance

   Prepare of weekly brand sales quantity & target
 Prepare of weekly brand purchase quantity & target 
 Prepare of quarterly currency rate update
   Prepare of quarterly pricing increase update
 

 Negotiable of any benefit or subsidies from suppliers
Upload the day’s sales serial number to DCR daily
Warranty
   Devi will send email stock damaged report at the end of each month
   M floor signature
   Will forward to China

Perks & Benefits

Open culture
Personal development opportunities

職責

• 準備採購訂單並與供應商協商報價和付款條件。
• 與現場就材料的使用進行溝通。
• 與供應商跟進交貨狀態並更新相關各方的狀態。

要求

• 最低 SPM 資格
• 至少2年採購工作經驗，最好是建築業。
• 精通電腦並精通 MS Office，尤其是 MS Excel。
• 良好的溝通和談判能力。
• 足智多謀，具有良好的協調能力。
• 自我激勵和較強的團隊合作精神。
• 能夠獨立工作並承受壓力。

Responsibilities:

• Providing excellent customer service to walk-in and call-in customers.
• Attending to member and customer’s enquiries, feedback and requests.
• Using in-store interactive tools and product promotions to drive sales.
• Ensuring that visual merchandising standards are always adhered to.
• Handling sales and membership transactions over the counter.
• Proactively following-up on customers’ enquiries, feedback and requests.
• Keeping regular engagement with customers and update them with promotions and new products launches and to maintain good relationship.
• Performing daily stock take to ensure physical inventory and system record tallies.
• With basic beauty background and knowledge is added value.

Qualifications:

• Minimum SPM Level
• Presentable and positive attitude
• Pleasant, outgoing and sociable personality with good interpersonal and customer service skill
• Minimum 1 year of relevant working experience
• Able to communicate effectively in English, Malay and Mandarin (To liaise with Mandarin speaking members and customers)
• Computer literate
• On a rotational scheduled basis
• Able to perform shift duty including weekends & willing to work retail hours
• MRT station is within walking distance from company

Perks & Benefits

• Incentive and bonus
• Nearby public transport
• Central location
• Medical insurance
• Annual leave
• Sick Leave
• Personal development opportunities

Job Responsibilities:

• Attending general inquiries, complaints, comments, and feedback from customers via live chat, phone, and email
• Provide accurate information and assistance in a professional matter to customers.
• Respond to all customers’ requests in an accurate and timely manner.
• Document call center processes and FAQs, and work on continuous process improvement.
• Manage feedback or complaints and liaise with backend support to resolve issues
• Tracking and documenting customer data and service issues
• Exceed customers’ expectations in terms of customer service and accurate information
• Work in a team to achieve the required KPI elements

Job Requirements:

• Must possess at least a Certificate, Diploma, or Bachelor's degree in any field (Fresh graduates are encouraged to apply)
• Able to work in the morning shift. 
• Good listening, interpersonal, organizational skills & customer service orientation
• Adaptability, initiative & stress tolerance
• Attention to detail and accuracy
• Possess a service-oriented mindset with excellent telephone etiquette
• Good verbal and written communication in Bahasa Melayu/ English
• Motivated, driven, and energetic work ethic
• Strength in communication and competence in consulting and giving accurate directions to customers.
• Positive and serving attitude, professionalism, patience, friendliness, and engagement toward customers

Perks & Benefits

• Medical subsidy 
• Monthly call incentive 
• Annual Performance Bonus 
• Monthly attendance incentive RM200

職責：

• 為上門和致電的客戶提供優質的客戶服務。
• 處理會員和客戶的詢問、回饋和要求。
• 使用店內互動工具和產品促銷來推動銷售。
• 確保始終遵守視覺行銷標準。
• 在櫃檯處理銷售和會員交易。
• 積極跟進客戶的詢問、回饋和要求。
• 與客戶保持定期接觸，向他們提供促銷和新產品發布的最新信息，並保持良好的關係。
• 執行每日盤點以確保實際庫存和系統記錄盤點。
• 擁有基本的美容背景和知識是增值的。

資格：

• 最低 SPM 水平
• 得體且積極的態度
• 個性開朗、外向、善於交際，具有良好的人際互動與客戶服務能力
• 至少 1 年相關工作經驗
• 能夠用英語、馬來語和華語進行有效溝通（與講華語的會員和客戶聯絡）
• 電腦知識
• 按計劃輪換
• 能夠執行輪班工作，包括週末並願意在零售時間工作
• 地鐵站距離公司僅幾步之遙

津貼和福利

• 激勵和獎金
• 附近的公共交通
• 中心位置
• 醫療保險
• 年假
• 病假
• 個人發展機會

We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW outcome to them.

This passionate experienced individual will help us drive up customer satisfaction by going far beyond, delivering the best possible value and service to our customers. The Customer Service Officer will report directly to the Customer Service Manager.

• Provide timely, accurate, and quality responses to customers via various contact points: email, live chats, phone lines, and social media channels.
• Assist customers in troubleshooting hardware and software issues for TVs / Monitors.
• Provide immediate attention to serious cases and escalate for swift resolution with your manager (if required).
• Provide WOW solutions for our customers. Elevating PRISM+ to have the best customer service experience among our competitors.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, whenever possible.
• Maintaining a polite, helpful, and professional manner.
• Obtaining and sharing customer feedback with colleagues and other departments to improve product and service.
• Be passionate about the products you deal in and be at the forefront of all the latest technology/specifications.
• Coach new customer service officer to uphold the same high level of excellence of customer experience provided by PRISM+.
• Uphold client confidentiality policy.

• At least 1 – 3 years of relevant work experience in customer service/customer experience would be an advantage.
• Diploma/Degree holder or equivalent.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize and prioritize work.
• Prior experience using Zendesk or any other Customer Service Management system would be an advantage.
• Experience in the consumer electronics/gaming hardware industry would be an advantage.
• Candidates must be willing to handle Australian & Philippines markets 2-3 days a week.
• Candidates must be willing to work permanent night shifts, weekends, and public holidays. (5-days work with rotational off-days)
• Candidates must be comfortable commuting to the office at Bukit Jalil, Kuala Lumpur.
• Do ensure that you have all the following:
• Stable internet connection
• Personal computer or laptop
• Headset or earphones

• 14 Days Annual Leave

• 1 Day Birthday Leave

• Annual outpatient benefit (Includes dental and optical benefits)

• Annual increment

• Performance bonus

• Free flow snacks and drinks!