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Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 42.....

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a highly-skilled group of professionals.

Purpose of the role:

As a Business Development representative, you will be responsible for identifying robust sales opportunities, profiling prospective customers, discovering their needs and driving new business through various outbound and inbound campaigns focused on Apigee.

You will help businesses work better together, move fast and innovate. As a member of the Business Development team, you will be the first point of contact for hundreds of businesses, proactively engaging them to build enthusiasm while identifying and qualifying their business needs to propose adequate solutions and send them on the most appropriate Sales path.

You will work towards individual targets, but will also be part of a larger sales team with a focus to grow our customer base across EMEA. You will be in a phone-based environment, where you will interact with customers primarily via outbound calls.

Responsibilities

Hit quarterly Key Performance Metrics, and hit a target level of activity daily and weekly
Manage a portfolio of assigned accounts to identify high potential prospects, both new business and upsell
Execute outbound prospecting to source, contact, and engage prospective customers
Educate customers on what we have to offer
Execute daily outbound phone calls and emails (mostly cold calling), contact C-level decision makers, build quick rapport and assess needs.
Understand prospects' pain points, gather technical requirements, correlate business needs to available Cloud Apigee solutions (solution-selling) and build value for next steps in the sales process
Update and maintain prospect and customer data in Salesforce.com (CRM database). Manage leads, contacts, accounts, opportunities and activities in Salesforce.com
Work towards team and individual goals for key performance indicators like productivity, conversion rates, opportunities and pipeline.

BA/BS degree, technical degree desired
Native level of English.
Min. 2 years B2B Sales or Business development experience in outbound sales in the IT industry
Some understanding of cloud computing concepts, in particular Google Cloud Platform
Ability to connect business needs with adequate solutions, strong business acumen
Strong interpersonal skills, team player and a high level of integrity and professionalism
Comfortable working against an assigned quota in a phone based environment
Thrive in a fast-paced, high-growth, rapidly changing environment
Knowledge of CRM systems, ideally Salesforce
Analytical mindset and go-getter attitude; self-motivated to achieve personal goals and goals set for the team
Organized and has pipeline management, time management skills and prioritization skills
IT skills: essential computer skills to navigate efficiently a computer based job

Desirable

Cloud certification
B2B sales experience within Google Cloud
Goal oriented, self-motivated individual who is proactive, confident competitive and tenacious
Understanding of local market and local business environment

Quick Apply

GBG

Sales Development Representative, GBG Loqate (3647)

Full-time

Kuala Lumpur, Federal Territory of...

Sales / Marketing

5 days ago

About GBGGBG is the leading expert in global digital identity. We combine our powerful technology, the most accurate data coverage and our talented te.....

About GBG

GBG is the leading expert in global digital identity. We combine our powerful technology, the most accurate data coverage and our talented team to deliver award-winning location intelligence, identity verification and fraud prevention solutions.

With over 30 years’ experience, we bring together a team of over 1,250 dedicated experts with local industry insight from around the world to make it easy for businesses to identify and verify customers and locations, protecting everyone, everywhere from fraud.

Why you should be@GBG

We make the world a safer place
We trust each other and win together
We are local experts in a global business
We want you to be yourself
We grow when you grow

The team

Loqate, a GBG solution

Helping every business in the world reach every customer in the world. Sounds good, doesn’t it? That’s the vision of GBG’s Location Intelligence business. But what does it really mean?

We help our customers connect with their customers quickly and easily. We do this through world-class data, innovative technology, and our team of dedicated and experienced people.

Customers range from the smallest online shops to the biggest global technology companies, and a range of channel partners, with everyone in between. Each customer is as important as the next, and ensuring our solutions meet all customers’ needs is vital to our success.

With dedicated offices in the UK, Germany, New York City, Kuala Lumpur, and Singapore, our business is proven to deliver double-digit growth each year, this will continue to help GBG become the leader in address data solutions.

The role

This SDR is a key member of the sales team who is responsible for identifying prospects, contacting them, and setting meetings for the New Business team to carry forward.

What you will do

Identify and research prospects/leads within new accounts
Respond to inbound requests and execute a high volume of outbound calls and emails per day
Manage and maintain a pipeline of target prospects as you gather information and vet interest
Follow up and move leads forward in the process; engage with sales teams to ensure timely handoff of leads for ongoing opportunity management
Learn and execute proven processes to generate and manage your efforts
Leverage the CRM and be diligent about creating/managing all data and activities
Work with sales management to develop target lists, call strategies, and messaging
Participate in marketing and sales campaigns
Collect and share feedback on lead quality to support demand generation
Learn from your team members and help the team continuously improve

In more detail

Account strategy and planning

These will be determined by you, in collaboration with your manager, and you’ll update them regularly to keep your contribution relevant as we evolve. You’ll do this via your Personal VOS.

To help you be successful, we’re looking for:

Candidates must have the ability to converse in Mandarin/Chinese dialects as this role will be supporting the Chinese and Asia Pacific markets.
Customer-oriented with a high level of professionalism
A commanding desire to learn and succeed in tech sales
Responsive, friendly, and thoughtful in your communications; effective in communicating ideas and information, both written and verbal
Coachable - you don’t just go through the motions and do what we say. You’re self-aware. You reflect, listen to others’ feedback, give yourself feedback, and make changes
Ability to learn new concepts and software programs quickly, retain large amounts of information, and adapt to a changing work environment
Excel in a collaborative environment - you enjoy helping others be successful while achieving your own goals
You are comfortable on the phone and don’t shy away from the phone or favor only electronic means of communication
Experience with the Microsoft Office Suite, including basic spreadsheet familiarity

Behaviours we'd like to see