JOB DESCRIPTIONS
● Audit recorded calls made by the Recovery teams to ensure that all conversations comply with the Banks' call scripts
● Audit all documentations as per Banks' regulatory requirements
● Conduct compliance training for new joiners and existing staff
● Monitor branches' compliance activities
● Coordinate Business Continuity Plan tests
● Perform audit checks on staff's workstations
● Other ad hoc tasks as assigned by the Head of Department.
REQUIREMENTS
● A SPM/Diploma holder in any field.
● Good written and spoken skills in English and Bahasa Malaysia.
● Computer literate with proficiency in Microsoft Excel and Word.
● A team player, meticulous and can work with minimal supervision.
● Having experience in banking or debt collection/recovery field is an added value.
● Those with experience in a similar industry are encouraged to apply, however those without experience are welcome to do the same as comprehensive training will be provided.
WHY JOIN US?
● We have been in the business of debt recovery since year 2003 and have established a nationwide debt recovery network with branches throughout Malaysia.
● We offer an attractive remuneration package comprising of competitive base salary and allowance.
● We offer career advancement opportunities aimed at recognising performing staff.
● We reward performing staff with annual increment and overseas trips.
● We organize and support weekly sport activities such as futsal and badminton in order to promote a healthy lifestyle among our employees.
● We emphasize on workplace camaraderie in order to bring about the desired productivity and lasting friendship among our employees.
● We provide financial assistance and moral support to employees who are in need.
● We provide insurance coverage (after one year of service) to employees to relieve their financial burden in the event of bodily injuries and disabilities.
● Strategic location of our office which is centrally located in Kuala Lumpur, easily accessible and with lots of amenities. (5-min walking distance from LRT (Masjid Jamek/Bandaraya Stations) and KTM (Bank Negara Station)
