Total 11 Product Management Assistant job vacancies in Business Management / Project / Planning category in Kuala Lumpur

Responsibilities:

• Manage a portfolio of accounts to achieve long-term success.
• Develop positive relationships with clients.
• Act as the point of contact and handle customers' individual needs.
• Generate new business using existing and potential customer networks.
• Resolve conflicts and provide solutions to customers in a timely manner
• Report on the status of accounts and transactions.
• Set and track sales account targets, aligned with company objectives.
• Monitor sales metrics (e.g. quarterly sales results and annual forecasts).
• Suggest actions to improve sales performance and identify opportunities for growth.
   

Requirements: 

• Proven work experience as a Sales Account Manager or Sales Account Executive.
• Hands on experience in sales and an ability to deliver excellent customer experience.
• Knowledge of CRM software and MS Office (MS Excel in particular).
• Familiarity of sales performance metrics.
• Good communication and negotiation skills.
• An ability to deliver projects and answer inquiries on time.
• Business acumen with a problem-solving attitude.
• Possess at least a Bachelor's Degree in Business Administration, Marketing or relevant field.
• Fluency in English, Mandarin and Bahasa Malaysia (written & spoken)

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities

Role & Responsibilities;

Assist to effectively manage customer relationships and in developing and executing strategies that improve customer engagement and retention, increase sales, and enhance the overall customer experience.

Job scope;

• Assist in developing and executing the overall CRM strategy for the company.-Yearly planning.

-Data Management

• Manage customer data, ensuring that it is accurate and up-to-date in the CRM system.
• Manage members contact information, purchase history & behaviour, warranty and preferences.
• Segment customers based on their demographics, purchasing behavior, and travel preferences, which could be used to personalize marketing and communication efforts.

-Report & Analysis

• Create and maintain reports that analyze customer data and provide insights to the CRM team.
• Analyze sales data to identify trends, such as popular product lines or peak travel seasons, which could inform future marketing and sales strategies (refer to No.1 – CRM planning)
• Analyse data to ensure promotional /marketing campaign effectiveness.

-Customer Service

• Provide high quality & support to customers, answering their queries and resolving any issues they may have.
• Provide excellent customer service by addressing their complaints in a timely and effective manner.
• Improve member satisfaction.

-Feedback collection

• Collect feedback from customer/member through surveys or other means to identify areas for improvement and to understand customer satisfaction levels. This information can be used to improve product offerings and customer service.

-Communication and Campaigns

• Manage communication with customers through sms, whatsapp, email, direct mail, and other channels (refers to many channels such as video in FB, instagram, tiktok & more)
• Plan and execute “marketing” campaigns that are targeted at specific customer/member segments and also specific seasonal campaign/Event plan needed.

-Loyalty Programs

• Assist in the design and implementation of loyalty programs to reward and retain customers, such as offering discounts, free luggage, free gift with repeat purchases & more.
• Explore a possibility of collaborating with others companies, partnership to lets members to enjoy others benefit as part of their loyalty program rewards.

-Any other adhoc projects assigned.

Requirement And Qualifications;

• Minimum 2 years of relevant / CRM Management & Marketing experience (customer retention/loyalty)
• Good communication skills (Prefer to be able to speak in mandarin, english & malay)

Perks & Benefits

• Bonus
• Annual Leave
• Company Trips
• Medical Claims
• Medical insurance
• EPF contribution
• Socso & EIS contribution 

Responsibilities:

• Define project goals and objectives.
• To liaison with clients on job commencement date, deployment, preparing work done and ensure client endorsement of work done.
• Recommend and implement modifications to improve effectiveness and attain project milestones.
• Organise, coordinate and monitor activities of assigned projects to develop and implement procedures,processes and systems.
• Ensure to take appropriate planning measures with all clients to reassess, renegotiate and amend scope of work responsibilities, proposals, contracts and budgets.
• To facilitate in seminars, road-shows, exhibitions and trainings. 
• To prepare advisory presentation material, quotation, proposal and agreement.
• To establish, develop and maintain strong relationship with potential and current customers.
• To co-ordinate with cross functional teams to create and manage integrated marketing strategies.
• To provide constant customers’ feedback or request to the management.
• To share knowledge gained with team through effective knowledge transfer and capture in a formal manner.
• Willingness to undertake additional tasks within ability to support any execution.
• Undertake any other responsibilities as assigned by the superior from time to time.

Requirements:

• Possess a diploma/ degree in Finance, Accounting, Business Administration or related field.
• Good written and verbal communication skills in English, Bahasa Malaysia and Mandarin
• Good people skills and pleasant personality.
• An ability to prepare and interpret flowcharts, schedules and step-by-step action plans.
• Outstanding organizational skills, including multitasking and time-management.
• Excellent client-facing and teamwork skills.
• Good knowledge of MS office such as World, Excel and Power Point.
• Hands-on experience with project management tools.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Regular team activities
• Company trips
• Open culture
• Personal development opportunities

Responsibilities:

• Define project goals and objectives.
• To liaison with clients on job commencement date, deployment, preparing work done and ensure client endorsement of work done.
• Recommend and implement modifications to improve effectiveness and attain project milestones.
• Organise, coordinate and monitor activities of assigned projects to develop and implement procedures,processes and systems.
• Ensure to take appropriate planning measures with all clients to reassess, renegotiate and amend scope of work responsibilities, proposals, contracts and budgets.
• To facilitate in seminars, road-shows, exhibitions and trainings. 
• To prepare advisory presentation material, quotation, proposal and agreement.
• To establish, develop and maintain strong relationship with potential and current customers.
• To co-ordinate with cross functional teams to create and manage integrated marketing strategies.
• To provide constant customers’ feedback or request to the management.
• To share knowledge gained with team through effective knowledge transfer and capture in a formal manner.
• Willingness to undertake additional tasks within ability to support any execution.
• Undertake any other responsibilities as assigned by the superior from time to time.

Requirements:

• Possess a diploma/ degree in Finance, Accounting, Business Administration or related field.
• Good written and verbal communication skills in English, Bahasa Malaysia and Mandarin
• Good people skills and pleasant personality.
• An ability to prepare and interpret flowcharts, schedules and step-by-step action plans.
• Outstanding organizational skills, including multitasking and time-management.
• Excellent client-facing and teamwork skills.
• Good knowledge of MS office such as World, Excel and Power Point.
• Hands-on experience with project management tools.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Regular team activities
• Company trips
• Open culture
• Personal development opportunities

Responsibilities:

• Define project goals and objectives.
• To liaison with clients on job commencement date, deployment, preparing work done and ensure client endorsement of work done.
• Recommend and implement modifications to improve effectiveness and attain project milestones.
• Organise, coordinate and monitor activities of assigned projects to develop and implement procedures,processes and systems.
• Ensure to take appropriate planning measures with all clients to reassess, renegotiate and amend scope of work responsibilities, proposals, contracts and budgets.
• To facilitate in seminars, road-shows, exhibitions and trainings. 
• To prepare advisory presentation material, quotation, proposal and agreement.
• To establish, develop and maintain strong relationship with potential and current customers.
• To co-ordinate with cross functional teams to create and manage integrated marketing strategies.
• To provide constant customers’ feedback or request to the management.
• To share knowledge gained with team through effective knowledge transfer and capture in a formal manner.
• Willingness to undertake additional tasks within ability to support any execution.
• Undertake any other responsibilities as assigned by the superior from time to time.

Requirements:

• Possess a diploma/ degree in Finance, Accounting, Business Administration or related field.
• Good written and verbal communication skills in English, Bahasa Malaysia and Mandarin
• Good people skills and pleasant personality.
• An ability to prepare and interpret flowcharts, schedules and step-by-step action plans.
• Outstanding organizational skills, including multitasking and time-management.
• Excellent client-facing and teamwork skills.
• Good knowledge of MS office such as World, Excel and Power Point.
• Hands-on experience with project management tools.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Regular team activities
• Company trips
• Open culture
• Personal development opportunities

職責：

• 定義專案目標和目標。
• 與客戶就工作開始日期、部署、準備已完成的工作進行聯絡，並確保客戶認可已完成的工作。
• 建議並實施修改以提高有效性並實現專案里程碑。
• 組織、協調和監督指定項目的活動，以製定和實施程序、流程和系統。
• 確保與所有客戶採取適當的規劃措施，重新評估、重新談判和修改工作職責、建議、合約和預算的範圍。
• 促進研討會、路演、展覽和培訓。
• 準備諮詢簡報資料、報價、提案和協議。
• 與潛在和現有客戶建立、發展和維持牢固的關係。
• 與跨職能團隊協調，制定和管理整合行銷策略。
• 向管理層提供持續的客戶回饋或要求。
• 透過有效的知識移轉和正式的方式獲取，與團隊分享所獲得的知識。
• 願意在支援任何執行的能力範圍內承擔額外的任務。
• 承擔上級不時分配的任何其他職責。

要求：

• 擁有金融、會計、工商管理或相關領域的文憑/學位。
• 良好的英語、馬來語和華語書面和口頭溝通能力
• 良好的人際交往能力和愉快的性格。
• 能夠準備和解釋流程圖、時間表和分步行動計劃。
• 出色的組織能力，包括多任務處理和時間管理。
• 優秀的面對客戶和團隊合作的能力。
• 熟悉 MS Office，例如 World、Excel 和 Power Point。
• 使用專案管理工具的實務經驗。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 定期團隊活動
• 公司旅行
• 開放文化
• 個人發展機會

角色和責任；

協助有效管理客戶關係，制定和執行提高客戶參與度和保留率、增加銷售並增強整體客戶體驗的策略。

工作範圍;

• 協助制定和執行公司整體CRM策略。-年度規劃。

-資料管理

• 管理客戶數據，確保 CRM 系統中的數據準確且最新。
• 管理會員聯絡資訊、購買歷史和行為、保固和偏好。
• 根據人口統計、購買行為和旅行偏好對客戶進行細分，這可用於個人化行銷和溝通工作。

-報告與分析

• 建立和維護報表來分析客戶資料並為 CRM 團隊提供見解。
• 分析銷售數據以識別趨勢，例如熱門產品線或旅遊旺季，這可以為未來的營銷和銷售策略提供資訊（參考第一 - CRM規劃）
• 分析數據以確保促銷/行銷活動的有效性。

-客戶服務

• 為客戶提供高品質和支持，回答他們的問題並解決他們可能遇到的任何問題。
• 及時有效解決客戶的投訴，提供優質的客戶服務。
• 提高會員滿意度。

-回饋收集

• 透過調查或其他方式收集客戶/會員的回饋，以確定需要改進的領域並了解客戶滿意度。這些資訊可用於改善產品供應和客戶服務。

-溝通和活動

• 透過簡訊、whatsapp、電子郵件、直郵和其他管道管理與客戶的溝通（指許多管道，例如 FB、instagram、tiktok 等中的影片）
• 規劃和執行針對特定客戶/會員群體的「行銷」活動以及所需的特定季節性活動/活動計畫。

- 忠誠度計劃

• 協助設計和實施忠誠度計劃，以獎勵和留住客戶，例如提供折扣、免費行李、重複購買的免費禮品等。
• 探索與其他公司合作的可能性，建立夥伴關係，讓會員享受其他公司的好處，作為其忠誠度計畫獎勵的一部分。

- 任何其他分配的臨時項目。

要求和資格；

• 至少 2 年相關/CRM 管理和行銷經驗（客戶保留/忠誠度）
• 良好的溝通能力（最好能說普通話、英語和馬來語）

津貼和福利

• 獎金
• 年假
• 公司旅行
• 醫療索賠
• 醫療保險
• 公積金繳款
• Socso 和 EIS 貢獻

Interested candidate pls call / watsapp 0182118355 / Walk in Interview directly at store https://wa.me/60182118355

Career Development Direction:

• Candidates will be trained in headquarter as a management trainee. After the physical training been conducted, a certain period of work and learning in the stores enable the candidates to familiar with the store operation and business skills.
• Upon completion of the practical Internship Programme, the successful candidates will work as deputy managers in the store, and can also be nominated as store managers based on outstanding performance, both are responsible for the store and sales management.
• Store managers that performed well will be promoted to professional store managers which responsible for setting up new stores, training store staff and management positions.
• After the smooth functioning of the day-to-day operations of the store, they will hand over the new opened store to the store manager and continue to set up the next new stores.
• After Setting up a certain number of stores, candidates with outstanding performance will be promoted as area managers, and will be responsible for the operation and sales performance of several areas of stores.
• Area managers that with outstanding performance can be promoted to regional area managers, being responsible for several regions. 

Requirements:

• Candidate must possess at least diploma or degree.
• Working experience in the apparel retailing field will be preferred.
• A good knowledge of English and Mandarin, and proficiency in speaking and writing.
• Strong sense of responsibility, good presentation, communication skills, and applicable for a long term travel time in different places.
• Job Rotation Travel around HLA / Eichitoo outlet in Malaysia

Perks & Benefits

• Employee equity
• Commission and bonus
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Description

• Manage and control overall planning from assessment of feasibility and budget allocation until project delivery and revenue tracking
• To plan and schedule for project stages within the 3 constraints: scope, time and cost.
• Develop full-scale project timeline for each project based on resource management.
• Prepare and execute project kickoff meeting with key stakeholders.
• To prepare weekly projects status or progress reports.
• To work closely with Product Manager, Subject-Matter Expert, Tech Lead to prepare for preliminary requirements from business users prior to project business specification documentation signoff.
• To work closely with Quality Assurance team and Development team on project deployments.
• Establish contingency plans with backup resources and accommodations for prospective delays if needed.
• To track proper project documentations.
• To govern on Project Management Processes (PMP) framework in all projects.

The fit:

• With at least to 5 years of Project Management skills preferably with Software Development project experience.
• Agile involvement is an advantage.
• Excellent communication spoken & written skills.
• A team player and ability to work with all levels of people.
• Ability to work independently and under pressure within tight deadlines.

Responsibilities: 

-Oversee Brandstores construction projects from conception, location sourcing to completion

-Review the project in-depth to schedule deliverables and estimate costs

-Coordinate and direct subcontractors to ensure completion on time

-Meet contractual conditions of performance

-Review the work progress on daily basis

-Prepare internal and external reports pertaining to job status

-Plan ahead to prevent problems and resolve any emerging ones

-Analyze, manage and mitigate risks

-Ensure quality construction standards and the use of proper construction techniques

Requirements:

-BA/MA degree in construction management, architecture, engineering or related field is preferred

Company:

Description:

Marsh and McLennan Companies (MMC) is seeking candidates for the following position based in the Kuala Lumpur Shared Services Operations Office in Q Sentral:

Senior Analyst - Project Management Operations (Supporting Hong Kong)

What can you expect?

• Be a part of a regional operational shared service center
• Interact diverse colleagues and stakeholders from various line of business within MMC

What is in it for you?

• Career Development and Training Opportunities
• Explore opportunities to work on regional and global projects
• Conducive Smart Office work environment

We will count on you to:

• Provide day to day operation support to our internal stakeholders, including: Operations and Technology, Finance, Sales and Distributions, LCPA etc.
• Interface with both business terms and functional teams to execute both BAU and change initiatives, including working with Marsh IT team on driving technology implementation and adoption.
• Perform data maintenance to ensure data properly setup in Marsh systems and conduct periodic review to improve data quality.
• Partner with the KL Shared Service Center to implement potential scope expansion in the center.
• Work with Marsh IT team to facilitate technology upgrade or digital innovation opportunities.
• Liaise with business in requirement gathering and change management.
• Co-ordinate cross-functional (e.g. Finance, LCPA, Sales and Distributions) input and resolution of issues related to projects or initiatives.
• Provide user training to different stakeholders to ensure smooth rollout of new technologies.

What you need to have:

• A Degree holder in any field
• Minimum 3 years of experience in project management, preferable in financial industry.
• Ability to understand, speak Cantonese and read write Chinese is highly preferred.
• Proficiency in Microsoft Word / Excel / PowerPoint.

What makes you stand out:

• Experience supporting shared service operation
• Ability to build strong relationships and build rapport with stakeholders, including but not limited to: Sales and Distribution, Legal and Compliance, and clients.
• Self-starter, resourceful with the ability to bring solutions and ideas to the company.
• Good project management and highly organized – excellent planning, analysis and problem solving skills.

Marsh & McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter @mmc_global or subscribe to BRINK.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.