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Job Description: A POS System Technical Support Engineer is responsible for providing technical assistance and support to customers who are using POS (Point of Sale) systems. They ensure the smooth functioning of POS systems by troubleshooting technical issues, offering guidance on system usage, and providing solutions to problems encountered by customers. These professionals serve as a crucial link between customers and the technical team, helping to resolve issues promptly and maintain high levels of customer satisfaction.
Responsibilities:
In summary, a POS System Technical Support Engineer plays a vital role in providing technical assistance, troubleshooting issues, and ensuring customer satisfaction with POS systems. They possess a combination of technical expertise, communication skills, and customer service orientation to effectively address the diverse needs of customers in the retail and hospitality industries.
Perks & Benefits
3FS TECHNOLOGY SDN BHD is the leading Point of Sale (POS) company in Malaysia. Our headquarter is situated in Melaka since 2018 and our Branches is situated in Kuala Lumpur since 2021.
In 3FS, we specialized in providing the latest POS system for all sorts of business. Our main mission is to Provide POS and Accounting System with the best quality service and reasonable price to empower enterprises for digitalization and cyberization transformation, realizing the improvement in operation efficiency. With a team of professional and experienced POS experts, we are able to fully understand and fulfill our customers’ requirements. Our customer range includes cafe, tea shop, F&B industry, salon & massage centre, fashion shop, and retail shop. We would prefer a long-term business relationship with our clients, providing high quality point of sales system and offer them the best deal that we could offer.
職位描述: POS系統技術支援工程師負責為使用POS(銷售點)系統的客戶提供技術協助和支援。他們透過排除技術問題、提供系統使用指導以及為客戶遇到的問題提供解決方案來確保 POS 系統的順利運作。這些專業人員是客戶和技術團隊之間的重要紐帶,有助於及時解決問題並維持高水準的客戶滿意度。
職責:
總之,POS 系統技術支援工程師在提供技術援助、故障排除以及確保客戶對 POS 系統的滿意度方面發揮著至關重要的作用。他們擁有技術專長、溝通技巧和客戶服務導向的結合,能夠有效滿足零售和酒店業客戶的多樣化需求。
津貼和福利
3FS TECHNOLOGY SDN BHD is the leading Point of Sale (POS) company in Malaysia. Our headquarter is situated in Melaka since 2018 and our Branches is situated in Kuala Lumpur since 2021.
In 3FS, we specialized in providing the latest POS system for all sorts of business. Our main mission is to Provide POS and Accounting System with the best quality service and reasonable price to empower enterprises for digitalization and cyberization transformation, realizing the improvement in operation efficiency. With a team of professional and experienced POS experts, we are able to fully understand and fulfill our customers’ requirements. Our customer range includes cafe, tea shop, F&B industry, salon & massage centre, fashion shop, and retail shop. We would prefer a long-term business relationship with our clients, providing high quality point of sales system and offer them the best deal that we could offer.
- Focuses, motivates, and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and Targets.
- Ensure that the team are handling day to day operational tasks in accordance with the established work processes and instructions.
- Assists management with hiring processes and new team member training.
- Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
- Conducts team meetings to update members on best practices and continuing expectations.
- Delivers 1:1 conversation with Team members to address performance, work on the development and any other item.
- Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.
Performance Management
- Responsible for all operational performance & cadences of BPO
- Be a point of escalation for all deviations from the standard operational framework, KPI, and SOPs.
- Develop, Own, Improve & Maintain BPO KPIs while constantly finding ways to drive efficiency at the BPO.
- Working on special projects that will reduce stakeholder escalations, deflect incidents from coming into the department, and improve the overall customer experience.
- Co-own department systems, tools, SOPs, and overall customer experience.
Strategic Management
- Analyze reports and data from Tableau or legacy systems and drive operational or drive improvements at a program level.
- Facilitate weekly and monthly review meetings with the BPO partners & work closely with multiple stakeholders at central operations.
- Take ownership of daily, weekly & monthly reporting regardless of whether the local team or at BPOs.
- Use data to make calculated decisions or support improvement initiatives or even resolve existing issues within the workflow or processes.
Relationship Management
- Lead and manage the overall performance of the BPO by monitoring KPI, producing development plans to improve BPO performance.
- To perform ad hoc monitoring either remotely or side by side to ensure that the BPO is handling day-to-day operational tasks as well as customer escalations in accordance with established work process and instructions.
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Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor of Business AdministrationTravel Percentage :
25 - 50%We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?
About the role:
As a Technical Solution Consultant you will work with leading edge technology as you build innovative fintech products that change the way the world pays, banks and invests. This will involve developing core versions of software applications, identifying client requirements and technical specifications, identify the functional solution, propose new solutions, troubleshoot functional and performance related issues, interacting with engineering groups and training clients on applications along with providing technical development support to
our major banking clients.
What you will be doing:
Design system Integration, Functional Design, propose new business and design logic, develop complex modules, define Java/API standards/design/develop reusable modules, troubleshooting functional and performance issues through working alongside the technical lead and support center to manage production incidents.
Interacting with product managers and users to define requirements and modifications
Participating in software design meetings to determine technical requirements
What you will need:
What you will need
At least 10 years of experience as an IT Technical Solution Consultant
Strong background with Java, API, Cloud, Open Database
Good to have experience with FIS Switch and Backoffice product framework
Sound knowledge in development using Java, API, C++, Cloud Architecture
Must have led or participated in defining and implementing business solutions for multiple projects in software development and client implementations
Experience with end-to-end systems development life cycle and standards
Proficiency in solutions design and requirements definition disciplines
A bachelor’s or Master's degree in computer engineering, computer science or other related disciplines
What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:
Flexible working arrangement ang schedule.
Regional exposure and be part of a learning environment.
A voice in the future of fintech
A flexible and collaborative workspace
Competitive salary and benefits including medical insurance and
#LI-AR3
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
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JD for QA Lead:
Relevant Work experience:
· 3+ years of Games Quality Assurance experience
· 1 - 2 years of proven leadership skills. Experience of leading/ mentoring QA teams
· Functionality testing experience across entire testing lifecycle
· Strong written and verbal communication skills
· Strong knowledge on bug database and test cases execution
· Must have experience in writing and editing test cases.
· Experience on all gaming platforms. i.e., Consoles, PCs, and Mobiles
Skill Required:
· Help setup new projects, taking into consideration the logistics of human, hardware, and software resources.
· Act as primary PTW point of contact for client stakeholders.
· Lead and manage cross disciplinarily teams.
· Responsible for test case creation and execution, bug vetting, and overall quality
· Write daily status and end of project reports.
· Escalate issues affecting the project to internal management and/or the client.
JD for Sr QA:
Relevant Work experience:
· 2+ years of Games Quality Assurance experience.
· 1+ year experience mentoring QA teams.
· Functionality testing experience across entire testing lifecycle.
· Strong written and verbal communication skills
· Strong knowledge on bug database and test cases execution
· Must have experience in writing and editing test cases.
· Experience on all gaming platforms. i.e., Consoles, PCs, and Mobiles is preferred.
Skill Required:
· Help QA Lead with task allocation and mentoring QA team.
· Act as a secondary PTW point of contact for client stakeholders.
· Help QA Lead with test case creation and execution, bug vetting, and overall quality of the work done by the team.
JD for QA Tester:
Relevant Work experience:
· 6+ months of Games Quality Assurance experience.
· Basic knowledge of manual testing on PC/ Console/ Mobile video games.
· Knowledge on defects reporting and providing feedback to enhance the user experience.
· Experience on executing test cases and usage of tools like TestRail.
Skill Required:
· Ability to work either independently or in a team and with other colleagues, sometimes under pressure to meet deadlines.
· Gaming experience on one or more platforms
· The ability to communicate complex information in a clear and concise manner.
Official account of Jobstore.