Search result for all job vacancies on Jobstore

Responsible for the full spectrum of HR and administrative functions including recruitment, payroll, performance and talent management, internal communication, employee relation and administration.
To process the accurate full cycle of monthly payroll, reconciliation reports, and other relevant reports (eg. EFP, SOCSO, LHDN, etc.)
Responsible for managing, coordinating learning and development courses, employee engagement and other activities initiated by the HR department.
Design and implement company policies and procedures related to people management and ensure HR policies comply with labour and Industrial relations regulations.
Implement and administer HR policies and procedures in accordance with organisational goals and are compliance with professional standards, state and federal regulatory requirements and law.
Support current and future business needs through the development, engagement, motivation and preservation of human capital.
Conduct and facilitate appraisal exercises and salary surveys and assist in developing and analysing the company's evaluation programs.
Managing recruitment needs, including creating/updating job descriptions, and onboarding and offboarding processes.
Other administrative and/or ad-hoc task to support the day-to-day operations and improving work processes.
To manage all branch employees.

Key Requirements

A diploma/degree holder in HR or equivalent qualification, with a minimum of 5 years of experience in HR/Admin field.
Prior relevant working experience working in manufacturing/FMCG industries would be a plus, but not compulsory.
Able to communicate in English and Bahasa Malaysia. We seek Mandarin-speaking candidates who are required to communicate with mandarin-speaking clients.
Strong knowledge of local employment regulations and work pass management.
Good knowledge of Microsoft Office, iFlexi HRM system, or equivalent HR system.
Strong time management and organization skills, and ability to work in a fast-paced environment with minimal supervision.
Good interpersonal skill and communication skill.
Good team player.
Possess Can-Do attitude.
Willing to travel oustation.

Note:

Able to start work within short notice period.

Must speak Mandarin

Quick Apply

LBS Bina Group Berhad

Customer Relations Manager

Full-time

Petaling Jaya, Selangor

Customer Service

22 hours ago

ResponsibilitiesOversee the Customer Relations Centre for few developmentsPlanning and organizing tasks prior to vacant possessionPrepare necessary dr.....

Responsibilities

Oversee the Customer Relations Centre for few developments
Planning and organizing tasks prior to vacant possession
Prepare necessary drawings and plans to be included in vacant possession pack
Liaise with HQ & Vendor in setting up defect management system
Liaise with state and local regulatory agencies when required
Provide guidance to the team on handling customers
Ensure high level of engagement with the customers by seeking solutions
To attend and monitor all enquiries and complaints via phone calls, email, walk in and accordingly and solved within stipulated time.
To resolve product or service problem by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
To prepare, compile and provide update report
To keep records of customer interaction, recording details of inquiries, complaints & comments as well as actions taken.
To contact customers via email or phone calls in order to respond to complaints or to notify them of investigation results.
Liaise with project team and contractors on rectification works
Attend meetings pertaining to issues on defects
Prepare reply letter to relevant parties when needed
Maintain good relationship between sales person, customers and internal support team.
Filing and keep track of documents.
Ad-Hoc task assigned by superior.

Requirements

At least 5 year(s) of working experience in customer service/property related industry
Independent, pro-active, result-driven, customer oriented with good communication skills.
Knowledge of Housing Development Act (HDA), Strata Title Act and Building & Common Property Act will be an added advantage.
Strong communication skills in English and Bahasa Malaysia
Possess leadership qualities and able to work as a team
Possess a positive attitude, ability to organize, plan, meet deadlines and work well under pressure
Extensive experience in managing strata landed, strata high-rise, mixed development, and non-strata development.
Familiar with work scheduling / planning and good in report and letter writing