Customer Service Intern (6-Month Contract) at IPC Shopping Centre
1 month ago
Managing the Information Counter:To assist customers with enquiries and provide accurate information as well as activities happening in the centre.To.....
Managing the Information Counter:
- To assist customers with enquiries and provide accurate information as well as activities happening in the centre.
- To manage all Family Friendly Services e.g. maintain the hygiene of, Power Scooter, Wheelchair, Baby stroller, etc.
- To ensure that all customer / tenant complaint is addressed to relevant department. Follow up on feedback forms and response.
- Daily rounding of the Shopping Centre to ensure the common area and the facilities e.g. Family Rooms, Playland and Funland are in good condition and well maintained.
- To assist in distributing management correspondence / circular / information to tenant.
- To record lost and found items in the centre, send to Security if not claimed at end of business day.
- Respond to injuries and accidents in the centre, escalate to Duty Manager if not able to handle.
- Making general announcement over the public announcement system.
- Interacting with customers and attending to their queries and feedback
- Attend to enquiries and requests from phone calls/e-mails/Whatsapp and etc in a professional and prompt manner.
- Manage redemption of Gift with Purchase (GWP), birthday gifts, e-vouchers, rewards and etc.
- Daily stock and inventory check of all premiums.
- Recommend, promote and educate customers on the benefits of loyalty program to meet customers’ needs and objectives.
- Support day-to-day operations & administration of all loyalty programs through the CRM system.
- To assist in loyalty membership programs management, including promotional campaigns, activities, inventory allocation and tracking of reward redemption.
Coordination with Marketing Department:
- Be alert and informed of all promotion activities and event happening in the centre.
- Updating Supervisor on promotion offered by tenant.
- Any ad-hoc duties as may be assigned from time to time.
Official account of Jobstore.