Responsibilities: Promote a culture of good conduct and customer protection Prepare meeting materials and data analysis for the Intermediary Managemen.....
Responsibilities: Promote a culture of good conduct and customer protection Prepare meeting materials and data analysis for the Intermediary Management Committee Provide practical advice on distribution-related business practices Develop compliance training materials on market conduct standards Investigate complaints related to market conduct and recommend appropriate actions Conduct quality assurance reviews of sales practices to identify risks and propose mitigation measures Implement compliance monitoring and mystery shopping programs for intermediaries Review and update compliance policies and procedures Prepare reports for regulators and management Handle inquiries from intermediaries, regulators, auditors, and law enforcement agencies Provide advisory support for intermediary conduct and regulatory projects Requirements: Bachelor's degree Minimum of 10 years of experience in distribution compliance, financial crime compliance, or complaint handling Strong knowledge of insurance products, compliance processes, and regulatory requirements Excellent communication and interpersonal skills Ability to build relationships and earn trust Independent thinker with critical thinking abilities Confidence and maturity in dealing with agency leaders, management, and regulators
Description: As part of the company's succession planning, our client, a leading local insurance firm in Singapore is looking for a Recruitment Manage.....
Description: As part of the company's succession planning, our client, a leading local insurance firm in Singapore is looking for a Recruitment Manager/Officer candidate to drive the growth of the agency sales force. Responsibilities of the role: Reporting to the Deputy CEO of the firm, you will spearhead the growth of the agency sales force and sales outreach to ensure growth targets in sales and manpower are achieved. Requirements of the role: To succeed in this role, you should have at least 2 years of sales experience with prior experience in insurance sales or insurance agency management. You should also be driven and have strong interpersonal and stakeholder management skills. To Apply To apply for this role, please submit your resume to Nick Foo at nick@kerryconsulting.com, quoting the job title and ref no. NF 27411. We regret that only shortlisted candidates will be notified. Registration No: R22107007 | Licence No: 16S8060
Role summary: You will play a critical team leadership role to lead a Contact Centre team and contribute to the success of the key strategic iniatives.....
Role summary: You will play a critical team leadership role to lead a Contact Centre team and contribute to the success of the key strategic iniatives with this Top Tier Insurance Organization. Your Roles: Lead and manage the Contact Centre team to deliver excellent customer experience in accordance with quality standards Drive the strategic directions to achieve the higher level of productivity and customer insights Assist to provide strategic views to plan and execute the business's key strategic initiatives Strive to achieve the Customer Contact's target Lead the management and review service experience related to ensure the processes of overall service experience is met Supervise and keep abreast of the regulatory requirements to ensure policy and process compliance in all aspects of service operations Grow and retain valuable staff by providing clear guidance and positive feedback with support by providing career development opportunities Work closely with leadership team to establish a culture of High Performance across HK Your Requirements: Bachelor's degree with at least 13 years' experience in Customer Service, Operations of Call Centres/ Service Counters and at least 6 years of experience in managing a contact centre team Knowledge of the latest developments of best customer experience and relevant tools Motivated, independent and a team player, experienced in working with senior management Good interpersonal communication, leadership and presentation skills Proficient in English and Chinese, spoken and written If you are interested in this role, please click "APPLY" or send your updated CV to me at rita.yu@connectedgroup.com. Only the shortlisted candidates will be notified. All personal data collected will be kept strictly confidential and will be only used for recruitment purposes. For more job openings, please visit https://www.connectedgroup.com/ #ConnectedGroup #CGis25 #2023momentum
