Position: Operations Manager

Job Summary: The Operations Manager is responsible for overseeing the day-to-day operations of the art center, ensuring its smooth and efficient functioning. This role involves managing staff, facilities, events, and logistics, and also includes coordinating the successful opening of new centers.

Key Responsibilities:

• Develop, implement, and optimize operational plans, policies, and procedures to enhance the center's efficiency and effectiveness.
• Lead the planning and execution of the new center opening, including facilities setup, recruitment, training, inventory, marketing, and coordination with various teams.
• Collaborate with cross-functional teams to ensure a successful launch, adhering to timelines and budgets.
• Oversee the maintenance, cleanliness, and functionality of the art center's facilities, including classrooms, studios, equipment, and common areas.
• Coordinate repairs, upgrades, and renovations as needed.
• Ensure optimal stock levels, quality control, and cost-effectiveness.
• Recruit, train, mentor, and manage staff across various departments, including front desk, maintenance, events, and facilities management.
• Foster a positive work environment, encourage teamwork, and address employee concerns.
• Maintain a welcoming and organized environment for students and visitors.
• Oversee customer interactions, handle inquiries, and address feedback to enhance the overall experience.
• Collaborate closely with other departments, including sales, marketing, education, and finance, to align strategies and achieve overall business goals.

Qualifications and Requirements:

• Proven experience in operations management
• Strong leadership skills, with the ability to motivate and manage diverse teams.
• Excellent organizational, problem-solving, and decision-making abilities.
• Effective communication, negotiation, and conflict resolution skills.
• Proficiency in MS Office
• Flexibility to work evenings, weekends, and attend special events as needed.
• Creativity, adaptability, and a passion for the arts are advantageous.

Other Information:

Working day: 5/6 days work week, including weekends
Working Location: Report to HQ at Jb Setia Tropika but needed to travel to various branches

Employee Benefits and Perks:

• Comprehensive training will be provided.
• Enjoy planned annual leave, public holidays, bonus holidays, medical leave, maternity leave, and paternity leave.
• Engage in staff bonding activities like the Annual Dinner, Award Ceremony, Team Building, and Personal Development Growth Training.

Incentives and Rewards:

• Earn full attendance incentives and grooming incentives.
• Qualify for company trips and avail of complimentary art courses for your children.
  Benefit from staff discounts.

Government Statutory and Security:

Contributions to EPF, SOSCO, EIS, and other government statutory requirements.

Career Growth:

Opportunities for career advancement and promotions within the organization.

We regret to inform you that only shortlisted candidate would be notified.

By submitting your personal data and/or resume, you give consent to collect, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by the company relating to this job application.

Requirements: 

• Candidates must have PhD / Master qualification in the respective subjects/disciplines
• Candidates should have at least 1 or more years of teaching experience in the relevant disciplines
• Candidates should have a record of exceptional teaching, scholarship and service, preferably with evidence of effective academic and administrative leadership
• A strong knowledge of the subject area combined with a broad subject background enabling contributions to teaching programmes
• Good interpersonal skills and demonstrated ability to work with students and staff from a diverse range of backgrounds
• Excellent command of spoken and written English
• Added advantage: strong written & spoken command in Mandarin. 

Job Descriptions: 

• To teach undergraduate and/or postgraduate courses delivered by the School and, as required, to teach on associated programmes offered by the University
• To supervise student projects and assist them in understanding assignment requirements
• Design and execute formative and summative assessment including marking that is aligned with student learning outcomes
• Provide feedback to students on their learning through student consultations
• Monitoring of students performance on the programme, and continuous improvement of programme
• Participate in the administration of the programmes of study and other activities in the School and Faculty of Social Sciences
• Conduct research in areas as per discussion with Dean/Head of Department
• Establish and maintain links and partnerships with academic, industry and professional communities
• Other duties within the Faculty and University as required

Perks & Benefits

• Medical insurance
• Annual leave
• Training & development opportunities

PRINCIPAL ACCOUNTABILITIES

1.     To do student recruitment for the University’s academic programmes, particularly TVET Programmes and MQA programmes in UNIRAZAK.

2.     Listening and presenting appropriately to potential students for them to make the right decision in their future career undertakings.

3.     Maintaining and developing relationships with existing students/clients in person and via telephone calls and emails.

4.     Cold calling to arrange meetings with potential students.

5.     Responding to incoming email and phone enquiries.

6.     Acting as a contact between UNIRAZAK and its existing and potential markets.

7.     Gathering market information.

8.     Representing UNIRAZAK at education exhibitions and events.

OTHER DUTIES

To perform such other related duties which may be assigned from time to time by the immediate superior or designated representative on behalf of UNIRAZAK. 

Perks & Benefits

• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Open culture

·         Provides research-based specialized instruction to address the instructional goals and objectives contained within each student’s EIP and AIP.

·         Implement an instructional, therapeutic, or skill development program for assigned students and show written evidence of preparation as required.

·         Assesses student progress and determines the need for additional reinforcement or adjustments to instructional techniques.

·         Employs various teaching techniques, methods and principles of learning to enable students to meet their EIP and AIP goals.

·         Develops and implements annual Early Intervention Program (EIP) and Advance Intervention Program (AIP) plans for students to include: present levels of educational performance, special education needs, instructional goals and objectives, and the special education and related services required to meet those goals.

·         Establish and enforce rules for behavior and procedures for maintaining an environment conducive to learning for all students.

·         Establish and maintain open communication by conducting conferences with parents, students, therapist, and teachers.

·         Maintain a professional relationship with colleagues, students and parents.

·         Ability to maintain discipline and to get along well and develop rapport with handicapped children.

·         Schedules team meetings and works cooperatively with child study team members and others in developing instructional goals and strategies.

·         Coordinates the delivery of special education services in each student's EIP and AIP.

·         Provide crisis intervention, as needed, for students and those in inclusive classrooms.

·         Maintain professional competence by participating in staff development activities, curriculum development meetings, and other professional opportunities.

·         Conducts special education evaluations and reevaluations.

 

 

 

 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

· 提供基於研究的專業指導，以實現每個學生的 EIP 和 AIP 中包含的教學目的和目標。

· 為指定的學生實施教學、治療或技能發展計劃，並根據需要出示書面準備證據。

· 評估學生的進步並確定是否需要額外強化或調整教學技巧。

· 採用各種教學技巧、方法和學習原則，使學生能夠實現他們的 EIP 和 AIP 目標。

· 為學生製定和實施年度早期介入計劃(EIP) 和高級幹預計劃(AIP) 計劃，包括：目前的教育表現水平、特殊教育需求、教學目的和目標，以及滿足這些目標所需的特殊教育和相關服務目標。

· 建立並執行行為規則和程序，以維持有利於所有學生學習的環境。

· 透過與家長、學生、治療師和老師舉行會議，建立並保持開放的溝通。

· 與同事、學生和家長保持專業關係。

· 能夠維持紀律並與身心障礙兒童相處融洽並建立融洽的關係。

· 安排團隊會議並與兒童研究團隊成員和其他人合作制定教學目標和策略。

· 協調每位學生的 EIP 和 AIP 中特殊教育服務的提供。

· 根據需要，為學生和包容性課堂中的學生提供危機介入。

· 透過參與員工發展活動、課程發展會議和其他專業機會來維持專業能力。

· 作為家長的主要聯絡人。

· 進行特殊教育評估和重新評估。

· 依照指示對教育助理提供指導、監督和評估。

· 遵守中心政策和所有州/聯邦規則和法規。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

描述：
馬來西亞 TANG 國際教育集團正在尋找一位熱情且技術精湛的人士加入我們的團隊，擔任 IT 兼培訓主管。理想的候選人將擁有強大的 IT、線上教學背景和出色的溝通能力。由於我們公司與中國和馬來西亞的客戶有廣泛的業務往來，因此精通中文和馬來語是至關重要的。

職責：

• 線上教學：為企業客戶開展線上培訓課程，重點培訓IT技能和知識。創造引人入勝且資訊豐富的內容以促進學習。
• 客戶溝通：以友善、外向的方式與客戶進行有效的溝通。解決他們的詢問、疑慮，並根據需要提供技術支援。
• 問題解決：解決客戶面臨的應用程式和 IT 相關問題。提供及時有效的解決方案，確保系統和應用的順利運作。
• 培訓交付：根據需要向公司員工提供培訓課程，確保他們具備有效履行職責所需的 IT 技能和知識。
• 持續學習：隨時了解 IT 和線上教學方法的最新趨勢和發展。將新技術和新技術納入培訓計劃以提高有效性。
• 語言能力：利用中文和馬來語的能力促進與客戶和同事的溝通。根據需要翻譯文件和材料。
• 協作：與 IT 團隊密切合作，識別並解決技術問題。與其他部門合作，確保培訓計畫與公司目標一致。

要求：

• 計算機科學、資訊科技或相關領域的學士學位。
  在線上教學和 IT 支援方面擁有豐富的經驗。
• 較強的溝通和人際交往能力。
• 能夠有效地排除和解決技術問題。
• 必須精通中文和馬來語。
• 願意在國內和中國出差參加客戶會議和培訓課程。
• 個性開朗、友善，熱衷於幫助他人學習。
• 能夠有效適應快節奏的環境和多任務。
• 願意根據需要接受培訓和發展。

好處：

• 有競爭力的薪資待遇。
• 職涯發展和晉升的機會。
• 提供培訓以提高技能和知識。
• 充滿活力和支持性的工作環境。

加入馬來西亞 TANG 國際教育集團，成為充滿活力的團隊的一員，致力於為客戶提供優質教育和支援。立即申請並釋放您作為 IT 兼培訓主管的潛力！

津貼和福利

• 附近的公共交通
• 中心位置
• 免費小吃/歡樂時光
• 事假
• 個人發展機會

職位：營運經理

職位概要：營運經理負責監督藝術中心的日常運營，確保其平穩且有效率的運作。該角色涉及管理員工、設施、活動和後勤，還包括協調新中心的成功開幕。

主要責任：

• 制定、實施和優化營運計劃、政策和程序，以提高中心的效率和效力。
• 領導新中心開幕的規劃和執行，包括設施設置、招募、培訓、庫存、行銷以及與各個團隊的協調。
• 與跨職能團隊合作，確保成功啟動，並遵守時間表和預算。
• 監督藝術中心設施的維護、清潔和功能，包括教室、工作室、設備和公共區域。
• 根據需要協調維修、升級和翻新。
• 確保最佳庫存水準、品質控制和成本效益。
• 招募、培訓、指導和管理各部門的員工，包括前台、維修、活動和設施管理。
• 營造積極的工作環境，鼓勵團隊合作，並解決員工的擔憂。
• 為學生和訪客維持一個熱情且井然有序的環境。
• 監督客戶互動、處理查詢並解決回饋，以增強整體體驗。
• 與其他部門（包括銷售、行銷、教育和財務）密切合作，以協調策略並實現整體業務目標。

資格及要求：

• 豐富的營運管理經驗
• 強大的領導能力，能夠激勵和管理多元化團隊。
• 優秀的組織、解決問題和決策能力。
• 有效的溝通、談判和解決衝突的能力。
• 熟練使用 MS Office
• 可以靈活地在晚上、週末工作，並根據需要參加特殊活動。
• 創造力、適應力和對藝術的熱情是有利的。

其他資訊：

工作日：每週工作 5/6 天，包括週末
工作地點： 到 Jb Setia Tropika 總部報到，但需要前往各分行

員工福利和津貼：

• 將提供全面的培訓。
• 享有計畫年假、公共假期、獎金假期、病假、產假、陪產假。
• 參與員工聯誼活動，如年度晚宴、頒獎典禮、團隊建立和個人發展成長訓練。

激勵和獎勵：

• 獲得全勤獎勵和美容獎勵。
• 有資格參加公司旅行並為您的孩子提供免費藝術課程。
  享受員工折扣。

政府法規和安全：

符合 EPF、SOSCO、EIS 和其他政府法定要求的供款。

職業發展：

組織內職涯發展和晉升的機會。

我們遺憾地通知您，只有入圍的候選人才會收到通知。

透過提交您的個人資料和/或履歷，您同意本公司收集、使用和揭露您的個人資料和/或履歷，以便公司處理和管理與此職位申請相關的目的。

Description:
TANG International Education Group Malaysia is seeking an enthusiastic and skilled individual to join our team as an IT cum Trainer Executive. The ideal candidate will possess a strong background in IT, online teaching, and excellent communication skills. As our company deals extensively with clients from China and Malaysia, proficiency in both Chinese and Malay languages is essential.

Responsibilities:

• Online Teaching: Conduct online training sessions for company clients, focusing on IT skills and knowledge. Create engaging and informative content to facilitate learning.
• Client Communication: Communicate effectively with clients in a friendly and outgoing manner. Address their inquiries, concerns, and provide technical support as needed.
• Issue Resolution: Troubleshoot application and IT-related issues faced by clients. Provide timely and effective solutions to ensure smooth operation of systems and applications.
• Training Delivery: Deliver training sessions to company staff as needed, ensuring they are equipped with the necessary IT skills and knowledge to perform their roles effectively.
• Continuous Learning: Stay updated with the latest trends and developments in IT and online teaching methodologies. Incorporate new techniques and technologies into training programs to enhance effectiveness.
• Language Proficiency: Utilize proficiency in Chinese and Malay languages to facilitate communication with clients and colleagues. Translate documents and materials as necessary.
• Collaboration: Work closely with the IT team to identify and address technical issues. Collaborate with other departments to ensure alignment of training programs with company goals and objectives.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
  Proven experience in online teaching and IT support.
• Strong communication and interpersonal skills.
• Ability to effectively troubleshoot and resolve technical issues.
• Proficiency in Chinese and Malay languages is mandatory.
• Willingness to travel domestically and to China for client meetings and training sessions.
• Outspoken and friendly demeanor with a passion for helping others learn.
• Ability to adapt to a fast-paced environment and multitask effectively.
• Willingness to undergo training and development as required.

Benefits:

• Competitive salary package.
• Opportunities for career growth and advancement.
• Training provided to enhance skills and knowledge.
• Dynamic and supportive work environment.

Join TANG International Education Group Malaysia and become part of a dynamic team dedicated to providing quality education and support to our clients. Apply now and unleash your potential as an IT cum Trainer Executive!
 
 
 

 

Perks & Benefits

• Nearby public transport
• Central location
• Free snacks / Happy hours
• Personal leave
• Personal development opportunities

Business Development

· Execution of local market education strategy as per brand strategy and alignment.

· Drives salon business development and brand positioning via trainings on product, services and soft skills.

· Uphold brand values and 7K standards to drive strong brand love and luxury mindset with internal and external stakeholders across all execution.

· Lead the conception and adaptation of new education and training projects beyond current product and services. This includes additional brand-led initiatives and division’s education projects.

· Conduct education sessions for direct-to-consumers via Live/recorded sessions on online platforms and business partners events / masterclasses.

· Identify opportunities and/or gaps, analyze in-salon market share & work closely with brand and commercial team to uplift salon’s productivity

· Education content materials: translation of related materials to local language, vetting through of product and service menus, script preparation for direct-to-consumer education and support to brand on product and services related content.

· Routing plans: 60% on-trade and 40% classes (offline and online).

· Monitor competition and report on market initiatives.

· Build and maintain strong partnerships with network of Care Coaches and Stylists.

Training Excellence

· Create structured training modules and schedules to ensure efficiency and productivity to reach out to targeted trainees to all channels of distribution, including but not limited to Sephora, Salons and Marketplaces.

· Track performances and efficiency of education sessions accordingly to brand and global KPIs.

· Execute trainings for internal stakeholders in-line with brand initiatives.

· Drives usage and manage local content on Access (online education platform).

PROFESSIONAL & TECHNICAL COMPETENCIES

EMBODIES BRAND IDENTIY & KNOWS SELECTIVE BEAUTY UNIVERSE

· Master brand identity and knows sense of purpose

· Masters fundamental knowledge : products, categories, gestures, sales and service

· Master competition, market, clients, and trends knowledge

DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION

• Elaborates service & retail education plans aligned with business priorities

• Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience

• Pilots & monitors Retail Education's Efficiency

DESIGNS,TRANSMITS & EMPOWER

• Designs appropriate learning solutions for Customer Experience

• Delivers & transmits Education Contents • Provides personalized follow-up & coaching

• Animates learning communities with passion

ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE

• Fosters empathy

• Knows customer profiles & transmits customer centricity

• Continuously elevates services standards and POS execution according to brand specificities

OTHERS

· Strong training capabilities to conduct engaging training sessions both online and offline

· Strong sense of luxury

· Experience in professional hair industry is a plus, but not necessary

· Digitally savvy. Knowledge and expertise in the latest gear, social apps, editing programs, equipment to do online trainings/livestreaming

· Competent on Microsoft office suites and social media apps

· Strong team player and collaboration spirit

· Able to conduct training sessions effectively in English and Mandarin

L'ORÉAL COMPETENCIES

· INNOVATOR

· STRATEGIST

· PEOPLE DEVELOPER

· INTEGRATOR

· ENTREPRENEUR

Job Description

EDUCATION OFFICERS (Secondary Levels)

If you have a professional teaching qualification (such as the Postgraduate Diploma in Education or Diploma in Education from the National Institute of Education) and relevant content knowledge, we welcome you to join us as Education Officer for the following positions:

• Aesthetics (Music / Art & Design)
• English Language & Literature
• Mother Tongue (Chinese Language/Tamil Language)
• Humanities (Geography)

REQUIREMENTS

Possess relevant teaching qualifications.

• Experience in teaching the related programmes in local secondary schools/Junior College.
• Overseas teaching experience may be considered too.
• Passionate in educating and interacting with student

*Please see attached for full job description A key part of the role of Education Coordinator within the Organisational Development Team is to ensure the smooth day-to-day running of the service. They will be responsible for the planning, booking and co-ordination of general learning and development activity, including overseeing the day-to-day management of the Learning Management System (LMS) and any Education Events or bookings. They will support the successful delivery, evaluation and reporting of learning and development events, both online and virtual. They will co-ordinate and lead on a range of online learning and development activities providing technical and practical support, alongside the ability to troubleshoot and find solutions to problems in a timely manner. Responsible for the configuration and daily management of the LMS.

Responsibilities

• To reach out and engage the general public to upgrade and embark on their learning journey.
• Demonstrate and provide information on courses.
• To propose suitable courses to consumers.
• To actively participate in assigned roadshows, corporate events and seminars.
• Pursue sales opportunities and close the deals effectively.
• Be responsible for personal sales portfolio.
• Follow up on sales leads.
• Keep detailed notes on prospect and customer interactions.

Requirements

• Good teamwork & communication skills.
• Outgoing and friendly personality.
• A keen learner, sales-driven and have passion for life-long learning.
• Proven ability to engage and handle customers’ requests.

• Through the communication and understanding with the schoolteacher, subject tuition teachers to develop children’s learning plan, counselling children to complete the learning tasks;
• Know how to educate and guide rebellious teenager step by step
• Need to be responsible for the development and participation of children after school and holidays outdoor activities and learning activities

The candidate:

• Bilingual Chinese and English (in order to handle queries and concerns from Mandarin and English speaking parents and children.)
• Degree holder, prefer major in education or psychology
• Positive, discreet team player
• Professional at all times
• Salary package is negotiable for the right person

Please see the full job description and person specification document(s) for main responsibilities of the role.

Liaise with the Clinical Education Lead, Modern Matrons, Ward/Department Managers to identify the development and training requirements of nursing, midwifery, nursing associate and healthcare support staff within designated clinical areas according to service requirements and individual needs. Support staff with mandatory training through a variety of resources such as delivering classroom based sessions and e-learning and monitor compliance Work collaboratively with other professional groups to maximise development opportunities and interprofessional learning opportunities. Act as an advocate for learners in practice, working in partnership with managers and practice learning support staff to promote environments conducive to learning. Liaise with the Clinical Education Lead and Modern Matrons to escalate any concerns that affect the practice learning environment or experience of learners in practice. Communicate and present information, written or verbal, formally or informally as appropriate. For further details please see the attached job description.