Responsibilities:
• Conduct root cause and other data analysis
• Participate as project team member in problem prevention and continuous improvement projects.
• Identify improvement opportunities within the eCommerce environment.
• Act as liaison with MOD managers and Team Leads to ensure consistent quality measurements throughout the operation.
• Conduct QA evaluations per client requirements and provides QA progress reports to Team Leads.
• Act as escalation point of contact for process questions, issues, and resolution
• Act as Subject Matter Expert (SME) for QA evaluations
Requirements:
• Degree in any discipline
• Minimum 1 year of Quality Analyst experience
• Fast learner who requires minimal supervision
• Language proficiency in MANDARIN and English is mandatory.
• Customer Service Background
• Phenomenal communication, presentation, and public speaking skills
• Organizational and time management abilities
• Critical thinking, analytical and decision-making abilities.
• People management