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Level 3 Technical Support Engineer

Senior Executive
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• Can you text, chat and webcam with different people while eating a doughnut, all at the same time?
• Do your family members call you whenever they encounter a computer problem?
• Have you ever set up a home network?
• Are you the sort of person who can put yourself in another person’s shoes?
• Do you have a hunger for anything and everything in digital world?

Sound like you? Great, then we want you! We at F-Secure are all about protecting the digital side of things. You will be the go-to person for our clients and customers worldwide. You get to rub shoulders and work with the fellows who are always pushing the envelope when it comes to technology, online security and privacy. We work to set the Internet free.

Join the movement. Switch on freedom.


• Be the true professional for the following software(s) and application(s): Workstation and Server Security, Gateway Solution and Spam Appliance.
• Provide support to Corporate customers and Partners on F-Secure software via different support channels – phone, e-mail and chat.
• Perform detailed log analysis and deep troubleshooting in order to find and resolve the root cause of any issues reported by our customers.
• Handle escalations and communications between Consumer Support, higher-tier support personnel (Product Expert) and other departments (R&D).
• Work together with F-Secure Labs to combat malicious programs (malware).
• Develop an in-depth knowledge of how security applications work in a network.
• Be part of a global support team providing assistance to all customers around the world.
• Represent the voice of the customer to influence future product improvement and development.
• Assist team manager in handling complaints.


• Diploma and/or Degree in IT
Fluent in written and spoken English
• Additional language would be an added advantage
• Experienced working in an international contact center
• Minimum 3 years working experience in a technical support role
Excellent knowledge of Microsoft Windows Server family
Excellent knowledge of advanced diagnostic and troubleshooting skills (Intrusion Detection and Prevention Systems (IDS/IPS), firewalls and logs analysis)
• Good knowledge of Active Directory and LDAP
Good knowledge of DNS, domain registration and administration
Good knowledge of networking concepts (TCP/IP, network security and LAN/WAN technologies)
• Sound knowledge of Linux platform would be added advantage (RHEL, Ubuntu and Debian)
• Customer-centric
• Microsoft product certified
• Willing to work in a 24-hr/5-day shift rotation


• Excellent communication skills
• Troubleshooting skills
• Problem solving and analytical skills
• Fast learner
• Adaptability to change
• Ability to work independently, and at the same time be a team player
• Self-motivated with leadership skills
*Please be informed that only shortlisted candidate(s) would be notified.

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