Total 117 job vacancies by Microsoft

Overview

Microsoft’s Cloud Operations + Innovation (CO+I) organization is the engine that powers our cloud services. Our data center construction team is dedicated to delivering the highest quality data centers for our cloud services. As we continue to revolutionize the way construction projects are planned, managed, and executed, we are seeking a highly motivated and detail-oriented Quality Manager to join our diverse and inclusive team. This role will play a crucial part in ensuring the high standard and reliability of our product.

As part of the regional EPC SWAT team, the key responsibilities are to work cross functionally with other SWAT team members to provide oversight on the consistent implementation of the project SLA and functional governance, perform project health analysis against the approved SLAs/scope/execution plan/cost/schedule, assist with the project setup, evaluate the site resource effectiveness, conduct spot audits, assist with onboarding and training of the site-based team. Team will be dedicated to this scope and will not be assigned to specific projects or other functional/regional activities. The project reviews and assessment will be as per the SWAT team roadmap and/or managed by exception should a critical priority is raised within the region. Team will be based in hub location and will travel together to the site as per the roadmap and business critical priorities. Travel requirements: 50-75%.

The CO+I Commissioning team is responsible for managing the end-to-end delivery of new data center capacity for CO+I. Through development of leading program management and construction processes, this team is chartered with managing workflow across vertically and horizontally aligned project managers and virtual teams to successfully deliver multi-million dollar, multi-year data center construction programs.

As a Commissioning Lead on the Data Center Delivery SWAT Team, you will be an experienced commissioning capacity delivery manager with well-rounded experience of delivering projects. Your focus will be Cx capacity delivery while upholding the company values of safety, quality, schedule, contractual obligations and cost in challenging project environments

Responsibilities

Business Processes

• Reports to the CO+I Regional Commissioning Director with reporting structure to a SWAT Team Lead
• This position requires a senior level of understanding of Safety, Datacenter Commissioning, Project Management, Telecommunications, and Mission Critical Operations.
• Create and/or maintain best practices to identify and incorporate quality and cost-effective solutions.
• Development of commissioning reports to best understand and communicate project status.
• Development of financial reports to best understand and communicate project status.
• Travel required.

Communications

• Regularly review assigned project construction progress, QA/QC, commissioning progress, issue status and metrics to report to management.
• Ability to communicate across various teams and build a cohesive team environment.
• Ability to communicate solutions in a collaborative manner.

Accountability

• Travel to projects to ensure consistent operations and efficiencies across the region, including project setup, onboarding, training, audit, assessing resource effectiveness, and conducting project health checks.
• Responsible for developing, managing, and reporting on scope, schedule of the commissioning process for CO+I projects.
• Reporting of the Commissioning process to management on a regular basis.
• Responsible for being able to effectively evaluate project status and develop timely and cost-effective solutions for safe delivery within budget, quality and schedule.
• Collaboratively driving solutions to impact successful delivery of projects under challenging conditions.
• Work independently in support of the CO+I Program.

Strategy and Development

• Coach and mentor project teams in successful data center commissioning project delivery strategy in alignment with the CO+I road map.
• Refine practices/policies and develop methods/techniques for driving solutions including development of commissioning procedures.
• Provide training and technical support to stakeholders on commissioning process, automated commissioning management system, specifications and best practices.

Vendor Management and contract compliance

• Provide Vendor oversight and performance management (Scorecard driven).
• Review of contracts and other project approval tools & templates.

Qualifications

Required Qualifications

• Construction QA/QC
• Project Management
• Data Center Commissioning
• Data Center Operation and Maintenance
• Understanding of UPS systems, switchgear, generators and critical mechanical systems
• Able to develop and write detailed Commissioning Scripts
• Issue identification and resolution management
• Proficiency with MS Office (Outlook, Word, Excel, PowerPoint), MS Visio, MS Project, MS Teams

Required Education/Experince

• Bachelor's Degree/Diploma in Mechanical Engineering, Electrical Engineering, Building Services, Technology, Computer Science or related field AND 5+ years technical engineering experience
• At least 8 years’ experience in Data Center facility construction and/or commissioning
• At least 8 years of construction experience
• At least 8 years of experience with electrical and mechanical test equipment

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Commissioning Certification
• OSHA 30 or equivalent qualification
• NFPA-70E
• Project Management Professional (PMP) certification

#COICareers

#EPCCareers

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Microsoft Cloud Operations and Innovation (CO+I) is the team behind the cloud. CO+I is responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering trusted experience to customers and partners worldwide. We are seeking a highly motivated and experienced Regional EPC SWAT Lead to join our team.

Microsoft's CO+I team is seeking a Datacenter Engineering Procurement Construction (EPC) Regional SWAT Team Cost management Lead to provide services for APAC region.

As part of the regional EPC SWAT team, the key responsibilities are to work cross functionally with other SWAT team members to provide oversight on the consistent implementation of the project SLA and functional governance, perform project health analysis against the approved SLAs/scope/execution plan/cost/schedule, assist with the project setup, evaluate the site resource effectiveness, conduct spot audits, assist with onboarding and training of the site-based team. The team will be dedicated to this scope and will not be assigned to specific projects or other functional/regional activities. The project reviews and assessments will be as per the SWAT team roadmap and/ or managed by exception should a critical priority be raised within the region. The team will be based in a hub location and will travel together to the site as per the roadmap and business critical priorities.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

This role is a regional role for the APAC Region. This role will require significant levels of travel to datacenter campuses in the region.

Responsibilities

• Reports to the EPC Regional Cost Management Lead with reporting structure to a SWAT Team Lead
• This position requires a senior level of understanding of cost management, commercial issues, Datacenter Construction, Project Management, Telecommunications, and Mission Critical Operations.
• Create and/or maintain best practices to identify and incorporate quality and cost-effective solutions.
• Development of corrective action reports to best understand and communicate project recovery.
• Development of cost management audit reports to best understand and communicate project status.
• Travel required.

Deep understanding of the commercial management of the General Contractor (GC) from liaison with our procurement office on the Request for Proposal (RFP) documents through to the final payments and agreement of the final accounts and paperwork. This will also include :

• Detailed estimation of the project based on local design documents.
• Agreement of estimates with the GC at during design development and agreement of the contract sum.
• Pay application assessment and approval for the GC, all equipment vendors and all project support consultants.
• Estimation of and commercial agreement of all change orders.
• Draft commercial detail and supporting documents for all funding requests.
• Review and agreement of all GC procurement of the subcontract packages including the approval of the sub contract Letters of Authorization (LOAs).
• Commercial review of all disputes that may arise.

Commercial management of all other program vendors including:

• Presenting proposals to head office for purchase order approval.
• Approving invoices for all project vendors.
• Final account agreement & closeout for all vendor accounts.
• Manage the Cost Management firm contracted to provide commercial support in the region.
• Assist in the procurement of Cost Management firm.
• Manage the resources allocated to the projects to ensure that they are appropriate in number and quality.
• Regular Monthly Business Updates (MBUs) with the cost management firms.
• Cost Reporting: Work with the Cost management firm, GC and project controls to ensure that the full suite of cost reports are available for review by Redmond on a monthly basis.
• Provide the PER (funding) team all commercial support necessary to ascertain the required timing of the funding intervals and all commercial information needed to back up these funding requests to management. This will normally involve the production of multiple option cost scenarios.
• Design Team commercial support: From project kick-off through to final design provide commercial support on business cases, value engineering studies and change control as the design evolves though to final decision.
• Site selection support: Work with our site selection team in the region to provide constructability reports and site specific comparative estimates on candidate sites. Also provide all funding and Purchase Order (PO) support necessary for this team to perform in the region.
• Commercial Process control: Review the current commercial processes in the region and develop these into a commercial playbook. On agreement of this playbook the candidate shall be responsible for the consistent implementation of same.

Qualifications

Required Qualifications

• Bachelor’s degree in Construction management, Project Controls, Quantity Surveying or related field AND 12+ years of related experience
• 12+ years of experience managing the estimating or commercials on a major construction portfolio
• Proven experience of the commercial management role in the procurement of GC contracts and other construction vendors

Other Requirements

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Royal Institution of Chartered Surveyors (RICS) full membership or equivalent
• Commercial knowledge of construction internationally

Preferred Qualifications

• Excellent communication skills, experience collaborating with all other areas of the datacenter program with an ability to think strategically and build the trust of our construction partners needed to agree very large construction contracts and final accounts

#COICareers and #EPCCareers

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

Microsoft Cloud Operations and Innovation (CO+I) is the team behind the cloud. We are responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. We are looking for a passionate, high-energy individual to help build the network that powers the world’s largest online services.

Within CO+I, the strategic Supply Chain team is responsible for establishing a supply chain that can meet the ever-growing growth of the Microsoft Cloud and our customers. We support a portfolio of complex, multi-disciplinary, multi-billion, multi-year datacenter construction and operations of those assets. We are looking to fill a critical role of Procurement Director – Equipment.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

As part of the regional EPC SWAT team, the key responsibilities are to work cross functionally with other SWAT team members to provide oversight on the consistent implementation of the project SLA and functional governance, perform project health analysis against the approved SLAs/scope/execution plan/cost/schedule, assist with the project setup, evaluate the site resource effectiveness, conduct spot audits, assist with onboarding and training of the site based team.  Team will be dedicated to this scope and will not be assigned to specific projects or other functional/regional activities.  The project reviews and assessment will be as per the SWAT team roadmap and/or managed by exception should a critical priority is raised within the region. Team will be based in hub location and will travel together to the site as per the roadmap and business critical priorities. Travel requirements: 50-75%.

Responsibilities

Field Service Technician/Engineer Management (OEM):

• Verify Supplier labor management on site visits in coordination with General Contractor, Scheduling Teams, and Internal Planning Teams to align schedules and deliverables.
• Audit schedule compliance and escalations from field team to support installation and Cx activities as required to drive efficiencies between Supplier and General Contractor
• Review and advise on strategy for any change orders for overtime, schedule compression and acceleration as needed.

Change Order Management:

• Assess Change Order activity after CDEs & Tech Submittals are complete with Suppliers before Constructions begins.
• Review the impact of change orders to the project with SWAT partners cross-functionally to mitigate impact on schedule and cost.
• Examine the commercial justification for change orders and review with site team.
• Knowledge of claims management with the detailed understanding of the contractual conditions.

OFCI Management & Quality Assurance:

• Inspect the MEP/OFCI (Owner Furnish Contractor Installed) equipment process of field team
• Audit receiving process of supplier equipment on site and supplier response time to defect resolution in relation to quality issues
• Inspect any design changes post IFC and ensure alignment with SWAT stakeholders.
• Review project design information, specifications, compliance documents and technical submittals while on site (master & project level design alignment)

Supplier Engagement & Performance:

• Assess post award site delivery scheduling, on-time delivery performance, and reporting.
• Review and monitor scheduling delays from OFCI/LLE equipment to relevant stakeholders.
• Oversee site specific LLE performance and collaborate with both internal and external partners to proactively resolve issues.
• Supervise technical risk management of design including timelines, SLA/KPI’s to avoid disruption to site timelines.
• Leadership liaison between suppliers, site team, and SWAT members to execute alignment between suppliers and Microsoft.
• Effectively document and communicate improvement recommendations after site audit completion.

The role is responsible for partnering with the broader Global Supply Chain teams including Planning & Analytics, Procurement, Supplier Quality and overall Special Projects team to ensure on time delivery to meet the on-time delivery for a large, complex capital project. This role will partner with workgroups to drive strategy development and compliance through supplier selection, supplier selection and award, and contract management.

Qualifications

Required Qualifications:

• Bachelor's or Master’s Degree in Engineering, Construction Management, or related field
• 10+ Years Experience in Project Management, Procurement, Supply Chain, and/or Operations
• Willingness to travel from job site to job site regularly.

Preferred Qualifications:

• Bachelor’s degree in technical or financial fields (engineering, finance, business administration, supply chain). Masters preferred.
• Hyperscale data center or large building construction experience in an owner or general contractor capacity
• Knowledge of data center industry and experience managing a variety of project delivery methods - ability to lead a project team in defining risk and developing the appropriate contracting.
• High energy and drive to achieve results in midst of ambiguity and matrixed org.
• Technical ability to write contracts, ability to set up sourcing plans and negotiation strategies and execute them.
• Excellent communicator that can interact with diverse groups across organizational levels.
• Familiarity with common process improvement methodologies (Lean, Six-Sigma, etc.) and ability to facilitate change management.
• Ability to implement new processes and get buy in from a cross functional team.
• Must be able to drive sourcing strategy and supply chain execution for multiple categories.
• Able to integrate successfully into large-scale construction projects - large dollar contracts of over $50 Million.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check every two years thereafter.

#COICareers

#EPCCareers

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Apply

Overview

Microsoft Cloud Operations and Innovation (CO+I) is the team behind the cloud. We are responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. We are looking for a passionate, high energy individual to help build the network that powers the world’s largest online services.

Within CO+I, the Global Supply Chain team is responsible for establishing a supply chain that can meet the ever-growing growth of the Cloud and our customers. We support a portfolio of complex, multi-disciplinary, multi-billion, multi-year datacenter construction and lease projects. Furthermore, we support the Operations team that manages and runs the cloud assets. We are looking to fill a critical role of SWAT Construction Contracts Director on our Supply Chain Execution team to lead a program of build projects in Singapore.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

As part of the regional EPC SWAT team, the key responsibilities are to work cross functionally with other SWAT team members to provide oversight on the consistent implementation of the project SLA and functional governance, perform project health analysis against the approved SLAs/scope/execution plan/cost/schedule, assist with the project setup, evaluate the site resource effectiveness, conduct spot audits, assist with onboarding and training of the site based team.  Team will be dedicated to this scope and will not be assigned to specific projects or other functional/regional activities.  The project reviews and assessment will be as per the SWAT team roadmap and/or managed by exception should a critical priority is raised within the region. Team will be based in hub location and will travel together to the site as per the roadmap and business critical priorities. Travel requirements: 50-75%.

Responsibilities

Procurement and Contracts

Project Procurement:

• Monitor site sourcing activities for various professional services, such as General Contractors, Architect Engineers, Commissioning Agents, Cost & Project Management
• Assess sourcing and negotiation strategies to meet project objectives.

Contract Review and Compliance:

• Attest that contract site teams are verifying contract requirements are met according to the terms and conditions.
• Audits site procurement contracting strategies for data center construction projects and/or purchasing opportunities to achieve optimal cost and continuity of supply and services.

Change Order Management:

• Detailed understanding of contractual conditions regarding order management.
• Audit and ensure compliance of change orders to the project, and partners cross-functionally to resolve/escalate accordingly.

Execution Coordination & Communication:

• Assesses and advise on the site team’s post-award contract execution and commercial decision making.
• Travel to site when challenges arise related to the project/contract and implement strategies to mitigate the risk.
• Provide regular status reports on issues, risks and mitigations to leadership.
• Assess mitigation process of site contract managers when significant contractual issues arise
• Effectively document and communicate improvement recommendations after site audit completion

Stakeholder Collaboration

• Drives significant business engagement in partnership with the SWAT team and cross-functional teams including Planning, Strategic Sourcing, Cost Management, Engineering, Quality, Construction and Project Managers.
• Drives commercial compliance and problem resolution with General Contractors, Subcontractors and Suppliers.
• Actively partners with suppliers to identify and drive continuous improvement and risk management opportunities by evaluating procedural, operational, and/or environmental factors, analyzing root causes of issues, sharing insights with key stakeholders, and influencing the adoption of needed improvements.

Qualifications

Required/Minimum Qualifications

• Bachelor's or Master’s Degree in Engineering, Construction Management, or related field
• 10+ Years Experience in Project Management, Procurement, Supply Chain, and/or Operations
• Proven experience in contract management, preferably in construction, real estate, or infrastructure projects.
• Willingness to travel from job site to job site regularly.

Preferred Requirements

• Hyperscale data center or large building construction experience in an owner or general contractor capacity
• Experience developing negotiating contract terms and conditions specifically for contracts related to services, construction, engineering, materials and equipment installation.
• Strong understanding of contracting principles and legal terms and conditions
• Broad understanding of the construction industry and contract language associated engineering, procurement, fabrication, and construction/construction management (EPFC/CM)
• Excellent negotiation, communication, and interpersonal skills.
• Detail-oriented with the ability to manage multiple contracts simultaneously.
• Proficiency in contract management software and tools.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check every two years thereafter.

#COICareers

#EPCCareers

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

Microsoft’s Cloud Operations + Innovation (CO+I) organization is the engine that powers our cloud services. Our data center construction team is dedicated to delivering the highest quality data centers for our cloud services. As we continue to revolutionize the way construction projects are planned, managed, and executed, we are seeking a highly motivated and detail-oriented Quality Manager to join our diverse and inclusive team. This role will play a crucial part in ensuring the high standard and reliability of our product.

As part of the regional EPC SWAT team, the key responsibilities are to work cross functionally with other SWAT team members to provide oversight on the consistent implementation of the project SLA and functional governance, perform project health analysis against the approved SLAs/scope/execution plan/cost/schedule, assist with the project setup, evaluate the site resource effectiveness, conduct spot audits, assist with onboarding and training of the site-based team. Team will be dedicated to this scope and will not be assigned to specific projects or other functional/regional activities. The project reviews and assessment will be as per the SWAT team roadmap and/or managed by exception should a critical priority is raised within the region. Team will be based in hub location and will travel together to the site as per the roadmap and business critical priorities. Travel requirements: 50-75%.

As an Integration and Technical Infrastructure Project Lead on the Data Center Delivery SWAT Team, you will be an experienced ITIM capacity delivery manager with well-rounded experience of delivering projects. Your focus will be ITIM capacity delivery while upholding the company values of safety, quality, schedule, contractual obligations, and cost in challenging project environments.

Responsibilities

Business Processes:

• Reports to the CO+I Regional DCI Lead with reporting structure to a SWAT Team Lead
• This position requires a senior level of understanding of Safety, Datacenter Commissioning, Project Management, Telecommunications, and Mission Critical Operations.
• Create and/or maintain best practices to identify and incorporate quality and cost-effective solutions.
• Development of ITIM reports to best understand and communicate project status.
• Development of financial reports to best understand and communicate project status.
• Travel required.

Accountability:

• Travel to projects to ensure consistent operations and efficiencies across the region, including project setup, onboarding, training, audit, assessing resource effectiveness, and conducting project health checks.
• Responsible for developing, managing, and reporting on scope, schedule of the ITIM process for CO+I projects.
• Reporting of the ITIM process to management on a regular basis.
• Responsible for being able to effectively evaluate project status and develop timely and cost-effective solutions for safe delivery within budget, quality and schedule.
• Collaboratively driving solutions to impact successful delivery of projects under challenging conditions.
• Work independently in support of the CO+I Program.

Qualifications

Required Qualifications

• PMI (Project Management Institute) – PMP (Project Management Professional) certification highly desired
• Self-starter with demonstrated ability to manage multiple priorities, projects, and deadlines simultaneously
• Experience managing large scale enterprise projects with both localized and virtual teams.
• Cross-group collaborator and influencer across teams and organizations with proven success in participating in cross-functional teams to deliver on key projects.
• Must be able to work within a dynamic team of full-time employees and consultants
• High personal standard to deliver a thoughtful, polished and quality work product

Required Education

• Bachelor’s degree in computer science, business management, electrical engineering, construction management or similar experience.
• 5+ years’ experience in IT fit out or construction related project management.

Preferred Qualifications

• BICSI RCDD or similar Telecommunications Design/Installation Experience is a plus
• Previous Data Center construction/IT Fit out or management experience a plus.
• Construction Health & Safety Knowledge

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

#COICareers

#EPCCareers

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

Overview

Microsoft’s Cloud Operations + Innovation (CO+I) organization is the engine that powers our cloud services. Our data center construction team is dedicated to delivering the highest quality data centers for our cloud services. As we continue to revolutionize the way construction projects are planned, managed, and executed, we are seeking a highly motivated and detail-oriented Quality Manager to join our diverse and inclusive team. This role will play a crucial part in ensuring the high standard and reliability of our product.

As part of the regional EPC SWAT team, the key responsibilities are to work cross functionally with other SWAT team members to provide oversight on the consistent implementation of the project SLA and functional governance, perform project health analysis against the approved SLAs/scope/execution plan/cost/schedule, assist with the project setup, evaluate the site resource effectiveness, conduct spot audits, assist with onboarding and training of the site-based team. Team will be dedicated to this scope and will not be assigned to specific projects or other functional/regional activities. The project reviews and assessment will be as per the SWAT team roadmap and/or managed by exception should a critical priority is raised within the region. Team will be based in hub location and will travel together to the site as per the roadmap and business critical priorities. Travel requirements: 50-75%.

As a Construction Lead on the Data Center Delivery SWAT Team, you will be an experienced Construction manager with well-rounded experience of delivering projects. Your focus will be Construction management while upholding the company values of safety, quality, schedule, contractual obligations and cost in challenging project environments.

Responsibilities

Business Processes:

• Reports to the CO+I Regional Construction Lead with reporting structure to a SWAT Team Lead
• This position requires a senior level of understanding of Safety, Datacenter Commissioning, Project Management, Telecommunications, and Mission Critical Operations.
• Create and/or maintain best practices to identify and incorporate quality and cost-effective solutions.
• Development of Construction reports to best understand and communicate project status.
• Development of financial reports to best understand and communicate project status.
• Travel required.

Accountability:

• Travel to projects to ensure consistent operations and efficiencies across the region, including project setup, onboarding, training, audit, assessing resource effectiveness, and conducting project health checks.
• Responsible for developing, managing, and reporting on scope, schedule of the Construction process for CO+I projects.
• Reporting of the Construction process to management on a regular basis.
• Responsible for being able to effectively evaluate project status and develop timely and cost-effective solutions for safe delivery within budget, quality and schedule.
• Collaboratively driving solutions to impact successful delivery of projects under challenging conditions.
• Work independently in support of the CO+I Program.

Qualifications

Required Qualifications

• 10+ years of progressive responsibility in development of Data Center project construction with large-scale data centers or data center lease providers.
• Degrees and/or professional licenses in Construction Management or Electrical/Mechanical Engineering.

Required Experience/Skills/Education

• Bachelor’s degree in mechanical or electrical engineering, Construction Project Management, or Construction Management.
• 10+ yrs. exp. of data center project construction with large-scale data centers or DC lease providers.
• Experience managing multiple large multi-faceted projects.
• Ability to independently manage deadlines and support staff.
• Ability to influence cross-discipline teams.
• Construction Health & Safety Knowledge.

Preferred Qualifications

• Bachelor’s Degree in Mechanical or Electrical Engineering, Construction Project Management, or Construction Management.
• Degrees and/or professional licenses in Construction Management or Electrical/Mechanical Engineering or equivalent experience.
• Ability to build teams / manage large budgets / work effectively across teams / effectively manage schedules / equipment coordination and delivery and turnover processes.
• Experience managing multiple large multi-faceted projects.
• Ability to independently manage deadlines and support staff. Ability to influence cross-discipline teams. Construction Health & Safety Knowledge.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

#COICareers

#EPCCareers

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

Microsoft Cloud Operations and Innovation (CO&I) is the team behind the cloud.  Within CO&I, the Datacenter Engineering (DCE) team is responsible for delivering core datacenter infrastructure for Microsoft’s cloud business. The MS portfolio consists of complex, multi-disciplinary, large scale, multi-year datacenter construction and lease projects. We are looking for a passionate, high-energy individual to help build the cloud datacenters that power the world’s largest online services.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

The Datacenter Engineering Design Manager position will fulfill a Region wide “Design Audit” role for Microsoft’s APAC located datacenter campuses and support ongoing construction activities. This role will serve as the Regional Design Support Leader to ensure campus design quality and intent are being met, traveling to multiple metro’s to support on-site personnel in design challenges. This position will work in partnership with construction, procurement, cost & schedule management to improve project delivery performance.

Job Description:

The Datacenter Engineering Design Manager will support APAC located construction projects by working with project subject matter experts to ensure design challenges are remedied quickly. They will work with Engineer & Architect of Record and Datacenter Engineering Metro Design Managers to help guide these solutions, focusing on safety, quality, schedule and cost.

As part of the regional EPC SWAT team, the key responsibilities are to work cross functionally with other SWAT team members to provide oversight on the consistent implementation of the project SLAs and functional governance, perform project health analysis against the approved SLAs/scope/execution plan/cost/schedule, assist with the project setup, evaluate the site resource effectiveness, resolve issues, conduct spot audits, assist with onboarding and training of the site-based team. Team will be dedicated to this scope and will not be assigned to specific projects or other functional/regional activities. The project reviews and assessment will be as per the SWAT team roadmap and/or managed by exception should a critical priority is raised within the region. Team will be based in hub location and will travel together to the site as per the roadmap and business critical priorities. Travel requirements are 50-75%.

Topics for design challenges will be related to Datacenter building, power, cooling, telecom, and controls infrastructure. This person, while not be the project subject matter expert but must be suitably versed in datacenter engineering and architectural design to be able to bring technical solutions to the table, regardless of discipline. Construction best practices knowledge will also be required.

Responsibilities

Core Responsibilities:

• Coordinate with project architects, engineers and designers and deliver projects aligned with the defined scope, schedule, and budget.
• Coordinate with construction, procurement, cost & schedule teams to ensure compliance with design specifications.
• Facilitate timely response and enable seamless project execution.
• Possess a high level of proficiency in commercial and industrial architecture and engineering with a primary focus on datacenter design and construction best practices.
• Able to work with other technical and non-technical groups in a fast-paced environment and do so with an even temperament.
• Be a person of integrity, be methodical, detailed-oriented and with a strong work ethic.

Qualifications

Basic Qualifications:

• Bachelor’s degree in Architecture, Engineering, or related field.
• Technical understanding of mission critical environments.
• Strong written and verbal communication, organization, and leadership skills.
• Ability to lead teams of architects and engineers in advanced engineering and operational processes and procedures as they relate to large datacenter environments.
• Construction/Site experience
• Self-starter and takes initiative, able to work under minimal supervision with strong self-discipline

Preferred Qualifications:

• Minimum of 10 years of experience in engineering, equipment and/or construction for mission critical or high-tech industry.
• Minimum of 5 years of experience as project or team manager.

The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

#COICareers #EPCCareers

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

Microsoft is looking for a Senior Technical Specialist to work with our Operator Partners in Asia to build solutions that encompass the best of Microsoft and telecom technologies, both for our packet core and voice core solutions. The Senior Technical Specialist is a highly technical and a strategic role; accountable for working with Microsoft’s Partners to help develop complex end-to-end Microsoft and telecom solutions, and to accelerate and expand technical enablement execution across our Telecom Partner ecosystem.

In this role, you will own technical enablement strategy and engagement; working directly with Microsoft’s Telecom Partners to identify, qualify, architect, and help develop telco grade solutions. The ideal candidate will have experience in customer/partner facing roles and have demonstrated success leading technical and economic value discussions with senior executives to drive key decisions and implementation. Candidates need to possess the ability to impact and influence customers/partners with a high degree of autonomy, energy, enthusiasm, flexibility, and the drive to help develop solutions that create real and measurable business results.

Responsibilities

• Provide technical assistance to the Sales Director assigned on a specific targeted region
• Articulate and present the Microsoft solution highlighting its benefits whilst addressing the specific customer requirements
• Participate in conferences, shows and exhibitions when appropriate and requested
• Identify and opportunistically pursue additional business development opportunities within the customers organization and ensure these opportunities are effectively covered and followed by the sales team
• Ensure that the relationship between Microsoft and the customer remains positive and strong with ongoing meetings, calls and electronic communication
• Conduct ongoing technical workshops to various organizations within the customer to uncover future opportunities and to strengthen the business relationship
• Assist in the development of product and applications slides for potential customers
• Answer and co-ordinate responses to RFI/ RFQ/ RFP from a technical perspective for the customers
• Proactively scope the technical solution required to address the customer’s requirements and recommend optimum solutions, ensuring appropriate support for the proposed architecture
• Follow and share market technological needs and evolution with Product Line Managers.
• Create high level design (HLD) and statement of works (SoW) for handover of projects to professional services for delivery
• Monitor R&D/ customer support for technical solutions proposed throughout the sales process and alert the sales and account teams to potential risks of deal closure
• Provide secondary and tertiary support for other technical individuals/ teams at Microsoft
• Build relationships with the wider Microsoft, communicating the benefits of our technology to their business and supporting their bids where they include our technology
• Agree task priorities with stakeholders and track tasks to ensure on time delivery

Qualifications

A thorough understanding of voice and data networking technologies is essential.

• 7 (or more) years’ experience in Telecoms Systems Engineering
• Voice solutions and products:

1. NGN, IMS, and VoLTE/VoNR architectures and protocols
2. Business Services and Unified Communications
3. Session Border Controllers and their role in NGN / IMS architectures

• Desirable but not essential:

1. SS7 / Intelligent Networks (INAP/CAMEL/WIN) architecture and protocols
2. Media Gateway and Media Server protocol interfaces in the NGN and IMS

• Packet Core solutions and products:

1. Thorough understanding of 3GPP Packet Core architectures and protocols (2G/3G/4G/5G NSA/SA), including technology approach and strategies for packet core evolution
2. Virtual Probes and Analytics
3. Mobile Gi-LAN services (DPI, Carrier-grade NAT, Content Filtering)
4. Policy and Charging Control, PCEF, Mediation, OSS/BSS

• Background in designing, scoping Telco Infrastructure and Platform products such as Azure, Red Hat OpenStack, VMWare ESXI, and KVM
• Understanding of cloud computing, including public, private and edge compute
• Understanding AI/ML/LLM/RAG/GPT concepts and application to telco workloads
• Thorough understanding of virtualization, cloud native concepts and the application of Hybrid cloud (public/private) into the telecom environment
• Web 2.0 technologies (XML, SOAP, REST, CLI, LUA, scripting etc).
• IP Networking Protocols such as TCP, DHCP, ARP, SMTP, SNMP, DNS, HTTP, FTP, TLS, IPsec etc.
• Network Management: SNMP & network management platforms such as OpenView, etc.
• Regulatory and national requirements with regard to Routing, Legal Intercept, Recording, Emergency Communications, Local Number Portability

The successful candidate will also have the following personal attributes:

• Solid communication skills
• Ability to work well in a team, and independently
• Ability to prioritise and track deliverables
• Solution selling experience into various Tier 1 to Tier 3 accounts in Asia
• The ability to interact with all levels of customer management
• A degree or equivalent qualification
• Ability to travel (moderate to extensive)
• Ability to coordinate multiple and simultaneous projects effectively
• Willingness to learn and adapt to new technologies

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.

The Detection and Response Team (DART) is hiring for a Cybersecurity Incident Response Infrastructure Specialist to join the team. The DART team provides holistic security incident response leadership and investigations for its customers and helps our customers become cyber-resilient.

This role is a crucial part of a collaborative team that works together to serve as infrastructure specialists and assist our customers collect data critical to the success of an investigation, containment and recovery in the midst of a cyber-attack. You will also implement containment measures, and proactively address threats while also ensuring large-scale infrastructure recovery.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Security Software Deployment

• Lead the deployment and configuration of security tooling at scale across the Microsoft Defender suite of products.
• Provide expert-level support for various identity platforms as well as identity management (IdM) solutions.
• Provide direct feedback to both development teams and product groups for continued product improvements.
• Troubleshoot issues related to the deployment of security tooling.

Threat Containment

• Develop and implement threat containment strategies to prevent the escalation of security incidents within the Active Directory, network, and client environments.
• Work in coordination with the larger incident response team to contain and mitigate security threats promptly.
• Implement security measures following both Microsoft and industry standards to contain threats both on-premises and in the cloud.

Recovery

• Recovery of Active Directory Forests from destructive based cyber-attacks.
• Recovery of key Infrastructure components across the Microsoft technologies both on-premises and cloud
• Recovery of authentication services such as Active Directory Federation Services and Active Directory Certificate Services.

Threat Hunting

• Conduct threat hunting across customer’s networks with indicators of compromise, hunting for evidence of a compromise
• Conduct incident response within various Cloud platforms
• Identify attacker tools, tactics, and procedures to develop indicators of compromise
• Identify and investigate intrusions to determine the cause and extent of the breach, by leveraging EDR solutions and threat intelligence sources

Troubleshooting Active Directory L300/400: Replication, Group Policy, DFSR

• Able to understand complex Active Directory environments and resolve issues relating to AD health.
• Experience of supporting complex multi-forest AD topologies
• Experience in authoring and triaging Group Policies in large, regulated environments
• Ability to identify defects or misconfiguration in AD services

Troubleshooting Windows Server OS Roles (DNS, DFS, Clustering, Storage, Networking)

• Experience triaging Server roles to restore systems to production state
• Understanding of core networking technologies (DNS, Routing/Switching, Firewalls)

Troubleshooting Virtualization Platforms (VMware, Hyper-V etc)

• Experience administering virtual platforms
• Experience in backup/recovery of virtual platforms

Managing and Configuring Endpoint Security Platforms

• Experience administering Endpoint Security Platforms: (Microsoft Defender Suite, CS, Falcon etc)
• Experience configuring Endpoint Security Platforms: (IOCs, Agent settings, deployment methods)
• Analyzing endpoint security telemetry using (KQL, Python, Jupyter etc)
• Exhaust all investigative leads in the expectation of discovering novel attacker techniques. Investigate and research these techniques, and partner with threat intelligence and security engineering to drive security tooling and product enhancements.
• Synthesize threat data (telemetry) and evaluate the impact of current security trends, advisories, publications, and academic research, cascading learnings as necessary across partner teams and customers alike, and drive change in our approach to better combat these threats.
• Leverage input from Threat Intelligence team, including strategic, operational, and tactical intelligence to benefit containment and hardening of customer environments, while keeping knowledge and skills current with the rapidly changing threat landscape.
• Similarly, share threat data with threat intelligence and engineering teams and drive research of threat actors and threat activity.
• Participating in a follow-the-sun on-call rotation.

Short-notice travel will likely be 40% or higher as is demanded by the needs of our customers and our business. This is a global position. Off-time zone hours and weekend work are highly likely. The location of the position is flexible.

Qualifications

• 5+ years of relevant work experience
• Excellent oral and written communication skills
• Ability to work with the team in a customer environment.
• 3 to 5 years of experience with security fundamentals across Microsoft platforms (Client, Server, Cloud).
• 3 to 5 years of experience deploying advanced Windows client security technologies and technologies such as Intune, MECM, Ansible, Puppet.
• 3 to 5 years of expertise in Kusto Query Language or equivalent, and scripting skills in PowerShell or Python.
• 3 to 5 years of advanced understanding of Windows authentications (NTLM, Kerberos, LDAP) and supporting technologies such as Active Directory Federation Services and Active Directory Certificate Services.
• 3 to 5 years of experience with understanding and troubleshooting Hybrid Identity, including Active Directory, Azure AD, and technologies such as Azure AD Connect and Azure AD Password Protection.
• 3 to 5 years of extensive Cybersecurity knowledge and understanding within the Identity plane, such as Azure Active Directory Logging, Risk Events, Multi-Factor Authentication, Microsoft Defender for Identity, Privileged Identity Management (PIM), and other Microsoft 365 Defender technologies.
• Expertise in cloud authentication technologies (OAuth, OpenID, SAML, WS-Fed)
• Solid understanding of Conditional Access, Privileged Identity Management, Just in Time access
• Demonstrated expertise in understanding and countering common attack vectors and tools, including but not limited to Pass-the-Hash (PtH), Pass-the-Ticket (PtT), Golden Ticket, Golden SAML, and Ransomware.
• 3 to 5 years of extensive experience in Active Directory recovery and implementation.
• 3 to 5 years of expertise in Multifactor and passwordless authentication.
• 3 to 5 years of expertise in at least two, preferably three products from the Microsoft Defender suite (Defender for Endpoint, Defender for Cloud Apps, Defender for Cloud, Defender AV).
• 3 to 5 years of expertise in SIEM and SOAR platforms such as Microsoft Sentinel, Splunk, QRadar, etc.
• 3 to 5 years of knowledge of Linux internals.

Additional Qualifications

• 3-5 years+ experience with effective operational management processes to ensure effective tasking amongst your internal team members when managing customer infrastructure actions in a limited window of time.
• Security Certifications in any of the following preferred: OSCP, CISSP, SANs Certifications. Or SC Certifications from Microsoft
• Ability to operate effectively in high pressure incident response environments where customers are experiencing a potentially business-ending event and your evidence-driven plans of action dictate their next steps.
• Ability to communicate complex and technical considerations effectively to customer representatives of varying levels - from deep environment and platform technical considerations, through to communicating the effective impact and outcome of your infrastructure recommendations to the C-suite level.
• Effective communication with your fellow team members ensuring effective sharing of your current workload, most importantly in a follow-the-sun format when working with fellow team members from across the globe.
• Ability to translate requests from customers and from your fellow analysts through to other teams within Microsoft for effective product feedback.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

Cloud Operations + Innovation (CO+I) is the team behind one of the world’s largest Cloud Infrastructures, responsible for powering all Microsoft online Products and Services as well as powering Microsoft’s “Cloud First” mission. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide, and we are looking for passionate, high energy program managers to help achieve that mission.

If you want to have fundamental impact on how Microsoft’s Cloud is deployed and operated globally, want to be involved with one of the most strategically important teams at Microsoft, if strong technical and business acumen, leadership, creativity, and out of the box thinking are some of the skills you bring to the table - this job is for you!

We are looking for experienced technical program managers with deep technical and business expertise, extraordinary leadership and demonstrated large-scale technical program management success. You should have exceptional industry knowledge, technical depth in the execution and delivery of datacenters, and have the executive presence to lead complex and time sensitive initiatives.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

• Manage a portfolio of data center programs from initiation through closing, enhancing business value across different program delivery dimensions
• Differentiate Microsoft data center delivery to create a competitive advantage by applying ‘Best in Class’ project and program management expertise
• Communicate frequently and flawlessly in written and verbal form with both executive stakeholders and project teams.
• Manage cross-functional, geographically dispersed project teams like networking, procurement, and operations, creating connection across dispersed teams, processes, and systems
• Drive business results through a regimented focus on key performance indicators and business goals, promoting clarity and motivation to the project team to execute on time, under budget, while delivering high quality results with zero rework
• Apply world-class technical and competitive ecosystem knowledge to respond to competitive challenges in data center delivery
• Use experience and expertise to improve process and tools related to datacenter program delivery
• Drive intelligence and automation in the datacenter delivery platform by using data to improve quality, delivery timelines, and cost performance, while reducing manual touches
• Design and drive implementation of reporting by interfacing with business, engineering, finance, operations, and systems teams to provide actionable insights
• Leverage technical acumen in construction, mechanical/electrical systems, structures, networking, and building automation systems to facilitate engineering problem solving and ideation
• Deliver on ambiguous projects with multiple stakeholders, unclear requirements and incomplete data
• This role will support Greater China Region portfolio

Qualifications

Skills & Qualifications

• Bachelor’s Degree plus 4+ years of technical project / program management experience
• 2+ years experience managing cross-functional and/or cross-team projects.
• Full lifecycle technical program management methodology (PMP, Prince 2, etc.) experience planning and managing scope, schedule, budget, quality, people, risk and communications
• Experience in organizational change management and business process improvement
• Should have a mix of technical and program management skills and experience
• Strong interpersonal, communication and presentation skills

Preferred Qualifications

• Demonstrates deep subject matter expertise on key functional areas of mechanical, electrical, networking, construction, or building automation systems
• 8+ years of program management / datacenter construction or lease / network engineering experience; self-motivated, confident working at a senior executive level and comfortable working in a matrixed organization
• 6+ years experience managing cross-functional and/or cross-team projects.
• Professional PM certification, PMP, ESi, PMI, Prince 2 or equivalent
• Demonstrably clear leadership skills and experience working with large, diverse teams
• Understanding of business and financial objectives and plans accordingly
• Exceptional executive level communication and engagement skills
• Ability to work in a flexible, fast-paced environment
• Track record of coaching teams and mentoring others in planning, organizing and coordinating their work.

The ideal candidate possesses the following:

• MBA or equivalent advanced degree
• Experience applying Earned Value Management techniques to measure project performance
• Experience managing large scale construction or network infrastructure projects
• Exceptional problem identification and problem resolution skills
• Understanding of contract language

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

#COICareers

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

We are looking for a seasoned and proactive individual to spearhead our CO+I Crisis Management Initiatives across the APAC region. Our primary objective is to fortify our organization and datacenters to adeptly plan for, respond to, manage, and mitigate critical incidents on a global scale. The selected candidate will work as part of a diverse team that is focused on the ongoing refinement and governance of the CO+I Crisis Management tools, strategies, and protocols, ensuring alignment with Microsoft's enterprise standards, global crisis benchmarks, and best practices. Our goal is instilling a proactive crisis response culture, and safeguarding the integrity of Microsoft’s global datacenters in the face of unexpected challenges.

The ideal candidate will have a robust history of leading and implementing global crisis management and emergency response strategies. They should excel in preparing teams across large enterprises and evaluating the effectiveness of our crisis response through practical drills and real-time incident management. Strategic foresight, coupled with a proven track record of achieving set objectives, is crucial. Engaging and guiding senior executives will be a routine aspect of this role. The successful candidate will not only understand the significance of our current crisis management measures but also craft the future roadmap essential for a rapidly changing company and evolving risk environment. Being an astute program advocate, collaborating with various stakeholders, and influencing without direct authority are key skills for this role. Superior verbal and written communication skills are essential.

Responsibilities

• Oversee and coordinate rapid and effective responses to crisis situations across the region, ensuring minimal disruptions to the business.
• Work as part of the team on designing and implementing comprehensive crisis management strategies and protocols tailored to organizational needs.
• Serve as the primary point of contact during crises, ensuring clear and effective communication with stakeholders, including CO+I employees, leadership, and other organizational partners.
• Regularly evaluate organizational vulnerabilities and potential threats to proactively address and mitigate risks.
• Work closely with various stakeholders to ensure a cohesive approach to crisis management.
• Conduct crisis management training and exercises.
• Lead post-incident reviews to assess response efficacy, identifying areas for improvement and lessons learned.
• Continuously monitor global and local events, trends, and news to stay informed about potential threats and beset practices in crisis management.
• Gather feedback from stakeholders post-crisis and adapt strategies and protocols accordingly.
• Aid across other resilience pillars as necessary.

Qualifications

The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Required/Minimum Qualification

• 5+ years experience in resilience, crisis/incident management, or business continuity

Additional or Preferred Qualifications

• Previous work experience within a Fortune-500 company
• Bachelor's Degree in Business Continuity, Emergency Management, Disaster Relief, Disaster Science, Information Management, Mathematics, Computer Science, or related field AND 7+ years experience in reliability, resilience, crisis/incident management, business continuity, risk management, engineering, or compliance work
• OR equivalent experience.
• Disaster Recovery Institute International (DRII) certification (e.g., Associate Business Continuity Professional [ABCP], Certified Functional Continuity Professional [CFCP], Certified Business Continuity Professional [CBCP], Master Business Continuity Professional [MBCP]).
• Business Continuity Institute (BCI) certification (e.g., Certificate of the Business Continuity Institute [CBCI], Associate Member of the Business Continuity Institute [AMBCI], Member of the Business Continuity Institute [MBCI], Fellow of the Business Continuity Institute [FBCI]).

#COICareers

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Enterprise Digital Sales, part of Microsoft's SMC and Digital sales organization, empowers our customers through the unique value of the Microsoft Cloud by building a globally-led, digital-first scale organization aligned with partners. As part of our local subsidiaries or Digital Sales centers around the world, you will engage a dedicated set of enterprise customers to identify and achieve their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work collaboratively across teams while living our shared SMC and Digital Sales Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Customer Obsession. If you have a passion for driving digital-first solutions and delivering customer satisfaction, we invite you to learn more about Enterprise Digital Sales and the value we bring to our customers, partners, and one another, every day.

As part of our transformation, one of our key areas of focus is the modernization of our sales motions. The Digital Sales organization is an organization with a charter to accelerate Microsoft’s growth in its cloud-first, mobile-first businesses along with the traditional businesses.

The focus of the Digital Enterprise Support Specialist’s role is to drive and close Microsoft Enterprise Support opportunities to ensure customers are supported throughout all stages of the product lifecycle, improving their health and enabling customer outcomes and consumption. The Digital Enterprise Support Specialist leverages Microsoft’s unique expertise, including direct access to product teams, to help customers use their Microsoft investments as productively as possible.

We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Sales Execution

• Engages in conversations with customers to introduce how Unified Support could enable digital transformation areas that is aligned with the customer's industry in collaboration with the Account Teams and Services. Shares learning on digital transformation through seminars, workshops, webinars, and direct engagement.
• Collaborates with team members to discover new Unified Support opportunities. Drives incremental revenue growth through personal campaigns (e.g., portfolio analysis) or internal sources (e.g., Marketing). Collaborates with account teams, and services to track and qualify new Unified Support opportunities. Collaborates with other teams (e.g., account teams) and services to build pipeline. Interfaces with customers and builds relationships via social selling. Applies Microsoft's sales process (MCEM) to determine the quality of the opportunity and whether to proceed.
• Identifies Unified Support opportunities to drive consumption and grow business with existing customers by initiating conversations, providing demos or quotes, and collaborating with internal teams (e.g., Technical Sales Professionals, Global Black Belts.
• Identifies customer business needs and technical readiness. Collaborates with internal teams, and services to propose prioritized solutions that align with customers' needs. Leverages the value propositions to communicate business impact of proposed solutions. Listens to customers to understand business outcomes.
• Develops an understanding of external stakeholders' mapping, including who the decision makers and influencers are. Participates with account teams (e.g., Account Executives) in communication with business or subject matter decision makers at the customer's business.
• Implements strategies to help accelerate the closing of deals in collaboration with other team members. Implements close plans (e.g., how to map timeline, engage the customer, get customer buy-in and commitment) to de-risk and drive predictable deal closure.

Sales Excellence

• Collaborates with internal resources and leverages customer insights or industry knowledge. Contributes to exploring business and emerging opportunities to optimize the portfolio and support customer innovation.
• Reviews feedback report and coaches others on ensuring customer satisfaction and decreasing dissatisfaction by establishing recovery action plans to improve clients' overall experience. Manages and/or orchestrates sales and delivery success through the account team and Customer Success team.
• Engages with internal and external stakeholders on business planning, Rhythm of Business (ROB) meetings to review and plan for accounts in the assigned territory.
• Collaborates with extended sales team, partners, and marketing to conduct business analysis (e.g., whitespace analysis, identify industry trends) to pursue high-potential customers and develop a target list of potential business.
• Manages the end-to-end business of the assigned territory. Conducts forecasting for accounts and develops a portfolio and territory plan to drive intentional selling aligned with strategic priorities.
• Completes required training and obtains relevant product and role certifications aligned to the role and workload/industry.

Qualifications

Required/Minimum Qualifications (RQs/MQs)

• 4+ years of technology-related sales or account management experience.
• OR Bachelor's Degree in Information Technology, Business Administration, or related field AND 3+ years of technology-related sales or account management experience.

Additional or Preferred Qualifications:

• 7+ years of technology-related sales or account management experience.
• OR Bachelor's Degree in Information Technology, Business Administration, or related field AND 4+ years of technology-related sales or account management experience
• 4+ years of solution sales or consulting services sales experience.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Overview

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.

We are looking for a Cloud Solution Architect (CSA) Manager who is passionate about the need for People & Process to enable our customers’ transformation on the Microsoft Cloud. You will lead a team of CSAs leveraging Microsoft Cloud and professional subject matter expertise helping customers achieve business value from their Microsoft investments by focusing on areas such as governance, operations, adoption, FinOps, and more.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

People Management

o Model our culture and values by leading your team through change, creating a clear understanding of business model and role changes, and coaching your team to contribute to the success of others. Foster a positive team culture by setting clear expectations and providing guidance to help your team achieve success.

o Model and promote a culture of continuous learning, knowledge sharing and community engagement, driving technical readiness, up-skilling, and innovation within your team.

o Care for your team by engaging in skills and capability discussions, understanding each team member''s unique talents, and building a skill mix that aligns with business goals and the aspirations of team members.

Customer Centricity

o Coach your team in developing and expanding impactful relationships, focusing on customer experience, and defining conditions for success.

o Lead your team in focusing on customer experience and success by driving efficient delivery, accelerating Support coverage, and developing strategies to improve experience and value realization.

o Engage in technical strategy, innovation, and customer experience discussions with customer leadership teams/Senior Leaders at the appropriate technical depth.

Business Impact

o Analyze and understand the mix of your customers and industries to build a team that meets the demands of the customer and project portfolio and drives expansion of our Solutions and Support business.

o Create clarity by defining practice strategy and objectives and communicating them effectively to your team, integrating the Support, Consumption and Usage aspects of your practice.

o Manage your team’s performance against business measures and delivery excellence expectations for your portfolio of customers and projects, applying a data-driven approach to your prioritisation and decision-making.

Technical Leadership

o Lead your team in identifying technology and industry-specific trends, gathering insights, and mapping solutions that deliver value-driven business outcomes.

o Lead, coach and hold your team accountable for delivering Customer value and creating expansion opportunities by applying their deep knowledge of Microsoft products, Solutions and Support.

o Coach your team to understand the Support Catalog and how to leverage the offerings

Qualifications

· Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in Microsoft Cloud technologies (Azure, M365, D365, or Power Platform), infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

· 5+ years people management experience of customer-facing teams, including consultant practice managers, services support managers, technical sales managers, and/or technical architect managers.

o OR equivalent experience.

Additional or Preferred Qualifications

• 6+ years experience working in a customer-facing role (e.g., internal and/or external). 6+ years experience leading technical projects, teams, or functions
• Business Value: The ability to convey the business need and value of proposed solutions, plans, and risks to stakeholders and decision makers. This includes the ability to persuade and inform based on facts and alignment with goals and strategy
• Trusted Advisership: The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies.
• Situational fluency: Using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to "read the room."
• Insightful listening: Ask insightful questions to understand the customer's needs, issues, business environment and drivers, and go beyond what is said to identify new opportunities aligned to customer business value.
• Drive People & Process: Prepare the customer for operational readiness and long-term organizational adoption.
• Optimization: guide the customer towards solution cost and performance optimization leading to retention and expansion opportunities.
• Collaboration: across Microsoft, customer, and partner teams to achieve customer objectives.

Overview

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Support for Mission Critical (CSA Manager) for ASEAN & GCR. This role is critical in managing the staffing, delivery and readiness of Support for Mission Critical (SfMC) Cloud Solution Architect Engineers in addition to the business accountabilities that underpin this delivery practice.

Leading the ASEAN & GCR Mission Critical team, the CSA Manager holds responsibility for a specialized team of Cloud Solution Architect Engineers with a deep technical expertise that plays a pivotal role in ensuring the successful delivery of Mission Critical enhanced support. Additionally, they will collaborate closely with other Cloud Solution Architect Managers in Asia and globally to maintain consistency in readiness and delivery standards.

The CSA Manager's core focus is on driving the execution of delivery by ensuring the team's preparedness, delivering with precision, optimizing overall utilization, and achieving high levels of customer satisfaction in a cost-effective manner. This role may also involve engagement in pre-sales and planning activities, particularly related to capacity planning and delivery planning.

Furthermore, the CSA Manager will carry some business development responsibilities within the designated geography. This involves collaboration with global blackbelts (GBB), pre-sales architects, and stakeholders from the Customer Success Unit to foster growth and success in the region.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Enhances customer satisfaction and boosts service revenue by developing, guiding, and mentoring delivery resources.

• Shapes the staffing process by aligning customer technology requirements with the team's expertise and recruits the appropriate technical talent to meet customer demands.

• Takes charge of and is accountable for achieving Customer delivered hour targets.

• Participates in the Area/Sub resource planning procedures, utilizing insights to adapt or re-skill resources as necessary.

• Promotes visibility at the Area/Sub level regarding Support for Mission Critical offerings and actively supports the review of pipeline and contract renewals.

• Exercises influence and effective management of account teams and customer expectations regarding Mission Critical solutions, leading discussions centred on value.

• Collaborates effectively with customers, including those at the C-level, to comprehend their business objectives and ensure that their investment in Microsoft support yields the desired outcomes.

• Demonstrates effective collaboration across various roles to successfully achieve business objectives.

• Manages overall performance comprehensively, including mentoring, evaluating resource impact, rewards, and more.

• Promotes readiness in both technical and professional roles within their team.

• Identifies and nurtures the strengths of team members, aligning them with the required capabilities, resulting in robust delivery outcomes.

• Maintains fiscal responsibility consistently, staying within budget, and proficiently staffing and leading resources.

• Cultivates an inclusive work environment that fosters cross-group collaboration.

• Conveys a clear vision, business direction, and core priorities within the workgroup.

• Exhibits strong leadership and delivers significant business impact while driving key business initiatives.

• Ensures that Governance activities align with the Support for Mission Critical standards.

A successful CSA Managers focus areas include: Strong leadership, Operational Control (operating and budgeted expense), and Resource Allocation (headcount and staffing plans). You will need to lead and motivate others, evaluate talent, have a high level of selling and customer/partner service skills as well as have the ability to think strategically.

Qualifications

• Experience in Support Services.

• Strong people manager/leader with at least 3 years people management experience (required)

• 5+ years’ of industry, support or management consulting experience.

• Strong service delivery, time, project and priority management skills.

• Strong interpersonal skills and the ability to work with customers at the C level.

• Experience with managing critical and complex customer situations or incidents.

• Project Management/Prosci Change Management/ ITIL certification is considered as a strong plus.

• Strong interpersonal, presentation and communications skills.

• Education​: Bachelor's degree in Business, Computer Science, Information Technology, or related field required (or equivalent experience)

Overview

The Sales Enablement & Operations (SE&O) team plays an essential role in translating Microsoft’s Commercial Strategy to a local execution plan and driving operational excellence to achieve the greatest results possible. Our team drives cross-Region, cross-Area and cross-Subsidiary insight and execution excellence, bringing strategy and priorities to life by accelerating the pace of transformation and enabling Microsoft to deliver business impact at scale. We’re looking for a highly driven, motivated marketing and people leader to join our Go-to-Market (GTM) team. This role requires someone who thrives leading a team, acts as a thought leader, develops marketing strategy, and tracks success criteria and performance metrics. The person develops and executes business strategy and tracks the efficacy of plans across the business to drive sustainable growth within and beyond the boundaries of the fiscal year. Leads definition and orchestration of strategic go-to-market (GTM) plans across the business. Drives area/subsidiary leadership through revealing and pursuing long-range, white-space growth opportunities and investment plans, including geographical expansion. To be successful in the role you should be a thoughtful people leader and drive your team development for success through business impact.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Drive Business Performance

• Partners with Areas and Asia team to drive Dynamics 365 GTM for align solution plays, identifying growth opportunities in the market and builds clear execution plans.
• Align, influence and coach field teams, sales operations, marketing plans, business rhythms and change management to convert strategic priorities into local execution.
• Partners across Microsoft core teams to bring the voice of field and co-design strategy and programs.

Leads Sales Enablement

• Lands and champions Accelerate Revenue Generation, Modernize Service, Optimize Finance and Supply Chain solution plays, activating connected sales and marketing execution in every segment to maximize performance and share.
• Lead and collaborate with GPS for local partner-led marketing strategies and demand generation that support solution play performance.
• Champions Microsoft strategy and Business Applications Solution Areas and builds industry presence.

Champions Product Advocacy

• Understand the SWOT of Microsoft Dynamics 365 services and their roadmap.
• Advocates as the voice of the Customer, Partners and Field to provide thought leadership on competitive landscape, solution area gaps, sales trends, etc. to drive improvements on the GTM plan.
• Grows organization capability to drive true insights, learnings and blockers for leaders, managers, and sellers.
• Drives standardized rhythms and tools that drive increased customer and partner facing time for sellers.
• Activates leaders and managers on investments and resource optimization, leveraging data and analysis.

Exemplifies Microsoft Values, Culture, Leadership Principles

• Creates clarity by creating a shared understanding and building a clear course of action
• Boundary-less leader who pursues right outcomes to achieve success.
• Models living the Microsoft culture and drives our leadership principles and Model, Coach and Care.
  

Respected People & Organization Leader

• Builds organization capability for employees, partners, and market opportunities.
• Grows effective & inclusive teams where people can do their best work.
• Influences and transforms behaviors and evangelizes new ways of working.

GTM Strategy, Planning, and Delivery

• Develop Microsoft Dynamics 365 GTM plans inclusive of marketing, field, consulting, customer success, and partner functions that support a One Microsoft approach to overall business strategy and execution.
• Build Microsoft Dynamics 365 GTM Plan with Sales, Services, Partner, and Marketing to drive business growth and align solution plays and programs to Area capability.
• Land programs and investments with a solid ROI aligned to Corp and local priorities and drive Change management to accelerate growth.
• Lead the team to deliver on targets by orchestrating execution and providing Microsoft Dynamics 365 GTM objectives to drive marketing strategies for customer acquisition, acceleration, adoption and advocacy.

Qualifications

• 8+ years marketing strategy, business planning, sales enablement, business development, technical pre-sales, or related work experience on CRM OR ERP OR equivalent experience
  Additional or Preferred Qualifications (PQs)
• 12+ years marketing strategy, business planning, sales enablement, business development, technical pre-sales, or related work experience on CRM OR ERP AND Bachelor's Degree in Business, Marketing, Computer Science, or related field OR equivalent experience.
• 8+ years’ experience managing and expanding a product/solution portfolio and driving demand generation and pipeline acceleration within a complex (e.g., multinational or matrixed) organization.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.