Total 43 Quality Manager job vacancies in Others category in Kuala Lumpur

Headquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions.

We are seeking for a【KYC Operations Manager】based in Kuala Lumpur, Malaysia.

Key Responsibilities

• As the leader of the KYC team, Manage KYC operations based on MAS regulated bank compliance policies and KYC regulatory requirements.
• Support the business to conduct customer check (KYC/CDD) analysis for new business or initiative.
• Lead the planning and establishment of KYC capabilities including CDD, PEP, Sanctions, Adverse news review and due diligence capabilities for financing business.
• Establish and improve KYC product capabilities, including on-boarding system, periodic review system, screening system.
• Work closely with AML Compliance Officers (AMLOs) and Risk Officers to understand the regulatory requirements, status of system capability in relevant entities, identify the gaps if any, and propose the requests for system building or enhancement to relevant teams.
• Collaborate with middle office and technology team to raise the system requests and to convert the business requirement into product requirement. Implement changes in processes or workflows and drive optimization.
• Support the Risk and AML operation and link up with the business in case of any escalation

Qualifications

• Minimum 5 years of KYC/AML experience with a payment service provider, money service operator (MSO) consulting firm, or financial institution. Must have more than 3 years of team lead or manager experience. Those who have engaged in KYC/CDD for corporate client are preferred.
• Have excellent interpersonal skills necessary to work effectively with colleagues across regions and business units. An accountable team player with collaborative spirit, ability to build rapport with internal stakeholders and customers.
• Ability to manage multiple priorities and tasks with the skills to adapt to changes in a fast-paced environment
• Strong analytical, creative problem-solving capabilities and ‘can-do’ attitude.
• Excellent command of both spoken and written English and Chinese is a must.
• CAMS or ICA qualified will be given the priority.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

Job description

• Providing leadership for the store team, implementing and tracking the LC Waikiki standards for the store and inspiring the team to achieve it.
• Maximizing store productivity and commercial focus and take action to obtain the highest level of profitability of the store.
• Driving performance and growth, through excellent operational and commercial execution.
• Establishing amazing customer service and satisfaction.
• Establishing and maintaining high standards of store layout and visual merchandising in line with the corporate standards.
• Achievement of the given sales targets, productivity/m2, and bottom-line profit objectives.
• Achievement of the agreed/given Internal Audit Performance.
• Controlling the shrinkage rates and all expenses and improving the conversion rates.
   

Requirements:

• Bachelor Degree is a plus.
• Malaysian citizen only.
• Excellent English (written & verbal).
• Minimum 4 years of retail experience in managerial position.
• Able to demonstrate financial awareness and a commercial mind-set, continuously thinking of ways to drive sales, manage costs.
• Marvelous customer service and interpersonal skills.
• Consistently show ability to development, sales-driven and results-oriented.
• The ability to solve problems, organize and plan.
• The ability to work in a multinational/multicultural environment.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Casual dress code

職位描述

• 領導商店團隊，實施和追蹤商店的 LC Waikiki 標準，並激勵團隊實現這一目標。
• 最大限度地提高商店生產力和商業焦點，並採取行動以獲得商店最高水平的盈利能力。
• 透過卓越的營運和商業執行力推動業績和成長。
• 建立令人驚嘆的客戶服務和滿意度。
• 根據公司標準建立和維持高標準的商店佈局和視覺行銷。
• 實現指定的銷售目標、每平方公尺生產力和底線利潤目標。
• 達成商定/給定的內部審計績效。
• 控制損耗率和所有費用並提高轉換率。
  

要求：

• 學士學位是一個優勢。
• 僅限馬來西亞公民。
• 優秀的英語（書面和口頭）。
• 至少 4 年零售管理經驗。
• 能夠展現財務意識和商業思維，不斷思考推動銷售、管理成本的方法。
• 優秀的客戶服務和人際交往能力。
• 始終表現出開發、銷售驅動和結果導向的能力。
• 解決問題、組織和計劃的能力。
• 在跨國/多元文化環境中工作的能力。

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 休閒著裝要求

Headquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions.

We are seeking for a【Product Manager】based in Kuala Lumpur, Malaysia.

Key Responsibilities

• Act as the payment expert/consultant for the product internally and externally, and as the primary contact for queries related to the product
• Collaborate with different teams and stakeholders, project-manage the integration of payment channels onto the Alipay platform and overseas E2E development process from evaluating contracts to go-live
• Understand, define and track product performance metrics and continuously enhance customer experience and performance
• Translate business requirements into product requirement/ user stories
• Ensure the development team understands the context and specifications to deliver a quality product within the timeline
• Understand user mindset and behaviour through research, observation, data-mining, and E2E testing

Qualifications

• 1 years+ experience in payment product management or related role
• Good understanding of e-commerce, payment technology, payment channels, and industry players in Southeast Asia markets
• Hands-on experience working with both business and technical teams, preferably integrating payment channels or payment services
• Experience in understanding business requirements and defining product specifications
• Strong analytical skills and proven ability with data-driven decision-making, being able to define and manage qualitative and quantitative research and measurement plans
• Strong organizational acumen – ability to thrive in a matrix environment where success depends on a high degree of cross-functional collaboration
• Proficient in English and Mandarin to communicate with our Mandarin-speaking stakeholders

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

Headquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions.

We are seeking for a【Compliance Product Manager】based in Kuala Lumpur, Malaysia.

Key Responsibilities

• Develop and deploy Regulatory Technology (Reg-Tech) products that align with international regulations and local licensing requirements, encompassing legislation interpretation, regulatory disclosure, compliance management, and risk identification etc.
• Prepare PRD and DEMO designs, drive the implementation progress of the product, collaborate with business partners and IT engineers, and ensure achievement of compliance requirements and business targets.
• Focus on product development and industry trends in the Reg-Tech field, and integrate technologies such as artificial intelligence, big data, and privacy computing for continuous innovation and product upgrades.

Qualifications

• Bachelor degree or above, 3 years working experience or more; Fine global views, clear and agile thinking logic, strong communication and coordination ability, and strong decision making ability.
• Experience in the design of regulatory compliance \ privacy protection \ risk control \ data center products of large financial institutions, especially payment or banking company.
• Fluent in English, and able to use it as work language.
• Have entrepreneurial spirit, permanent passion and responsibility under uncertainties and changes environment.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

Headquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions.

We are seeking for a【Product Manager, Payment】based in Kuala Lumpur, Malaysia.

Key Responsibilities

• Conduct market research and client interviews to understand client needs and market practice
• Defining product requirements based on client needs and business objectives
• Provide cross-border payment solutions for Ant's global users and acquirers
• Responsible for the implementation of the product capabilities of acquiring payment products 
Drive product innovation and differentiation
• Collaborate closely with internal teams including engineering, marketing, business, and others to deliver high-quality products on time

Qualifications

• Bachelor’s degree in engineering, computer science or related technical field
• More than 3 years of work experience in product development, preferably from the payment industry
• Self-motivated, proactive, and able to work with minimal supervision
• Proficient in English and Mandarin to communicate with our Mandarin-speaking stakeholders

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

Headquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions.

We are seeking for a【Payment Technology Product Manager】based in Kuala Lumpur, Malaysia.

Key Responsibilities

• Responsible for digital wallets products, and conduct market research, client requirement analysis, and build up new products.
• Responsible for the delivery of digital wallet projects, and clarify the product implementation plans and promote its deployment by considering resources, factors and other factors.
• Responsible for on-time launch at the delivery phase, and fast respond to clients at the post-sale phase.

Qualifications

• With at least 3-year product design working experience, and the related experience on digital wallets or payments is preferred.
• Fluent in English, and the strong international and industry working experience is preferred.
• With strong sense of product ownership, cross-functional working capabilities, and decent capabilities on coping with pressure.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

Headquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions.

We are seeking for a【Solution Product Manager, Payments Collection】based in Kuala Lumpur, Malaysia.

Key Responsibilities

• Understand in details Ant's product&product operation capability related to payment processing(acquiring) from credit cards, E-wallets and other APMs under Ant's various global entities including U.S, Latam and various Asian countries.
• Work closely with business development team to create and present Ant's global payment products solution to both prospective and existing merchants, with a focus on selling new solutions Vs. supporting existing solutions.
• Effectively capture and articulate the merchants business needs, identify the potential gaps and translate them into product requirements.
• Lead the product solution development efforts to fill the gap or fulfill customized requirements with a focus heavily on meeting individual merchant's needs based on existing product capabilities, less of developing whole new product capabilities.
• Regularly collect product requests from other internal functions such as compliance, operations that will have impact on the implementation of the product solutions to particular merchants.
• Act as an ambassador for the product internally and externally, and as the primary product contact for queries related to the product.
• Manage external and internal stakeholder relationship in any product related engagement.
• Understand, define and track product performance metric. Continue provide feedback to improve customer experience and performance.

Qualifications

• At least 3+ years experience in a product management or related role. Previous experience in payments industry is highly preferred.
• Good understanding on payment technology, payment channels and industry players.
• Hands-on experience working with both business and technical teams. Experience in understanding business requirement and defining product specifications.
• Strong analytical skills and proven ability of data-driven decision-making, ability to define and manage qualitative and quantitative research and measurement plans.
• Strong organisational acumen – ability to thrive in a matrix environment where success depends on a high degree of cross-functional collaboration.
• Can-do attitude, willingness to learn and listen, ability to work independently, and strong drive to get things done. Frequent travel is required.
• Ability to effectively communicate with internal and external customers.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

Headquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions.

We are seeking for a【Product Manager-FX】based in Kuala Lumpur, Malaysia.

Key Responsibilities

• Participate in foreign exchange market research, identify market trends, benchmark competitors, and be responsible for the planning and iteration of industry product matrix.
• Responsible for requirement analysis, feasibility analysis, and design of foreign exchange, payment, collection, liquidity management products, and prepare product requirement documents (PRD).
• Collaborate with technology teams and project managers to follow up on requirement implementation, track product development progress until product launch and operation, and take responsibility for progress and quality.
• Responsible for daily business data analysis and product improvement and optimization based on business development and usage.

Qualifications

• Bachelor's degree or above, with a minimum of 3 years of work experience (preferably in product management for large international bank foreign exchange, payment, collection, liquidity management systems or large bank foreign exchange, payment, collection, liquidity management system suppliers).
• Familiar with the product design and implementation process, including market analysis, requirement analysis, product feature design, business process design, interface design, user research, and usability testing.
• Strong logical thinking ability and communication and coordination skills, proficient in cross-functional and cross-regional communication, and have a global perspective on product sensitivity to data.
• Good sense of teamwork and strong ability to handle pressure. Responsible and highly aware of ownership.
• Familiarity with global foreign exchange, payment, collection, liquidity management related business.
• Preferred knowledge of business or system architecture capabilities and fundamentals.
• Proficient in spoken and written English communication, as well as cross-regional and cross-cultural communication experience.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

The IT Manager will be a meticulous, IT-savvy and collaborative member of our Technology team.

As the thought leader on IT topics,  you are responsible for defining and delivering a roadmap of IT initiatives that ensure the rest of the organisation can operate at their best. This will involve excellent hardware and software support, managing security, leveraging the latest in productivity technologies and optimising procurement service desk and IT processes.

You will be reporting to the Platform Engineering Manager, and will be supported by colleagues across departments and countries to ensure security and business continuity.

We are looking for an individual that has the willingness and capability to dive into the details   and the breadth of knowledge, capability and confidence to continuously improve and streamline their domain of ownership.

Key Responsibilities:

• Create and continually improve a roadmap of IT projects and initiatives that align with the company's strategic goals.
• Envision and execute short- and long-term visions for the company’s IT needs and goals.
• Evaluate current IT processes and policies in the company and improve processes according to business needs.
• Coordinate with internal stakeholders on applications and processes used to ensure departmental IT needs are met.
• Produce monthly reports to identify issues or problematic trends and optimise ways of working.
• Provision, track, manage and maintain all end-user devices, in-office equipment and software assets.
• Configure hardware and software, facilitate equipment procurement, and manage existing IT assets.
• Actively resolve problems and issues with computer, office network and server systems to limit work disruptions within the company.
• Manage  end user software (Adobe, Google Workspace, Microsoft Office, Jetbrains etc), ensure appropriate licences are assigned and costs are managed.
• Manage service desk operations, leverage automation to streamline processes and improve service delivery.
• Automate self-service remediation of frequent issues such as network connectivity.
• Respond to first-level incidents in a timely manner, identify problems and address the root cause.
• Provide hardware and software support to employees with all levels of technology proficiency.
• Ensure a robust security posture through the deployment and leveraging of security tools and technologies and the definition and enforcement of strong security processes.
• Monitor and manage network security and configuration, and cloud-based platforms.
• Manage and update user access controls in the internal software access matrix.
• Ensure that any unauthorised or high risk software is identified and removed from end user devices.
• Train users on how to maximise the use of our internal tools such as Google Workspace, Notion, Slack and emerging tools.
• Proactively seek out new tools (e.g. ChatGPT) and identify areas for deployment to drive team productivity.

• Bachelor’s Degree in Computer Science, Management Information System, Computer Engineering, or related fields preferred. Degree not required if expertise can be demonstrated through experience.

• Proven 4-5 years of working experience in IT. 
• Exceptional communication skills in English.
• Excellent knowledge of technical management, information analysis and of computer hardware/ software systems.
• Excellent knowledge of Windows and MacOS fleet management, Group Policy Object (GPO) management, remote technical management.
• Interest in managing and strategizing IT processes and policies.
• Self-driven, has a strong sense of ownership and is able to work and learn independently.
• Manage regional operations strategies and day-to-day operations teams.
• Ability to maintain an open mindset to learn.
• Ability to manage your stakeholders.
• ITIL certification will give you an advantage.

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply).
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.
  

Flexible work arrangements and policies

• Work-from-home policy: You may choose to work from home or the office depending on what works best for you and your team.
• Work-from-anywhere policy: You may request to work remotely for up to eight weeks in another country.
• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work.
• Discount on selected postgraduate courses with INTI: You will receive a 40% discount for the courses you enroll in. Your spouse or children are entitled to a 16% discount for courses they enroll in.

Team bonding budget and initiatives

• Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-sites (Oct): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

Who are we?

TerraPay is a leading innovator in the world of mobile-first payments, transcending boundaries to provide lightning-fast financial solutions. Our dynamic Cross-Border Mobile Payments Network empowers licensed financial institutions, organizations, and merchants to conduct real-time money transfers, merchant payments, and push transactions globally. We have garnered the trust of prominent companies worldwide, establishing TerraPay as a pivotal player in the digital payments landscape. To learn more about us, visit www.terrapay.com.

What do we stand for?

At TerraPay, we stand for innovation, efficiency, and the relentless pursuit of excellence in the payments industry. Our commitment is to deliver seamless financial interactions, enhance global connectivity, and drive transformative changes in the way people and businesses exchange funds. We place a strong emphasis on trust, security, and collaboration, ensuring that our clients and partners experience world-class financial services with unmatched integrity.

What can you expect? 

Responsibilities

1. FX professional with 3-6 years of relevant experience - preferably from Payments / Banking industry
2. Strong background in managing FX business - G10 and Emerging Markets (preferably Asian markets)
3. Should be able to find innovative solutions for managing FX spreads - particularly in Asian markets.
4. Should be entrepreneurial in nature - take ownership and work independently
5. Should be able to lead a team of FX professionals
6. Preference for candidates with experience in emerging markets (particularly in Asia)
7. Preference for Diversity candidate
8. Role based out of Asia (Malaysia specific)
9. Compensation will be commensurate with work experience
10. Performance based incentives.

Qualifications

• Bachelor's degree or equivalent experience
• Microsoft Office (Outlook, Excel, Word, PowerPoint, etc.) Organized

• A competitive compensation package, including performance bonuses.
• Join a global team with members from 45+ different nationalities spread across 5 continents.

Aethir is seeking a Human Resources (HR) and Office Manager who will be responsible for supporting the organization with executing HR and office operations. The candidate will play a crucial role in ensuring that our company culture and morale remain positive and effective, as we seek to grow our company in the cloud gaming and AI industry. The ideal candidate is someone who has previous experience working in HR and office administration, and who is passionate about technology. Aethir is a hypergrowth web3 startup that builds scalable, decentralized cloud infrastructure for gaming and AI companies. Our company culture is collaborative and fast-paced, as we seek to push the boundaries of cloud technology.

Responsibilities

• Set up and manage the Malaysia office, including coordinating with vendors for equipment maintenance and office supplies.
• Ensure the office is well-maintained and organized.
• Assist in maintaining HR records, including employee files, insurance records, and other relevant documentation.
• Support with visa applications, tax compliance, and other administrative tasks related to HR.
• Assist the HR Manager in the hiring process, including coordinating interviews, conducting background checks, and preparing offer letters.
• Collaborate with the HR team to ensure a smooth onboarding process for new hires.

• Previous experience in office management and HR administration.
• Familiarity with Malaysia's labor regulations and administrative processes.
• Strong organizational and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Flexible availability to accommodate office and HR-related tasks, including the ability to adjust working hours as needed.

• Hyper Growth Startup Environment
• Fantastic Career Progression Opportunities
• Flexible Working Options
• Work within a Global and Local Team

This Commercial Assistant cum Office Manager will report to the Commercial Director, APAC.

The part you will play

• Commercial Support:
  • Assist the Commercial Director with various tasks, including scheduling meetings, preparing presentations, and coordinating travel arrangements.
  • Act as a point of contact between the Commercial Director and internal/external stakeholders, managing communication and follow-up as needed.
  • Support the commercial team with administrative tasks, such as data entry, file management, and document preparation.
  • Facilitate communication and collaboration within the commercial team and across departments, fostering a positive and productive work environment.
  • Prepare and distribute internal communications, announcements, and reports as needed.
  • Serve as a liaison between the Commercial Director and other departments, providing support and assistance as required.
• Office Management:
  • Oversee the smooth functioning of the office, including managing office supplies, facilities, and equipment.
  • Coordinate office maintenance and repairs, liaising with vendors and service providers as necessary.
  • Implement and maintain office policies and procedures to ensure efficient operations and compliance with company standards.
  • Maintain accurate records and files, both electronic and physical, and ensure data integrity and confidentiality.
  • Assist with organizing company events, meetings, and conferences, including scheduling, logistics, and coordination.
  • Implement, and maintain EHS policies, procedures, and programs to ensure compliance with local regulations and Group standards.
  • Coordinate EHS training and support to employees on EHS policies, procedures, and best practices.
  • Serve as the primary point of contact for EHS-related inquiries, reporting, and compliance matters.

We are seeking a highly motivated and analytical individual to join our Global Payments Services team as a Manager, Middle Office Operations, Global Payment Services (Internal Job Title: Junior Associate Director). You will play a vital part in ensuring the smooth and efficient operation of our Global Payments function, whilst having a lasting impact by playing a key role in several strategic global initiatives.

Key responsibilities:

Payment Processing

• Responsible for the accurate input, approval and processing of payments in accordance with established procedures
• Investigate and resolve payment discrepancies and errors promptly and accurately.
• Liaise with clients, investment managers, vendors and other stakeholders to ensure timely and accurate processing of client payments..
• Work with internal teams, such as Treasury, Banking Operations and Client Operations to ensure that all deliverables are met.
• Ensure adherence to internal control policies and procedures.
• Analyse payment and query data to identify trends and opportunities for improvement.

Leadership

• Act as escalation point for team.
• Deputize for Manager when required, ensuring that work is fairly allocated across the team.
• Ensure critical issues are escalated in a timely manner to senior stakeholders.
• Represent local team on global projects, and lead workstreams of projects.

Continuous Improvement

• Identify opportunities to improve the efficiency, accuracy and security of payment processes.
• Develop and implement process improvements.
• Ensure that procedures are up to date, and in line with firm standards.
• Stay informed of industry best practices and regulatory updates as they pertain to payments.
• Analyse opportunities for improvement within the overall payment process

Ad hoc: 

• Actively participate in the development and implementation of new systems and processes related to payments.
• Collaborate with cross-functional teams to contribute to product development initiatives to optimize payment processing and client experience.
• Assist with other ad-hoc tasks (e.g. audit requests) as required.

Job Summary:

As an Asst Shop Manager, you will be assisting the Shop Manager in overall operations and performance of the shop. These may include managing staff, stock, shop, sales, service and system and other shop business related matters.

Responsibilities :                              

• Assist to lead, train, motivate and manage outlet team in delivering best services in all departments.
• Assist to ensure all team members observe and practice company’s policies and rules & regulations.
• Assist to lead and work with the team to achieve monthly sales target of the shop.
• Assist to monitor stock delivering & processing.
• To ensure all Operational and Customer Service SOPs are followed within the shop.
• Manage and monitor product display arrangement as VM guideline as assigned by Shop Manager.
• To conduct daily morning briefing and provide products knowledge training/ info and updates of policies.
• Manage and supervise all team members in the shop and attend to customer enquiries.
• Handle the overall shop operations and ensure consistency in the standard of retail operations in the absent of the Shop Manager.
• Assist to monitor and liaise with respective departments on maintenance and cleanliness of shop premises.
• Assist in stock take (routine, ad-hoc & annual) as and when required.
• Working together with Shop Manager in reviewing and keeping track of sales (set daily target and ensure achievement of sales target).
• Having daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people related matters are tackled.
• Review and appraise staff performance to identify talents and retain staff.
• Assist to ensure accurate tills report and cash collection.
• Implement/execute sales & promotion plans as and when required.
• Support Shop Manager to act on suspicious activities within the premises.
• Any other legal assignments requested by management from time to time.