Customer Success Specialist - Banking (M) - Mandarin
3 weeks ago
Role: Represent the brand, culture, and values of clients. Maintain a positive, empathetic, and professional attitude towards customers. Provide timel.....
Role:
- Represent the brand, culture, and values of clients.
- Maintain a positive, empathetic, and professional attitude towards customers.
- Provide timely support through various communication channels.
- Ensure professional, efficient, and quality service to clients.
- Cross-sell additional bank products and services.
- Capture client feedback for future improvement.
- Identify and escalate priority issues through proper channels.
- Work with team members to provide better customer support.
- Keep job knowledge up to date through upskill training.
- Bachelor’s Degree or equivalent in any discipline.
- B2 level English Language proficiency.
- 6 months to 1 year of customer service experience in the banking industry.
- Decision-making and analytical skills.
- Flexibility to changes and sense of urgency.
- Good time management skills.
- Ability to work under pressure and deliver set goals.
- Strong communication and interpersonal skills.
- Ability to multitask, follow directions, and use computer systems effectively.
- Must be able to speak, read and write in (Simplified) Chinese or Cantonese (Traditional Chinese)
- Opportunity to represent a reputable brand and provide professional service.
- Chance to work in a dynamic environment as part of a team.
- Continuous learning and upskilling opportunities.
- Contribution to improving customer satisfaction and loyalty.
- Exposure to diverse communication channels and customer interactions.
- Competitive salary and potential for career growth within the company.
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