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Position Overview: We are seeking a dedicated Customer Service Officer to join our team and oversee the day-to-day shift allocation for external staff, ensuring timely and efficient matching of staff to client requirements. The successful candidate will utilize Sandwai | Home and Disability Care Software for staff allocation and bookings, maintain communication with nurses and clients, and address any complaints or concerns promptly. Additionally, the Customer Service Officer will participate in operations meetings to provide updates on Bureau and Home Care status and work towards achieving set targets by management.
Key Responsibilities:
· Allocate shifts to external staff in a timely manner, based on client requests and requirements.
· Maintain accurate records of staff availabilities, roster requests, and shift allocations using Sandwai | Home and Disability Care Software.
· Liaise with nurses and clients regularly to ensure proper staff allocation and address any concerns or requests.
· Notify clients and staff of shift confirmations and ensure effective communication of information to colleagues and management.
· Monitor and address complaints or concerns raised by field staff and clients, escalating to management when necessary.
· Ensure external staff receive their rosters accurately in the system, especially when multiple clients require service within an allocated timeframe.
· Prepare and send report to relevant team/department before end of shift.
· Participate in operations meetings to provide updates on Bureau and Home Care status and contribute to achieving set targets.
· Undertake any other tasks that may arise from time to time, supporting the overall efficiency and effectiveness of the customer service team.
Qualifications:
· Diploma or Bachelor's degree in any field.
· Proven experience in customer service, Experience in a medical or healthcare-related industry will be an advantage but not neccessary.
· Basic computer knowledge. Knowledge of Sandwai or other Allocation software is an advantage.
· Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively.
· Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.
· Ability to work collaboratively with colleagues and stakeholders at all levels of the organization.
· Flexibility to adapt to changing priorities and requirements.
· Empathetic and patient demeanor, with a genuine desire to support both staff and clients.
Benefits:
· Competitive salary commensurate with experience.
· Ongoing training and professional development opportunities.
· Collaborative and supportive work environment.
Working Hours:
· 24 HRS (Shift On Rotation).
If you are passionate about providing exceptional customer service and making a positive impact in the medical field, we encourage you to apply for this rewarding opportunity. Join our team and help us fulfill our mission of improving healthcare delivery and patient outcomes.
Perks & Benefits
Our company provide wide range of healthcare services which include day care, respite care and home care. This is to ensure each of the clients is able to receive continuous expert care in the VIRTUAL WARD at home from our multidisciplinary team in collaboration with their family doctor to improve the quality of a person's life. WE are designed to help you as a professional healthcare provider in order to maintain independece and aspire the best lfe style possible for the client. Client deserve the best care from you and from us too a "PARTNER"
The Commercial Officer (“CO”) is responsible to support the commercial team in providing a comprehensive range of administrative and office support duties. The "CO" is also required to prepare the necessary reports for Commercial Manager and assist in all other day to day job activities.
Responsibilities:
To prepare and update the master voyage charter summary by keeping track of the port charges, brokerage commission, and demurrage.
To liaise with the Finance Department on receiving invoices and to prepare additional documents if requested by the respective department.
To ensure EPDA and FDA are properly checked, verified with relevant supporting documents before submitting for payment.
To keep track and compile all related documents for demurrage claims including drafting demurrage computation.
To monitor vessels and agents updates following voyage order included ETA notice and charterers’ details.
To ensure all commercial documents are properly verified, compiled, and filling which including voyage order, fixture notes, shipload and discharge documents, and lay time calculation spreadsheet.
To gather any required information by the Commercial Manager.
To assist within company group ad-hoc tasks or specific projects or tenders. For example contract agreement, tender preparation, tender clarifications, documentation, filling and any other related matters.
Requirement :
Diploma or Bachelor's degree in Maritime Management / Logistic / Marketing or any related course will have an added advantage.
Understanding of Marine and Shipping business.
Good in Microsoft office applications
Able to work both independently as well as in a team
Perks & Benefits
Jasa Merin (Labuan) PLC (“JML”) was incorporated on 23rd May 2008 under “The Offshore Companies Act 1990”. It was previously wholly owned by Jasa Merin (Malaysia) Sdn Bhd (“JMM”). On 1st March 2016, MARINE & GENERAL BERHAD (“M&G”) , the parent company of JMM, acquired 100% equity in JML from JMM.
JML is part of the M&G Group’s Marine Logistics – Downstream Division. We are a ship owning company specializing in the energy transportation market. We own and charter out Clean Petroleum Product (“CPP”)/ Chemical tanker to the petro-chemical and oleo-chemical industries, whereby the vessels are used to transport CPP/ Chemical products.
1. Generating appointment booking report and ageing report.
2. Check for Console Report
3. Tally check for console orders against report generated and console the orders
accordingly.
4. Call customer for delivery appointment.
5. Request for Tax invoice, K1 & K2 forms for orders to be delivered to FTZ areas.
6. Follow up on emails with Credit Finance and Operation team.
7. Coordinate with Transport Department on the timing of delivery.
8. Follow up with Transport Department on the status of delivery.
9. Handling customers complaint and escalations.
10. Follow up on emails with Sales / Logistics Department.
11. Updating and send weekly Report to Finance for Billing.
12. Prepare documentation for delivery to FTZ areas.
Perks & Benefits
YCH Group is one of Asia's leading supply chain and logistics conglomerates and partners some of the world’s largest companies and brands in more than 100 cities across Asia Pacific. As a renowned 7PLᴛᴍ supply chain and logistics provider, our team of supply chain specialists, logisticians, technology disruptors, planners and other specialists, work together to achieve the common goal to be the partner of choice for integrated end-to-end supply chain management. Together with our affiliated companies, we remain steadfast in our mission to integrate data flows in the supply chain with unique analytics capabilities, coupled with domain expertise and innovation to transform and provide end-to-end supply chain enablement to connect ASEAN and beyond.
1. Generating appointment booking report and ageing report.
2. Check for Console Report
3. Tally check for console orders against report generated and console the orders
accordingly.
4. Call customer for delivery appointment.
5. Request for Tax invoice, K1 & K2 forms for orders to be delivered to FTZ areas.
6. Follow up on emails with Credit Finance and Operation team.
7. Coordinate with Transport Department on the timing of delivery.
8. Follow up with Transport Department on the status of delivery.
9. Handling customers complaint and escalations.
10. Follow up on emails with Sales / Logistics Department.
11. Updating and send weekly Report to Finance for Billing.
12. Prepare documentation for delivery to FTZ areas.
Perks & Benefits
YCH Group is one of Asia's leading supply chain and logistics conglomerates and partners some of the world’s largest companies and brands in more than 100 cities across Asia Pacific. As a renowned 7PLᴛᴍ supply chain and logistics provider, our team of supply chain specialists, logisticians, technology disruptors, planners and other specialists, work together to achieve the common goal to be the partner of choice for integrated end-to-end supply chain management. Together with our affiliated companies, we remain steadfast in our mission to integrate data flows in the supply chain with unique analytics capabilities, coupled with domain expertise and innovation to transform and provide end-to-end supply chain enablement to connect ASEAN and beyond.
#Preferable mandarin speaker, Sabahan and Sarawakian are welcome
Customer Service
Cashier
General
Perks & Benefits
We are an established Company involved in trading of gaming machines and its parts. In line with our exuberant growth, we are on the lookout for suitably qualified individuals to join and grow with the Company.
Why join us?
A dynamic Company which offers growth prospects as well as quality on the job training throughout your career Good platform to develop skill and knowledge High degree of independence at work.
職位概述:我們正在尋找一名專門的客戶服務官加入我們的團隊,負責監督外部員工的日常輪班分配,確保員工及時有效地滿足客戶的要求。成功的候選人將使用 Sandwai |用於人員分配和預訂的家庭和殘疾人護理軟體,與護士和客戶保持溝通,並及時解決任何投訴或疑慮。此外,客戶服務官將參加營運會議,提供部門和家庭護理狀態的最新訊息,並努力實現管理層設定的目標。
主要責任:
· 根據客戶要求和要求,及時為外部員工分配班次。
· 使用 Sandwai | 維護員工可用性、名冊請求和輪班分配的準確記錄家庭和殘疾人護理軟體。
· 定期與護理人員和客戶聯絡,以確保適當的人員分配並解決任何疑慮或要求。
· 通知客戶和員工輪班確認,並確保與同事和管理階層有效溝通訊息。
· 監控並解決現場工作人員和客戶提出的投訴或疑慮,必要時上報給管理階層。
· 確保外部員工在系統中準確接收他們的名冊,特別是當多個客戶在分配的時間範圍內需要服務時。
· 在輪班結束前準備並向相關團隊/部門發送報告。
· 參加營運會議,提供局和家庭護理狀況的最新信息,並為實現既定目標做出貢獻。
· 承擔不時出現的任何其他任務,支援客戶服務團隊的整體效率和有效性。
資格:
· 任何領域的文憑或學士學位。
· 擁有豐富的客戶服務經驗,醫療或保健相關行業的經驗將是一個優勢,但不是必需的。
· 基本的電腦知識。了解 Sandwai 或其他分配軟體是一個優勢。
· 優秀的口頭和書面溝通能力,能夠清晰有效地傳達複雜訊息。
· 強大的組織能力和對細節的關注,能夠在快節奏的環境中管理多項任務和優先事項。
· 能夠與組織各級的同事和利害關係人協作。
· 靈活地適應不斷變化的優先事項和要求。
· 具有同理心和耐心,真誠地希望支持員工和顧客。
好處:
· 與經驗相稱的具競爭力的薪資。
· 持續培訓和專業發展機會。
· 協作和支持性的工作環境。
工作時間:
· 24 HRS(輪班換檔)。
如果您熱衷於提供卓越的客戶服務並在醫療領域產生正面影響,我們鼓勵您申請這個獎勵機會。加入我們的團隊,幫助我們履行改善醫療服務和病患治療結果的使命。
津貼和福利
Our company provide wide range of healthcare services which include day care, respite care and home care. This is to ensure each of the clients is able to receive continuous expert care in the VIRTUAL WARD at home from our multidisciplinary team in collaboration with their family doctor to improve the quality of a person's life. WE are designed to help you as a professional healthcare provider in order to maintain independece and aspire the best lfe style possible for the client. Client deserve the best care from you and from us too a "PARTNER"
職位描述:
-對收到的客戶入職文件進行全面的審查,並確保申請符合公司政策和客戶風險控制評估。
-利用我們的驗證工具和信譽良好的來源來審查客戶 KYC 文檔,以驗證 AML 文件。
- 對客戶執行 CDD/EDD,以確保 AML 啟動流程遵循我們的合規政策和程序。
- 根據我們的內部 SLA 跟進未決案件。
-針對制裁、PEP 和負面媒體調查或篩選客戶。
- 為客戶和內部部門提供高品質的服務,確保以專業的方式處理所有詢問,並在需要時進行必要的升級。
-我們的 CDD 功能和程序的產品或系統增強。
工作要求:
- 熟練的英語能力,大專及以上學歷。
-有耐心,注重細節,溝通協調能力強的候選人。
-團隊合作精神強,能輕鬆適應快節奏的產業。
- 這是一個為期 5 個工作日的輪班工作,因為我們為歐洲提供服務。
工作福利:
-極佳的成長和晉昇機會。
-員工參與、認可和讚賞計劃。
-提供年假、病假、住院假、婚假、產假、陪產假等多種福利。
- 全面的保險保障
-節日禮物、結婚禮物、生日禮券等。
-團隊建立
津貼和福利
Get Started With Us We are a professional customer service platform, focusing on providing professional customer service and KYC Compliance to industries such as blockchain, big data, and artificial intelligence, in the finance, energy, communications, government, transportation, e-commerce, and real estate industries.
1. 產生預約報告和帳齡報告。
2. 檢查控制台報告
3. 根據產生的報告統計檢查控制台訂單並控制台訂單
因此。
4. 致電客戶預約送貨。
5. 向自貿區出貨的訂單索取稅務發票、K1 和 K2 表格。
6. 跟進信貸財務和營運團隊的電子郵件。
7. 與運輸部門協調交貨時間。
8. 與運輸部門跟進交貨狀況。
9、處理客戶投訴及上報。
10. 跟進銷售/物流部門的電子郵件。
11. 更新每週報告並發送給財務部門進行計費。
12. 準備運送至自貿區的文件。
津貼和福利
YCH Group is one of Asia's leading supply chain and logistics conglomerates and partners some of the world’s largest companies and brands in more than 100 cities across Asia Pacific. As a renowned 7PLᴛᴍ supply chain and logistics provider, our team of supply chain specialists, logisticians, technology disruptors, planners and other specialists, work together to achieve the common goal to be the partner of choice for integrated end-to-end supply chain management. Together with our affiliated companies, we remain steadfast in our mission to integrate data flows in the supply chain with unique analytics capabilities, coupled with domain expertise and innovation to transform and provide end-to-end supply chain enablement to connect ASEAN and beyond.
Job Responsibilities :
Competency Requirements :
Perks & Benefits
Since its formation, MSC Trustgate.com Sdn Bhd, as the Malaysia's premier licensed Certification Authority and a reseller for Symantec Ltd. for SSL and clients certificates, has diligently geared itself to become a disciplined, market-leader and strategic provider of cutting-edge security infrastructure solutions. Today, MSC Trustgate.com is the leading provider of Internet trust and security solutions in ASEAN. Over 500 companies across industry rely on our solution for secure e-business and e-commerce. Our large customer base is a strong testimony of our high level of quality and committed service to our customers.
Responsibilities:
Job Responsibilities:
Manage and execute daily operations of the Customer Service counter.
Manage and complete the registration of all TTMC Patients and customers i.e. Limit check etc.
Managing daily appointments and preparing the necessary documents i.e. GL, Forms, etc.
Attending to all queries from the patient or customer from various channels i.e. Face to face, phone call, email, or WhatsApp.
Any other task assigned by the Management.
Requirements:
Perks & Benefits
The qualified and experienced Consultants at TTMC, naturally, are backed by investigative and treatment facilities such as, a well equipped laboratory capable of providing results almost immediately. TTMC’s well-stocked pharmacy is headed by a qualified and experienced pharmacist. TTMC’s strength lies in offering not only basic medical consultation by its five Primary Care Physicians, but also specialised consultation by Resident and Visiting Consultants. The clinic also has a department dedicated to health screening of healthy individuals. Another essential facet of TTMC is public health education on various medical topics of interest, a much neglected area especially in an era of-tech diagnostic and management facilities. If you would like medical advise before travelling within this region or elsewhere in the world, TTMC can provide you with the necessary precautions, preparations and vaccinations. It is a Ministry of Health licensed Yellow Fever vaccination centre and is thus empowered to issue Health travelling certificates to intending travellers. Of course Hepatitis, Flu vaccines are also available. TTMC’s motto….”Your health, our priority”.
#優先會說普通話,歡迎沙巴人和砂拉越人
客戶服務
出納員
一般的
津貼和福利
We are an established Company involved in trading of gaming machines and its parts. In line with our exuberant growth, we are on the lookout for suitably qualified individuals to join and grow with the Company.
Why join us?
A dynamic Company which offers growth prospects as well as quality on the job training throughout your career Good platform to develop skill and knowledge High degree of independence at work.
職責:
工作職責:
管理和執行客戶服務櫃檯的日常運作。
管理並完成所有 TTMC 患者和客戶的註冊,即限制檢查等。
管理日常預約並準備必要的文件,例如總帳、表格等。
處理患者或客戶透過各種管道提出的所有詢問,例如面對面、電話、電子郵件或 WhatsApp。
管理層分配的任何其他任務。
要求:
津貼和福利
The qualified and experienced Consultants at TTMC, naturally, are backed by investigative and treatment facilities such as, a well equipped laboratory capable of providing results almost immediately. TTMC’s well-stocked pharmacy is headed by a qualified and experienced pharmacist. TTMC’s strength lies in offering not only basic medical consultation by its five Primary Care Physicians, but also specialised consultation by Resident and Visiting Consultants. The clinic also has a department dedicated to health screening of healthy individuals. Another essential facet of TTMC is public health education on various medical topics of interest, a much neglected area especially in an era of-tech diagnostic and management facilities. If you would like medical advise before travelling within this region or elsewhere in the world, TTMC can provide you with the necessary precautions, preparations and vaccinations. It is a Ministry of Health licensed Yellow Fever vaccination centre and is thus empowered to issue Health travelling certificates to intending travellers. Of course Hepatitis, Flu vaccines are also available. TTMC’s motto….”Your health, our priority”.
工作職責 :
能力要求:
津貼和福利
Since its formation, MSC Trustgate.com Sdn Bhd, as the Malaysia's premier licensed Certification Authority and a reseller for Symantec Ltd. for SSL and clients certificates, has diligently geared itself to become a disciplined, market-leader and strategic provider of cutting-edge security infrastructure solutions. Today, MSC Trustgate.com is the leading provider of Internet trust and security solutions in ASEAN. Over 500 companies across industry rely on our solution for secure e-business and e-commerce. Our large customer base is a strong testimony of our high level of quality and committed service to our customers.
Job Description:
-Complete comprehensive review of incoming customer onboarding documents and ensuring that the application is consistent with company’s policy and customer risk control assessment.
-Reviewing customer KYC documents by utilizing our validation tools and reputable sources to verify the AML documentation.
-Perform CDD/EDD on customers to ensure that the AML onboarding process follows our compliance policies and procedures.
-Follow up pending cases according to our internal SLA.
-Investigating or screening customers against sanctions, PEP, and adverse media.
-Delivering high quality service to customers and internal departments ensuring all enquiries are handled in a professional manner and doing necessary escalation if needed.
-Product or system enhancement for our CDD function and procedures.
Job Requirements:
-Proficient English abilities with college degree or above.
-Be patient, detail-oriented attitude, candidates with strong communication and coordination abilities.
-Strong team player who can get used to the fast-paced industry easily.
-This is a 5 working day rotational shift role as we are serving Europe.
Job Benefits:
-Excellent growth and advancement opportunities.
-Employee engagement, recognition, and appreciation programmes.
-Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
-Comprehensive insurance coverage
-Festival gifts, Wedding gifts, birthday vouchers, etc.
-Team Building
Perks & Benefits
Get Started With Us We are a professional customer service platform, focusing on providing professional customer service and KYC Compliance to industries such as blockchain, big data, and artificial intelligence, in the finance, energy, communications, government, transportation, e-commerce, and real estate industries.
Job Responsibilities
Perks & Benefits
Get Started With Us We are a professional customer service platform, focusing on providing professional customer service and KYC Compliance to industries such as blockchain, big data, and artificial intelligence, in the finance, energy, communications, government, transportation, e-commerce, and real estate industries.