Total 10 PR Agent job vacancies in Kuala Lumpur

職位描述：

• 透過電話、電子郵件和即時聊天處理預約查詢/請求。
• 向患者撥打外線電話以預訂/重新安排預約。
• 取得患者的詳細資訊並確保所有資訊準確、及時地輸入系統以進行所有交易。
• 及時、專業地提供優良、優質的服務。
• 確保始終滿足關鍵績效指標（KPI）目標（例如客戶滿意度指數、首次通話解決率、生產力），以實現聯絡中心的整體目標。
• 管理層可能不時分配給您的任何其他職責和責任。
• 透過加倍努力建立可持續的關係並吸引客戶

工作要求：

• SPM/STPM/文憑/學位或同等專業資格。
• 至少 2 年客戶服務/BPO/呼叫中心/電話行銷的近期工作經驗。
• 醫療/保健行業的經驗將帶來附加價值。
• 客戶服務技能 - 專心、同理心、耐心和一致性、有說服力、完美的電話禮儀和溝通技巧

福利及其他

• 醫療福利
• 保險
• 牙科福利
• 教育支持
• 雜項津貼
• 醫療的
• 正式（例如襯衫+領帶）

Job Description:

• Handle appointment inquiries/requests by phone, email, and live chat.
• Make outbound calls to patients to book/reschedule appointments. 
• Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions. 
• Provide excellent and high-quality service in a timely and professional manner. 
• Ensure KPIs targets (e.g. customer satisfaction index, first call resolution, productivity) are met consistently to achieve the overall contact center objectives. 
• Any other duties and responsibilities that may be assigned to you by the management from time to time.
• Establish sustainable relationships and engage customers by taking the extra mile

Job Requirements: 

• SPM/STPM/Diploma/Degree or equivalent professional qualification. 
• Minimum 2 years of recent working experience in Customer Service/BPO/Call Centre/Telemarketing. 
• Experienced in the Medical/Healthcare industry will be added value. 
• Customer service skills - Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills

Benefits & Other

• Medical Benefits
• Insurance
• Dental Benefits
• Education support
• Miscellaneous allowance
• Medical
• Formal (e.g. Shirts + Ties)

Job Brief:

The Operation teams cover the end-to-end operational process, from when the buyer searches for a product listed on the platform to when the buyer receives the product. This position will be part of Customer Service, which handles inquiries from Singapore sellers and buyers via various channels (voice, email, online chats, case management, etc). The role reports directly to the Team Leader of Customer Service.

Job Responsibilities:

• Primarily act as the interface between buyer and seller via various contact channels, email, online chats, case management, etc.
• Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction.
• Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or Salesforce.
• Primarily handle escalations related to service recovery cases via emails.
• This position is expected to provide First Contact Resolution (FCR) according to standard operating procedures. In the event of non-FCR, you are expected to follow up and respond to users via email and social media on a timely manner
• Manning of respective escalation queues and backlogs focusing on such as Logistics, Payments and Cross Border etc
• To meet Key Performance Indicators (KPI)
• To record case details in Customer Relationship Management (CRM)
• Communicate effectively by providing accurate information to the users, external partners and stake holders
• Provide an effective solution for customer disputes issue
• Assume additional responsibilities as assigned
• Communicate effectively with team members
• To take on ad-hoc projects/assignments
• Undertake any other duties as and when assigned by Management.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in any field
• Preferably Executive specializing in Customer Service or equivalent
• Preferably at least 1 year of related working experience in a Contact Centre
• Experience in managing Live chats, emails
• Both fresh graduates and experienced applicants are welcome (we can discuss the entry-level based on your previous experience)
• Strong communication skills in email, face-to-face conversation and messenger discussion
• Good communication skills in English and Malay, both spoken and written. Mandarin is an added advantage
• Business writing skill is mandatory
• Good typing skill
• Strong logical thinking and problem-solving skills at all times
• Able to work independently in a fast-paced environment
• Good team player, positive attitude and eager to learn
• Fast learner and able to adapt to changes
• Ability to multi-task, prioritize and manage time effectively
• Demonstrate teamwork all the time
• Willing to work on (24/7) shift, 5 days weekly

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to ensure that the money we are moving for customers are legitimate transactions, and minimise fraud passing through our platform. 

Here’s how you’ll be contributing to Fraud Prevention:

• Review transactions flagged as suspicious and take appropriate action(s)
• Perform due diligence checks on customers whose transactions are being reviewed
• Provide assistance to other Wise teams
• Communicate with other financial institutions and law enforcement
• Work with the relevant parties to improve fraud detection rules and processes 
   

We’re looking for a Due Diligence Agent to join our team in Kuala Lumpur. This role is a unique opportunity to have an impact on Wise’s mission, grow as a specialist and help save millions more people money. This is an entry level role, so we don't expect you to have any previous experience in Due Diligence/Banking/Finance. Full training will be given to enable you to be successful in the role. If you are interested in starting your career in compliance, then this job role is perfect for you. You can read more about working as a Due Diligence Agent from our blog post here.

Your mission: 

The Due Diligence Agent is responsible for performing timely customer due diligence to complete the KYC process. You will be engaged in research and analysis and will use information supplied by external businesses and consumer customers, information already within the organisation, external vendor tools and their overall experience to effect due diligence controls on customers and counterparts of various characteristics.

The role as a Due Diligence Agent gives you the opportunity to:

• Perform Due Diligence on existing, new and/or potential customers based on risk mitigation controls and certain trigger events;

• Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested;

• Ensure that information and documentation provided by customers, from external data sources and from your own reviews (e.g. websites and company registries) meet our requirements for verification;

• Perform searches utilising Internet sources and/or third-party vendors to obtain information on prospects and new/existing customers;

• Communicate with customers when required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies;

• Provide guidance and responses to daily inquiries from peers, front-line and management regarding due diligence matters and case analysis, when appropriate;

• Maintain basic understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and Services;

• When warranted, be capable of drafting SAR narratives to report activity deemed unusual;

• Assess Risk level of referred profiles that may or may not meet the Risk criteria expected from escalations;

• Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies;

• Support Wise in internal and external audits and regulatory due diligence process related queries reviews;

• Escalate any suspicions and/or concerns to the AML and Fraud teams for review

If this sounds like a great new challenge for you, please apply by submitting your CV and cover letter in English (answering the questions below). Please also limit your response to be within 1 page only. 

In your Cover Letter please answer the following questions: 

• Why would you like to join Due Diligence? What interested you about the Due Diligence Agent role?

• Why do you think compliance and due diligence teams are specifically important for Wise?

• How would you categorise a customer as high risk?

• What sort of documents are we asking our customers of Wise to provide?

Please note that applications without a cover letter will not be considered.

Our Card Dispute and Chargeback team is one of the frontiers of the exciting Wise world, helping our customers recover the cost of their problematic transactions, making sure we stay compliant with the card scheme and the relevant regulations, and pushing our partners to excel with us.

Our aim is to constantly improve our disputes and chargeback operations, supporting Wise mission while offering the best possible experience to our customers. We also work in close collaboration with our Card Fraud Team and our Dispute and Chargeback Team from the merchant side of Wise, helping each other to navigate at best in the domain, and keeping our customers constantly in mind. 

Our Card Dispute and Chargeback team is spread across our Tampa, Austin, Budapest and Tallinn offices, and we are now looking for agents to join our new team, based in Kuala Lumpur to bring their impact to our mission.

What you’ll get to do:

• Deep dive into customers' disputes and take appropriate actions. 
• Process card chargebacks and provide required information to our partners and the card scheme. 
• Learn and understand the relevant regulations and guidelines. 
• Provide world class support to our customers via email and phone, if needed, in order to solve a dispute. 
• Work with our dedicated developers to identify and support improvements.
• Report when appropriate to partners, card schemes and authorities. 

What we’re looking for:

• You are a Malaysian Citizen. Please note that we can’t move forward with applicants that are currently on a Malaysian Permanent Residency, or under any work-related visas.
• Previous experience with disputes or compliance.
• Some experience being part of a driven high performing team.
• Punctuality, independence and proactivity.
• Strong attention to detail.
• Tolerance for routine but also an ability to keep up with the fast changes in the card payments industry.
• Some experience handling independent parts or entire projects.
• Fluency in English (written and verbal) is a must.

It would be nice if you have:

• Experience working within a cross-office team. 
• Experience within card issuing, acquiring institutions or merchants
• Some experience working with regulatory or product compliance.
• Proficiency in additional language skills

What do we offer: 

• Starting salary: MYR 72,000
• Numerous great benefits in our Kuala Lumpur office

Key benefits:

• Flexible working - While you are expected to work from the office for 3 days a week, we get that flexibility is essential and you’re trusted to do the right thing and be responsible
• Paid annual holiday, sick days, parental leave and other leave opportunities
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

If you're interested in the position, We look forward to receiving your application, alongside your CV/Resume and Cover Letter. In your cover letter, elaborate on the following points:

1. What is your experience working on Card Disputes and Chargebacks? Provide an example of how you handled Card Dispute or Chargeback situations.
2. Why are you motivated to apply for this position?
3. As a customer, did you have personal experience with having to dispute a card transaction or request for chargebacks? What were your thoughts on the process? If none, share your thoughts of the ideal process in resolving your card dispute/ request for chargeback.

We’re looking for a Due Diligence Agent to join our team in Singapore. This role is a unique opportunity to have an impact on Wise’s mission, grow as a specialist and help save millions more people money. This is an entry level role, so we don't expect you to have any previous experience in Due Diligence/Banking/Finance. Full training will be given to enable you to be successful in the role. If you are interested in starting your career in compliance, then this job role is perfect for you. You can read more about working as a Due Diligence Agent from our blog post here.

Your mission: 

The Due Diligence Agent is responsible for performing timely customer due diligence to complete the KYC process. You will be engaged in research and analysis and will use information supplied by external businesses and consumer customers, information already within the organisation, external vendor tools and their overall experience to effect due diligence controls on customers and counterparts of various characteristics.

The role as a Due Diligence Agent gives you the opportunity to:

• Perform Due Diligence on existing, new and/or potential customers based on risk mitigation controls and certain trigger events;
• Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested;
• Ensure that information and documentation provided by customers, from external data sources and from your own reviews (e.g. websites and company registries) meet our requirements for verification;
• Perform searches utilising Internet sources and/or third-party vendors to obtain information on prospects and new/existing customers;
• Communicate with customers when required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies;
• Provide guidance and responses to daily inquiries from peers, front-line and management regarding due diligence matters and case analysis, when appropriate;
• Maintain basic understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and Services;
• When warranted, be capable of drafting SAR narratives to report activity deemed unusual;
• Assess Risk level of referred profiles that may or may not meet the Risk criteria expected from escalations;
• Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies;
• Support Wise in internal and external audits and regulatory due diligence process related queries reviews;
• Escalate any suspicions and/or concerns to the AML and Fraud teams for review

• Provide outstanding customer support through phone, email, and live chat, ensuring that every interaction leaves a positive impression.
• Understand customer needs, address concerns, and provide solutions promptly.
• Record detailed notes of customer interactions, ensuring every detail is captured.
• Work collaboratively with the wider customer service team to share insights and learnings.
• Demonstrate a proactive approach, spotting potential issues before they escalate and suggesting improvements.

• A keen eye for detail and a meticulous approach to tasks.
• Strong communication skills, both verbal and written.
• The desire to grow and take on greater responsibilities over time.
• Team player mentality, always ready to help out and learn from peers.
• Adaptable to rotational shifts with 1 rest day and 1 off day.
• Comfortable with a hybrid work model, with anchor days in our Malaysia office.

• Opportunity to make an impact to the world by transforming urban transportation.
• Be part of a hyper-growth organization with plenty of opportunities to springboard your career.
• Flexible and autonomous working environment with highly motivated and competent colleagues.

The Beam Group of Companies is an equal employment opportunity (EEO) organization. We are dedicated to providing an inclusive and diverse working environment where all are welcome regardless of race, language, religion, gender, nationality, age, disability or other divisive categorizations.

By submitting an application and/or confirming your candidacy, you acknowledge that you have read the Privacy Policy and consent to the Beam Group of Companies processing your data in accordance with the Privacy Policy. Please contact us if you change your mind at any time in relation to the consent you have provided.

Responsibilities:

• Process all facility repair work request that come through the call center.
• Answer service requests and track, monitor and report on the status of all maintenance, repair work generated.
• Input and maintain data in the computerized maintenance management system.
• Update and input daily task sheets received from contractors.
• Contact suppliers for updates on work progress and advise customer of estimated resolution time.
• Collection, collation and maintenance of work document files and other data for the development of reports to evaluate responsiveness, cost effectiveness and efficiency of resources use.
• Administer the collection and collation of data for the reporting of historical and statistical performance.
• Coordinating work requests with contractors and subcontractors.
• Comply with all company policies and procedures including safety, health and environmental procedures.
• Ad hoc duties assigned by the immediate superior or Business Support Manager.
• Coordinate customer service activities at sites to provide consistent support and service, input information into and maintain the computerized maintenance management system database.

Requirements:

• Minimum Diploma or equivalent.
• Minimum 2 years customer service experience in a facilities maintenance environment.
• Pleasant and friendly mannerism, a sound knowledge of telephone etiquette.
• Basic computer knowledge/technological skills- the person should be adept in using Microsoft ( Words , Excel and Power Points ) and also email features ( Lotus Notes).
• Good verbal and oral communication skills - English and Malay language is a must where Cantonese will be added advantage.
• Ability to comprehend, capture as well as interpret basic customer information.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments.
• Ability to work well as part of a team - to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit, aid others to succeed.

We’re looking for a Due Diligence Agent to join our team in Kuala Lumpur. This role is a unique opportunity to have an impact on Wise’s mission, grow as a specialist and help save millions more people money. This is an entry level role, so we don't expect you to have any previous experience in Due Diligence/Banking/Finance. Full training will be given to enable you to be successful in the role. If you are interested in starting your career in compliance, then this job role is perfect for you. You can read more about working as a Due Diligence Agent from our blog post here.

Your mission: 

The Due Diligence Agent is responsible for performing timely customer due diligence to complete the KYC process. You will be engaged in research and analysis and will use information supplied by external businesses and consumer customers, information already within the organisation, external vendor tools and their overall experience to effect due diligence controls on customers and counterparts of various characteristics.

The role as a Due Diligence Agent gives you the opportunity to:

• Perform Due Diligence on existing, new and/or potential customers based on risk mitigation controls and certain trigger events;
• Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested;
• Ensure that information and documentation provided by customers, from external data sources and from your own reviews (e.g. websites and company registries) meet our requirements for verification;
• Perform searches utilising Internet sources and/or third-party vendors to obtain information on prospects and new/existing customers;
• Communicate with customers when required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies;
• Provide guidance and responses to daily inquiries from peers, front-line and management regarding due diligence matters and case analysis, when appropriate;
• Maintain basic understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and Services;
• When warranted, be capable of drafting SAR narratives to report activity deemed unusual;
• Assess Risk level of referred profiles that may or may not meet the Risk criteria expected from escalations;
• Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies;
• Support Wise in internal and external audits and regulatory due diligence process related queries reviews;
• Escalate any suspicions and/or concerns to the AML and Fraud teams for review