Service Desk Support Engineer
Contract
Junior Executive
1 week ago
Job Responsibilities:To provide Level 1.5 technical and process assistance to end-users via remote channels (eg: phone, email, live chat, web form). H.....
Job Responsibilities:
- To provide Level 1.5 technical and process assistance to end-users via remote channels (eg: phone, email, live chat, web form). Have experience in using IT Services tools for user support and troubleshooting.
- To perform an initial assessment, attempts to resolve or escalate the problem, based on the agreed service level.
- To escalate to 2nd level support group when required with a detailed description of the problem for further troubleshooting and resolution.
- Provide support and resolve problems to the end user’s satisfaction.
- Monitor and respond quickly and effectively to requests received through the IT Service Desk.
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out basis on priority.
- Document internal procedures.
- To perform work in compliance with specified KPI/service level requirements.
Job Requirement:
- Candidate should possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor's Degree or equivalent in Engineering (Computer / Telecommunication), Computer Science / Information Technology
- Preferably at least 3 years of related working experience.
- Preferably Non-Executive specializing in Information Technology or equivalent.
- Good communication skills in English, and Malay language for both spoken and written.
If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!
[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!
At Konica Minolta Business Solutions Malaysia, we are a passionate bunch. We are passionate about serving our customers, and helping them to achieve their goals and profitability. Our passion is to create new values to ensure our products and services are above and beyond the customer’s demand. To us, there is no greater satisfaction in knowing we are a part of their success.
Passion also drove us to develop business & information technology (IT) solutions along with other innovative products to create the workplace of the future. We work hard so that the business runs efficiently and smoothly. We think hard so that business management solutions are taken care of. We also play hard so that our creative ideas can contribute to the success of the business.
While we bring the latest innovative technology for business operations, we are dedicated to saving the environment too. We help preserve nature by producing friendly products that won’t harm wildlife. And we recycle too!