Operations Executive (Mandarin Speaker)
Contract
Junior Executive
Kuala Lumpur, Federal Territory of...
2 weeks ago
Responsibilities:Providing high-quality Customer Service to valued customers.Following SOPs while assisting customers in their requests.Using company.....
Responsibilities:
- Providing high-quality Customer Service to valued customers.
- Following SOPs while assisting customers in their requests.
- Using company resources and other channels to assist in fulfilling requests.
- Engage lifestyle partners in shopping, hospitality, travel and other industries to assist in requests and program requirements.
- Assist professionally in written and verbal communication.
- Provide day-to-day support to mobile apps, e-Commerce, retail-related platforms and apps, including but not limited to SMS-based concierge service, as appropriate to the position.
- Communicate courteously with merchant and/or customer by telephone, email, and face to face (if necessary)
Job Details:
- Sunday - Saturday: 9.00am to 6.00pm including public holidays
- Location: Amcorp Trade Center, Petaling Jaya
Job Requirement:
- Candidate should possess a Diploma / Bachelor Degree or equivalent in All Business Field.
- Preferably at least 1 year of related working experience.
- Preferably Executive specializing in Customer Service or equivalent.
- Good communication skills in English, Mandarin will be added advantage
- Experienced in lifestyle, travel, or hospitality industry is a plus.
- Interest in travel, luxury, hospitality, lifestyle, etc.
- 1 Contract positions available
We are an award winning Malaysian company in the areas of Customer Experience, Learning & Training, Human Resource Outsourcing ,Talent Management and Business Process Outsourcing (BPO). Providing cost effective contact centers, Business Process, IT and Managed services from Malaysia. Our on-shore and off-shore delivery capability span the region; we are able to craft end-to-end solutions for customer support, sales, telemarketing, collections, customer service as well as internal IT and Business services.|