The Service Coordinator is responsible for assisting in the administrative, patient and audit needs of the Bowel Cancer Screening.....
The Service Coordinator is responsible for assisting in the administrative, patient and audit needs of the Bowel Cancer Screening Centre.The duties and responsibilities listed below are representative of the Service Coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative duties and responsibilities commensurate with the level of the post, and to support the smooth running of the department. Provide a professional, welcoming and high-quality customer service which supports the provision of non-clinical advice to patients, colleagues and other multidisciplinary team members (including the Programme Hub) using email, telephone, text messages, video, face to face and in writing asrequired. To assist/support patients where needed Work collaboratively with the programme hub, the endoscopy service & relevant stakeholders. Schedule clinics in accordance with the Bowel Cancer Screening Centre specifications, and in collaboration with the lead administrator/ management. Ensure that all new referrals/appointment bookings are dealt with in line with BCSP and local trust processes, adhering to screening and cancer waiting time targets etc. Manage and schedule patient activity within the screening programme including contacting patients, booking/rebooking appointments to ensure the effective utilisation of clinical sessions; and arrange transport and interpreters when appropriate. Ensure that all clinics are prepared so that they run smoothly and efficiently, ie obtain notes, prepare paperwork/assessment booklets, arrange and conduct video test calls (where appropriate)and liaise with relevant personnel. Make alternative arrangements if clinics/lists need to be cancelled at short notice Actively monitor colonoscopy demand. Manage lists and schedule patients within the screening programme to ensure that all lists are utilised fully and efficiently; and that patients are seen within the specified screening waiting times/targets. Alert the Programme Management of potential and actual breaches in regard to waiting times within the Bowel Cancer Screening Programme and assist in the appropriate investigation and resolution Provide administrative support during clinical sessions, including providing non-clinical guidance and support to patients/family members waiting, booking follow-up appointments, checking patients eligibility for NHS treatment and referring to the overseas office when appropriate, requesting GP summaries and issuing discharge letters as appropriate. Ensure that all patient data from clinics and endoscopy clinics (including DNAs) are entered correctly on the BCSS & all hospital IT systems and appropriate action is taken. Assist in entering and transcribing all received and obtained data within the Bowel Cancer Screening Centre. Ensure that any patient data collected meets BCSP and local trust requirements Assist in the management of the surveillance recall system. Contribute to quality assurance activities, QMS & right results policies. The post holder will need to demonstrate the ability to work well under pressure and be able to meet deadlines, targets & prioritise. Arrange rotas, be flexible to ensure full service delivery To be responsible for input, management and maintenance of data onto the Departmental and National database for audit, research and reporting purposes. Assist in the audit and data collection for the National Bowel Cancer Screening Programme.
