Total 146 Customer Service job vacancies in Selangor

Job Responsibilities :

• To handle and respond to enquiries and liaisons with customers
• To be responsible in resolving customer support issues
• To raise internal work requests to ensure customer requests, enquiries about
  products and services are met and internal requests are followed up in the interestof customer satisfactions.
• To effectively assist the Manager in performing all the operational and
  administrative tasks related to services sales support area and the Key Accounts.

Competency Requirements :

• Candidate must possess at least a Diploma in Technical or Business field
• Teamwork attitude, high energy level and proactive behavior
• Good communication and interpersonal skills
• Customer and people oriented
• Have technical knowledge
• Ability to multitask
• Immediate available would be an advantage

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities :

• To handle and respond to enquiries and liaisons with customers
• To be responsible in resolving customer support issues
• To raise internal work requests to ensure customer requests, enquiries about
  products and services are met and internal requests are followed up in the interestof customer satisfactions.
• To effectively assist the Manager in performing all the operational and
  administrative tasks related to services sales support area and the Key Accounts.

Competency Requirements :

• Candidate must possess at least a Diploma in Technical or Business field
• Teamwork attitude, high energy level and proactive behavior
• Good communication and interpersonal skills
• Customer and people oriented
• Have technical knowledge
• Ability to multitask
• Immediate available would be an advantage

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities :

• To handle and respond to enquiries and liaisons with customers
• To be responsible in resolving customer support issues
• To raise internal work requests to ensure customer requests, enquiries about
  products and services are met and internal requests are followed up in the interestof customer satisfactions.
• To effectively assist the Manager in performing all the operational and
  administrative tasks related to services sales support area and the Key Accounts.

Competency Requirements :

• Candidate must possess at least a Diploma in Technical or Business field
• Teamwork attitude, high energy level and proactive behavior
• Good communication and interpersonal skills
• Customer and people oriented
• Have technical knowledge
• Ability to multitask
• Immediate available would be an advantage

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Unique Fire Holdings Berhad focuses on the assembly, manufacture and distribution of active fire protection systems, equipment, and accessories. Our comprehensive range of products continue to reliably serve customers in Malaysia and abroad. Our export markets include ASEAN countries and the Middle East.

After our public-listing exercise, we are currently undergoing major expansion and we invite all enthusiasts and energetic individuals to join our growing team.

Job Description

1. Manufacturing:

• Oversee the process of manufacturing, especially on fabrication cylinder process (molding and machine set-up), spray painting process, powder filling process, final assembly, fire hose reel process, and other products.
• Ensure the material availability for manufacturing process planning before creating the job order.
• Assist provide on-the-job training to subordinates about day-to-day activities.
• Assist in monitoring daily manufacturing records and verifying records in the “Overall Equipment Effectiveness” (OEE) system.
• Monitor and check nonconformance products, “Discrepant Material Report (DMR) during the in-process for QAQC department verification and inspection purposes.
• Monitor and minimize product rework and rejection.
• Identify the cause of product failure and recommend a “Corrective Action Request” (CAR).
• Coordinate with the QAQC department and other departments, especially on items relating to product quality and improvement.
• Overseeing subordinates; providing guidance and delegation.
• Find a supplier (immediate request) to purchase special spare parts machines, molding parts, tools, etc.
• Ensure daily work assignments are completed in a timely and accurate manner.
• Ensure the work environment meets health & safety standards
• Maintain a clean and organized work area.
• Involve in new product development
• Perform other duties assigned
   

2. Production:

• Oversee the production assembly process, especially on production assembly product, Gas filling process, e-feis application process (for BOMBA), and product servicing process.
• Ensure the material availability for production assembly, servicing, and repair planning before creating job orders.
• Assist provide on-the-job training to subordinates about day-to-day activities.
• Assist in monitoring daily production records and verifying records in the “Overall Equipment Effectiveness” (OEE) system.
• Monitor and check nonconformance products, “Discrepant Material Report (DMR) during the in-process for QAQC department verification and inspection purposes.
• Monitor and minimize product rework and rejection rate.
• Identify the cause of product failure and recommend a “Corrective Action Request” (CAR).
• Coordinate with the QAQC and other departments, especially on product quality and improvement items.
• Overseeing subordinates; providing guidance and delegation.
• Ensure daily work assignments are completed in a timely and accurate manner.
• Ensure the work environment is safe, secure, and healthy.
• Maintain a clean and organized work area.
• Involve in new product development
• Perform other duties assigned
   

3. Service & Maintenance:

• Oversee all the maintenance work and operation.
• Maintain all machinery, overhead cranes, forklifts, and compressors and ensure their working standards.
• Person in charge of forklift maintenance.
• Plan and manage all repair and installation activities.
• Ensure the material availability for fabrication, servicing, and repair planning
• Conduct routine preventive maintenance and update maintenance records.
• Identify the cause of product failure and recommend corrective action.
• Provide on-the-job training to subordinates about day-to-day activities.
• Overseeing subordinates; providing guidance and delegation.
• Find a supplier (immediate request) to purchase special spare parts machines, molding parts, tools, and for unplanned maintenance or emergency issues.
• Ensure daily work assignments are completed in a timely and accurate manner.
• Ensure the work environment is safe, secure, and healthy.
• Maintain a clean and organized work area.
• Participate in safety committee meetings.
• Perform other duties assigned.
• Oversee the process of manufacturing/production.
• Assist in preparing fabrication jobs for products, etc.
• Involve in new product development.
   

Job Requirements:

• SPM with proven experience in supervisory role or Diploma in engineering, manufacturing, production or similar capacity
• At least 3 years of experience in manufacturing, production, moulding, and similar related fields
• Possess leadership qualities and able to work closely and supervise a team of local and foreign employees in carrying out their daily job responsibilities.
• Good problem-solving and communication skills in Bahasa Malaysia and English
• Strong organizational and time management skills
• Fast learner and willing to learn
• Able to work in fast-paced environment and under pressure
  Knowledge in ISO9001
   

The perks:

• Career & development opportunities - networking events, conferences, training, and certification sponsored by the company.
• Overtime and travel allowance.
• Company engagement activities (annual dinner, team building, festive celebration etc)
• Medical, optical and dental benefits (in-panel clinic)
• Rewards and recognitions

Benefit:

• Yearly Performance Bonus + Annual Increment
   
• Birthday Leave
   
• OT & Attendance Allowance

工作職責 ：

• 處理和回應客戶的詢問和聯絡
• 負責解決客戶支援問題
• 提出內部工作要求，以確保客戶的要求、詢問
  為了客戶滿意度，滿足產品和服務並跟進內部要求。
• 有效協助經理執行所有營運和
  與服務銷售支援領域和大客戶相關的管理任務。

能力要求：

• 候選人必須至少擁有技術或商業領域的文憑
• 團隊合作態度、高能量水平和積極主動的行為
• 良好的溝通和人際交往能力
• 以客戶和人為本
• 具備技術知識
• 多工處理能力
• 立即可用將是一個優勢

津貼和福利

• 醫療保險
• 事假
• 開放文化
• 個人發展機會

客戶關係管理負責為各個銷售團隊建立關係和管道，同時為團隊經理提供支援。

職位描述：

• 維護入站/聊天銷售管道的日常運營，以確保業務覆蓋和團隊 SLA。
• 提供現場支援並監控隨機電話/聊天，以確定輔導機會，從而提高品質、糾正錯誤和提高銷售技能。
• 協助銷售經理進行團隊激勵，推動團隊完成銷售轉換目標並維持團隊績效KPI。
• 協助新進員工的入職、定期培訓和發展。
• 支援銷售經理規劃和成功執行項目，並有效管理變革。
• 及時為內部和外部客戶維護每日、每月和每季的績效報告。
• 堅持依要求完成支援管理層分配的任務。

工作要求：

• 行銷、工商管理、傳播學文憑或學位或同等學歷
• 2年管理銷售團隊經驗並有成功記錄
• 在企業對企業 (b2b)、電話銷售或任何相關領域擁有 3 年經驗
• 精通 Microsoft Office、Excel 和 PowerPoint
• 使用 Oracle 和 Salesforce.com 或類似 CRM 工具的經驗是額外優勢
• 在共享服務或 BPO 環境中處理作業的經驗是一個額外的優勢
• 英語口語和書寫流利，懂普通話者優先，因為該職位可能需要與講普通話的客戶互動
• 熱衷於領導力發展並努力實現團隊成功
• 有韌性，積極進取的態度

津貼和福利

• 獎金
• 年假
• 病假
• 津貼
• EPF
• 社會保險機構
• 埃斯

Requirements:

• Fresh Graduates are strongly welcome to apply because we provide training especially on-site practical handling knowledges from fundamental until expertise level.
• Degree/Diploma in Electrical & Electronic Engineering will be added advantages and preferably with field experience in trouble shooting skill.
• Experience in supervising and training technicians (applicable for Service Engineer only).
• Knowledge of power electronic, electrical system and Uninterruptible Power
• Supply (UPS) system will be an added advantage.
• In view of nature of work, MALE applicant will be more suitable.
• Report writing skills and computer literacy is essential.
• Self-starter and on field customers service oriented.
• Independent, willing to work long and odd hours, flexible, cool character with common sense and analytical mind.
• Possess own transport (fixed maintenance allowances provided).

Basic Job Functions:

• To work closely with existing team members.  
• Lead a team of experienced service technicians (applicable for Service Engineer only) to carry out installation of new equipment, start-up, testing & commissioning, routine maintenance, troubleshooting of UPS systems.
• Establish and maintain high quality service standards and procedures to meet and comply Service Level Agreement (SLA).
• Carry out audit in customer’s data centre facilities
• Provide quality 24 x 7 service to “Mission Critical” facilities.
• Willing to travel at distance locations in Malaysia for job assignment from times to times.

Perks & Benefits

• Employee equity
• Medical insurance
• Personal leave
• Personal development opportunities

We offer personal career development opportunities and attractive remuneration package to commensurate with qualification and experience to the successful candidate. 

• Liaising with clients for FCL / LCL / Export shipments arrangements, documentations and inquiries.
• Coordinating with ocean carriers, hauliers, warehouses and local vendors for shipments arrangement and deliveries.
• Ensure the preparation of quotation time basis with sufficient details and follow up.
• Attend & assists indoor meetings with customer on related matter.
• Build and maintain excellent relationships with clients.
• Handling and understand customer's enquiry and respond accordingly.
• Liaise with customer on the daily basis for shipment arrangements.
• Coordinate with Operations on daily basis for shipment arrangement.
• Undertake any others duties as requested by department head or management.

- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Logistic/Transportation or equivalent.

- Minimum 2 Year(s) of working documentations and operations experiences in international seafreight forwarding company.

- Understand seafreight FCL & LCL documentations (SI to carriers, & Shipping Pre-Alerts), customs clearance and domestics transportation. Airfreight experience is added advantage.

- Fluent in English and Bahasa Malaysia and preferably with Mandarin Speaking abilities.
Good Team Player, independent and self motivated

-Candidate with INCOTERM knowledge is an added advantage.

-Able to work independently and under pressure with confident skill level

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Regular team activities
• Medical insurance
• Personal leave

Job Scope

• Engage with customer and supplier or manufacture; size and design suitable water pump to suit customer requirements.
• Plan, source and develop new customers / supplies/ vendors.
• Built quality relationship with customers. 
• Familiar with terms of payment for different level of customers such as contractors, distributors, end users and others.
• Prepare quotation or tender for the water pump, spare parts, maintenance and etc.
• Visit water treatment plants and liaise with end user in providing product servicing.
• Responsible for preparation and conduct technical presentations, provide pre-sales technical assistance and product education to customers.
• Responsible for servicing and repairing job, visit customer site to define the problem and preparing quotation.
• Provide problem-solving for customers to solve pump problems and requirements. 
• Plan and organizing the section’s manpower for appropriate preventive maintenance and preparing monthly maintenance report.
• Organizing maintenance crews efficiently to solve mechanical problems promptly.
• Able to troubleshooting and able to do hands on for mechanical service.
• Prepare sales & service reports.
• Frequently travel to customer’s site for pre-job and planning.
• Offering after-sales support service.
• Any other duties assigned by the Sales Manager or authorized person.

Job Requirements:

• Candidates must possess Degree in Mechanical Engineering / Electromechanical Engineering / Electrical Engineering. 
• Good computer skills with a sound knowledge of the following software packages, Microsoft Office Products (Excel, Access, Word, PowerPoint).
• Excellent interpersonal skills, communication, negotiation and presentation skills.
• Excellent in problem solving and technical support. 
• Fast-learner, disciplined, independent and result-oriented
• Willing to make extensive travel, valid driving license and possess own transport.
• Fresh Graduates are encouraged to apply.
• Experience in any sales activity and engineering service would be an advantage.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Open culture
• Personal development opportunities

RESPONSIBILITIES:

• Responsible for answering & screening telephone calls, Messaging & Email.
• Expedite for customer complaint, follow up to ensure resolution achieved customer's satisfaction.
• Undertake any specific assignments, ad-hoc jobs and related duties as when required.
• Assist in courses training (Online course).
• Perform any other administrative function including daily and monthly report.
• Proficient computer skills (Advanced MS Excel, PowerPoint, Word).
   

REQUIREMENTS:

• Candidate must possess a Diploma / Advanced / Higher/ Graduate Diploma in any fields.
• Fresh graduates are encouraged to apply.
• Preferable language(s): Mandarin & English with writing and oral skills.
• Must have good interpersonal, communication and customer services skills.
• Must be independent, self-disciplined with a strong work ethic and well-organized individual.
• Capable to perform multi-tasking efficiently
• Excellent planning and time arrangement skills
• Candidates fluent in Mandarin are preferred as the role requires the candidate to deal with Mandarin speaking clients.

Benefits: 

• Above market average salary with medical claims and allowances
   
• Free courses and trainings worth more than RM100,000
   
• Incentive trips for those who excel in their work performance

• 與客戶聯絡整箱/拼箱/出口運輸安排、文件和查詢。
• 與海運承運人、運輸公司、倉庫和當地供應商協調裝運安排和交貨。
• 確保準備報價時間基礎並提供足夠的細節和跟進。
• 參加並協助與客戶就相關事宜舉行室內會議。
• 與客戶建立並維持良好的關係。
• 處理和理解客戶的詢問並做出相應的回應。
• 每天與客戶聯絡以安排出貨。
• 每天與營運部門協調裝運安排。
• 承擔部門主管或管理層要求的任何其他職責。

- 候選人必須至少擁有物流/運輸文憑/高級/高級/研究生文憑或同等學歷。

- 至少 2 年國際海運代理公司的工作文件和營運經驗。

- 了解海運整箱和拼箱文件（SI 到承運人以及運輸預警）、清關和國內運輸。空運經驗是額外優勢。

- 英語和馬來語流利，最好具備華語能力。
良好的團隊合作精神，獨立且自我激勵

-具有國際貿易術語解釋通則知識的候選人是一個額外的優勢。

-能夠獨立工作並承受壓力，並具有自信的技能水平

津貼和福利

• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 定期團隊活動
• 醫療保險
• 事假

Position Overview (Natural Service Organization Care and HD Organization Planning)

Planning in service organization (Natural Doctor & Homecare Doctor / Natural Doctress) direction and project execution.

Main Responsibilities

• To plan, execute and organize organization events and campaigns.
• To work closely with other departments on collaborative projects.
• Assist in planning of customer service & service organization issue.
• Communicate with target audiences to build and develop company & service organization relationships.
• Research, study and analyze organization performance and customer service & retention data.
• Qualifications, Experiences, and Skills Required

Candidate must possess at least a Diploma, Bachelor's Degree

• Studies/Administration/Management, Marketing or equivalent.
  Required skill(s): content writing, event management, creativity, presentations, Communication Skill.
• Required language(s): Bahasa Malaysia, English
• At least 1-2 year(s) of working experience in the related field is required for this position.
• Preferably Junior Executives specializing in Sales & Marketing/Service Development/Event or equivalent.
• Able to prepare Power point presentation and analysis skill by using Microsoft Excel and Microsoft Word
• Required Skill(s) : Communication, Content Writing, Event Management, Creativity, Presentation.
• Own transport and willing for travel.
• Full-Time position(s) available.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Medical insurance
• Personal development opportunities

要求：

• 強烈歡迎應屆畢業生申請，因為我們提供從基礎到專業水平的培訓，尤其是現場實踐操作知識。
• 電氣與電子工程學位/文憑將更具優勢，最好具有故障排除技能的現場經驗。
• 具有監督和培訓技術人員的經驗（僅適用於服務工程師）。
• 電力電子、電氣系統、不間斷電源知識
• 供電（UPS）系統將是一個額外的優勢。
• 考慮到工作性質，男性申請者會更適合。
• 報告寫作技巧和電腦知識至關重要。
• 自我啟動並以現場客戶服務為導向。
• 獨立，願意長時間工作，個性冷靜，具有常識和分析能力。
• 擁有自己的交通工具（提供固定維護津貼）。

基本工作職能：

• 與現有團隊成員密切合作。
• 帶領一支經驗豐富的服務技術人員團隊（僅適用於服務工程師）對UPS系統進行新設備的安裝、啟動、測試和調試、日常維護、故障排除。
• 建立並維護高品質的服務標準和程序，以滿足並遵守服務等級協定 (SLA)。
• 對客戶的資料中心設施進行審核
• 為「關鍵任務」設施提供優質的 24 x 7 服務。
• 願意不時出差馬來西亞較遠的地點進行工作分配。

津貼和福利

• 員工股權
• 醫療保險
• 事假
• 個人發展機會

我們為成功的候選人提供與資格和經驗相稱的個人職業發展機會和有吸引力的薪酬待遇。

職責：

• 負責接聽和篩選電話、訊息和電子郵件。
• 加快處理客戶投訴，跟進確保解決方案達到客戶滿意。
• 根據需要承擔任何具體任務、臨時工作和相關職責。
• 協助課程培訓（線上課程）。
• 執行任何其他管理職能，包括每日和每月報告。
• 熟練的電腦技能（高級 MS Excel、PowerPoint、Word）。
  

要求：

• 候選人必須擁有任何領域的文憑/高級/高級/研究生文憑。
• 鼓勵應屆畢業生申請。
• 首選語言：普通話和英語，具有寫作和口語能力。
• 必須具備良好的人際溝通、溝通和客戶服務能力。
• 必須獨立、自律，具有強烈的職業道德和良好的個人組織能力。
• 能夠有效率地執行多任務
• 優秀的計劃和時間表能力
• 優先考慮能說流利普通話的候選人，因為該職位要求候選人與說普通話的客戶打交道。

好處：

• 高於市場平均薪資，並有醫療索賠和津貼
  
• 價值超過 RM100,000 的免費課程和培訓
  
• 為工作表現優異的人士提供獎勵旅遊

工作範圍

• 與客戶和供應商或製造商合作；尺寸和設計合適的水泵以滿足客戶的要求。
• 規劃、尋找和開發新客戶/供應品/供應商。
• 與客戶建立優質關係。
• 熟悉不同等級客戶（如承包商、經銷商、最終用戶等）的付款條件。
• 準備水泵、備件、維護等的報價或投標。
• 參觀水處理廠並與最終用戶聯絡以提供產品服務。
• 負責準備和進行技術演示，為客戶提供售前技術援助和產品教育。
• 負責服務和維修工作，訪問客戶現場以確定問題並準備報價。
• 為客戶提供解決泵浦的問題和要求的解決方案。
• 規劃和組織該部門的人力進行適當的預防性維護並準備每月維護報告。
• 高效率組織維修人員，及時解決機械問題。
• 能夠排除故障並能夠親自進行機械維修。
• 準備銷售和服務報告。
• 經常前往客戶現場進行作業前和規劃。
• 提供售後服務。
• 銷售經理或授權人員指派的任何其他職責。

工作要求：

• 候選人必須擁有機械工程/機電工程/電機工程學位。
• 良好的電腦技能，熟悉以下軟體包、Microsoft Office 產品（Excel、Access、Word、PowerPoint）。
• 優秀的人際溝通能力、溝通、談判和表達能力。
• 擅長解決問題和技術支援。
• 學習能力強、遵守紀律、獨立且以結果為導向
• 願意經常出差，擁有有效的駕駛執照並擁有自己的交通工具。
• 鼓勵應屆畢業生申請。
• 具有任何銷售活動和工程服務經驗將是一個優勢。

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險
• 開放文化
• 個人發展機會