Total 123 Service Consultant job vacancies in Kuala Lumpur

尋求職業發展？我們也許有辦法解決這個問題！

一家屢獲殊榮的國際 BPO 公司正在招募！立即申請，您將不會錯過這個絕佳的工作機會！

職位描述：

• 透過聊天支援處理客戶的一般查詢、投訴、評論、回饋和其他與公司產品相關的問題
• 在客戶服務和準確資訊方面超越客戶期望
• 從裡到外了解我們的產品，以便您回答問題
• 團隊合作以實現所需的 KPI 要素和 SLA

工作要求：

• 最低文憑及以上
• 至少 1 年呼叫中心環境經驗
• 較強的英語（口頭和書面）技能
• 申請人必須願意輪班工作
• 能夠立即啟動

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 醫療保險
• 個人發展機會

工作職責：

• 管理帳戶組合以實現長期成功。
• 與客戶建立正向的關係。
• 作為聯絡點並處理客戶的個人化需求。
• 利用現有和潛在的客戶網路創造新業務。
• 化解矛盾，及時為客戶提供解決方案。
• 監督客戶代表以確保銷售成長。
• 報告帳戶和交易的狀態。
• 設定並追蹤與公司目標一致的銷售客戶目標。
• 監控銷售指標（例如季度銷售結果和年度預測）。
• 提出改善銷售業績並發現成長機會的行動建議。

要求：

• 擁有豐富作為銷售客戶經理或銷售客戶主管的工作經驗。
• 擁有豐富的銷售經驗和提供卓越客戶體驗的能力。
• 了解 CRM 軟體和 MS Office（特別是 MS Excel）。
• 熟悉銷售績效指標。
• 良好的溝通和談判能力。
• 能夠按時交付項目並回答詢問。
• 具有解決問題的態度的商業頭腦。
• 至少擁有工商管理、行銷或相關領域的學士學位。
• 只喜歡女的

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 中心位置
• 公司旅行
• 醫療保險
• 事假
• 開放文化

Job Description:

· To develop & implement product training materials and program, (offline/ online) for internal & external audiences

· Provide expert advice and consultation on nutrition, wellness, and our products to our audiences.

· To assist to prepare marketing materal for product brief description on the health functions.

· Handle for product write up for marketing use 

· Actively engage in company marketing events, activities, roadshows and programme.

· Able to handle the product registration in Malaysia through Ministry of Health. 

Requirements:

· Bachelor's Degree in Nutrition and Dietetics/ Biomedical/ Food Science 

· Graduates with 2-3 years of experience in a similar role, preferably in nutraceutical or health supplement industries is an advantage. 

· Excellent communication and interpersonal skills

· Strong analytical and problem-solving skills

· Ability to work independently and as part of a team

· Willingness to travel as required.

· Must possess own transport.

· Well-versed in English, Bahasa & Mandarin (speaking and writing)

· Copywriting skills in Mandarin and English 

· Positive working attitude with a good learning spirit

· Being able to start work immediately or on short notice is an added advantage

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Description:

· To develop & implement product training materials and program, (offline/ online) for internal & external audiences

· Provide expert advice and consultation on nutrition, wellness, and our products to our audiences.

· To assist to prepare marketing materal for product brief description on the health functions.

· Handle for product write up for marketing use 

· Actively engage in company marketing events, activities, roadshows and programme.

· Able to handle the product registration in Malaysia through Ministry of Health. 

Requirements:

· Bachelor's Degree in Nutrition and Dietetics/ Biomedical/ Food Science 

· Graduates with 2-3 years of experience in a similar role, preferably in nutraceutical or health supplement industries is an advantage. 

· Excellent communication and interpersonal skills

· Strong analytical and problem-solving skills

· Ability to work independently and as part of a team

· Willingness to travel as required.

· Must possess own transport.

· Well-versed in English, Bahasa & Mandarin (speaking and writing)

· Copywriting skills in Mandarin and English 

· Positive working attitude with a good learning spirit

· Being able to start work immediately or on short notice is an added advantage

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Description:

· To develop & implement product training materials and program, (offline/ online) for internal & external audiences

· Provide expert advice and consultation on nutrition, wellness, and our products to our audiences.

· To assist to prepare marketing materal for product brief description on the health functions.

· Handle for product write up for marketing use 

· Actively engage in company marketing events, activities, roadshows and programme.

· Able to handle the product registration in Malaysia through Ministry of Health. 

Requirements:

· Bachelor's Degree in Nutrition and Dietetics/ Biomedical/ Food Science 

· Graduates with 2-3 years of experience in a similar role, preferably in nutraceutical or health supplement industries is an advantage. 

· Excellent communication and interpersonal skills

· Strong analytical and problem-solving skills

· Ability to work independently and as part of a team

· Willingness to travel as required.

· Must possess own transport.

· Well-versed in English, Bahasa & Mandarin (speaking and writing)

· Copywriting skills in Mandarin and English 

· Positive working attitude with a good learning spirit

· Being able to start work immediately or on short notice is an added advantage

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

職位描述：

• 負責一般行政職能。
• 管理與內部/外部利害關係人的通信
• 負責倉庫管理工作。
• 負責辦公室維護、辦公設備、辦公家具。
• 負責與供應商/供應商/承包商聯絡報價或辦公室維修維護、維修辦公設備、家具等。
• 保險和路稅更新和更新。
• 必要時支援其他行政人員的日常工作。
• 確保所有管理活動流程更加系統化和有效率。
• 與其他團隊成員密切合作，以實現管理目標。
  確保公司資訊資產的機密性、完整性和可用性受到保護

要求：

• 至少擁有人力資源管理、工商管理、辦公室管理或認可大學的同等學歷文憑。
• 一年或多年的文書支援經驗和職責將是一個額外的優勢。
• 精通 Microsoft Excel、Power Point 和 Outlook
• 擁有駕駛/摩托車執照。
• 勤奮、專注
• 以目標為導向並堅定致力於實現目標
• 個性熱情友善

津貼和福利

• 住院、門診、眼科和牙科護理等極具吸引力的福利
• 雇主 EPF 繳款率為 15%。
• 個人保險範圍
• 附近的公共交通
• 事假
• 快速職業發展通道
• 個人發展機會

Job Responsibilities:

• Propose and prepare project design based on space efficient.
• Prepare 2D, 3D layout and detailed drawings for nationwide project.
• Prepare and/or review accuracy of Bill of Quantity (BQ) document provided by contractors/vendors. Conduct site inspection pre and post renovation for measurements, review renovation work against proposed layout and design, look for areas of improvement in terms of design and layout for future locations.
• Manages and supports branch development and maintenance activities for nationwide branches.
• Negotiate with suppliers/contractors vendors on the cost and purchase of items, services, works and repairs as needed.
• Manages on overall delivery of items purchased and to monitor/oversee repair and maintenance works done as needed until completion.
• To assist branch to resolve any maintenance/repair issues in a timely manner. This includes obtaining quotations, sourcing vendors, raising workflow approvals, and follow-up on issue until it is resolved and processing of invoices for work done.
• Responsible on conducting post renovation checks for defects, check renovations works is in accordance to BQ and complete inspection checklist of findings.
• Assist to prepare the necessary documentation for internal for any relocation and expansion project.
• To be flexible in undertaking any other special task, projects or assignment that may be assigned to you accordingly by management.
• Responsible to maintain Fixed Asset Listing for Regional Support Department as well as Regional Offices, Branches.
• To assist with compiling, checking of accuracy of invoices and completeness of supporting documents from Regional Support Department as well as Regional Offices, Branches before submission to Finance for payment.
• To assist with filing of all opening/relocation/expansion/ refurbishment projects for audit purposes.
• To ensure new joiners are provided with the necessary system access, PC's and etc.
• Manage in Ordering of office supplies and monitor inventory for Regional Support Department, all regions and branches.
• Assist in necessary report completions for the department. 

Requirements:

• Possess at least a Bachelor’s Degree in Architecture, Quantity Surveyor, Project Management or relevant field
• Minimum 2 years working experience in Property Maintenance/Construction or relevant work experience
• Exposure to current design trends preferably in banking/insurance, retail or commercial designs is an added advantage
• Able to perform task given under minimum supervision

Perks & Benefits:

• Nearby public transport
• Central location
• Casual dress code
• Personal leave
• Personal development opportunities

Job Responsibilities:

• To promote AEON products to customers.
• To achieve daily, weekly and monthly sales target.
• To provide excellent customer service.
• To achieve individual target as well as team target.
• Telemarketing duties are performed accurately and on time.
• To represent company in a positive and professional manner.
• To work with all personnel and outside contacts to satisfy clients and achieve company goals.
• To identify areas of improvement in the company and assist in creating and implementing solutions.

Requirements:

• Minimum SPM/STPM/Diploma/ Degree in any related field.
• Good team building and interpersonal skills, analytical and problem solving skills with the ability to communicate with people at all levels.
• Customer-focused and bottom line performance-driven personality.
• Strong command of English and the ability to speak other languages / dialects will be an added advantage.
• Pleasant personality and able to work with minimum supervision and independently.
• Individual with high commitment, hard Working & able to work under pressure.
• Doesn’t mind working long hours, flexible working hour and working during Weekend and/or Holidays.
• No experience are required as intensive training will be provided. Nevertheless, experience in telesales/telemarketing will be added advantage
• Fresh graduates are encouraged to apply

Perks & Benefits

• Nearby public transport
• Casual dress code
• Personal leave

• Responsible for the business expansion for Motorcycle Financing.
• To establish long term business relationship with manufacturers and business partners.
• To manage business annual marketing budget.
• To plan & present department’s 6 months planning in advance & continuously update 6 months planning on monthly basis.
• To lead & manage product marketing team as well as merchant service executives.
• To carry out postmortem exercise for overall region sales performance by product category and perform a comparison against previous years.

Requirement:

• Bachelor’s degree preferably in Business Administration, Marketing, Economics, Finance or in a related field.
• Minimum 5 years’ experience in product strategy and development in financial or sales related industries.
• Excellent command in English and Bahasa Malaysia with good presentation and interpersonal skills.
• Outgoing with warm personality and good project management skills.
• Able to perform task given under minimum supervision.
• Able to work under pressure and independently within a team environment.
• Good knowledge in MS Office especially Excel.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Personal leave

Job Responsibilities :

• Plan and conduct IT audits in accordance with the approved annual audit plan.
• Assist to develop audit program and prepare audit work documentation as guided by the Internal Audit’s documentation standard to support audit conclusion and results.
• Prepare and discuss audit findings with relevant departments and develop practical, value added recommendations to address the root cause of the issues identified.
• Monitor and follow-up to ensure agreed improvement plans are timely implemented.
• Involvement in the Company’s J-SOX assessment process and other ad-hoc projects as and when required.

Requirements :

• Degree or relevant professional qualification in Information Technology, Computer Science or Information System Auditing / Security.
• A minimum of 4 years of IT audit / IT security experience.
• Good organisational and analytical skills, and possess strong sense of ownership to complete assigned tasks, audits within the stipulated timeframe.
• Good command of English with good report writing and communication skills.
• A good team player with high level of integrity, initiatives, and good interpersonal skills.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Personal leave

Job Description:

• Responsible for the general administration functions.
• Managing correspondences with internal/external stakeholder
• Responsible in warehouse management.
• Responsible in office maintenance, office equipment and office furniture.
• Responsible to liaise with supplier/vendor/contractor for quotation or office repair maintenance, repair office equipment, furniture etc.
• Insurance and road tax renewal and updating.
• To support others administration staff in their daily job when necessary.
• To ensure all Admin activity process with more systematic and efficiency.
• To work closely with other team members in order to meet the management targets.
  Ensure the confidentiality, integrity and availability of the Company’s information assets is protected

Requirement: 

• Possess at least a Diploma in Human Resource Management, Business Administration, Office Management or equivalent from a recognized university.
• One or more years of exposure in clerical support experience and duties will be an added advantage.
• Proficient in Microsoft Excel, Power Point and Outlook
• Possess Driving/Motorcycle license.
• Hardworking and focused
• Goal oriented and strong commitment in achieving target
• Warmth and friendly personality

Perks & Benefits

• Attractive Benefits such as Inpatient, Outpatient, Optical and Dental Care
• Employer EPF Contribution at 15%.
• Personal Insurance Coverage
• Nearby public transport
• Personal leave
• Fast Track career advancement
• Personal development opportunities

Job Responsibilities:

• Handles and ensure customers’ requests, enquiries and complaints via fax, email, letter, Social Media Ticketing & Web Chat are attended and responded in timely manner.
• To support Contact Centre Department’s administrative tasks raised by Inbound Team.
• Ensure individual KRA and contribute to the Department’s overall KRA.
• Ensure operations are complied with internal policy, compliance and guideline as well as BNM requirements.
• Understand customer enquiries and respond via applicable channels: email, web chat, social media ticketing, fax, letter, and outbound call.
• Analyze, review and recommend appropriate solutions to enhance process efficiency and service standard.
• Ability to communicate effectively in written/verbally with polite manner following the processes and procedures.
• To ensure customers’ requests are attended within the stipulated time frame to avoid any service delay.
• Ability to multitask and work as a team to support each other and able to work in flexible working hours/days.
• Proactive in attending to customers' needs & solving their problems.
• Communicate with various departments in order to solve customers’ problem.

Job Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
• Able to work on the rotational shift, 5 days work and your off day/rest day not necessary falls under Saturday/Sunday. 
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Executives specializing in Customer Service or equivalent.
• Well verse in English & Bahasa Melayu, knowledge in other dialect will be added advantage.
• Ability to write well in English & Bahasa Malaysia.
• Direct experience in Contact Center operation, Customer Service environment and social media ticketing handling will be added advantage.
• Good interpersonal skills.
• Strong analytical skill and able to work under pressure and tight timeline.
• Ability to work in a team environment and have independent in solving problems.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

This role resides within the Marketing Department and the successful candidate will be responsible for leading and driving the growth and penetration of our products and financing solutions to ensure that Aeon Credit achieves its growth and commercial ambition. The individual should have a good understanding of consumer marketing and retail merchandising. 

Key Responsibilities

• Lead the execution of marketing activities for the assigned portfolio to achieve growth opportunities, market share and profit objectives in line with the overall commercial priorities.
• In charge of planning and implementing brand activation strategies and integrating retail marketing plans with overall brand positioning.
• Create impactful marketing and trade marketing materials such as point-of-sale materials, merchandising displays, and sales presentations.
• Supervise and ensure the smooth execution of all brand activation planning, retail installation and implementation across all touchpoints. 
  Build strong relationships with product team, sales team and trade partners to ensure effective execution of channel initiatives.
• Conduct regular market visits and engage in fieldwork to gather feedback, identify challenges, and align strategies with market realities.
• Evaluate the effectiveness and impact of current retail marketing initiatives through tracking and analysis with the aim to optimize cost spending.
• Build advocacy and enhance awareness amongst AEON Credit Employees through Internal Marketing funnels.
• Manage department’s A&P expenses tracking & processing of PO and/or invoices as well as ensuring full compliance to procurement processes, campaign fulfilment requirements, campaign expense controls, and other audit/regulatory obligations. 

Requirement

• Degree or other suitable qualification, preferably in Business Management/Marketing.
• Minimum 8 years of relevant working experience in marketing, preferably within the financial or banking industry.
• Possesses sound Marketing/Trade Marketing/Retail Marketing knowledge, excellent communication & strong interpersonal skills.
• Customer centric marketer with an inquisitive and passionate brand mindset.
• Robust analytical and customer insight skills, including confidence with both digital tools and traditional touchpoints across all channels and platforms.
• Proficient in marketing research and statistical analysis with ability to interpret and translate online and offline customer behaviours into strategic activities.
• Able to work independently without much supervision, resourceful, innovative and is a team player. Self-motivated with a high level of drive, initiative, and commitment.
• Possess excellent communication and interpersonal skills to work collaboratively with cross-functional partners to optimize quality and impact of omni-channel plans and campaigns.
• Prepare to take on other roles and responsibilities when required.

Perks & Benefits

• Performance bonus
• Parking Allowance
• Nearby public transport
• Central location
• Smart Casual dress code
• Medical insurance
• Personal leave/Birthday Leave
• Personal development opportunities

Job Description:

• To provide Authorization Services to cardholders and merchants in order to support card usage whilst minimizing credit losses.
• To perform verification with cardholder upon Real Time Transaction Monitoring to mitigate fraud risk and preserve the organization and customer interest.
• To attend and hold responsibility of other Authorization channel deliverance within the scope of duties.
• To ensure that daily reports are accurately compiled and channelled to the appropriate party.
• To deliver Authorization scope of duties inclusive but not limited to on-us/ not on-us Authorization request, Authorization cancellation and reversal, Credit Card Easy Payment, Balance Transfer, ATM/ CDM terminal monitoring, points redemption and others thru the various channels.
• Proactively review and monitor the online fraud alert system to mitigate fraud loss.
• To provide sound judgment when performing bypass to overwrite system response.
• To attend and promptly perform the customer and transaction verification triggered from Fraud Alert
• System or referral received from business networks, card issuers/ acquirers and payment providers.
• Provide an exceptionally high level of customer care when handling personal, telephone and written enquiries from internal and external customers or business counterparts.
• To source a daily data compilation for management monthly report preparation.
• Attend to customer and merchant’s enquiries on products/facilities.
• To vigilantly perform card block for lost & stolen reporting or hold for security purposes whenever required inclusive block release and card replacement whenever applicable.
• To perform force authorization within exceptional authorization requests.
• To source data compilation for MIS and ensure the daily reports requirements are properly executed.
• To be flexible in undertaking the duties and responsibilities attached to their job and may be asked to perform other duties which reasonably correspond to the general character of their job and their level of responsibility.
• Plan and complete delegated tasks to a high standard delivering work to agreed times.
• To maintain personal and professional development to meet the changing demands of the job and actively participate in appropriate learning and development activities.

Job Requirement:

• A recognized Degree holder.
• Preferably with experience in Banking/ financial services or similar background. (Authorization background will be an advantage).
• Willing to work shift hours (24/7), motivated and energetic.
• Excellent team player, result oriented and able to communicate with all level of people.
• Good communication skills in Bahasa Malaysia & English.
• Successful candidate will be based at HQ office Bangsar South.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

Job Description 

• To conduct desk and field investigation for both issuing and merchant acquiring fraud.
• To identify gaps along the processes to minimize fraud risks.
• Review any suspicious applications escalated by any channels and returned to them within the internal Service Level Agreement (SLA).
• Investigate and resolve any fraud cases with comprehensive findings and recommendations.
• Conduct interviews and/or interrogation with customers and staff pertaining to fraud issues.
• Establish an effective and valuable relationship with other financial institutions, non-financial institution, law enforcement agencies and government sectors to combat fraud.
• Conduct fraud awareness trainings to internal customers.
• Conduct site visit and/or field investigation to suspicious merchant / potential new merchant.
• Conduct merchant training as and when required.
• Conduct field investigation on confirmed fraud/collusive merchant or Common Purchase Point (CPP) merchants identified by card brands or issuing banks.
• Conduct post-mortem or review meeting with CAD and business/product owners to minimize the fraud risks.
• To represent the Company in MRMTF meeting and court appearance for fraud cases.
• To conduct joint investigation with industry players as and when required.
• To conduct periodic review on process flow and update the operation manual (where necessary).
• To maintain proper records and audit trails for all work related matters, sources documents, manuals and intellectual assets of the Company, in not to place the Company in any compromising situation.
• To ensure operational processes are in compliant with the card brands & regulatory guidelines.
• To carry out any other duties as assigned and directed by the Management.

Job Requirement 

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Minimum eight (8) years’ experience in card / banking fraud investigation experience.
• Excellent team player, results-oriented and able to communicate effectively at all levels.
• Credit card, personal loans and consumer merchandize knowledge.
• Good analytical skill.
• Computer Literate.
• Good communication skills in English and Bahasa Malaysia.
• High integrity and promote mutual self-respect.
• Preferably Managers specializing in Banking/Financial Services or equivalent.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave