About Us
Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.
Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.
Role Overview:
We are seeking a dedicated and customer-focused Life Insurance Consultant to join our team. As a Life Insurance Consultant, you will play a crucial role in providing excellent service to our clients, addressing their inquiries, and ensuring a smooth and positive customer experience. This position requires a strong understanding of life insurance products, effective communication skills, and the ability to empathize with clients' needs.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Provide accurate information about life insurance policies, coverage, and benefits.
- Assist customers with policy changes, claims processing, and other service-related requests.
- Educate customers on various life insurance options, helping them make informed decisions based on their needs and preferences.
- Analyze and assess customer profiles to recommend suitable life insurance solutions.
- Investigate and resolve customer issues, complaints, or discrepancies with a focus on customer satisfaction.
- Collaborate with internal teams to address complex customer concerns.
- Maintain accurate and up-to-date customer records, ensuring all interactions are documented in the company's systems.
- Stay informed about the latest developments in life insurance products and industry regulations.
- Participate in ongoing training to enhance product knowledge and customer service skills.
- Collaborate with sales, underwriting, and claims teams to streamline processes and improve overall customer service.
- High school diploma or equivalent (Bachelor's degree preferred).
- Relevant certifications in life insurance or customer service is a plus
- Previous experience in customer service, preferably in the insurance industry.
- Strong understanding of life insurance products and industry regulations.
- Excellent communication and interpersonal skills.
- Problem-solving and decision-making abilities.
- Detail-oriented with strong organizational skills.
- Ability to work independently and as part of a team.
