The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.
About Bedrock
Bedrock is a full-service real estate firm specializing in innovative city building strategies. Since its founding in 2011, Bedrock and its affiliates have invested and committed more than $7.5 billion to acquire, develop and operate more than 140 properties in Detroit and Cleveland with landmark developments at the Hudson’s Site, Book Tower, City Modern, Tower City Center and the May Company Building.
Bedrock’s projects include new construction, adaptive reuse and a portfolio totaling more than 21 million square feet of office, retail, residential, industrial, hospitality and parking.
For additional information about Bedrock, please visit bedrockdetroit.com, our bedrockdetroit.com/careers/, and engage with us on Facebook, Instagram, Twitter and LinkedIn.
Position Summary
The Assistant Property Administrator, internally titled Property Administrator, reporting to the Senior Commercial Property Manager, is responsible for supporting Bedrock’s Cleveland Commercial Property Management Team and a portfolio of properties in Downtown Cleveland. The main property in the portfolio is Tower City Center and all other properties are all within walking distance. This role involves supporting the processes of evaluating terms of tenant’s commercial office leases, supporting vendors that support the properties, providing industry customer service to our tenants and their guests, overseeing maintenance work orders of the overall property, to providing administrative support for tenant billing & collections.
Essential Functions
Manages Information with the highest level of confidentiality to the Property Administrator
Prepares reports, presentations, documents, and other correspondence
Serves as liaison to the tenants to ensure quality service
Coordinates tenant relation activities
Coordinates tenants move-ins and move-outs
Ensures the dissemination of information to tenants, team, building contractors, security team, etc.
Maintains tenant and vendor files and contact lists
Assists in the coordination of service contracts and prepares purchase orders
Receives work order requests and reports requests to the responsible team and maintains the associated logs and reports
Oversee and provide direction to on-site security, the day porter, and the janitorial team as needed
Manages work order queue
Prepares tenant rent letters, reconciliations, and invoices
Schedules meetings, reserves conference rooms, and coordinates conference calls
Creates tenant and vendor badges, and coordinates loading dock access requests
Monitors inventory and orders janitorial supplies, office supplies, and snacks
Ensures all tenants and vendors have valid certificates of insurance on file
Prepares and submits work orders and vendor logs
Manages shared electronic building file organization
Coordinates daily day porter assignments and weekend coverage schedules
Manages all commercial property management team meetings
Receives and codes invoices
All other duties as assigned
Position Requirements
High school diploma or GED, or vocational degree (required)
Associates or bachelor’s and/or prior technical experience (preferred)
1 Year of office administration experience (required)
2 years of experience in high level face to face client facing roles (required)
Position Qualifications
Able to problem-solve at a basic level
Able to perform tasks within established procedures
Ability to concentrate and complete tasks
Ability to handle customer information
Must be organized and have strong attention to detail
Knowledge of “CDD” Community Development Districts is highly preferred
Knowledge of Real Estate is preferred
Exceptional interpersonal and communication skills
Relates well to others, builds effective relationships, and can diffuse high-tension situations
Strong multi-tasking and prioritizing abilities while being nimble
Ability to work on multiple projects at once ensuring all projects are completed
Demonstrated integration and strategic planning skills
Acts independently
Analyzes situations
Attends to details and able to multitask
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities and may be modified periodically.
Disclaimer
This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principal duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time.
Bedrock is an equal-opportunity employer.
The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.
