Customer Service Officer ( Mandarin Speaking )
Full-time
Junior Executive
2 weeks ago
#Preferable mandarin speaker, Sabahan and Sarawakian are welcome
Customer Service
Smile and greet slot players and customers.
Provide friendly, courteous and efficient service to the slot prayers and customers.
En...
#Preferable mandarin speaker, Sabahan and Sarawakian are welcome
Customer Service
- Smile and greet slot players and customers.
- Provide friendly, courteous and efficient service to the slot prayers and customers.
- Ensure and alert of the comfort and safety of the slot players and customers.
- Assist in the bar counter during the absence of tea lady.
- Buy food for customers when needed.
Cashier
- Responsible for the cage operation and cash in the cage/ cash drawer according to SOP.
- Maintain the cage and keep cash drawer clean and safe.
- Make sure the cash drawer is always locked and not to leave the cage without permission from the Duty Shift in Charge.
- Handle receipts and payments based on Club policies and SOP.
- Count and verify cash amount at beginning of the shift and balance funds at the end of the shift.
- Verify physical loose coins and bundled paper money.
- Handle credit/ debit cards according to SOP.
- Complete cashier gaming forms and reports.
General
- Assist slot players and monitor the players are behaving properly according to house rules.
- Promote gaming programs to the players.
- Ensure all the slot machines are functioning properly and alert to Duty Shift in Charge/ report to technicians if any malfunction and breakdown.
- Attend to minor issues, such as bill jam, etc.
- Wipe and clean slot machines, tables and ensure business premises is always clean and in tidily manner.
- Wear uniform and name tag while on duty in business premises.
- Report any irregularity to the Supervisor/ Duty Shift in Charge.
- Any other duties and responsibilities assigned by the superior.
Perks & Benefits
- Open culture
- Night Shift Allowances
- Bonus & incentives
We are an established Company involved in trading of gaming machines and its parts. In line with our exuberant growth, we are on the lookout for suitably qualified individuals to join and grow with the Company.
Why join us?
A dynamic Company which offers growth prospects as well as quality on the job training throughout your career Good platform to develop skill and knowledge High degree of independence at work.