Responsibilities:
1. Meter Reading:
Regularly collect meter readings from photocopiers at client sites
Ensure accurate and timely recording of meter readings.
2. Billing:
Calculate billing amounts based on meter readings and established pricing.
Generate and issue invoices to clients in a timely manner.
3. Data Accuracy:
Maintain accurate and up-to-date records of meter readings and billing information.
Identify and rectify any discrepancies in meter readings or billing data.
4. Client Communication:
Communicate with clients to obtain meter readings and address any billing inquiries.
Provide exceptional customer service and build positive relationships with clients.
5. Reporting:
Prepare regular reports on meter readings, billing activities, and any relevant trends.
6. Quality Assurance:
Implement quality control measures to ensure the accuracy and integrity of meter reading and billing processes.
7. Collaboration:
Work closely with other team members to streamline processes and improve efficiency.
Collaborate with the customer support team to address client concerns and inquiries.
Qualifications:
Ø SPM diploma or equivalent; additional education or relevant certification is a plus.
Ø Previous experience in meter reading, billing, or a related field is preferred.
Ø Strong attention to detail and accuracy in data entry.
Ø Excellent organizational and time management skills.
Ø Effective communication and interpersonal skills.
Ø Ability to communicate and written in English & BM (Mandarin speaker preferred)
Ø Intermediate level in Ms. Excel
Ø Previous experience in using relevant software and tools for data entry and billing is an advantage.
