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Responsibilities:
- Manage post-sales customer service appointments efficiently.
- Provide support to walk-in customers in the showroom, including recording test drives in the system.
- Assist in the maintenance and presentation of showroom and demo cars.
- Handle customer inquiries through various communication channels.
- Provide assistance to customers in the waiting lounge and promote merchandise sales.
Requirements:
- Friendly and welcoming demeanor, eager to engage with customers.
- Strong communication skills in Malay, English, and Chinese.
- Proficient in basic Microsoft Office applications and computer usage.
- Previous experience in customer service is advantageous.
Join our team and be part of a dynamic environment where customer satisfaction is our top priority!
Perks & Benefits
Your preferred partner in the region. Minsoon Star Sdn Bhd (formerly known as Minsoon Credit), together with Mercedes-Benz Malaysia, has launched its newly relocated Mercedes-Benz Autohaus in Seremban 2. Minsoon Star Sdn Bhd is the sole authorised dealer for Mercedes-Benz vehicles in Negeri Sembilan, with more than 40 years of experience operating automotive dealerships. Our team consists of over 40 members working together at our showroom and service centre located in Seremban. Our goal is to ensure that we not only offer a premium product to our customers, but also a premium experience.
職責:
要求:
津貼和福利
Nojima APAC Limited (formerly known as COURTS Asia Limited), the holding company for leading retailers – COURTS (Malaysia) Sdn Bhd, COURTS (Singapore) Pte Ltd, PT COURTS Retail Indonesia and Nojima Cambodia. Wholly owned Nojima Corporation, a leading retailer in Japan. Founded in 1962 and listed on Tokyo Stock Exchange since 2016. Nojima is mainly engaged in the sale of digital, electrical home appliances, and has a retail chain, operating over 900 stores. A market capitalization of RM4.3 billion and revenues of RM18.9 billion.
COURTS Malaysia opened its door to its customer since 1987 and today, operates more than 46 stores nationwide. Over the years, the COURTS brand has expanded its range to include electrical, IT and furniture products, as well as complimentary home solutions for a seamless one-stop home shopping experience. Constantly innovating to improve the shopping experience, COURTS continuously refreshes its stores to optimise the format, layout and merchandise mix.
Proud of our corporate mission, “make aspirational home products easily affordable’, COURTS abides by the COURTS Price Promise and is committed to offering competitive prices across its product range in order to cate to the customers’ needs. COURTS makes purchasing an ease for its customers by offering in-house flexible financing solutions to compliment it’s range and easy payment options.
COURTS is powering up for massive expansion in Malaysia. There is plenty room for bright sparks to grow into trailblazers at IT, digital and home solutions retailer. You will work with a multinational team of retail professionals and grow your career in an environment that encourage creative and ambitious minds.
If you have instinct for success and want to be a part of a wonderful career journey, COURTS is the place for you.
Attractive remuneration, a dynamic working environment, fantastic staff benefits and great career.
Responsibilities:
Requirements:
Perks & Benefits
Nojima APAC Limited (formerly known as COURTS Asia Limited), the holding company for leading retailers – COURTS (Malaysia) Sdn Bhd, COURTS (Singapore) Pte Ltd, PT COURTS Retail Indonesia and Nojima Cambodia. Wholly owned Nojima Corporation, a leading retailer in Japan. Founded in 1962 and listed on Tokyo Stock Exchange since 2016. Nojima is mainly engaged in the sale of digital, electrical home appliances, and has a retail chain, operating over 900 stores. A market capitalization of RM4.3 billion and revenues of RM18.9 billion.
COURTS Malaysia opened its door to its customer since 1987 and today, operates more than 46 stores nationwide. Over the years, the COURTS brand has expanded its range to include electrical, IT and furniture products, as well as complimentary home solutions for a seamless one-stop home shopping experience. Constantly innovating to improve the shopping experience, COURTS continuously refreshes its stores to optimise the format, layout and merchandise mix.
Proud of our corporate mission, “make aspirational home products easily affordable’, COURTS abides by the COURTS Price Promise and is committed to offering competitive prices across its product range in order to cate to the customers’ needs. COURTS makes purchasing an ease for its customers by offering in-house flexible financing solutions to compliment it’s range and easy payment options.
COURTS is powering up for massive expansion in Malaysia. There is plenty room for bright sparks to grow into trailblazers at IT, digital and home solutions retailer. You will work with a multinational team of retail professionals and grow your career in an environment that encourage creative and ambitious minds.
If you have instinct for success and want to be a part of a wonderful career journey, COURTS is the place for you.
Attractive remuneration, a dynamic working environment, fantastic staff benefits and great career.
Official account of Jobstore.
JOB DESCRIPTION
JOB TITLE : BRANCH MANAGER (BM)
Grade : U6.S
Location : Branch
Reports To : Regional Director
Others Reporting & Relationship - Subordinates
1. Customer Service Manager (CSM)/Assistance Customer Service Manager (ACSM)
2. Relationship Manager (RM)
3. Personal Financial Consultant (PFC)
4. Customer Service Officer (CSO)
5. Customer Service Representative (CSR)
6. Service Ambassador (SA)
7. Service Manager (SM)
8. Financial Service Consultant (FSC)"
Job Purpose
Lead and manage all branch staff to deliver consistent Customer Experience, and to achieve optimal profitability as well as business targets in line with CIMB Bank's strategic objectives.
Key Products
• Housing Loan
• Consumer Loan
• Credit Loan
• Unit Trust
• Bancassurance
• Structure Products/ Deposits
• EB Loans (applicable only is Branch has SME desk
• Deposits
• Remittance"
KEY RESPONSIBILITIES
Sales Planning "• To develop branch sales plans in line with regional sales plans.
• To identify sales opportunities, formulate and manage execution of sales plans and campaigns.
• To acquire new leads (e.g. through corporate talks, networking with agents, lawyer, developers)
• To assign sales leads and referrals (if any) to sales team and ensure prompt attendance and follow up is taken.
• To effectively manage the target setting and cascading processes by:
- Reviewing sales target for branch sales team jointly with Regional Director.
- Allocating and communicating targets to branch sales team."
Sales / Operations Management
"• To manage branch sales team to deliver optimal performance by:
─ Performing all institutionalised DRM and sales management routine according to the required frequency.
─ Motivating, coaching and counselling branch team.
─ Monitoring team's performance and exploring opportunities to improve performance levels.
─ Ensuring sales team is updated on latest product information and sales effectiveness techniques (i.e. engage Segment Support to conduct Sales Clinics)
• To manage day-to-day branch operational and physical activities.
• To resolve operational and administrative issues and escalate all critical or unresolved issues to Regional Director."
Sales Execution
• To approve fully collaterised personal loans (e.g, OD, ASB) up to RM1,000,000
• To approve FD rate exceptions (max. 5 basis points)"
"
Customer Relationship"
"• To develop and implement strategies to improve customer waiting time and deliver high Service Quality
• To build and maintain long term and profitable relationship with key customers, including major depositors and valued customers.
• To resolve customer and sales team-related issues and escalate all critical or unresolved issues to the RD.
• To actively obtain feedback from customers and branch sales team on areas of improvement (e.g. product, process, pricing, competitor information) and channel feedback to RD.
• To ensure turnaround times for credit applications, approvals, and disbursement are within required service levels. "
Compliance
"• To manage annual financial budgets, monitor budget utilisation and profitability of branch through effective asset and human capital management.
• To comply with all reporting requirements including:
- AMLA (daily) & SHARP (daily via system, review of digital video recording fortnightly) to be submitted
to MOS
- Branch Services/ Merchandising and Housekeeping Audit (monthly) to be submitted to MOS
- Monthly Feedback Reporting to be submitted to RD and
- Branch monthly minutes of meeting to be submitted to RD and MOS.
• To ensure branch team adheres strictly to CIMB policies and procedures, including credit control procedures, audit compliances and BNM guidelines
• To maintain strict control over credit risk:
─ Appropriately use of approval authority for daily overdrawn amounts, waivers of late charges.
─ Reviewing and recommending credit applications with strict adherence to CIMB Bank's credit policy
─ Act as a Chairman of the branch OSHA Committee "
People Management
"• To participate in the selection and recruitment of branch team members
• To conduct formal performance appraisal and perform career planning for branch team members (e.g. recommendation for promotion, training needs and internal transfer).
• To ensure branch team members attend designated training
• To manage branch sales team to deliver optimal performance by coaching, motivating and exploring opportunities to improve performance level.
Official account of Jobstore.
JOB DESCRIPTION | |
JOB TITLE | PREFERRED RELATIONSHIP MANAGER (PRM) |
Grade | U.S |
Location | Retail & Preferred Branch |
Reports to | Branch Manager |
Other Reporting Relationship | Dotted line to Preferred Segment Manager |
Subordinates | ─ |
Job Purpose | Actively retain & nurture existing Preferred base & promoting Bank's investment & deposit products and services by applying 'Farmer' concept |
Key Products | • Asset Under Management (AUM) • Deposits |
KEY RESPONSIBILITIES | |
Sales Planning & Execution | • To service Preferred customers base above RM 250,000 • To promote the Bank's investment & deposit products and services by applying ' Farmer ' concept. • To actively acquire New-to-Bank (NTB) and New-to-Preferred (NTP) customers. • To promote Bank's other products and services that management may deem relevant to distribute to Preferred customers via sales referrals. • To provide fast and convenient off-site banking services to NTB and NTP customers on : - New CASA & FD accounts opening - Handle all non-cash transactions • To complement branch on acquisition numbers. • To run Preferred activities to increase membership and deposit sales. • To be involved in Preferred customer acquisition programmes / events. • To lead and/or take part in all marketing activities. • To deliver sales pitch / presentations, with strong closing skills on Bank's products and services: - Comprehensive understanding of product features and benefits. - Knowledge of products and services offered by competitors in priority banking - Thorough familiarity and comply with Compliance process |
Customer Relationship | • To actively retain & nurture existing Preferred base & by applying 'Farmer ' concept. • To establish and maintain relationship with Upper Mass Affluent customers and respond to queries and complaints in a timely manner. • To be able to deal with and manage High Net Worth individuals and sign them up as CIMB Preferred customers. • To provide advisory-based sales to NTB and NTP customers. |
People Management | • To encourage and promote teamwork within branch sales team by : - Providing assistance (e.g. training, knowledge sharing, covering of duties ) to sales team members where necessary - Identifying and sharing new ideas and approaches for increasing sales and maximising customer experiences. - Maintaining a conducive and professional working relationship within the sales team. • To project professional business image at all times through high standards of housekeeping and personal grooming. • To participate in Continuous Professional Development Program |
Others | • To undertake special assignments ad-hoc functions as when required. |
Compliance | • To comply strictly to CIMB Bank's policies and procedures, including credit control procedures, audit compliance and BNM guidelines. • To comply with Code of Sales Ethics and Governance. • To respond to compliance enquires from Vertical line (BM, RD, Head of DC) and Horizontal line (Segment Manager and Sales Segment Support Lead) |
Key Performance Indicators | |
Qualification * Note: The qualification indicated are the ideal requirements for the position. Exceptions may apply to internally promoted staff based on performance. |
Degree / Diploma / CFP/ Other Equivalent |
Experience | • 1-2 years banking / sales and marketing experience • Fresh graduates can be considered |
Education & Training (or equivalent) | |
Skill / Competencies * To be updated based on Competency Model |
• Good networking, proactive with strong sales drive, result oriented • Ability to coommunicate well in English, Mandarin & Bahasa Malaysia • Matured thinking with ability to deal with High Net Worth customers, acquire membership. • Computer skills e.g Microsoft Office & etc • Team Player • Self starter, proactive sales drive in sales management • Mobile throughout the region for Preferred customers acquisition activities • Strong telemarketing skills. |
Official account of Jobstore.
JOB DESCRIPTION | |
JOB TITTLE | PERSONAL FINANCIAL CONSULTANT (PFC) |
Grade | U8.S |
Location | Branch |
Reports To | Branch Manager |
Other Reporting Relationship | Segment Manager |
Job Purpose | Actively market and sell all core consumer products, primarily to branch walk-in customers. The Personal Financial Consultant executes a consultative selling process, which involves identifying and recommending CIMB products to meet customer's financial needs. |
Key Products | • Retail Loan • ASB Financing • Personal Financing • Wealth Management • Credit Card • Bancassurance |
KEY RESPONSIBILITIES | |
Sales Planing | • To actively identify and pursue sales opportunity by : ─ Generating new leads through asking for referrals, networking with lawyers, real estate agents, data mining existing depositors for additional opportunities etc. ─ Following up on leads promptly ─ Executing requisite number of con calls. ─ Participating in sales activities / customer acquisition activities organised by Branch or HQ • To manage sales pipelines by: ─ Participating in sales management routines where sales activities and results will be reviewed with BM • To maintain accurate and updated information by: ─ Keeping abreast with updated product information and market changes (e.g. revised interest rate of CIMB products and competitors, equity, interest rate markets) ─ Maintaining accurate and updated information on customers. ─ Maintaining accurate and updated information on leads and pipeline reporting. |
Sales Execution | • To actively market and sell CIMB's consumer products to all customers by : ─ Understading assessing customer's requirements and recommending appropriate consumer products. (using the relevant performance support tools : e.g. Tactical Sales Tool, CPMS) ─Actively cross - selling to CIMB's customers. •To execute sales based on customer request on timing •Referring new non-consumer lending opportunities to the appropriate units (e.g. SME desk, Business Banking) •To work with the branch sales team to execute marketing and sales plan communicated by the Branch Manager such as atteding launch sites (e.g. produt roadshows) when reqiured. •To ensure turnaround time for credit, wealth and bancassurance applications and fullfillment processes in system (straight Through and Forms) are within service levels agreed upon. Escalate to Branch Manager when necessary •To ensure completeness and accuracy of documentation or data entry upon submission or after sales services to Fulfillment Operations. •To comply with process and procedures for sales execution, appeals, discounts, redemption etc. |
Customer Relationship | • To build and maintain long-term and profitable relationships by: ─ Providing quality customer service that upholds customer waiting time. ─ Obtaining customer's feedback on sales - related matters and inform Branch Manager, where appropriate. ─ Resolving customer's problems and complaints on sales - related matters and escalate unresolved complaints to Branch Managers on exception basis |
Compliance | • To manage portfolio risk exposure for customers (only applicable when it is technology enabled) • To ensure that there are no discrepancies, exceptions and non-compliance when booking rates (e.g. Unit Trust, Currency and Treasury products) • To strictly comply to the CIMB Bank's policies and procedures, including credit control procedures, audit compliance, BNM Guidelines etc • To comply with sales code of ethics and governance • To respond to compliance enquiries from Vertical line (BM, RD & CSD Head ) and Horizontal line (Segment Manager and Sales Segment Support Lead) |
People Management | • To encourage and promote teamwork within branch sales team by : ─ Providing assistance (e.g. training, knowledge sharing, covering of duties ) to sales team members where necessary ─ Identifying and sharing new ideas and approaches for increasing sales and maximising customer experiences ─ Maintaining a conducive and professional working relationship within the sales team. • To project a professional business image at all times through high standards of housekeeping and personal grooming • To participate in the Continuous Professional Development Program |
Key Perfomance Indicators | |
Qualification * Note : The qualification indicated are the ideal requirements for the position. Exceptions may apply internally promoted staff based on performance |
1. University Degree (preferably in business or accounting)* 2. Banking diploma with 3 years relevant banking experience may be considered * Graduates and diploma holders are required to have a minimum of 4 credits in SPM |
Experience | 2 - 3 years banking / sales and marketing experience is preferrable Fresh graduates may be considered |
Education & Training (or equivalent) | |
Skill / Competencies * To be update based on Competency Modal |
1. Good networking skills, customer focus, confident, proactive and results oriented 2. Exellent communication skills. Profficient in English and Bahasa Malaysia. Mandarin is preferable but optional. 3. Good business ettqutte and image. 4. Computer skills e.g. Microsoft Office |
Official account of Jobstore.